COME ON IN, COME ON IN, TAKE A SEAT, TAKE A SEAT, GET TO KNOW GET TO KNOW

YOUR YOUR CLASSMATES, CLASSMATES, & ENJOY THE & ENJOY THE

SCENERY!SCENERY!CLASS WILL BEGIN CLASS WILL BEGIN

SHORTLY…SHORTLY…

WELCOME TO HS275WELCOME TO HS275PROFESSIONALISM IN PROFESSIONALISM IN

HEALTHCAREHEALTHCARE

Susan A. Vellek, MBA, CHC, CHPSusan A. Vellek, MBA, CHC, CHP

UNIT 1 SEMINARUNIT 1 SEMINAR

INTRODUCTIONSINTRODUCTIONSWHERE IS EVERYONE FROM?WHERE IS EVERYONE FROM?

I LIVE IN PORT SAINT LUCIE, FLORIDAI LIVE IN PORT SAINT LUCIE, FLORIDA

PSL

COURSE MATERIALS

Software: Software: Microsoft Word is required for all Microsoft Word is required for all Kaplan CoursesKaplan Courses

There are two texts:There are two texts:

Title: Title: Kinn’s The Administrative Medical Assistant; An Kinn’s The Administrative Medical Assistant; An

Applied Learning Approach (6Applied Learning Approach (6thth ed.) ed.)Author: Alexandra Patricia Young, BBA, RMA, CMAAuthor: Alexandra Patricia Young, BBA, RMA, CMAISBN: ISBN: 978-1-4160-3201-4978-1-4160-3201-4Publisher: Elsevier Publisher: Elsevier

Title: Title: Professionalism in Health CareProfessionalism in Health CareAuthor: Sherry Makely, PhD, R.T.(R)Author: Sherry Makely, PhD, R.T.(R)ISBN: ISBN: 978-0-13-515387-1978-0-13-515387-1Publisher: Pearson Prentice HallPublisher: Pearson Prentice Hall

COURSE OUTCOMES

• By the end of this course, you should be By the end of this course, you should be able to:able to:• Complete a professional portfolio.Complete a professional portfolio.

• Discuss the importance of professional Discuss the importance of professional appearances, communication, and appearances, communication, and understanding of employer expectations.understanding of employer expectations.

• Discuss the role of diversity in the medical Discuss the role of diversity in the medical settingsetting

SYLLABUSSYLLABUS

• Located in DocSharingLocated in DocSharing

• Please read it well!Please read it well!

• All grading criteria is listedAll grading criteria is listed

• Expectations are clear!Expectations are clear!

• Make note of due dates!Make note of due dates!

ANNOUNCEMENTSANNOUNCEMENTS

• UPDATESUPDATES

• UNIT REVIEWSUNIT REVIEWS

• PROJECTSPROJECTS

• FACTS AND RESOURCESFACTS AND RESOURCES

• KEEPING YOU INFORMEDKEEPING YOU INFORMED

AOL INSTANT MESSENGER (AIM)AOL INSTANT MESSENGER (AIM)

• Can be downloaded here for freeCan be downloaded here for free http://www.aim.com

• If you use multiple messengers, consider a If you use multiple messengers, consider a IM tool which supports AIM, Yahoo & MSNIM tool which supports AIM, Yahoo & MSN Trillian can be downloaded freeTrillian can be downloaded free http://www.ceruleanstudios.com/

• My AIM: Suz8257My AIM: Suz8257

• OPTION 1OPTION 1 PURPOSEPURPOSE CONDUCT IN LIVE SEMINARCONDUCT IN LIVE SEMINAR GRADING RUBRICGRADING RUBRIC SEMINARS ARE RECORDED SEMINARS ARE RECORDED

• OPTION 2OPTION 2 REVIEW OF ARCHIVED SEMINARREVIEW OF ARCHIVED SEMINAR TAKES PLACE OF ATTENDING LIVE SEMINARTAKES PLACE OF ATTENDING LIVE SEMINAR TOUGHER GRADING CRITERIATOUGHER GRADING CRITERIA PAPER MUST BE SUBMITTED WITHIN 48 PAPER MUST BE SUBMITTED WITHIN 48

HOURS OF SEMINARHOURS OF SEMINAR

SEMINARSSEMINARSUNITS 1 & 4 ONLY!UNITS 1 & 4 ONLY!

• RUBRICRUBRIC POST BY SATURDAYPOST BY SATURDAY RESPOND TO 2 OR MORE FELLOW RESPOND TO 2 OR MORE FELLOW

STUDENTS BY TUESDAYSTUDENTS BY TUESDAY TOTAL OF 3 SEPARATE DAYS FOR TOTAL OF 3 SEPARATE DAYS FOR

• DON’T FORGET TO CHECK SPELLING!DON’T FORGET TO CHECK SPELLING!

