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Command Center PC (Windows) Installation Guide
Introduction
The Great Lakes Health Connect (GLHC) Command Center runs on the Medicity iNexx
Platform The GLHC Command Center contains several GLHC applications including
Referrals Direct iNBox and ADT The Command Center is deployed by GLHC to the Medicity
iNexx Platform that is installed on ONE server or computer at either the sitersquos location or
hosting provider
The purpose of this document is to guide the reader through the process of installing the
iNexx Platform on a Windows based server or PC for a site or organization and configuring the
Windows Firewall if needed
Preparing for Installation Deploying the iNexx platform in a practice means a web application is installed on one and
only one Host machine Users access the iNexx platform from any computer connected to
the officersquos local network via a specific URL as in the following example
(httpHostMachineNamePortWhereiNexxLives) The URL is entered into a browser
(Internet Explorer Safari Firefox etc) Therefore iNexx is not installed on each machine
from which it is to be accessed
copy 2013-Proprietary and Confidential ndash 31 ndash 06272013-F
Note The specific requirements below are for a private practice and are for the HOST machine only Configurations may require additional hardware based on the volume for the practice If the practice network is configured for proxy use the proxy settings must be available
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 2 | P a g e
ServerComputer Hardware Requirements for iNexx Platform Medicity requires an existing PC or server to host the iNexx Platform
or Windows Server 200320082012 Windows Vista is not recommended
Pentium 4 processor
ows 7 or Windows Server 20032008
Windows Vista is not recommended
novoinnovationscom (443)
Frequently Asked Questions 1 Do the ports need to be opened only locally or on our external firewall as well
Internally to your network for the 31415 for both inbound and outbound a Port 443 for outbound to the internet
2 Is the data being backed up and what procedures are used to back up data a Data should be backed up locally (as the platform is installed on the host machine) To back
up the data follow the following procedure i Stop the platform
ii Wait until the java process is finished running iii Using 7-zip make a 7z zip of the CProgram FilesNovo Grid Containerenablements
directory iv Start the platform v Repeat as often as you would like to back up the system
3 What considerations should I put into my Anti-Virus program a Add an exclusion for the CProgram FilesNovo Grid Containerenablements directory This
directory is where all of the transactions take place for the application and this constant scanning could cause system performance degradation
Downloading the iNexx Platform Software 1 Open up a web browser
For Windows 8 users Go to desktop to open web browser
2 Navigate to httpsdownloadnovoinnovationscomplatformjsp
3 Select the ldquohererdquo link pertaining to the Windows Platform
4 ldquoRUNrdquo the iNexx Platformexe by following the prompts as you go Respond with
run or next to all prompts The software is safe to install
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 3 | P a g e
Installing the iNexx Platform 1 When the iNexx Platform Setup-Welcome Wizard window appears click Next
2 Click Next to accept the default installation location
3 Accept the terms in the End User License Agreement and click the Next button
4 Select the Next button in the following window
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 4 | P a g e
5 When the Validation Information window appears enter the required information
Your name Your phone number (Main practice or IT Support phone number) Organization Name Zip Code (Practice location)
and click Next
6 Click on the Install button to begin the installation
7 At the final Setup Wizard screen check the Show Enablement Status box and then click the Finish button
The installation process is now complete Note In order for GLHC to enable the Platform to connect to the network the Platform ID must be sent to the Implementation Consultant or Hospital Lead that is working with the site The following are the steps to obtain and send the Platform ID in Windows 7
ID Numbers ndash
Not required
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 5 | P a g e
Final Steps Obtaining and Sending the Platform ID
1 Go to the Windows icon in the bottom left corner (Start Menu)
2 Select All Programs
3 Locate and Select iNexx Platform
4 Select Show enablement status
5 The following screen will display that includes the Platform ID
6 To send the Platform ID enter the email address of your Implementation Consultant or Hospital Deployment Lead in the Trusted Party email field Hint This is the same email address of the person who provided this Guide to you If you are unsure contact the Practice Manager of the requesting site
7 Click Send Platform ID GLHC will deploy the Command Center contact the office to provide the URL link and schedule training with staff
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 2 | P a g e
ServerComputer Hardware Requirements for iNexx Platform Medicity requires an existing PC or server to host the iNexx Platform
or Windows Server 200320082012 Windows Vista is not recommended
Pentium 4 processor
ows 7 or Windows Server 20032008
Windows Vista is not recommended
novoinnovationscom (443)
Frequently Asked Questions 1 Do the ports need to be opened only locally or on our external firewall as well
