Common-Place Handbook IEVS Applicant System 4. IEVS ... · IEVS Applicant System 4. ... process to generate an IEVS report. ... • The worker completes the “worker sign-off”

Common-Place Handbook page 4-1IEVS Applicant System

4. IEVS Applicant System

4.1 Overview

4.1.1 Requirements

The Income and Eligibility Verification System (IEVS) matches applicants’ names and Social Security Numbers against federal and state data files. Federal law requires that all applicants must be reported to IEVS to confirm eligibility information. The current matches are made against:

• State Welfare Information Files

• California Employment Development Department (EDD) wage, unemployment insurance (UI) and disability insurance (DI) benefit files, as well as EDD New Hire registry files and online Real-Time UI/DI verification

• California State Franchise Tax Board (FTB) interest and dividend files

• CalWORKs and CalFresh disqualification and Overpayment/Overissuance files

• Social Security Administration Title II, Title XVI and Medicare benefit files and Social Security Number validation files, for more information], 40-Quarter Work History files, and Nationwide Prisoner files. [Refer to “WTPY,” page 6-1.]

• SAVE (INS)

• Nationwide Prisoner

• Homeless Indicator

• Wages

The IEVS System returns the information on printed abstracts called the IEV410 and is also available on-line as part of the MEDS system. Because IEVS is a verification system, it:

• Confirms/verifies information provided by applicants

Update # 12-12 Revised: 03/13/12

page 4-2 Common-Place HandbookIEVS Applicant System

• Reduces or eliminates the need to refer applicants to EDD or SSA to verify receipt or non-receipt of benefits

• Reduces or eliminates the need to refer applicants to SSA for proof of Social Security Numbers

• Helps identify missing or erroneous applicant information.

4.1.2 Applicants

All applicants must have an IEVS match to verify eligibility. Applicants include:

• Individuals requesting assistance• Persons being added to existing cases• Persons whose income and resources are considered in determining benefits,

such as stepparents or excluded parents.

4.1.3 Disqualified or Excluded Persons

• Persons whose income and resources are included in the eligibility determination must also be included in the IEVS match process even though they are not receiving benefits themselves. This includes the following individuals:

• Excluded parents• Excluded children• Ineligible undocumented noncitizens• Person disqualified for:

• Intentional Program Violation• Failure to comply with work requirements• Failure to provide verification of SSN

• Senior parents• Stepparents• Sponsors of noncitizens and the sponsor’s spouse if that individual also signed

the Affidavit of Support.

4.1.4 Procedures for Generating IEVS Abstracts

The client's name and SSN is processed in CalWIN’s IEVS Applicant System automatically when:

• Applications (including Add a Program) are authorized or• A person with a SSN is added to an active case.

Revised: 03/13/12 Update # 12-12


Within three to five calendar days, the information is available on-line in CalWIN Search IEVS Applicant Reports Subsystem.

[Refer to “Search for IEVS Applicant Reports” and “Send a Forced Add Transaction to MEDS” for instructions on how to access and generate these reports.]

[Refer to User’s Guide to State Systems Handbook, “IEVS Applicant System,” page 13-1.]

When an SSN is entered and/or changed for a person in an active case, the Eligibility Worker (EW) must use the [Send a Forced Add Transaction to MEDS] process to generate an IEVS report.

The EW can also use the “Request for MEDS Terminal Operator Action” form (SCD 1296) to request IEVS information on-line. This can only be done for applicants, not for recipients.

4.1.5 Processing Applicant IEVS Reports

The EW must not delay the determination of eligibility while waiting for the receipt of the IEVS information if the applicant has supplied the necessary information to establish eligibility, benefits or share of cost.

IEVS does NOT supersede program rules in determining eligibility.

IEVS information must be used as an additional source of information and/or verification “if available” prior to granting eligibility.

If the IEVS information “is not available” at the time eligibility is determined, it must be reviewed when received; and, if the IEVS information has an impact on the amount of benefits or share of cost, the appropriate case action must be taken.

The review of the IEVS abstract/report is not considered complete until it is signed by the EW and/or CalWIN’s Create IEVS Applicant Review Document response window is completed.

For Hard Copy IEVS Abstract Reports:

• The worker completes the “worker sign-off” section on the IEVS abstract report once it has been processed.

• When the worker has both an IEVS abstract report hard copy and CalWIN IEVS report, the worker MUST compare the hard copy data with CalWIN’s data in the View IEVS Applicant Report Abstract windows to make sure data coincides.



For CalWIN on line Reports:

The worker must enter the IEVS applicant report data into CalWIN’s Create IEVS Applicant Review Document response window. To record the results and/or identify discrepancies the following steps must be taken:

STEP ACTION

1. Click Interface Activities Function on the Navigate CalWIN window.

• Double-click the IEVS Data heading in the “Action” group box.• Select the Search IEVS Applicant Reports window from the “Action” group box.• Click [Open].

2. The Search IEVS Applicant Reports window appears with your office and unit pre-filled.

• Select the Applicant Report in the Report drop down field from the “Search Criteria” group box.

• A search can be done by case number and entering the From Date and To Date in the “Application Date Period” group box. If the case number is not known enter From Date and To Date in the “Application Date Period” group box only.

• Click [Search]. The information is displayed in the “Search Results” group box.

3. Select the individual from the search results group box.

• Click [Details...] button. The View IEVS Applicant Report Abstract window appears.• Click the [IEVS Review...] button at the bottom of the window to document the

disposition of the review.

4. The Create IEVS Applicant Review Document response window appears with the Case # and the Report Date pre-filled.

• Complete the appropriate field(s) in the “Programs Affected - Amount Overpaid/Overissued” group box.

• Enter “Y” or “N” in the Did IEVS Applicant Review result in a denial [Y/N] or the Did IEVS Applicant Review result in a discontinuance [Y/N] from the drop down field.

Note: Do NOT enter a “Y” in both fields or you will get an error message.

• Select the correct Status from the Status drop down field. Please note that the Status field drop down “Client Caused Discrepancy & County Caused Discrepancy” are the only values that trigger the response to IEVS.

Note: The Status drop down field “Client Caused Discrepancy” & “County Caused Discrepancy” are the only values that trigger the response to IEVS.

• Click Save to save the information.

Note: If “Processed No Discrepancy” is selected, a system-generated case comment will be triggered when you save the information stating, “The IEVS Applicant review was completed without a discrepancy and Identified by <Current User> on <Report Date>.” If there is a discrepancy, then the Maintain Case Comments window will open after the window is successfully saved.



