SitelPhilippinesThriving in adversity. A story of resilience, dedication and commitment

Sitel Philippines | Quality. Continuity. Flexibility. Readiness.

Coming back strong!

2 @Philippines

1A remarkablefootprint

20 years in the making

• Currency: Philippine Peso• GDP: $357 billion USD| 6% Growth• GDP per capita $ 3,486 USD

• Population: 107 Million • Metro Population: 10 Million • Unemployment: 9.1% | 17.7%

DEMOGRAPHICS

• Ease of Doing Business and Efficient Government Service Delivery Act of • BPO Expected growth: 6.5%• GSLI rank -Global Services Location Index: 7• National Cybersecurity Plan to protect user data

• English as a second Language. Access to Spanish and various Asian languages• Strengths: Creativity and communication• One of the highest literacy rates in Asia | 98.2%

VALUE

PRO BUSINESS

ECONOMY

• Strong affinity to Western culture while maintaining a strong Asian identity• Close ties with European, Australian, Korean and other southeast Asian countries• Family oriented with strong appreciation for art, fashion, music and food

CULTURAL AFFINITY

At a glance

The Philippines

4 Tarlac

Baguio4

Manila 5

Palawan1

sites

sites

sites

site

Sitel PhilippinesOur sites

English, Spanish, Mandarin, Cantonese, Filipino, Thai, Korean, Hindi

Languages8

Presence since

2000

Associates+19k

Physical Sites14

MAXhubs10

July 2020

Baguio

Inbound

Tech Support

Sales Support

ComplaintResolution

Outbound

Back office

Manila Tarlac Palawan

email chatvoice processing social media

Omnichannel solutionsOur services.

8 @Philippines

2We’re allin this togetherA smooth transition

@Philippines11 @Philippines

3Provenresiliency

Sitel@HOME

Fully adapted to your unique business needs, our Sitel at Home Platform is globally scalable, resilient and built upon over a decade of experience.

13 @Philippines

SITEL @ HOME | THE FUTURE OF WORK. Readiness Survey• Capturing “Intent & Suitability” from all

employees for continuing with SAH• Data to be used to deploy Sitel provided fixed

line internet connections for eligible employees

Internet connectivity• Partnership being worked out with two major

local Internet Service Providers for Sitel funded fixed line connections

• Plan being developed to create Internet connectivity BCP

Power BackupHeavy duty UPS / Inverter being evaluated for a potential power backup solution

Better performance.• Standardizing and Streamlining infra related

processes to convert into a Blue Book deployment manual

• Focused on three key areas – Asset management, Internet connectivity, Internet & Power Backup

A solution built for

CX Resiliency.

Responding to COVID-19, our proven platform has enabled us to quickly and efficiently deploy business continuity support for our trusted client partners and continue to deliver superior CX throughout the crisis.

14 @Philippines

Engaged to deliverperformance.

SITEL @ HOME.

With a work-life balance that offers many benefits, our At Home experience delivers improved performance versus traditional models.

93%TRAINING

THROUGHPUT

77%LOWER

ATTRITION

“I enjoy working from home because I get so much more work done during the day. I also have an hour commute to work every day, so working from home allows me to spend more time with my family.”

19 @Philippines

60% at home

Social Distancing.Better work-life balance.

Learn. Engage.Experience.

Work at the hub 1 week in 8.Access facilities as needed.

Share. Manage.Exceed.

A centralized management team in our performance zone

DELIVERY NETWORK | A NEW HOME FOR CONVERSATION.

A hub for connection.Our hubs are more than just a place to work. Visit to meet with others, to re-engage, to learn or to access our facility services.

A hub for talent growth.All associates can access our onsite Empower Center for digital and facilitated training to improve skills and develop in their careers.

A hub for performance.Each hub brings together coaches, managers and leaders in a centralized onsite performance zone – Sharing best practices to grow and deliver best-in-class results.

A hub for wellbeing.With on-site gym facilities, digital resources and a global wellness community via SitelFit.

A hub for the environment.Leveraging recycled materials and energy efficient technology, our hubs are designed to environmental principles - and by reducing the commute to work, we reduce 2.5K tons of CO2 per person each year.

A hub connected to the local area.Invested in and part of the communities we work in, our hubs are the heart of our commitment to being engaged community citizens – Supporting local education, charity and long-term employment.

Built upon our award-winning associate experience culture,we’re proud to lead the industry with the new way to work.

CONNECT AT THE HUB.

WORK FROM HOME.

DRIVE PERFORMANCE.

hub.

22 @Philippines

Thank you