1

Common Services Centers

forPublic Services Closer Home

Abhishek Singh

Director, Government of India, 22nd October 2010

Digital development for India

1.2 billion people

600,000+ villages, 70% population rural

35 States & UTs; 240,000 + Local Bodies

Multi-party, Multi-tiered democracy

Multi-ethnic, Multi-religious, Multi-lingual

Low Literacy Rate (64.8%)

Low Broadband penetration

E-India Citizens

Businesses

International

Entities

Central

Department

/ Ministries

Integrated

Services

State

Department

Strategy

• Mission mode projects• Integrated projects• Common Services Centers• State Wide Area Network• State Data Centers

Vision

“Make all Government

services accessible to the common

man in his locality, through

common service delivery outlets

and ensure efficiency,

transparency & reliability of such

services at affordable costs to

realise the basic needs of the

common man.”

National e Governance Plan

Front-end Delivery Outlets

e-Kiosks : Above 100,000 CSCs

Access to information

G2G, G2C, B2C Services

Public Private Partnership

Three Tier Implementation Model

Broadband Connectivity

Common Services Centers: Vehicles of Inclusive Growth

Aligning stakeholders for mainstreaming rural India

Largest PPP initiative in Indian e-

Governance

Stakeholders - Citizens, Civil Society

Organizations, Businesses, Universities,

Media, Social Enterprises

Firm linkages with Government welfare

schemes (NREGS, NRHM, SSA)

BSNL to provide connectivity

Enabling Rural Transformation

E-Government

AgricultureSocial Inclusion

Tele-medicineEducation

Awareness

Challenges of public services delivery at the Last Mile

Last Mile Connectivity Backend ReadinessPower back-up solutions

Bridging the digital

divideStrengthening public

awarenessEnabling social

inclusion

Sr. No

Mode of CSC Connectivity

Plannedto be

covered

Status – CSC locations covered Target Date

1. Upgradation of 28000 Rural Exchanges of BSNL (Part Funding support of Rs 170 cr from DIT)

30,723 28,947 Oct 2010

2. Upgradation of existing 1000 BSNL Towers (WiMAX) (Part Funding support of Rs 160 cr from DIT)

11,722

10,686

(939 Tower Installed)

Oct 2010

3. 6863 WiMax Towers to be installed

(Part Funding support of Rs 550 cr from DIT)

51,939 P.O issued on 21.06.10 for 4062 towers

Mar 2011

For 1718 Towers- APO issued

For 1083 APO to be issued by 30 Oct 10

Jun 2011

4. Other Technologies (EVDO, Data Cards)

2895 671 Mar 2011

5 VSAT 2500 To be decided Mar 2011 (tentative)

Total 99,779 40,304

Connectivity as on 30th Sep 2010

CSC Status for 10 States

S. No

(1)

State

(2)

Number of CSCs to be set up

(3)

Number of CSCs

rolled out

(4)

% Rollout

(5)

Number of CSCs with

connectivity

(6)

% Connectivity

(7)

Number of CSCs with

online monitoring

tool

(8)

% CSCs with online

monitoring tool

1 Bihar 8463 6959 82.23 4878 70.10 4088 83.8

2 Chattisgarh 3385 2464 72.79 1888 76.62 1178 62.4

3 Haryana 1159 1159 100.00 854 73.68 63 7.4

4 Himachal Pradesh 3366 2552 75.82 1846 72.34 1431 77.5

5 Jharkhand 4562 4556 99.87 2569 56.39 2565 99.8

6 Orissa 8558 5985 69.93 3436 57.41 3375 98.2

7 Sikkim 45 45 100.00 19 42.22 19 100.0

8 Tripura 145 133 91.72 51 38.35 51 100.0

9 Uttar Pradesh 17909 7837 43.76 3424 43.69 2242 65.5

10 Uttarakhand 2804 1530 54.56 1136 74.25 913 80.4

Total 50396 33220 65.92 20101 60.51 12480 62.1

General Issues

• Completing the rollout of remaining CSCs.

• Regular and close follow up with BSNL for broadband connectivity at all CSCs

• Follow up with SCAs with respect to Power availability

• Enabling G2C services for delivery of citizen centric services.

• Finalization of Rates for Delivery of Services at CSCs

• Ensuring that all CSCs become Business Correspondents (BCs).