4.1.6 EW Responsibility Processing Applicant IEVS Reports

The EW assigned to the task must take the following steps:

• Resolve the IEVS CalWIN NHR Alerts, they are not automatically resolved.

• Compare the IEVS Abstract hard copy data with CalWIN’s IEVS Report data in the View IEVS Applicant Report Abstract windows to make sure the data coincides. Take appropriate action in a timely manner according to the affected programs’ regulations. This may include contacting the client, making entries in the Data Collection Subsystem windows and/or requesting verification.

• Complete CalWIN’s Create IEVS Applicant Review Document response window. Please note that the Status drop down field “Client Caused Discrepancy” & “County Caused Discrepancy” are the only values that trigger the response to IEVS. [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

4.1.7 Case Transfer

All cases approved for assistance must contain an IEVS abstract for each person referred prior to leaving Intake. Everyone with a Social Security Number must have an IEVS report processed.

Note:If there are any case rejections, the 10 day rejection rule applies as indicated in the [Refer to “Case Rejection Criteria,” page 51-1 in the Common-Place Handbook.]

4.1.8 Scanning

When applicable, all hard copy IEVS applicant abstracts that are processed should be signed by the EW and then scanned into the IDM system.

5. The Maintain Case Comments window appears.

• Select “IEVS Review” from the drop down Type field.• Complete the Program and all other necessary fields.• Enter the appropriate comments in the Enter Comment field. • Click Save and close the window.

STEP ACTION



The CalWIN on line Applicant IEVS reports remain in the CalWIN system; therefore it is NOT necessary to have them printed and scanned into the IDM system.

4.2 CalWIN IEVS Applicant Reports

The CalWIN system sends demographic data on all applicants through an Interface system with California Department of Health Services (CDHS). When there is a match, CDHS sends a file back with the IEVS Applicant data.

4.2.1 CalWIN Structure

The CalWIN View IEVS Applicant Report Abstract window is a summary window. It is laid out in table format and lists all individuals and displays the SSN verification status for each person. It also shows whether there was a match or not and the type. If “yes” is displayed in the Eligibility column on this window, it means data was returned for the individual.

There are five corresponding buttons at the bottom of the window. When you click on an individual with a “yes” in one of the columns, the appropriate button is enabled. The five buttons are:

1. IEVS Review

• Records the IEVS review - Complete the Create IEVS Applicant Review Document window when review is completed

2. Eligibility Data which contains

• MEDS/CDB Data, Disqualification & Outstanding O/P data

3. EDD Data which contains

• UI Data• Di Data• Employer/Wage Data

4. FTB Data which contains:

• Asset Information

5. SSA Data which contains:


• SSA Title II Data (Social Security)• SSA Title XVI Data (SSI/SSP)• Medicare Data• Forty (40) Quarters Data

From the View IEVS Applicant Report Abstract window the EW is to record and/or identify discrepancies of the IEVS applicant reports by clicking on the [IEVS Review...] button at the bottom of the window to record information into the Create IEVS Applicant Review Document window. [Refer to “Processing Applicant IEVS Reports,” page 4-3.] Also, refer to Search for IEVS Applicant Reports in the CalWIN OLUM for instructions on how to access these reports.

4.3 Summary Abstract

4.3.1 Reviewing the Summary Abstract

The CalWIN abstract report will display a summary for each case and a summary for each individual who has provided an SSN. Upon receipt of an abstract, the worker is required to take the following actions:

STEP ACTION

1. Review the summary abstract to ensure that correct data (SSN, etc.) was submitted to DHS.

2. Resubmit an IEVS inquiry if the name, SSN, DOB, or gender is incorrect for any applicant. This should be done by correcting the CalWIN entry and/or going on-line via MEDS.

3. If the applicant information is correct, review the match result columns to see which, if any, inquiries resulted in a match. Reminder: For each “Yes” listed there should be a corresponding EDD, SSA or Asset Match (FTB) Abstract. UIB/DIB is listed on the EDD wage match.

4. • Make sure all information is correct. • Verify the SSN validation code.

5. • Record and/or identify any discrepancies in the Create IEVS Applicant Review Document response window from the Search IEVS Applicant Reports window. [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

6. • The CalWIN on line IEVS reports remain in the CalWIN system; therefore it is NOT necessary to have them printed and scanned into the IDM system.

• When applicable signs, dates and have the hard copy of the applicant IEVS abstract report scanned into the IDM system.



4.4 Processing IEVS CalWIN Abstracts

Once the IEVS report is received, the EW must take the following actions:

STEP ACTION

1. Review the match for the following identifying case information:

• Name• SSN• DOB• Appropriateness of the information in relation to the known circumstances of the applicant.

2. Determine if the identifying case information listed above matches the client.

IF THERE IS... THEN...

A match, • Use the reported information to determine the level of benefits• If “Disqualification Information” appears for CalFresh, [Refer to “Intentional

Program Violation (IPV),” page 26-15 for required action.]• Adjust CalFresh overissuances and CalWORKs/CAPI overpayments that

occurred in another California county. [Refer to Food Stamp Handbook, “Intercounty Collection (ICC) of Overissuances,” page 26-38] and [Refer to CalWORKs Handbook, “Intercounty Collections (ICC),” page 51-18.].

No match, • Follow the process for CalWIN online Reports [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

• When applicable, throw the abstract in the burn bag if the abstract is completely invalid or otherwise inappropriate to the case.

EXAMPLE: The IEVS abstract report shows UIB benefits for a young child. Since this information is not reasonable, check to see if an adult member may have been using the child's SSN. If the information does not apply to any case member, then the abstract is invalid. If a family member in the case used the child's SSN, do not destroy the abstract and refer the case to DA Investigations.

NOTE: If part of the information on an abstract report is erroneous while other information is correct, black out the invalid information and scan the modified abstract into the IDM system.

A discrepancy, Try to resolve any discrepancy at the interview when there is a difference between applicant supplied information (disclosed or undisclosed) and IEVS match results which impacts current or prior eligibility.

EXAMPLE: The wage match shows prior work history for a CalWORKs applicant. He states on the SAWS 2 that he has no work history. Resolve the discrepancy. [Refer to “Once the IEVS report is received, the EW must take the following actions:,” page 4-8, for instructions.]



4.5 Resolving Abstract Report Discrepancies

4.5.1 EW Responsibility in Resolving Discrepancies

When a IEVS Report indicates a discrepancy, the EW must:

STEP ACTION

1. Contact the client immediately.

2. Inform the client of the IEVS information which is significantly different from the current or prior information.

3. Request verification/clarification following standard procedures for requesting additional information allowing at least ten days for the applicant to provide the information.