• STAY ON TOPIC – DO NOT STRAYSTAY ON TOPIC – DO NOT STRAY AT LEAST 100 WORDS FOR POSTAT LEAST 100 WORDS FOR POST AT LEAST 50 WORDS FOR RESPONSESAT LEAST 50 WORDS FOR RESPONSES

DISCUSSION BOARDDISCUSSION BOARD

• CHECK SYLLABUS FOR ALL DUE DATESCHECK SYLLABUS FOR ALL DUE DATES

• POST EARLYPOST EARLY POST 2 RESPONSES THREE DIFFERENT POST 2 RESPONSES THREE DIFFERENT

DAYSDAYS PROVIDES BETTER LEARNING EXPERIENCEPROVIDES BETTER LEARNING EXPERIENCE PROVIDES INTERACTION WITH ALL PROVIDES INTERACTION WITH ALL

STUDENTSSTUDENTS

• DO NOT WORK AHEADDO NOT WORK AHEAD STAY ON TOPIC WITH FELLOW STUDENTSSTAY ON TOPIC WITH FELLOW STUDENTS MAKE YOUR POST COUNTMAKE YOUR POST COUNT

DUE DATES/WORKING AHEADDUE DATES/WORKING AHEAD

• APA REFERENCINGAPA REFERENCINGWWW.APA.ORG ANYTHING THAT IS NOT YOUR OWN ANYTHING THAT IS NOT YOUR OWN

WRITINGWRITING KAPLAN LIBRARY GREAT SOURCEKAPLAN LIBRARY GREAT SOURCE

• PROJECTSPROJECTS SAMPLES IN DOC SHARINGSAMPLES IN DOC SHARING MUST BE SUBMITTED IN MICROSOFT WORDMUST BE SUBMITTED IN MICROSOFT WORD

• PLAGIARISMPLAGIARISM SEE SYLLABUSSEE SYLLABUS SEE KAPLAN UNIVERSITY CATALOGSEE KAPLAN UNIVERSITY CATALOG

APA/PROJECTS/PLAGIARISMAPA/PROJECTS/PLAGIARISM

PROJECTSPROJECTS

There are There are fourfour projects: projects:• Unit 3 – 2 draft resumesUnit 3 – 2 draft resumes

• Unit 4 – 2 cover lettersUnit 4 – 2 cover letters

• Unit 5 – 10 interview questions and interview Unit 5 – 10 interview questions and interview

follow-up letterfollow-up letter

• Unit 9 – Portfolio contentsUnit 9 – Portfolio contents

Please see the specific units in DocSharing for Please see the specific units in DocSharing for the rubrics. the rubrics.

EXERCISESEXERCISES

There are There are sixsix exercises: exercises:

• Unit 1 – 500 word essay on professionalismUnit 1 – 500 word essay on professionalism

• Unit 2 – 500 word essay on professional language Unit 2 – 500 word essay on professional language and grammarand grammar

• Unit 6 – 400-500 word essay on performance reviewsUnit 6 – 400-500 word essay on performance reviews

• Unit 7 – 300-400 word essay on communication and Unit 7 – 300-400 word essay on communication and coping mechanismscoping mechanisms

• Unit 8 – 500 word essay on career plansUnit 8 – 500 word essay on career plans

• Unit 9 – 400 -500 word essay on your practicum Unit 9 – 400 -500 word essay on your practicum concernsconcerns

Please see the specific units in DocSharing for the rubrics.

POWERPOINT PRESENTATIONSPOWERPOINT PRESENTATIONS

• PowerPoint presentations are located in the PowerPoint presentations are located in the “PPTs” tab in Doc Sharing. Please be sure “PPTs” tab in Doc Sharing. Please be sure to view these. to view these.

• e-Textbooks are located in the “eTextbooks” e-Textbooks are located in the “eTextbooks” tab in Doc Sharing. Please be sure to view tab in Doc Sharing. Please be sure to view these for their perspective Units. these for their perspective Units.

• SEE SYLLABUS FOR ATTENDANCE POLICYSEE SYLLABUS FOR ATTENDANCE POLICY

• SEE SYLLABUS FOR LATE WORK POLICYSEE SYLLABUS FOR LATE WORK POLICY

LATE WORK POLICYLATE WORK POLICY

• Identify the requirements, expectations, and Identify the requirements, expectations, and policies for HS275 Professionalism in Health policies for HS275 Professionalism in Health CareCare

• Begin to get to know your fellow students using Begin to get to know your fellow students using the discussion areas in Unit 1 the discussion areas in Unit 1

• Read about the course policies, communication Read about the course policies, communication guidelines, Kaplan library, and your final project. guidelines, Kaplan library, and your final project. (Click on the buttons on the resource bar and (Click on the buttons on the resource bar and see the next page for more details about the Unit see the next page for more details about the Unit 1 readings.)1 readings.)

