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METERING, BILLING/CRM MIDDLE EAST AND NAPIC 2006
THINK TANK SESSION
NICO SINGHJOHANNESBURG WATER (PTY) LTDSOUTH AFRICA
COMMON DISTRIBUTION SYSTEM
PREPAYMENT CHALLENGES• Total of 171 000 properties to be equipped with free-payment• Ideological debate around the concept of prepayment and user-pay
principle.• Project scheduling allowing for multiple contracting and
procurement for Super-Blocks ( ± 120 000 meters)• Free-Payment technology
– SANS 1529-9 (Nov 2003) - Strict Compliance…Dec 05 rev– STS enhancement or an urgent aligned alternative (CDS)– Meter Technology for JW Customer
• Affordability for the consumer• Vandalism, Tampering and Illegal Connections • Vending technology reliability, infrastructure, convenience and
accessibility • Customer Service and Complaints Handling• Preventative maintenance programmes and associated costs• Court challenge around constitutionality of prepayment• (inadequate free basic water, procedural fairness, reliability of
technology)
TECHNOLOGY MANAGEMENT
• SANS 1529-9 promulgate in Nov 2003• Within 2 years, 3 meter suppliers complied with
standard & obtain FULL TYPE APPROVAL• In terms of experience, capacity and resources
accelerated growth of suppliers to comply with standard
• Meter suppliers absorbed costs associated with enhancements, research and development and testing
• Stimulate an open market • Creation of BEE opportunities
ENHANCED eBUSINESS
• PREPAYMENT MMS link to HANSEN and Venus (Flat file)
• ISD / TECHNICAL PROJECT DATABASE (Pilot completed)–Use of PDA’s
• SAP ISU INTERFACE (Still in initial development phase)
• COMMON DISTRIBUTION SYSTEM (CDS)…tender phase
• PREPAYMENT TRACKING SYSTEM–Use of PDA’s
(Promotion of the use of Internet, GPS, GPRS, PDA’s)
VENDING ADMINISTRATION
• Limited to existing small and micro businesses • Currently using the CoJ Cash Office – familiarity• Individual vendor locations will be restricted to the
service-provided area of JW and within an approximate 2,5 kilometre radius around his/her business location to ensure: - Consumer convenience, and- Reasonable income per vendor.
• Commission percentage payable is 10% reviewed on a contractual basis.
• Current Vending Systems are proprietary• Currently initiated the development of a CDS
METER TYPE 1 TPS
Prepaid Meter Information Transfer Unit
Meter Management System Portable Vending Unit
JW MAIN METER FEATURES• Displays/Indicates “FREE” when in FBW• VOLUME (Liters) of FBW remaining• FBW supply options ~ 200l/day or 6kl/month• The VOLUME (Liters) based on the ACCUMULATED
CREDIT and CURRENT TARIFF• LOW CREDIT Warning CURRENT TARIFF Price (R/Kl) The
PREVIOUS MONTH end reading (Proprietary)• POSSIBLE LEAK detection • TAMPER status • Option to LOCK meter
DESIRED METER FEATURES
• Audio warnings• Luminous displays during poor visibility• Variable credit limitation settings • Storage of the last day of month credit reading• Automatic meter reading
• (Assess NEED and then impact on cost of meter, system performance, user friendliness and battery source)
PREPAYMENT COSTS
Excludes removal and re-installation
R 200/unitMeter replacement Battery/Recalibration
In absence of Open Standard renting is preferable
R 10 000/unitR 500/month
Maintenance Equipment
In absence of Open Standard renting is preferable
R 10 000/unitR 500/month
Vending Equipment
R 20 000/monthInstallation
Imperative during the project phase life-cycle
R 50 000/monthSite Support
Dependant on typeR 20 – R 60Information transfer unit
Dependant on volume and meter type
R 850 – R 950New meter & box
REMARKCOSTITEM
COMMON DISTRIBUTION SYSTEM
• Currently financial, operational and maintenance function of theproprietary systems.
• Reputable supplier to either lease or purchase an electronic management system with associated ancillary services and hardware allowing for the integrated financial and technical management of its prepayment metered customer-base from a Common System.
• Through the introduction of common system JW intends integratingit’s:– various proprietary Total Prepayment Systems (TPS), currently
procured and systems that may procured in future; and – current and future conventional customer-base, within all
prepayment operational areas. – creating an enhanced TPS to improve:
• management, operation and maintenance of its prepayment and non-prepayment activities; and
• customer service and convenience.• CDS shall consist of a Common Management System and Common
Vending Units
CDS SCHEMATIC LAYOUT
P rim a ry (D e fa u lt)C o m m o n D a ta b a se
S e c o n d a ryT ra n s m iss io n
N e tw o rk
P rim a ryT ra n s m iss io n
N e tw o rk
B illin g &R e v e n u e
S e c o n d a ry (B a ck -u p )C o m m o n D a ta b a se
P ro p rie ta ry T P S s
1
2
3
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n
C M S
S e e D e ta il 2
O p e ra tio n &M a in te n a n ce
C V U
S e e D e ta il 1
H a n se n o r S A P IS -U
THANK YOU
Nico Singh Johannesburg WaterProject Manager - PrepaymentCell Number: 082 339 8544Work Number: 011 – 946 0600Fax Number: 011 947 1353E-mail: [email protected]