Exception: Asset Match cases [Refer to “Resolving Asset Match Discrepancies,” page 4-27.]

4. Grant an extension of time, if the client requests, in order to allow the client to obtain the needed information.

5. Assist the applicant in attempting to obtain the information.

6. Keep the case pending/open as long as the applicant is cooperating.

4.5.2 Client Responsibility

When a discrepancy occurs (past or present), clients must cooperate to the best of their ability by:

• Providing information as requested, and• Signing releases of information when requested.

3. Record and/or identify any discrepancies in the Create IEVS Applicant Review Document response window from the Search IEVS Applicant Reports window. [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

STEP ACTION



4.5.3 Denial/Discontinuance

In order to deny or discontinue a case, the following steps must be taken:

IF THE... THEN...

Applicant/Recipient does not respond to a request for clarification,

The EW must make one additional attempt to contact the applicant/recipient and obtain the necessary information.

Applicant still does not respond, • Deny the application for failure to cooperate. • Record and/or identify any discrepancies in

the Create IEVS Applicant Review Document response window from the Search IEVS Applicant Reports window. [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

Recipient still does not respond, Discontinue with a proper 10 day Notice of Action citing the reason and regulation.

Note:EWs must follow SB87 procedures and timeframes before discontinuing Medi-Cal benefits. [Refer to Medi-Cal Handbook, “Senate Bill (SB) 87 Process,” page 8-1.]

4.6 UIB/DIB Match

The UIB/DIB match is made on the Social Security Number only. The information shown under the UIB/DIB match is current and lists all UIB/DIB payments issued in the past 14 weeks. The UIB/DIB match shows the most recent claim filed within the last two years.

The following benefits are not included in this match:

• UIB/DIB benefits from out of state• Non-Industrial Disability (NDI) benefits• Workers Compensation.



4.6.1 UIB Claim

The worker need not refer the applicant to EDD if the IEVS abstract shows that a current claim has been filed or the UI benefits have been exhausted, unless the “BEGIN DATE OF CLAIM” is more than eleven months old (from the date of application).

Note:The applicant may apply for UIB by phone or online by accessing File your claim online, 3Apply4UI. The EW must assist the applicant whenever possible.

4.6.2 CalWIN Abstract Report as Verification

Abstract match information which confirms information in the case record or the client's statement can be used as verification in some instances. If the client/case record information disagrees with the abstract information, additional verification is needed.

[Refer to “IEVS as a Verification,” page 3-6 for further clarification.]

4.6.3 Information on the UIB Abstract

The following information is contained in the UIB portion of the abstract:

SECTION DESCRIPTION

DATE The information from the EDD UIB file as of MM/DD/YY.

SSN The SSN for the information reported. The match is done on the SSN only, not on the DOB or the name.

ACCOUNT NAME Name on the EDD file for the given SSN. If the name is different from the applicant’s name, someone else may have used the name in error/fraudulently.

CROSS REF SSN Shows any other SSN under which the applicant may have a claim or have reported wages.

BEGIN DATE OF CLAIM This is the date eligibility for benefits under the current claim began. There may be a one week waiting period before benefits are actually paid.

FIELD OFFICE The UI Field office

MAXIMUM BENEFITS Maximum amount of UI benefits which may be distributed.


https://eapply4ui.edd.ca.gov/

https://eapply4ui.edd.ca.gov/


WEEKLY BENEFITS The maximum weekly benefit amount the client is entitled to receive. This amount should be used in budgeting unless the reduction is an allowable deduction.

REMAINING BENEFITS Remaining benefits left on this particular UIB claim.

CHECK ISSUED The date the field EDD office authorized the UI benefit amount. See below for clarification.

IF the field... THEN...

Shows a date, The date under “Check Issued” is the date the benefit was authorized.

Is blank, The date under “Check Issued” has been removed and no longer provides information about issuance date.

This is the date the check is authorized; NOT the date the check is received. The beneficiary will receive the check 1-5 days later. For computational purposes assume the check is received 3 days after the issue date. Compare to cleared date.

REMINDER: If there is a break in benefits, the worker should inquire if the client was employed.

AMOUNT Shows the amount of the weekly UI benefit issued to the individual.

CHECK NUMBER The warrant number of the check issued.

WEEK ENDING Gives the week ending period for the UI benefits issued.

CLEARED DATE Date the cashed check cleared the State Treasurer’s office.

REDUCTION AMOUNT The amount of reduction to the UIB payment.

REDUCTION REASON Codes explaining the reason for the reduction.

1) Earnings 2) Benefit Reduction/Penalty 3) Workers Compensation 4) Work Share 5) Recomputation Down 6) Full Overpayment Offset 8) Partial Overpayment Offset 9) Pension Payment A) Child Support B) Voluntary Withholding

NON PAYMENT Claim data may be present but no check information is displayed. In this situation, a message will print as follows: CLAIM DATA PRESENT, BUT NO CHECKS ISSUED.

SECTION DESCRIPTION



4.6.4 DIB Abstract Information

The following information is contained in the DIB portion of the Applicant abstract:

SECTION DESCRIPTION

DATE Information from the EDD DI file as of MM/DD/YY.

CROSS REF SSN Another SSN under which the applicant may have a claim or have reported wages.

FIELD OFFICE The number of the field office that processed the DI claim.

MAXIMUM BENEFITS Maximum amount of most recently filed DI claim for this SSN.

WEEKLY BENEFITS The maximum weekly benefit amount the client is entitled to receive. This amount should be used in budgeting unless the reduction is an allowable deduction.

REMAINING BENEFITS Remaining benefits left on this particular DIB claim.

CHECK ISSUED This is the date the check is authorized; NOT the date the check is received. The beneficiary will receive the check 1-5 days later. For computational purposes assume the check is received 3 days after the issue date. Compare to cleared date.

AMOUNT Shows the amount of the DI benefit issued to the individual.(Because of required medical reports at various intervals DI is not always paid on a weekly basis).

CHECK NUMBER The warrant number of the check issued.

CLEARED DATE Date the cashed check cleared the State Treasurer’s office.

REDUCTION AMOUNT The amount of reduction to the DIB payment.