Internally to your network for the 31415 for both inbound and outbound a Port 443 for outbound to the internet
2 Is the data being backed up and what procedures are used to back up data a Data should be backed up locally (as the platform is installed on the host machine) To back
up the data follow the following procedure i Stop the platform
ii Wait until the java process is finished running iii Using 7-zip make a 7z zip of the CProgram FilesNovo Grid Containerenablements
directory iv Start the platform v Repeat as often as you would like to back up the system
3 What considerations should I put into my Anti-Virus program a Add an exclusion for the CProgram FilesNovo Grid Containerenablements directory This
directory is where all of the transactions take place for the application and this constant scanning could cause system performance degradation
Downloading the iNexx Platform Software 1 Open up a web browser
For Windows 8 users Go to desktop to open web browser
2 Navigate to httpsdownloadnovoinnovationscomplatformjsp
3 Select the ldquohererdquo link pertaining to the Windows Platform
4 ldquoRUNrdquo the iNexx Platformexe by following the prompts as you go Respond with
run or next to all prompts The software is safe to install
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 3 | P a g e
Installing the iNexx Platform 1 When the iNexx Platform Setup-Welcome Wizard window appears click Next
2 Click Next to accept the default installation location
3 Accept the terms in the End User License Agreement and click the Next button
4 Select the Next button in the following window
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 4 | P a g e
5 When the Validation Information window appears enter the required information
Your name Your phone number (Main practice or IT Support phone number) Organization Name Zip Code (Practice location)
and click Next
6 Click on the Install button to begin the installation
7 At the final Setup Wizard screen check the Show Enablement Status box and then click the Finish button
The installation process is now complete Note In order for GLHC to enable the Platform to connect to the network the Platform ID must be sent to the Implementation Consultant or Hospital Lead that is working with the site The following are the steps to obtain and send the Platform ID in Windows 7
ID Numbers ndash
Not required
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 5 | P a g e
Final Steps Obtaining and Sending the Platform ID
1 Go to the Windows icon in the bottom left corner (Start Menu)
2 Select All Programs
3 Locate and Select iNexx Platform
4 Select Show enablement status
5 The following screen will display that includes the Platform ID
6 To send the Platform ID enter the email address of your Implementation Consultant or Hospital Deployment Lead in the Trusted Party email field Hint This is the same email address of the person who provided this Guide to you If you are unsure contact the Practice Manager of the requesting site
7 Click Send Platform ID GLHC will deploy the Command Center contact the office to provide the URL link and schedule training with staff
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 3 | P a g e
Installing the iNexx Platform 1 When the iNexx Platform Setup-Welcome Wizard window appears click Next
2 Click Next to accept the default installation location
3 Accept the terms in the End User License Agreement and click the Next button
4 Select the Next button in the following window
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 4 | P a g e
5 When the Validation Information window appears enter the required information
Your name Your phone number (Main practice or IT Support phone number) Organization Name Zip Code (Practice location)
and click Next
6 Click on the Install button to begin the installation
7 At the final Setup Wizard screen check the Show Enablement Status box and then click the Finish button
The installation process is now complete Note In order for GLHC to enable the Platform to connect to the network the Platform ID must be sent to the Implementation Consultant or Hospital Lead that is working with the site The following are the steps to obtain and send the Platform ID in Windows 7
ID Numbers ndash
Not required
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 5 | P a g e
Final Steps Obtaining and Sending the Platform ID
1 Go to the Windows icon in the bottom left corner (Start Menu)
2 Select All Programs
3 Locate and Select iNexx Platform
4 Select Show enablement status
5 The following screen will display that includes the Platform ID
6 To send the Platform ID enter the email address of your Implementation Consultant or Hospital Deployment Lead in the Trusted Party email field Hint This is the same email address of the person who provided this Guide to you If you are unsure contact the Practice Manager of the requesting site
7 Click Send Platform ID GLHC will deploy the Command Center contact the office to provide the URL link and schedule training with staff
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 4 | P a g e
5 When the Validation Information window appears enter the required information
Your name Your phone number (Main practice or IT Support phone number) Organization Name Zip Code (Practice location)
and click Next
6 Click on the Install button to begin the installation
7 At the final Setup Wizard screen check the Show Enablement Status box and then click the Finish button
The installation process is now complete Note In order for GLHC to enable the Platform to connect to the network the Platform ID must be sent to the Implementation Consultant or Hospital Lead that is working with the site The following are the steps to obtain and send the Platform ID in Windows 7