• Leveraging the CSC network for UID / NPR

• Registration of CSCs on Online Monitoring Tool

• Timely Release of Revenue support by States

• Submission of Utilization Certificates

State Wise Issues

• Bihar : Release of fresh tender notice for all 9 Zones; Termination of Contract with Zoom

Developers; Status of SREI Sahaj

• Chattisgarh : Rollout of CSCs in Naxal affected districts

• Haryana: Finalization of the bid process for all zones; Requirement of UID empanelled

agencies as a condition to bid for CSC Scheme

• Himachal Pradesh : Rollout in non viable / less population locations

• Jharkhand : Rollout of CSCs in Naxal affected districts; Co-location at Panchayats

• Orissa: Rollout in Naxal affected districts;

• Sikkim: Registration on Online Monitoring Tool

• Tripura : Connectivity; Power Availability

• Uttar Pradesh: Finalization of Master Service Agreements (MSAs) with new SCA for Agra,

Bareilly and Faizabad Zones

• Uttarakhand: Selection of new SCA for zone allotted to COMAT; Non viable locations;

CSCs for financial inclusion in un-banked Areas

“Common Service Centers to open no-frills

bank accounts for citizens in unbanked areas”

CSCs to act as agents of Banks

“For Profit” companies allowed to be BCs as

per RBI circular dated 28th Sep 2010

All CSCs to become BCs

CSC Operators to facilitate financial literacy

for rural citizens

The Road Ahead……

CSCs for Government services delivery in rural India

“Common Service Centers Scheme to be

suitably repositioned as a network of

panchayat-level Bharat Nirman Common

Service Centers to provide government

services to citizens in rural areas”

Bharat Nirman Common Service Centers to be

set up in all the 250000 Gram Panchayats in India

Assured revenue through G2C services for

Bharat Nirman Common Service Centers.

EFC Note for Bharat Nirman CSCs

• Circulated to Line Ministries for comments

• 150,000 CSCs in 3 years

• Fixed Support for:

– Solar Backup support for all per CSCs

– Bandwidth Cost support for all CSCs

– Incentive to CSC operator

• Revenue Viabilty Gap funding for CSCs

• Firm linkages with Bharat Nirman Departments:

– NREGA, NRHM, SSA, Panchayats etc

Thank You

abhishek@gov.in

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Nationwide CSC Rollout Status

S.N. State Total CSCs CSC Rolled out as on 30thSeptember 2010

1 Andhra Pradesh 5452 2115

2 Arunachal Pradesh 200 63

3 Assam 4376 3771

4 Bihar 8463 6959

5 Chandigarh 13 13

6 Chhatisgarh 3385 2464

7 Delhi 520 520

8 Goa 160 160

9 Gujrat 13695 13695

10 Haryana 1159 1159

11 Himachal Pradesh 3366 2552

12 Jammu&Kashmir 1109 484

13 Jharkhand 4562 4556

14 Karnataka 5713 800

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S.N. State Total CSCs CSC Rolled out as on 30thSeptember 2010

15 Kerala 2234 2234

16 Madhya Pradesh 9232 8637

17 Maharashtra 10484 6487

18 Manipur 399 399

19 Meghalaya 225 179

20 Mizoram 136 117

21 Nagaland 220 70

22 Orissa 8558 5985

23 Puducherry 44 44

24 Rajasthan 6626 2292

25 Sikkim 45 45

26 Tamil Nadu 5440 3952

27 Tripura 145 133

28 Uttar Pradesh 17909 7837

29 Uttaranchal 2804 1530

30 West Bengal 6797 5578

Grand Total 123471 84830

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CSC Rollout Status in Bihar

CSC Rollout in Bihar ( Vasudha Kendra)

• No. of CSCs Planned to be rolled out: 8463 (1:6)

• CSC Rolled out as on 30 September 2010: 6959

• CSCs with Connectivity: 4878

• No. of CSCs where Online Monitoring Tool installed: 4088

• SCA Name: SREI Sehaj, Zoom Developers and SARK Systems

• Services offered through CSCs:

– PDS Bar Coding

– Insurance and Banking Services

– IT Education Service

– Other B2C services like DTP, Photography etc

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CSC Rollout in Bihar (Vasudha Kendra)

• eDistrict Status :

e District is being launched as pilot program in Nalanda and

Madhubani District of Bihar.