REDUCTION REASON Codes explaining the reason for the reduction. The description of the reduction codes are:

1) Earnings on UI claim 2) Voluntary plan reduction, reimbursement to insurance company. 3) Workers Compensation 5) Recomputation Down 6) Full Overpayment Offset 8) Partial Overpayment Offset A) Child Support B) Benefit Garnishment C) Prepayment reduction D) Sick leave wages, unallocated E) Sick leave wages, allocated F) Simultaneous coverage



4.7 EDD Wage Match

The match is made by the SSN only. The detailed information contained in the report is five to seven months old and the summary information is eight to nineteen months old. It will include the name, address of employer, and amount of quarterly earnings reported for the listed SSN.

The following sources of income will not be included on the abstract:

• Federal government (civilian or military)• Self-employment• Earnings from another state.

4.7.1 Processing the EDD Wage Abstract

Use the chart below to determine the appropriate course of action to take when

IF THE MATCH SHOWS... THEN...

Prior employment and no current UIB benefits,

Determine whether the applicant is currently employed and refer the client to apply for UIB as appropriate.

Prior employment, Review the case to determine if the applicant received benefits during the time shown on the abstract, and if so, whether the income was reported. If the client failed to report, establish whether an overpayment (O/P) occurred and refer the case if prior to CalWIN conversion to the IEVS/CROP. Otherwise, the EW must complete the O/P process and record and/or identify any discrepancies in the Create IEVS applicant Review Document response window from the Search IEVS Applicant Reports window. [Refer to “Processing Applicant IEVS Reports,” page 4-3.]

The client is currently unemployed and there is not a UIB Match,

Determine if the applicant should apply for UIB and refer as appropriate.

Eligibility is based on CalWORKs U-Parent linkage,

Check the wage match information to see if the person identified as the primary wage earner appears to have the greater earnings. If not, ask the client to clarify.



When applicable, the EWs must have all processed hard copy abstracts scanned into the IDM system. The CalWIN on line IEVS reports remain in the CalWIN system; therefore it is NOT necessary to have them printed and scanned into the IDM system.

The client is currently employed or had past employment and received a Medi-Cal Card,

Ask the applicant whether they are or were covered by employer health insurance. If “no” write none, if “yes” complete the following CalWIN Subsystems:

Select the Display Individual Attributes Summary Subsystem• Click on the [Health Care Information] tab, complete and Save.

Select the Display Health Care Coverage Summary Subsystem. • Click Add or select the insured person and click the Detail icon.• The Collect Health Care Coverage Detail window appears,

complete the window, and• Click on [Insured Individuals...] button. The Collect Insured

Individual Detail window appears, complete and Save.

Select the Display Medical Expense Summary Subsystem, if applicable, when the client has to pay for the medical insurance.• Click Add or select the insured person and click the Detail icon.• The Collect Medical Expense Detail window appears, complete

the window.• Click the [Billing and Payment...] button. The Collect Billing and

Payment Detail window appears, complete. • Click [Payment Details...] button, the Collect Payment Details

window appears, complete and Save. • Click the [Bill Discrepancies...] button if applicable, from the

Collect Billing and Payment Detail window, the Collect Hunt Vs. Kizer Benefits Denial Detail window appears, complete and Save.

IF THE MATCH SHOWS... THEN...



4.8 EDD Wage Match Information

The following information is contained in the EDD Wage information section of the abstract, if available:

SECTION DESCRIPTION

REPORTED BY EDD AS OF MM/DD/YY

The date that EDD received the request and provided the information for the SSN submitted.

TOTAL NUMBER OF EMPLOYERS

The number of employers for the current quarter listed.

CURRENT (MM-MM YY)

This displays the most current quarter of earnings available from EDD files followed by the dollar amount of those total earnings.

FIRST PRIOR This displays the first quarter prior to the current quarter and the dollar amount of those total earnings.

SECOND PRIOR This displays the second quarter prior to the current quarter and the dollar amount of those earnings.

THIRD PRIOR This displays the third quarter prior to the current quarter and the dollar amount of those earnings.

FOURTH PRIOR This displays the fourth quarter prior to the current quarter and the dollar amount of those earnings.

MESSAGE If the dollar amount for the current quarter is $0, the message “NO EARNINGS REPORTED FOR THE CURRENT (PROCESS) QUARTER” will display.

EARNINGS Total amount of earnings, by SSN, from an individual employer, listed with employer name.

$9,999 The total earnings from the employer for the quarter will display.

EMPLOYEE NAME

The first initial and last name of the employee as reported by the employer. The name should be compared to the clients to ensure no one else is using the client’s SSN.

EMPLOYER NAME

The name of the employer or business reporting wages for this SSN.

EMPLOYER BRANCH

If this is reported to EDD, this will be displayed.

ACCOUNT NUMBER

The federal employer or state employer ID number. These are known as FEINs and SEINs.



4.9 EDD Real-Time Match

4.9.1 Overview/Policy

The real time EDD match is accessed through MEDS. IEVS includes an on-line EDD real-time match screen which can be used to determine if an applicant/ recipient has an existing or potential Unemployment Insurance Benefits (UIB) claim or an existing Disability Insurance Benefits (DIB) claim. A “potential” claim cannot be determined for DIB, as a medical report is necessary to establish disability.

Regular IEVS abstracts are to be used to verify the applicant’s current UIB/DIB status, whenever possible. The Real-Time Match may be used when the EW is authorizing benefits prior to the receipt of the IEVS abstract. The on-line data is only retained for 61 days.

Note:CAUTION: An EXACT MATCH of the applicant/recipient’s name is required. If the name entered does NOT exactly match the EDD claim name, the system may generate a negative response, although the individual may actually have sufficient work history and a valid UIB/DIB claim. The match criteria for other applicant IEVS abstracts is only the individual’s SSN. An exact name match is NOT required; therefore, the information contained on regular IEV410 abstracts is preferred, as it is more reliable.

• The Real-Time Match can only be accessed from 6:30 AM to 6:00 PM, Monday through Friday.

• If the real-time match indicates that there is not a potential UIB claim, do NOT refer the individual to apply for UIB, unless there is conflicting information which indicates that benefits may be available.

COMPANY NAME

The name of the company reporting the wages.

STREET ADDRESS

The street address or P.O. Box of the company reporting the wages. This may be the corporate address and not the physical work location for the individual.

CITY, STATE AND ZIP CODE

The city, state and Zip code of the company reporting the wages.



• If an individual states they are unable to work due to illness or injury and the real-time match shows potential UIB benefits, advise them to apply for DIB.

• When using the “EDD REAL-TIME MATCH” as verification of potential UIB/DIB status, a copy of the screen print must be scanned into the IDM system.