ID Numbers ndash
Not required
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 5 | P a g e
Final Steps Obtaining and Sending the Platform ID
1 Go to the Windows icon in the bottom left corner (Start Menu)
2 Select All Programs
3 Locate and Select iNexx Platform
4 Select Show enablement status
5 The following screen will display that includes the Platform ID
6 To send the Platform ID enter the email address of your Implementation Consultant or Hospital Deployment Lead in the Trusted Party email field Hint This is the same email address of the person who provided this Guide to you If you are unsure contact the Practice Manager of the requesting site
7 Click Send Platform ID GLHC will deploy the Command Center contact the office to provide the URL link and schedule training with staff
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 5 | P a g e
Final Steps Obtaining and Sending the Platform ID
1 Go to the Windows icon in the bottom left corner (Start Menu)
2 Select All Programs
3 Locate and Select iNexx Platform
4 Select Show enablement status
5 The following screen will display that includes the Platform ID
6 To send the Platform ID enter the email address of your Implementation Consultant or Hospital Deployment Lead in the Trusted Party email field Hint This is the same email address of the person who provided this Guide to you If you are unsure contact the Practice Manager of the requesting site
7 Click Send Platform ID GLHC will deploy the Command Center contact the office to provide the URL link and schedule training with staff
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 6 | P a g e
Configuring the Windows Firewall IMPORTANT The following contains instructions to allow incoming connections on port
31415 within (A) Windows XP Windows Server 2003 (B) Windows 7 Windows Server 2008
and (C) Windows 8 Windows Server 2012 To configure the firewall of the PCServer to
accept incoming connections on port 31415 locally within the network refer to your Third
Party IT technical provider or follow the next steps
Windows XP and Server 2003 1 Click on the Start Settings and then select Control Panel and then Windows Firewall
2 Click on the Exceptions tab
3 Click on the Add Port button
4 On the Add a Port window for the Name field type iNexx Platform For the Port Number field type 31415 Select the TCP radio button and then click on the OK button
5 Click the OK button at the bottom of the Windows Firewall window
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 7 | P a g e
Windows 7 and Windows Server 2008 Typically Windows 7 and Windows Server 2008 are both defaulted to block all incoming connections on port 31415 The instructions below will walk you through the process of adding the port exception 1 Go to the Windows icon in the bottom left corner (Start Menu) and select the Control
Panel
2 In the Control Panel complete either the following
a If View is set to Category click Systems and Security and proceed to step 3
a If View is set to Icon click on Windows Firewall and proceed to step 3
3 Click on Advanced Settings
4 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
5 On the right side of the screen in the Actions column select New Rule
6 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 8 | P a g e
7 In the Protocol and Ports section Select TCP and Specific local ports Note In the text box type the port number 31415 and click Next on the bottom right
8 Click Allow the Connection and Next
9 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
10 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 9 | P a g e
Windows 8 and Windows Server 2012 1 Right Click on the Windows icon
2 From the menu select Control Panel
3 In the Control Panel complete the following a If View is set to Category click Systems and Security or proceed to step 3
b If View is set to Icon click on Windows Firewall
4 Click on Advanced Settings
5 On the left column of the Windows Firewall and Advanced Security window click on Inbound Rules
6 On the right side of the screen in the Actions column select New Rule
7 In the New Inbound Rule Wizard under Rule Type section select Port and Next
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 10 | P a g e
8 In the Protocol and Ports section Select TCP and Specific local ports In the text
box type the port number 31415 and click Next on the bottom right
9 Click Allow the Connection and Next
10 Confirm that the check boxes are checked for Domain Private and Public If they
arenrsquot check them When complete click Next on the bottom right
11 In the Name text box type iNexx Platform and click the Finish button
Port 31415 has been added as an exception
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
Command Center Installation Guide
For GLHC Command Center questions or issues contact 844-GLHC-HIE (844-454-2443)
or supportgl-hcorg Rev 021715 11 | P a g e
GLHC currently supports the following Browsers
Supported Browser Notes
1 iNexx does not code products to a browserrsquos compatibility mode
2 Microsoft does not allow IE 11 to be downloaded with Windows 8
3 Chrome Firefox and Safari auto push browser updates GLHC tests on the most
current version
4 IE7 for Windows XP is still supported when using VIPR although not recommended
5 Recommendation for sites with lengthy questions in the Referrals application For IE
users the only IE version that wraps the questions allowing you to see the answers
without scrolling over is IE 10
