Review of HACC Service Group 2 Sub Group

Commonwealth Home Support Advisory Group

Review of HACC Service Group 2 Sub Group

Aged Care Gateway Presenter: Craig Harris

Assistant Secretary, Access Reform Branch, Department of Health and Ageing

Purpose of presentation

To provide overview of the Aged Care Gateway, including:

• Links to Living Longer, Living Better aged care reform package

• Elements of the Aged Care Gateway

• Implementation plan and delivery timeframes

Review of HACC Service Group 2 Sub Group

Living Longer, Living Better

• Productivity Commission’s Report Caring for Older Australians found aged care system is difficult to navigate, consumer choice and service limited and quality variable

• Living Longer Living Better reform package announced 20 April 2012

• Designed to deliver a better, fairer and more nationally consistent aged care system

• Reforms will ensure that older people have access to the support they need to live in their own home for as long as they can.

Review of HACC Service Group 2 Sub Group

Aged Care Gateway links to Living Longer, Living Better

• Integral component of new aged care system under Living Longer Living Better

• Provide older people with more choice, control and access to services

• Part of a 10-year plan to reshape aged care and lay foundations for sustainable reform. 

Review of HACC Service Group 2 Sub Group

Overview of Aged Care Gateway

• Create an identifiable entry point for the aged care system

• Enable access to timely and reliable information

• Develop a nationally consistent assessment framework

• Provide support for locating and accessing services.

• Incrementally implemented from 1 July 2013

Review of HACC Service Group 2 Sub Group

Elements of the Aged Care Gateway

• My Aged Care website

• National contact centre

• Central client record

• Linking service

• Assessment framework and tool

Review of HACC Service Group 2 Sub Group

From• Multiple sites and sources of information• Information that is hard to digest and follow.

To • Clear, consistent and reliable information in one source• New content on healthy and active living• Optimised navigation and information architecture• New fee estimator and feedback page for suggestions, complaints and enquiries• Service finders for service providers and Aged Care Assessment Teams.

Review of HACC Service Group 2 Sub Group

My Aged Care website

National contact centre

From

• Multiple entry points via telephone and inconsistent information.

To• Timely general information on aged care• Assistance with navigating the My Aged Care website• Referrals to assessment services and service providers • Coordination of hard-copy publication requests• Healthdirect Australia engaged to contract and manage a national contact

centre supplier

Review of HACC Service Group 2 Sub Group

Central client record

From• Clients repeating information to multiple service providers• Multiple views of aged care services for client• Static client records.

To

• ‘Tell my story once’

• Provision of single view of aged care services

• Consent-based, secure sharing of information

Review of HACC Service Group 2 Sub Group

Linking Service

From

• Inconsistent approaches to ‘linking type’ activities for vulnerable people.

To

• New service targeting vulnerable older people with multiple needs to access health, housing, disability, financial and aged care services.

Review of HACC Service Group 2 Sub Group

National assessment framework and tool

From

• Multiple assessment processes and tools.

To

• Standardised national assessment to determine needs and eligibility

• Consistent assessment processes and outcomes.

Review of HACC Service Group 2 Sub Group

Validation and field trials of Assessment framework and tool

• Validation and field trials of the Assessment framework and tool will be undertaken between April – May 2013 in the following states:– NSW– SA– VIC– TAS

Review of HACC Service Group 2 Sub Group

Stage 1 Stage 2 Stage 3 Stage 4

July 2013 – March 2014

April – September 2014

October 2014 – June 2015

July – December 2015

• Basic Gateway services commence

• Initial contact record

• My Aged Care website soft launch

• Service provider information

• Contact centre opens

• Initial referral capability

• Linking service established

• Online client self-screening for service path

• Gateway undertaking assessments

• Comprehensive assessments move to purchaser provider model

• Gateway services fully established

• Service availability and capacity information available

• Referrals via provider/assessor electronic portals

• Enhanced capabilities including self-service

• Interoperability with sector

• Electronic referrals sent direct from Gateway systems to participating provider systems

Phased and incremental roll-out

Review of HACC Service Group 2 Sub Group

Questions?

Review of HACC Service Group 2 Sub Group