4.9.2 How to Access On-Line Information

Follow the steps below to access the on-line screens:

STEP ACTION

1. Sign onto MEDS and request the IEVS Main Menu.

2. Select option “E = EDD REAL-TIME MATCH”, enter the individual’s Social Security Number (SSN) and press the ‘Enter’ key. The “EDD REAL-TIME MATCH” screen will appear, and the SSN will already be filled in.

3. Enter the individual’s name:

• Enter at least one character of the first name and the ENTIRE last name.

• Include appropriate spaces and special characters, such as a hyphen or apostrophe.

• If the individual uses only a “single” name:

a. Enter a space in the “FIRST” name field (by depressing the space bar), and

b. Enter the single name in the “LAST” name field.

4. Birth date and sex code entries are optional, as EDD matches only the name and SSN.

4.9.3 Active Claim, SSN and Name Match

The top part of the screen will reflect exactly what was entered. EDD does not return the name that is on their file. The response is displayed on the lower portion of the screen. If there is an active claim and the input name matches, then EDD will return the data in the CURRENT CLAIM field.

IF THERE IS... THEN...

An active UIB claim, UIB data is displayed in the CURRENT CLAIM field. The weekly benefit amount is displayed.

An active DIB claim, DIB data is displayed in the CURRENT CLAIM field. The daily benefit amount is displayed.

Both a current UIB claim and DIB, Only the UIB claim information is displayed. DIB information will be shown on the regular IEVS abstract.



4.9.4 Active Claim for SSN, Name Does Not Match

If there is an active UIB or DIB claim for the SSN but the EDD claim name does NOT match the input name, EDD will return a message indicating “name does not match.” Ask the client if he/she is known to EDD by another name, then take one of the following actions, according to the circumstances:

IF THE CLIENT... THEN...

Is known/has used other name(s), Resubmit the request with the other name(s).

Has NOT used other names, UIB/DIB must be verified through other means, including:

• Waiting until the regular IEVS output is available (on-line, 2-3 days, or regular output, 5 days). The match criteria for regular IEVS abstracts is the SSN only. You will see the name on the EDD files, then decide if additional follow-up is needed.

• Asking the client to call their local EDD UIB information number to request verification.

• Sending the DE 8720 form to EDD (Sacramento) to resolve any questions about UIB/DIB. Note: It generally takes 6 weeks or more for the information to return. [Refer to “DE 8720/DE 8720A, Request for Abstracts From EDD,” page 7-16.]

4.9.5 No Active Claim for SSN

If there are no active claims for the SSN entered, EDD’s program will check to see if there are enough wages to support the UIB claim.

TYPE OF RESPONSE: ACTIONS:

No claim or insufficient qualifying wages found for this SSN.

Determine eligibility as appropriate. Do not ask the client to contact EDD unless there is other conflicting information, (i.e. other IEVS abstracts show different information, potential for out-of-state claim, conflicting information from applicant, etc.)

If the person has filed a claim, but there were insufficient wages to support the claim, the response will be “no match”, because it does not meet the criteria of being:

• An active UIB or DIB claim• An extension, • Not enough wages to support a current claim.



4.9.6 EDD Issue to be Resolved

Either “Y” (Yes) or “N” (No) may be displayed in the EDD ISSUE TO BE RESOLVED field. A “Y” in this field means one of the following:

• There is a pending claim; or

• The individual is disqualified from getting benefits for a certain period of time because information was withheld or incorrect; or

• Benefits are being withheld until the individual provides a requested piece of information to EDD.

The client must provide additional information regarding their UIB/DIB status.

4.9.7 Messages Returned by EDD

One of the following messages will always appear on the bottom line of the screen:

The potential claim was NOT calculated because the name doesn’t match EDD’s wage files for this SSN.

Resubmit the real-time request to EDD if the client has used other names. If there are no other names or the other names still do not match the EDD file, the EW must:

• Check the regular IEVS output. The details given for the EDD “current” month (usually 4-6 months ago) will show the EDD name associated with these wages.

• Have the client call EDD to file a claim.

The potential claim was NOT calculated because there are multiple names associated with this SSN.

Have the client call EDD to resolve the issue. Do not resubmit the real-time request to EDD, as you will get the same response.

There is a potential claim, and there is an “N” (No) next to the EDD ISSUE TO BE RESOLVED field.

Have the client make an application for UIB/DIB, according to program requirements.

NO. MESSAGE: ACTIONS:

M010 REQUIRED FIELD MISSING The request was not processed by EDD. Check entries for accuracy. Make sure there is an entry in both the first and last name field.

TYPE OF RESPONSE: ACTIONS:



M061 DATA FIELD MISSING OR INVALID

The request was not processed by EDD. Check entries for accuracy. If the DOB or SSN was entered, standard IEVS edits apply before IEVS sends information to EDD.

M094 SYSTEM PROBLEM, CALL MEDS HOTLINE

The request was not sent to EDD. First check to see if the request was sent from 6:30 AM to 6 PM, Mon. - Fri. If yes, have your District Office MEDS Liaison contact the MEDS Coordinator.

IV01 CURRENT CLAIM FOR SSN - NAME MATCHES

The current claim data will be displayed.

IV02 CURRENT CLAIM FOR SSN - NAME DOES NOT MATCH

Resubmit with AKAs, if appropriate. Wait for the regular IEVS output to see what name is on EDD’s file, and/or have the client contact EDD. The DE 8720 may be sent to EDD; however, it takes at least six weeks for the information to be returned.

IV03 POTENTIAL CLAIM CALCULATED - NAME MATCHES ALL WAGES

The potential UIB claim data is displayed.

IVO4 POTENTIAL CLAIM NOT CALCULATED - NAME MATCHES ONLY SOME WAGES

Wait for the regular IEVS output to see what name is on the EDD’s file and/or have the client contact EDD.

IV05 POTENTIAL CLAIM NOT CALCULATED - NAME DOES NOT MATCH WAGES

Resubmit with the AKAs, if appropriate. Wait for the regular IEVS output to see what name is on the EDD’s file, and/or have the client contact EDD.

IVO6 NO CLAIM OR WAGES FOUND FOR SSN - NAME MATCH NOT DONE

Determine eligibility as appropriate. Do not ask the client to contact EDD unless there is other conflicting information, (i.e. other IEVS abstracts show different information, potential for out-of-state claim, conflicting information from applicant, etc.)

