Upload
diep-nguyen
View
689
Download
1
Tags:
Embed Size (px)
DESCRIPTION
For modern Vietnam retail, Comarch support with ECOD EDI,Comarch Loyalty Managent
Citation preview
ECOD Operator
Marzena Kowalkowska General Manager, Asia&Pacific
Transform your challenges into opportunities innovative IT solutions for modern Vietnam
retail
ECOD Operator
Think global work local with ECOD and CEMM
EDI to improve your operations
Create information and emotional relation with your partners and consumers
ECOD Operator
Source: Gartner, Comarch Vietnam
Challenges and opportunities 1. More competitive market –
global investors interested in entering Vietnam
2. 10-50% of work time is spent by the competent employees on looking for documents
3. annual growth of information is approx. 75%
4. approx. 80% of information in the company is presented in non-structured format
Collect, use and process of information
Improve organization inside company, establish good relations with your partners, fast respond to market challenges
Focus on customer - the right offer to the right consumer in the right time
ECOD Operator
EDI means ECOD Electronic Center of Documents
ECOD Operator
• Would you like to make better use of the information in your commercial documents?
• Are you fed up with the disorganization of your company’s paperwork?
• Are you wasting time and money?
• How can you succeed against the competition? What steps can you take to start winning?
Traditional Document Interchange
ECOD Operator
How is it possible?011101101101110111010001101011100101111
ECOD Electronic Data Interchange
ECOD Operator
What do you need for electronic data interchange?• Internet
• GLN (you can get one through GS1)The translation process happens while the data is being transferred
Thanks to so called mapping, the document in the sender’s format will be transformed into the format of the receiver
Complete security and integrity of business data
How EDI is used in practise?
ECOD Operator
• Automation• Reduction of errors and increased quality of
data• Cost reduction• Savings generated through electronic archiving• Improved cooperation with business partners • Optimization of the logistic chain• Development of business activities and
succeeding against the competition
Benefits of EDI
ECOD Operator
“An ounce of loyalty is worth a pound of cleverness”
Elbert Hubbard
ECOD Operator
The right The right OFFER in the right in the right TIME to to the right the right CONSUMER
Deep understanding of consumer needs
Build life-time value
Drive engagement
Foster customer satisfaction
Creating long-term relation with customers
Defining benefits for customers
Interaction using IT solutions
Different customer different needs
ECOD Operator
LISTEN TO YOUR CUSTOMERS!
What do customer expect from retailers?
offering better promotions
offering better prices
making products improvements
(based on IBM study)
Customer your advocate
ECOD Operator
CASE STUDIESThe real benefits
ECOD Operator
EDI CASE STUDY Vietnam, e-orderingBenefits for retailer: • 32% time reduction of entering orders manually Benefits for producer: • 90% time reduction thanks to electronic processing • Reduction of time by 85% - entering orders to the system
EDI CASE STUDY Europe, e-invoicing COMPANY: large multinational, high-tech company with 6 European
branches; 1.3 MLN invoices processed electronically per annum BENEFITS: • increase the speed of supplier payments by about 25% ~ 9 day
reduction in payment time• significant improvement of supplier relationships• significant cost savings through process improvements, including
40% reduction in Accounts Payable Dept.
E-ordering and e-invoicing benefits
ECOD Operator
EDI and Loyalty – perfect couple
More than 10 types of documentsConstantly Monitoring Archiving of all e-documents
Current information about :Products inventory and Resale Quicker reactionOptimization of the inventoryAcceleration of deliveries
CUSTOMER LOYALTY MANAGEMENT
EDIMODERN TRADE AND INTERNAL EXCHANGE
DISTRIBUTORS
Build Loyalty
BUSINESS PORTAL – new quality of servicePromotion definition, Customer segmentation, Exchanging points for rewards, communication: portal, e-mail, sms.
Status of order, Payment schedule, Promotion offers- based on purchasing,Reporting, communication platform
SALES REPRESENTATIVES
Responsible for retail stores
ECOD Operator
• React fast for changing market demands
• use information about and with customer and partners
• Get rid off problems with paper documents and concentrate on core business
Work smart with Comarch and achieve your goals
To fulfill customer and partners expectations a company must:
ECOD Operator
Comarch VietnamComarch Vietnam [email protected]
Thank you for attention!Thank you for attention!