Communicating Communicating Across CulturesAcross Cultures

Successful Successful CommunicationCommunication

Awareness of different Awareness of different values / behaviorsvalues / behaviors

Sensitive to verbal / Sensitive to verbal / nonverbal actionnonverbal action

Ability to be flexibleAbility to be flexible

Diversity in BusinessDiversity in Business

GenderGender Race / ethnicityRace / ethnicity Regional / national originRegional / national origin Social classSocial class ReligionReligion AgeAge Sexual orientationSexual orientation Physical abilityPhysical ability

High & Low Context High & Low Context CulturesCultures

Preferred communication strategyPreferred communication strategy Reliance on words Reliance on words Reliance on nonverbal signsReliance on nonverbal signs Importance of written wordImportance of written word Agreements made in writingAgreements made in writing Agreements made orallyAgreements made orally Attention to detailAttention to detail

Values, Beliefs, & Values, Beliefs, & PracticesPractices

Fair & Preferential treatmentFair & Preferential treatment Social StatusSocial Status IndividualismIndividualism Work ethic & ReligionWork ethic & Religion Communication & ReligionCommunication & Religion Everyday PracticesEveryday Practices

Names, writing, printingNames, writing, printing

Nonverbal Nonverbal CommunicationCommunication

Body languageBody language Eye contactEye contact Smiling Smiling GesturesGestures Personal space – touchPersonal space – touch Spatial arrangementsSpatial arrangements TimeTime

Monochronic vs PolychronicMonochronic vs Polychronic

Nonverbal Nonverbal CommunicationCommunication ColorColor

Oral CommunicationOral Communication

Understatement vs exaggerationUnderstatement vs exaggeration ComplimentsCompliments SilenceSilence Tome of VoiceTome of Voice PitchPitch EmphasisEmphasis VolumeVolume