IVO7 SYSTEM NOT AVAILABLE Some connection at the Health and Welfare Data Center (Sacramento) is down. Have your District Office MEDS Liaison contact the MEDS Coordinator.

NO. MESSAGE: ACTIONS:



4.10 Asset Match

The information on the asset matches:

• Is thirteen to twenty-four months old and shows only the interest or dividend income from the assets, not the amount of the assets themselves.

• Is made on the SSN and only the FIRST FOUR CHARACTERS of the last name.

• Data sources are interest and dividend income reports submitted to FTB by:

• Banks• Insurance Companies• Financial and investment institutions with an office in California.

• The dollar amount of interest income reported may be for one day or up to one year of accrued interest/dividends. EWs will have to obtain verification of the account to determine the period of time for which the dollar amount of interest covers.

• Stocks, bonds, and accounts with interest paid from $.01 to $.99 will show a value of $1. The EW must follow up on this asset because there is no way of knowing if the interest is for one day or one year.

• The only accounts showing $0 in interest should be from trust accounts. These also require follow-up.

• Income from out of state institutions generally is not available.

• Income/taxes from real property is not included.

4.11 Asset Match Information

The following information is contained in Asset Match abstracts:

SECTION DESCRIPTION



When the State of California “Franchise Tax Board” is listed, it is not an account, but interest paid to the client on a tax return or interest paid on a Renter's Credit rebate.

Other unique payments:

• State of California “State Controllers Office” is interest paid to retirees by Public Employees Retirement System. It is customarily included in their retirement annuity.

• “County of Sacramento Substitute Payee” is interest on Public Guardian Accounts.

4.12 Asset Match with FEIN Numbers Only

The asset match information that only lists a FEIN will have the following information:

1. The tax year the interest/dividend was received.

HEADER The asset information reported by FTB as of the tax year noted and the date that the match was made.

NUMBER OF PAYORS

Total number of accounts the individual has, a maximum of five accounts will be displayed.

NOTE: If there are more than five accounts, the additional payers can be viewed on the IEVS On-line Summary screen.

TOTAL UNEARNED INCOME

The total interest/dividends on matched accounts (not the account balance). There is no way of knowing if this is one day’s interest or one year’s interest; so small amounts cannot be overlooked.

The following information will be listed for each payor:

NO The list begins with the number 1 and lists sequentially down. The accounts are listed in descending value.

AMOUNT The total amount of interest income earned from the individual account.

PAYEE The person identified as the owner or payee of the interest income and the address that is identified on the account.

PAYOR The payor, financial institution identified as paying the interest income and the address.

ACCOUNT NUMBER

The account number for this account is in a Federal Employer identification format. When only the FEIN is listed, see procedures in Section 5.11.



2. Total number of accounts.

3. Total interest/dividends on matched accounts (not the account balance). You have no way of knowing if this is one days interest or one years interest, so small amounts cannot be overlooked.

4. FEIN Numbers: If the Federal Employer Identification Number (FEIN) is not listed and information is needed, the IEVS liaison in the District Office should:

• Call the IEVS unit, at 491-6652, for the most current microfiche information, if that does not work, then

• Contact the Information Systems Coordinator responsible for IEVS.

5. If $0 appears the interest/dividend is less than $1, the cents are dropped off.

4.13 Match but not for Given Name

4.13.1 Helpful Hints

Ask the client for other last names they may have used.

You must resubmit this inquiry under as many alternate names that you can find. Review the case record for other names that may have been used such as:

• Maiden name• Children's last name• Former married name• Client's mother's maiden name• Step-parent name.

Reverse first and last name.

• Try misspellings of last name:• MCARTHUR• MACARTHUR• MC ARTHUR• MAC ARTHUR

Try dropping the prefix part of the name using ARTHUR instead of MC ARTHUR or MAC ARTHUR.



List all names on the SCD 1296 in order to avoid separate transactions for each name by the EW.

Take an affidavit from the client only after all alternatives have been explored.

4.14 Reviewing Asset Match

Review the questions on the Statement of Facts which relate to resources plus the verifications provided by the applicant as follows:

IF THE... AND... THEN...

Resources are declared

The information provided by the client and verification in the case record agrees with abstract,

No further action on the resource is needed.

Interest is received, The asset must be explored.

NOTE: If the income is posted monthly and can reasonably be anticipated, i.e., it fluctuated somewhat, but is at least $10 each month, it shall be counted in the income computation.

Resources are Not declared

IEVS data is received before the face-to-face interview or the Statement of Facts is received,

The EW shall question the applicant at the interview and document all findings.

IEVS data is received after the face-to-face interview or Statement of Facts is received,

The EW must send the “Income and Eligibility Verification Form” (CW 63) to the client to follow up on the asset.

4.14.1 Unrestricted Access to Accounts

If the applicant has unrestricted access to accounts, follow these guidelines:

IF THE... THEN...

Applicant has unrestricted access (only one name or more than one name with “or” on the account),

Reevaluate eligibility to determine if the resource is exempt or if the value of the non-exempt resource plus other resources is within the property limit.

Value of the resource plus other resources exceeds the property limit,

The case is ineligible for the months that resources exceeded the property limit.



4.14.2 Restricted Access to Accounts

If the applicant has restricted access to accounts, follow these guidelines:

IF... THEN...

The applicant has restricted access, (joint accounts which require another signature to sell, withdraw funds, etc.) and the co-owner is in the AU, MFBU, or CalFresh household,

The resource is available.

The co-owner is not in the AU, MFBU, or CalFresh household,

The availability of the asset must be established according to each program.

There is a spouse or conservator, or the person acting on the client's behalf does have the authority,

Evaluate availability of resources.

4.14.3 Processing Asset Match

Based upon the applicant's response, the following procedures are to be used to determine whether the asset affects eligibility:

IF THE... THEN...

Resource is Spent Down, The applicant must provide verification/information which shows that the asset was spent down prior to establishing eligibility.

Resource is given away and/or transferred,

The regulations regarding “Transfer of Property” for the specific assistance program involved must be considered before eligibility is established or denied.

4.14.4 Applicant Incompetent

If the applicant is incompetent follow these guidelines:

Client received aid during the period the asset was concealed,

Complete a fraud and/or overpayment referral as appropriate.

IF... THEN...

The applicant has the resource, Include in resource level to determine eligibility.

IF THE... THEN...



All determinations must be thoroughly documented on the CalWIN Maintain Case Comments window.

4.15 Resolving Asset Match Discrepancies

4.15.1 Overview

This section covers the processing of asset matches.

