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Communicating Feelings

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Mehrabian's Rule(7% - 38% - 55% Rule)

When people are communicating feelings andattitudes only 7% of the message is conveyed bythe words they use, 38% is conveyed by tone ofvoice and 55% by body language.

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Types of Communication

Words + Tone of Voice + Body Language =Face-to-face Communication

Words = Written communication such ase-mails and letters

Words + Tone of Voice= VoiceCommunication such as telephone