Initially 35 services have been planned for launch .

• Issues and Challenges

Non availability of G2C services

Non availability of broadband Connectivity through BSNL

Few Naxal affected area

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CSC Rollout Status in Chattisgarh

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CSC Rollout in Chattisgarh (Choice Centre)

• No. of CSCs Planned to be rolled out: 3385 (1:6)

• CSC Rolled out as on 30 September 2010: 2464

• CSCs with Connectivity: 1888

• No. of CSCs where Online Monitoring Tool installed: 1178

• SCA Name: AISECT and Zoom Developers

• Services offered through CSCs:

– Education service includes AISECT course, IGNOU

– Banking & Insurance Services

– Suvidha online Services includes Bus/ Rail Ticketing, DTH, Mobile

Recharge etc

– DTP, Photocopy and Photography

24

CSC Rollout in Chattisgarh (Choice Centers)

• Issues and Challenges

Non availability of broadband Connectivity at many locations

Non availability of adequate G2C services

Naxal Related issues

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CSC Rollout Status in Haryana

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CSC Rollout in Haryana (eDisha Ekal Seva Kendra)

• No. of CSCs Planned to be rolled out: 1,159 (1:6)

• CSC Rolled out as on 30 September 2010: 1,159

• CSCs with Connectivity: 854

• No. of CSCs where Online Monitoring Tool installed: 63

• SCA Name: Selection of Replacement SCA for all the zones in the

state under process

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CSC Rollout in Haryana (eDisha Ekal Seva Kendra)

• eDistrict Status

Pilot project in Rohtak District is scheduled to be launched in

October’10

• Issues and Challenges

Exit Management and issues with previous SCAs

Non Availability of G2C services

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CSC Rollout Status in Himachal Pradesh

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CSC Rollout in Himachal Pradesh ( Lok Mitra Kendras)

• No. of CSCs Planned to be rolled out: 3366 (1:6)

• CSC Rolled out as on 30 September 2010: 2552

• CSCs with Connectivity: 1846

• No. of CSCs where Online Monitoring Tool installed: 1431

• SCA Name: Zoom Developers and GNG Terasoftware Consortium

• Services offered through CSCs:

– Collection of Water Bill

– Issuance of Senior Citizen and Disability Card

– Data Entry of Government Departments i.e. Health Department

– Bouquet of B2C Services

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CSC Rollout in Himachal Pradesh ( Lok Mitra Kendra)

• Issues and Challenges

Non availability of broadband Connectivity

Few Infeasible Locations (Less Population/ High Terrain)

Insufficient G2C services

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CSC Rollout Status in Jharkhand

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CSC Rollout in Jharkhand (Pragya Kendras)

• No. of CSCs Planned to be rolled out: 4562 (1 :1)

• CSC Rolled out as on 30 September 2010: 4556

• CSCs with Connectivity: 2569

• No. of CSCs where Online Monitoring Tool installed: 2565

• SCA Name: Zoom Developers, UTL and AID

• Services offered through CSCs:

– eNagrik Sewa ( Issue of Certificates)

– Data Digitization of 18th Cattle Survey

– VLEs of Palamau district selected as Para Legal Advisors by District Legal

Service Authority

– MNREGA’s wage disbursal, Photography for beneficiaries through CSCs

– Digitization of Land Records in Palamau District

– Jail Sakshatkar

– B2C services33

CSC Rollout in Jharkhand (Pragya Kendras)

• eDistrict Status

Pilot project in Ranchi District of the state is planned to be launched by end of

October’10.

Digitization of 6 Lakh ration card for Public Distribution System (PDS), Old age

Pensioner record is undertaken.

• Issues and Challenges

Broadband Connectivity through BSNL

Inadequate G2C services

Naxal Problem in all Districts

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CSC Rollout Status in Orissa

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CSC Rollout in Orissa

• No. of CSCs Planned to be rolled out: 8558

• CSC Rolled out as on 30 September 2010: 5985

• CSCs with Connectivity: 3436

• No. of CSCs where Online Monitoring Tool installed: 3375

• SCA Name: Zoom Developers, BASIX and SREI Sehaj

• Services offered through CSCs:

– Electricity Bill Payment

– Issue of Birth and Death Certificate

– Education Services

– Banking and Insurance Serrvices

– B2C services like Railway/ Bus Reservation, DTP, Recharges, DTH etc

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CSC Rollout in Orissa

• eDistrict Status

Pilot project undertaken in Mayurbhanj and Ganjam District of

the state.