When IEVS Applicant System Asset Match information does not agree with information supplied by the applicant/beneficiary, regulations require the case-carrying EW to contact individuals in writing and inform them of:

• The information received from IEVS• Its potential impact on eligibility• The requirement to respond within ten days• The consequences of failure to respond.

The “Income and Eligibility Verification Form” (CW 63) must be sent to the client to meet this requirement. When the client contacts us, the EW determines based on the information provided whether it will be necessary for the applicant/beneficiary to come in for an interview.

4.15.2 Client is Required to Come In

When the EW determines that the client is required to come in for an interview the EW shall send a CSF 6 appointment letter.

The applicant is senile or otherwise mentally incompetent, and there is no spouse or conservator and the person acting on the applicant's behalf does not have the “right, power or authority” to access the accounts,

Appropriate action must immediately be taken to make the accounts available.

Make a referral to the Public Guardian’s Office. [Refer to Medi-Cal Handbook, “DDSD Disability Referral Packets,” page 67-6.]

There is a spouse or conservator, or the person acting on the client's behalf does have the authority,

Evaluate availability of resources.

IF... THEN...



Send the appointment letter to the client, or to the person who has completed and signed the Statement of Facts on behalf of a mentally incompetent client.

4.15.3 Client is NOT Required to Come In

When the EW determines it is not necessary for the client to come in to the office, the EW shall send a “Notice” (SCD 50/MC 355) requesting the required verification by a specific date, allowing at least 10 days for it to be provided.

Send the notice to the client or the client's representative if the client is unable to act on his own behalf.

4.15.4 Requesting Information

Use the following guidelines when requesting information from the applicant:

IF CLIENT AND/OR REPRESENTATIVE... THEN...

Responds, Evaluate the information and question the disposal/transfer of property. Inform the client/representative of the outcome.

Fails to respond, Contact the client by sending an SCD 50 or by telephone, and document in the case record. If there is no response after ten working days, send an adequate and timely NOA for “Failure to provide information” and discontinue the case.

NOTE: EWs must follow SB 87 procedures and timeframes before discontinuing Medi-Cal benefits. [Refer to Medi-Cal Handbook, “Senate Bill (SB) 87 Process,” page 8-1.]

Fails to respond then disagrees with the discontinuance,

Evaluate good cause. Good cause applies to the beneficiary or to the person who is acting on their behalf.

Examples of good cause are:

• The person was out of town and did not receive the letter in time to respond within ten days.

• There were problems with the mail delivery so the person did not receive the letter.

• The person was very ill and did not have access to a telephone.

If good cause exists, rescind the discontinuance, reinstate eligibility, and allow the person to provide the requested verifications. Continue eligibility as long as the person is attempting to obtain necessary verification and is cooperating to the best of their ability.



4.16 Title II, Title IV, Medicare and Social Security Validation

Information on these sections of the applicant abstract are located in Chapter 6, “WTPY.”

4.17 CalWORKs/CalFresh Disqualification Information

The information in this section identifies the individual with the listed SSN who has been disqualified from cash aid or CalFresh in other counties. The information is 1 month to 12 months old. EWs must contact the county where the disqualification began and continue with the disqualification if the client has months remaining on the period. The information in this section of the abstract will include:

SECTION DESCRIPTION

TYPE The program from which the individual was disqualified. It will be AFDC or CalFresh. CalWORKs is included under the AFDC code.

STATE The state where the individual was disqualified. It will be a 2 digit number based on post office methodology.

FIPS CODE Does not apply at this time.

SSN The Social Security Number identified with the disqualification.

CLIENT NAME The first and last name of the individual based on the SSN listed.

DOB The date of birth, MM/DD/YY for the individual based on the SSN listed.

DISQUALIFICATION NUMBER

The number assigned to this disqualification.

LENGTH OF MONTHS The number of months the individual is to be disqualified.

DECISION DATE The date of the decision to disqualify the individual.

START DATE OF PENALTY

The date the penalty started.

PROGRAM INFORMATION

The contact name of the person to be contacted regarding the disqualification.



4.18 Outstanding Overpayment/Overissuance Information

The information in this section of the abstract identifies individuals with outstanding CalWORKs Overpayments and/or CalFresh Overissuances in other counties. The information is 1 to 12 months old. Adjust any Overpayments/Overissuances that occurred in another California county after contacting that county’s collections department to obtain the current overpayment/overissuance balance. The following information is included on the abstract:

SECTION DESCRIPTION

SSN The Social Security Number identified with an outstanding OP/OI in the identified county.

CLIENT NAME Last name and first name of the individual based on the SSN listed. All persons identified as having an OP/OI will be listed separately.

COUNTY The 2 digit county code for the county reporting the OP/OI. A county will be listed for each person.

4.19 Social Security Forty Quarters Data

This information will only be returned on the abstract when an Alien Number is indicated on the IEVS match for the individual. The 40-quarter data identifies by calendar year each quarter that an individual earned the minimum number of dollar

PHONE The phone number for the contact person.

CONTACT ORGANIZATION

The agency for the contact person.

USES AKAS Y for Yes and N for No.

SECTION DESCRIPTION



earnings to qualify for Social Security related benefits. The information can be used in determining the work history of parents for CalWORKs/Section 1931(b) linkage, Title II, Medicare eligibility or qualifying quarters for CalFresh eligibility.

[Refer to “SSA Data and Interfaces,” page 6-1 for additional information on 40-quarter data.]

The abstract will display the following information on the case summary page:

SECTION DESCRIPTION

SSN The Social Security Number for which the 40 quarters of information is received.

MESSAGE Several messages could print.

• See 40 Quarters detail report (this will display on the individual abstract sheets)

• SSN/Name/DOB did not match SSA’s files so no match was made (Check the information on CalWIN and resubmit)

• SSN/Name/DOB does not match SSA’s files but no earnings on file for this client

• SSN/Name/DOB does not match SSA’s files and there are earnings on file for this client

The following information will appear on the detail page of the abstract:

SECTION DESCRIPTION

HEADING 40 quarters data reported by SSA as of MM/DD/YY. It will identify the date that the 40 quarters earnings match was made by SSA.

SSN The Social Security Number for which the 40 quarters of information is received.

QUALIFYING QUARTERS FOR THIS INDIVIDUAL

The total number of quarters for the SSN

QUALIFYING QUARTERS AFTER 1996

The number of quarters for the displayed SSN after 1996.

REMINDER: Beginning in 1/97a qualifying quarter can NOT be credited toward the 40 quarter requirement if a benefit from a federal means-tested program was received in that quarter.

