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The CommsOffice range We specialise in supplying communications management solutions: CommsOffice – call accounting, reporting CommsOffice Pro – call accounting with live call stats/wallboards/performance reports CommsOffice Enterprise – as above plus data traffic reports CommsOffice Voice – call/voice recording solutions CommsOffice Console – operator call handling CommsOffice CTI – ‘Screen pop’ record cards CommsOffice Campaign – Campaign dialler
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CommSoft RMS Solutions for Education
The CommsOffice Product Range
The CommsOffice rangeWe specialise in supplying communications
management solutions:• CommsOffice – call accounting, reporting• CommsOffice Pro – call accounting with live call
stats/wallboards/performance reports• CommsOffice Enterprise – as above plus data
traffic reports• CommsOffice Voice – call/voice recording
solutions• CommsOffice Console – operator call handling• CommsOffice CTI – ‘Screen pop’ record cards• CommsOffice Campaign – Campaign dialler
Why buy CommSoft products?• Buying a new telephone system is an investment for
your school, college or university• CommSoft products add value to your telephone
system purchase• CommSoft products provide telephony information –
you cannot manage costs or performance if you do not monitor
• Education managers are looking to cut business costs, examine staff productivity, provide statistics to the county/government/local authority & comply with guidelines
CommsOffice in Education• CommsOffice provides management information• CommsOffice provides abandoned call statistics at
crucial times like enrolment• CommsOffice assists with staff/resource planning • CommSoft supply voice recording solutions for
recording calls such as absence reporting or security threats
• CommSoft supply CTI screen pop for ‘popping’ staff, supplier or pupil records for efficient & informed relationships
• CommSoft supply CommsOffice Console for transfer, parking & holding calls (single or multi site)
CommsOffice Suite
• A range of communications management software solutions that enable managers to get the true picture of staff productivity or calls to & from campus
• Familiar MS Outlook™ interface• Think MS Office™ for telecommunications • Designed to add value to telephone system purchases• Great features at sensible prices for education budgets• Close development & integration partners with Panasonic
Features & Benefits of CommsOffice range
• Modular suite – add applications as required• One database, one interface through all products to minimise
training• Informative call management reporting with wide range of reports • Integrated live statistics for a live ‘agent’ view during periods like
enrolment• Ticker-tape scrolling view of live call information no matter what
application you are working in• Microsoft Outlook appearance – familiar and easy to use• Integration of voice recording files with call management
reporting for easy search/call retrieval• Network reports show internet sites visited, e-mail use and user
activity• Pick up reports from off site with security permissions• Multi-site capability - scalable• Built-in alarms and fraud prevention to highlight telephone
system abuse• UK based support, design & integration• Simple software registration process & full Helpdesk support
available• Easy to install and maintain with proven & reliable stability – used
by many in the education sector
The Today Screen
Reports• Wide range of ‘standard’ reports available
in all versions• The only supplier with Auto Attendant
reporting on Panasonic• Agent performance reports• Filter data by ext, date range, DDI, trunk
etc.• Custom report builder in Enterprise version• Scheduled reports - automatic• Easy to interpret & run ad hoc reports• E mail reports or use in presentations
Report example
Report example
‘Agent’ Performance
Call/Voice Recording
We supply a range of voice recording solutions:CommsOffice Voice – trunk or
extension..
Benefits of Voice Recording
1. Increase security, guard against abusive calls/threats
2. Improve & monitor staff performance3. Compliance with regulatory requirements4. Decrease liability5. Reduce costly mistakes6. Increase patient satisfaction7. Return on investment within months for most
clients8. Assist/coach staff live9. Reduce likelihood of who said what disputes
CommsOffice Voice
Search recordings
CommsOffice Console
Call handling area
Extension handling area
Phone pad and
message area
CommsOffice CTIDatabase Lookup (Screen pop with
name, company name etc from multiple places)
• Outlook Contacts• ACT! (Version 8 onwards)• URL based DatabasesDialing from: • Outlook Contacts• ACT! CRM• Word• Excel• Outlook E-Mail• Any Third party application• HTTP Pages (Web browsers)
CommsOffice CTI
Some Education Clients..• Hunters Hill Technology College• Evesham & Malvern Hills College (South Worcs College)• Royal School for the Deaf• Oakway Infant School• Streetly School• College of North East London • St Josephs College • St Columbus College • Regent College • Oakmeads Community College • Wycliffe College • Groby Community College • Wolverhampton College • Salisbury College • Stroud College • Bognor Community College • Hereford College of Art & Design • Royal Veterinary College