Commonwealth CorporationMassHealth Delivery System Reform Incentive Payment (DSRIP)Competency-Based Training ProgramOctober 2, 2018

Agenda

• MassHealth program overview• Introduction to SNHU• SNHU’s Certificate in Healthcare Management Fundamentals

• What is competency-based education?• What competencies will be achieved?• Why the certificate program was developed• Best practices for selecting students

• One-to-one coaching component• Next steps• Q&A

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MassHealth DSRIP Competency-Based Training ProgramRationale: Improved confidence and competence can enable many frontline healthcare workers to perform at the top of their roles and make even more meaningful contributions to team-based care.

Program components: • SNHU Certificate in Healthcare Management Fundamentals online competency-based training

program

• One-to-one coaching either through Commonwealth Corporation or via an in-house coach for up to four ACOs

Training slots available to ACOs and CPs:• 230 training slots for cohorts to begin in 2020

• New training slots expected to be offered for cohorts to begin in 2021

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Competency-Based Training Program Application OverviewCPs:70 training slots available overall• Tier 1: Each CP receives two training slots available to them on a non-competitive basis. CPs can “opt in”

to these training slots by responding to a few brief questions and identifying the employees they nominate to fill these slots.

• Tier 2: CPs can respond to additional questions to compete for more training slots, for up to 10 training slots total per CP.

ACOs:160 training slots available overall

• Tier 1: ACOs can compete for up to 10 training slots per ACO by responding to numerous brief questions.• Tier 2: ACOs can compete for 20-30 training slots, plus a $225,000 grant to hire an in-house coach and

invest in their workforce development infrastructure by responding to more extensive questions. A budget and budget narrative for grant funds is also required.

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ACO and CP ResponsibilitiesACOs and CPs participating in the Competency-Based Training Program will be responsible for:

• Understanding the eligibility requirements for program enrollees• Determining how the training slots allocated/awarded to them will be distributed across their

provider organizations• Publicizing the program to eligible employees in their provider organizations, as appropriate• Nominating individual employees for training program participation consistent with the guidelines

provided by the program.

More information about ACO and CP responsibilities and the application process will be provided during the October 8th webinar.

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SNHU’s Certificate in Healthcare Management Fundamentals

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Who is SNHU?Founded in 1932, Southern New HampshireUniversity (SNHU) is the largest private nonprofit university in the nation. We are an accredited university with a history of empowering working adults through education.

Today, we proudly serve more than 135,000 learners worldwide both online and on-campus.

SNHU partners with employers to provide innovative pathways to education to meet the unique needs of employees at all levels of the workforce.

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What is Competency Based Education (CBE)?

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Work independently on real-world projects. Expert reviewers assess mastery of competencies.

Create a personal schedule, and work to complete projects during 16-week terms.

Earn certificate by mastering competencies through the successful completion of projects.

Video: Competency-based programs

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https://www.youtube.com/watch?v=v8mQt6k0RWc

How will students be assessed?

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Student submits project

for review

Reviewer provides

actionable feedback

Student revisits and resubmits

assignment

Reviewer provides additional guidance

Student continues to resubmit until

mastery

Benefits of CBE:• Student-centric • No classes• Time-flexible within the term• Hands-on and relevant

Goal/Competency Relationship

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Goal: Healthcare Terminology and DocumentationCompetenciesDocumentation for PoliciesMeeting Regulatory RequirementUsing Medical Terminology

Goal: Leadership and Group DynamicsCompetenciesFeedback in Decision-MakingCollaboration and LeadershipGroup Interactions

Competencies are the skills built.

Projects measure mastery of skills.

Goals consist of 3 related competencies.

Sample Competencies• Analyze communication styles and strategies for optimal effect within healthcare organizations• Apply cultural knowledge to enhance communication within a healthcare organization• Align communication processes to the healthcare organization’s mission, vision, and values• Support cross-functional collaboration by evaluating organizational structures• Describe the components of a healthcare system• Describe the responsibilities that front office staff have when interacting with patients, outside contractors,

and vendors• Analyze the role and impact of documentation within a healthcare organization• Determine how policies, processes and procedures are created to meet regulatory requirements and

organizational needs• Utilize appropriate medical terminology• Assess the impact of healthcare ethics on the end of life decision making process• Analyze the legal implications of various healthcare entities• Analyze the impact of codes of ethics on healthcare organizations• Create a community health assessment• Conduct analysis using industry tools to evaluate trends in healthcare• Apply effective strategies to a healthcare project planning initiative

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Shift to team-based patient care demands more complex skillsetsMore complex competencies are increasingly required for success in frontline roles, including:

Crucial business skillsApplication of basic

mathematical conceptsHealthcare fluency

Working as part of an inter-professional team

Demonstration of ethical behavior/regulatory compliance

Ability to communicate with cultural competence

Developing the Certificate in Healthcare Management Fundamentals

To help working adults succeed in their current roles, while also preparing for new and expanded roles

within the healthcare industry.

• SNHU partnered with Partners HealthCare to develop the program with input from more than 50

leaders, along with primary and secondary research and insights from workforce strategy

consultants.

• August 2017 – the certificate was made available to additional organizations.

* The Certificate in Healthcare Management Fundamentals was created in collaboration with Partners HealthCare, with a Health Care Workforce Transformation Fund grant, administered by Commonwealth Corporation, and provided through the Commonwealth of Massachusetts, Executive Office of Labor and Workforce Development.

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Employees expand their skills by mastering competencies and earning credit towards a college degree.

Certificate

in Healthcare Management

Fundamentals

Progress through project-based work that is:

• contextualized in healthcare settings

• immediately relevant to job

Master competencies such as:

• fluency with healthcare terms and concepts

• building a positive patient experience

• developing strong communication skills

Program details:

• 10 goals, 30-credit program

• Stackable pathway into associate and bachelor’s degrees

What is the Certificate in Healthcare Management Fundamentals?

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Best practices for successful students

Successful College for America students typically:

• Learn best outside traditional educational settings

• Are comfortable working at their own pace with maximum personal flexibility

• Are self-motivated, can manage their own deadlines

• Enjoy working on projects independently, with 1-to-1 support as needed

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ACO and CP application and admissions process

Step One: ACO or CP submits application for access to Certificate slots on behalf of their frontline workers. This application process will be reviewed during the October 8th webinar.

Step Two: A review committee comprising MassHealth and Commonwealth Corporation staff will recommend ACO and CP applications for slots and in some cases grant funding.

Step Three: Awarded ACOs and CPs run their student selection process, and will refer their selected frontline staff to complete SNHU’s admissions process.

Step Four: Upon the successful completion of the SNHU admissions process, the first students selected will start the program in January 2020. There is a second opportunity for students to start the program in March 2020.

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Coaching Support from Commonwealth Corporation

• All frontline workers will have access to SNHU’s Admission and Academic Advising services to support success

• Additional one-to-one coaching support from Commonwealth Corporation staff will be available via face-to-face, email, and phone interactions to help frontline workers who are considering enrollment, or who have already been admitted, to:

• access college information and resources; • address time management challenges and; • manage their work/life balance.

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Your next step

• Register for a virtual information session to learn more:• October 8, 2019 12pm EST

• Topic: Application process

• Contact Karen Shack with questionsSenior Program Manager, Workforce Development Strategies at Commonwealth Corporation

• Email: kshack@commcorp.org

• Phone: 617.717.6930

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Questions?

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