QUARTERS Each year with earnings will be listed and under each quarter an “*” will display if there were sufficient earnings in that quarter to qualify under Social Security criteria for benefits.



4.20 Nationwide Prisoner Match

The NPM is a semi-annual match run and maintained by the Social Security Administration (SSA) Prisoner Update Program System (PUPS) database. The match is run in April and October of each year and is compared against JRS files to eliminate duplication of prisoner information. When an applicant IEVS abstract is generated or requested for a CalWORKs, CalFresh or Medi-Cal applicant and the SSN submitted matched an SSN identified in the NPM, the IEVS abstract will include a “Prisoner Report” section.This information will only be returned if the client is still incarcerated or has been released within 90 days of the current date.

The NPM information is ONLY an indicator of possible program ineligibility. Therefore, EW’s must verify whether the individual identified in the abstract is in the home. If the client presents conflicting information, refer the case to the DA investigators.

The Prisoner Report Section of the applicant IEVS abstract (RS-IEV410-R001) includes the following information:

SECTION DESCRIPTION

REPORT DATE The date the information was reported to SSA

NAME The last name followed by the first name

DATE OF BIRTH The date of birth as known by the correctional facility

CONFINEMENT DATE The date the individual entered the correctional facility

FACILITY TYPE The type of facility

FACILITY CONTACT The name of the person who can be contacted for further information

FACILITY TELEPHONE The phone number for the facility contact person

FACILITY FAX NUMBER The fax number for the facility contact person

FACILITY/PRISON NAME The name of the facility

FACILITY PRISON ADDRESS

The address of the facility

PRISONER ID NO The identification number used by the facility for this individual

SEX The sex of the individual per facility records

RELEASE DATE The date of the actual release from the facility if known



4.21 Intentional Program Violators (IPV) Online Automation System

The state and federal mandates require the California Department of Social Services (CDSS) Fraud Bureau to maintain a database of individuals whose CalWORKs and/or CalFresh Benefits are suspended as the result of an IPV. CDSS’ IPV System uploads CalFresh program IPV suspension information to the National CalFresh database, known as the Electronic Disqualified Recipient System (eDRS).

Prior to the automated system, counties reported IPV actions to CDSS’ Fraud Bureau via a manual input form. Fraud Bureau staff would then transcribe these reports into an online database and upload appropriate information to eDRS. The online database was available for review by the county’s staff as needed.

The California Department of Social Services (CDSS) Fraud Bureau developed an Intentional Program Violation (IPV) Online Automation System that allows counties to directly input and review their own county’s CalWORKs and/or CalFresh IPV data. The IPV Online Automation System will not allow staff to add or delete an IPV entry but will allow to update information. It also allows county staff to update records related to cases which transfer to their county from another county. The recording of IPV information is Mandated by California Welfare and Institutions Code (W & I Code) Section 11486.

4.21.1 Designated Users

The IPV Online Automation System has been available since June 2008 the designated IVES IPV Eligibility Examiners (EEs) have already received training on how to utilize this system.

4.21.2 Inquiries

The IEVS designated IPV EE in the IEVS Unit is the designated IPV user responsible for processing IPVs. The Eligibility Workers should contact the IPV EE via E-mail when the Disqualification Data tab in CalWIN’s View IEVS Applicant Prior Aid Data window is enabled and to report changes or with inquires on the following:



• Sanctions - If an applicant or recipient has a CalWORKs and/or CalFresh current or prior IPV sanction and whether the sanction period has been served in completion.

• ICT - Report and have the case record updated which transferred to Santa Clara County from another county.

The Eligibility Worker must review the CalWIN IEVS Interface, Applicant Reports for the IPV Disqualification Information by taking the following actions:

STEP ACTION

1. Click the Interface Activities Function from the Navigate CalWIN window.

2. Click IEVS Data.

3. Select Search IEVS Applicant Reports.

4. Click [open]. The Search IEVS Applicant Reports window appears with your office and unit pre-filled.

5. Complete the Search Criteria section, make sure you select “Applicant Report” from the Report drop down field.

6. Click the [Search] button after the Search Criteria information is completed.

7. The Search IEVS Applicant Reports window reappears with the Search Results field completed.

8. Select the case by highlighting and clicking the [Details...] button. The View IEVS Applicant Report Abstract window appears.

9. Click the [Eligibility Data...] button. The View IEVS Applicant Prior Aid Data response window appears with MEDS/CDB Date tab displayed.



4.21.3 Forms

There are two forms that must be completed for adding/deleting a designated person:

• The “Intentional Program Violation (IPV) Deletion Request Form” (DPA 488 [6/08]) is ONLY to be used by the IEVS Eligibility Examiner staff.

• The “Intentional Program Violation (IPV) Online Automation System Request For Adding/Deleting A County User” (DPA 489 [6/08]) is to be used to add ONLY designated staff and to delete a user.

10. The Disqualification Information Tab will be enabled, ONLY if there are existing IPV records for the individual(s).

NOTE: The Disqualification Data is generated from the IPV database used by ALL counties; therefore, he records could be from a Non-CalWIN county or other States.

If... Then...

Disqualification Data tab is enabled,

The EW must review the record details, contact the IPV Designated User in the IEVS Unit via e-mail and Cc the IEVS Supervisor with the following Information:

• Reason for the Inquiry • Case Number • Client’s name, SSN# and DOB

Information from the Disqualification Data tab: Disqualification Program/State/Months/Penalty Start Date and the Origin County.

Disqualification Data Tab is disabled,

The individual currently does NOT have an IPV record and EW staff can proceed to process the application.

11. • The EW will receive an E-mail with a response from the IPV EE within two (2) working days with the findings to the inquiry submitted.

• Reviews and updates the “IPV Sanction” window accordingly based on the IEVS EE response.

STEP ACTION



4.21.4 Reference Guide

An IEVS Intentional Program Violation (IPV) Online Automation System Reference Guide has been created it is located in the S drive under ASB IEVS. The Reference Guide includes the following information:

• Overview of the IPV On-Line Reporting System• County User Instructions• IPV Deletion Request Form DPA 488 (6/08)• IPV Online Automation System Request for Adding/Deleting A County User

DPA 489 (6/08), and• Frequently Asked Questions and System Help Information.


Documents

Common-Place Handbook IEVS Applicant System 4. IEVS ... · IEVS Applicant System 4. ... process to generate an IEVS report. ... • The worker completes the “worker sign-off”