• When you click on the Kaplan Library Tutorial When you click on the Kaplan Library Tutorial button you will be prompted to login with your button you will be prompted to login with your Library username and password before you can Library username and password before you can view the tutorial. view the tutorial.

UNIT 1 OUTCOMES

CHAPTER 4 OBJECTIVESCHAPTER 4 OBJECTIVES

• Define Define personal skillspersonal skills and explain how they affect your and explain how they affect your success as a health care worker.success as a health care worker.

• Define Define personal imagepersonal image and describe how your personal and describe how your personal image affects the patients you serve.image affects the patients you serve.

• List five appearance and grooming factors that result in a List five appearance and grooming factors that result in a professional image. professional image.

• Discuss stereotypes and how they impact first Discuss stereotypes and how they impact first impressions.impressions.

• List three examples of annoying and troublesome personal List three examples of annoying and troublesome personal habits.habits.

• Describe how grammar and vocabulary impact your Describe how grammar and vocabulary impact your professional image.professional image.

• Discuss the importance of maintaining professionalism Discuss the importance of maintaining professionalism after hours.after hours.

• NOTE: CHAPTER 6 BEGINS IN UNIT 3 AND WILL NOTE: CHAPTER 6 BEGINS IN UNIT 3 AND WILL BE COVERED IN UNIT 4 SEMINARBE COVERED IN UNIT 4 SEMINAR

CHAPTER 4 OBJECTIVESCHAPTER 4 OBJECTIVES

• Define Define personal management skillspersonal management skills and give three and give three examples.examples.

• Explain the importance of good time management skills Explain the importance of good time management skills and list five techniques to improve them. and list five techniques to improve them.

• Explain the importance of good personal financial Explain the importance of good personal financial management skills and list five techniques to improve management skills and list five techniques to improve them. them.

• Explain the importance of good stress management skills Explain the importance of good stress management skills and list five techniques to improve them. and list five techniques to improve them.

• Describe the importance of critical thinking and problem Describe the importance of critical thinking and problem solving skills and list the steps involved in problem solving skills and list the steps involved in problem solving. solving.

• Identify one challenge unique to your profession and Identify one challenge unique to your profession and describe how information in this text can help you tackle describe how information in this text can help you tackle that challenge. that challenge.

• Define Define adaptive skillsadaptive skills and explain why the ability to and explain why the ability to manage change is so important in health care today.manage change is so important in health care today.

GENERAL RESUME RULESGENERAL RESUME RULES

• Your contact information is correctYour contact information is correct

• No errors – none!No errors – none!

• No color and no designs, neat, cleanNo color and no designs, neat, clean

• One pageOne page

• Print on resume paperPrint on resume paper

• Avoid using “I”Avoid using “I”

• No mention of children, marital status, No mention of children, marital status, height, weight, religion, national origin, height, weight, religion, national origin, political party, etc. political party, etc.

• See “Resumes” tab in Doc Sharing for some See “Resumes” tab in Doc Sharing for some good Resume resources.good Resume resources.

RESUME TYPESRESUME TYPES

• ChronologicChronologic – lists jobs first in reverse – lists jobs first in reverse time order time order

• FunctionalFunctional – focuses on specific skill – focuses on specific skill sets (for those with employment gaps)sets (for those with employment gaps)

• CombinationCombination – skills and experience – skills and experience are placed first before job history are placed first before job history

• TargetedTargeted – highlights skills that are – highlights skills that are specific to the job you are applying forspecific to the job you are applying for

Doyle, A, (2010). Resume Types: Chronological, Functional, Combination, Doyle, A, (2010). Resume Types: Chronological, Functional, Combination, Targeted. Retrieved October 8, 2010, from Targeted. Retrieved October 8, 2010, from http://jobsearch.about.com/od/resumes/p/resumetypes.htmhttp://jobsearch.about.com/od/resumes/p/resumetypes.htm

AFTER SEMINARAFTER SEMINAR

• Review The Rubrics For GradingReview The Rubrics For Grading• Unit 1Unit 1

Introduce Yourself DiscussionIntroduce Yourself DiscussionDiscussion Question & ResponsesDiscussion Question & ResponsesExerciseExerciseQuizQuiz

CONTACT INFORMATIONCONTACT INFORMATION

• Contact me:Contact me:On AIM – Suz8257On AIM – Suz8257Kaplan Email - svellek@kaplan.eduKaplan Email - svellek@kaplan.eduWithin our course - Post questions under Within our course - Post questions under

the Course Questions section under the Course Questions section under Course HomeCourse Home

QUESTIONS?QUESTIONS?

DO SOMETHING FOR YOURSELFDO SOMETHING FOR YOURSELF