• Issues and Challenges

Broadband Connectivity through BSNL

Naxalite problem

Non availability of basic infrastructure

Not adequate Power Supply in few areas

Inadequate population in few areas

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38

CSC Rollout Status in Sikkim

CSC Rollout in Sikkim

• No. of CSCs Planned to be rolled out: 45

• CSC Rolled out as on 30 September 2010: 45

• CSCs with Connectivity: 19

• No. of CSCs where Online Monitoring Tool installed: 43

• SCA Name: Infrastuture Leasing & Financial Services Ltd

• Services offered through CSCs:

– IT training to 450 Teachers

– Basic IT training for Sikkim Armed Police (SAP) and local unemployed

youths.

– Distribution of Various forms

– eTicketing and Mobile Recharge

– Other B2C services

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CSC Rollout in Sikkim

• Issues and Challenges

Connectivity related issues

Slow work in progress due to heavy rain and land slides

Most of the far flung areas are not connected with capital

Inadequate Population in few areas

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CSC Rollout Status in Tripura

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CSC Rollout in Tripura (e-Pariseva Kendras)

• No. of CSCs Planned to be rolled out: 145

• CSC Rolled out as on 30 September 2010: 133

• CSCs with Connectivity: 51

• No. of CSCs where Online Monitoring Tool installed: 57

• SCA Name: BASIX India Ltd

• Services offered through CSCs:

– Bhartiya Samruddhi Financial Services Ltd has started its financial

services through CSCs

– B2C services like DTP, Photocopy Mobile and DTH Recharges etc.

42

CSC Rollout in Tripura

• Issues and Challenges

Broadband Connectivity through BSNL

Inadequate infrastructure related to Road, Transport services.

Insufficient Power Supply

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44

CSC Rollout Status in Uttar Pradesh

CSC Rollout in Uttar Pradesh (Jan Seva Kendra)

• No. of CSCs Planned to be rolled out: 17,909 (1:6)

• CSC Rolled out as on 30 September 2010: 7837

• CSCs with Connectivity: 3424

• No. of CSCs where Online Monitoring Tool installed: 2272

• SCA Name: SREI Sahaj, CMS Computers

• Services offered through CSCs:

– e-District Services in three District

– Issue of Birth, Death, Caste, Domicile, Handicapped and Income

certificate from three districts

– NREGA related Data Entry Work

– Public Grievances through integration with Lokvani services

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CSC Rollout in Uttar Pradesh (Jan Seva Kendra)

• eDistrict Status

Pilot eDistrict project was launched in Six Districts of the state namely

Sitapur, Raebareli, Gorakhpur, Sultanpur, Gautam Budh Nagar and

Ghaziabad. Presently 23 services are being delivered through the centres.

CSCs in Raebareli, Sitapur and Gorakhpur have been integrated with the

eDistrict centres.

Proposal for launching eDistrict in other 66 Districts has been sent to DIT

for approval.

• Issues and Challenges

Delay in appointing new SCAs after termination of earlier SCAs (3i Infotech

and Comat Technologies) for 6409 CSCs (Agra, Bareilly,Faizabad)

Non availability of adequate G2C services

Non availability of broadband Connectivity

Lack of Awareness about CSCs with Government Officials and citizens

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CSC Rollout Status in Uttarakhand

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CSC Rollout in Uttarakhand (Uttara Kendras)

• No. of CSCs Planned to be rolled out: 2804 (1:6)

• CSC Rolled out as on 30 September 2010: 1530

• CSCs with Connectivity: 1136

• No. of CSCs where Online Monitoring Tool installed: 913

• SCA Name: Reliance Communications Ltd

• Services offered through CSCs:

– Railway Reservation

– Telecom Recharges

– DTH Recharges

– Utility Bill Payments

– Insurance Services

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CSC Rollout in Uttarakhand (Uttara Kendras)

• eDistrict Status

eDistrict Pilot Project is ready for implementation in Pauri District of

the state.

Initially in First Phase six Services will be launched and later twenty

more services are planned for delivery.

• Issues and Challenges

Non availability of G2C services

Non availability of broadband Connectivity

Inadequate Population in few areas

SCA should ensure adequate Business Services through CSCs

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