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Key findings/conclusions from the 2009-2010 Ipsos MORI E-readiness survey
-
Colin PatonSenior E-learning Project Manager
What is SCIE?
Independent national charity Identify and spread knowledge about good practice
in social care – adults, children, families in the UK Support delivery of transformed personalised
services - practitioners, managers & sector leadership
Ensure experience and expertise of people using services reflected in our work
Increasingly how health and social care work together to enable best outcomes
SCIE’s publications
SCIE’s electronic publications
eLearning resourcesVideo resourcesDigital guides and reports
Gateways and hubs
SCIE’s available e-learning resources
2. An Introduction to the Mental Health of Older People (10 modules)
3. Poverty, Parenting and Social exclusion (9 modules)
1. Law and Social Work(10 modules)Updated 2009
SCIE’s available e-learning resources
6. Communication Skills (10)
4. Children of Prisoners (3 modules)
5. An Introduction to Residential Child Care (3)
7. Interprofessional and inter-agency collaboration (7)
8. The Open Dementia Programme (7)
9. Managing risk, minimizing restraint (3)
SCIE’s available e-learning resources
12. Personalisation (3)10. FACS (1) 11. Managing knowledge to improve social care (9)
In development
Sexual health, reproductive health and abuse (8) – April 2011Mental Capacity Act (10) – May 2011Parental mental health (9) – May 2011Substance misuse (3) – July 2011
SCIE’s two e-readiness surveys
2006 2009-10
Complete Literature Review
Survey of social care employers
Survey of social care employees
Literature Review update
Survey of 545 social care employers
Survey of 248 social care employees (from the 545 employers above)
The conclusions from the 2006 survey
The conclusions from the literature review and the staff survey confirm that the workforce is largely ready
The review and the employer survey, however, would suggest that care providers are not yet ready, either culturally or technologically
Employers need to be able to find clear information on:
available funding sources, both for capital investment in hardware and for the purchasing of training and learning programmes
where to find e-learning and e-training resources
Employees favour home-based, ‘own time’ e-learning
This is the way into the sector
The 2009-10 e-readiness survey: profile of participants and methodology
Source: Ipsos MORI
21% 59%
2%
14%
3%
The Employer Survey
Local council(Base: 112)
Private care provider(Base: 322)
Public sector (non-local authority)(Base: 17)
Charitable/ voluntary sector(Base: 77)
Other(Base: 12)
• 545 Respondents• Online and paper questionnaire methodology• Supplemented with telephone interviews
The 2009-10 e-readiness survey: profile of participants and methodology
Source: Ipsos MORI
21% 59%
2%
14%
3%
The Employer Survey
Local council(Base: 112)
Private care provider(Base: 322)
Public sector (non-local authority)(Base: 17)
Charitable/ voluntary sector(Base: 77)
Other(Base: 12)
• 545 Respondents• Online and paper questionnaire methodology• Supplemented with telephone interviews
The 2009-10 e-readiness survey: profile of participants and methodology
•Run the organisation (19%)
•Managers (70%)
•Work in one fixed location (75%)
•Work in a number of locations - in the field or in domestic settings (23%)
The 2009-10 e-readiness survey: profile of participants and methodology
Source: Ipsos MORI
25%
60%
1%
10%
The Employee Survey
Local council(Base: 62)
Private care provider(Base: 150)
Charitable/ voluntary sector(Base: 26)
Other(Base: 3)
• 248 respondents• Online and paper questionnaire methodology• Supplemented with telephone interviews
The 2009-10 e-readiness survey: profile of participants and methodology
•Frontline workers in their organisation (26%)
•Managers (15%)
•Personal assistants (12%)
•Support/maintain the organisation (10%)
•Work in one fixed location (73%)
•Work in a number of locations - in the field or in domestic settings (25%)
Access to IT- employers
Source: Ipsos MORI
40%
77%
31%25%
Access to ICT resources
Q What proportion of your staff would you say have access to a computer at work (either desktop or laptop)?
40%
14%
39%
75% or more have access
1% - 24% have access
26% - 74% have access
Council
PrivateTotal
Charity/voluntary
75% or more have access
Base: All respondents (545)
Access to IT- employees
Source: Ipsos MORI
61%
52%
46%
39%
33%
26%
25%
16%
13%
4%
66%
72%
42%
48%
29%
23%
30%
12%
13%
4%
Personal access to a variety of ICT resources
Computer at home
Personal mobile phone
Computer at work
Internet at work
Personal mobile with Internet
Internet elsewhere
Broadband Internet at home
Internet at home via ‘dial up’
Mobile provided by my employer
Q Which, if any, of the following do you personally have access to/use?
Base: All respondents (248)
Mobile provided by my employer toaccess the Internet
Have access to
Use
IT skills - employees
Source: Ipsos MORI
ICT skills
34%
43%
44%
61%
21%
31%
32%
25%
15%
13%
9%
6%
11%
6%
8%
0% 20% 40% 60% 80% 100%
Q To what extent do you agree or disagree with the following statements?
I feel I have the skills I need to use basic mobile
phone applications
I feel I have the skills I need to use the Internet
I feel I have the skills I need to use a computer
I feel I have the skills I need to use advanced
mobile phone applications
1% 1%
5% 2%
2%
Base: All respondents (248)
Strongly agree Tend to disagreeTend to agree Neither Strongly disagree
Source: Ipsos MORI
60%
39%
16%
53%47%
52%48%
82%
Yes No
Council PrivateTotal
The use of e-learning
Q Do you provide any training using e-learning?
Charity/voluntary
Local authorities provide more opportunities for training via e-
learning facilities
Base: All respondents (545)
Usage of e-learning as a training method - employers
Usage of e-learning as a training method - employees
Source: Ipsos MORI
54%
54%
48%
35%
32%
31%
31%
19%
19%
15%
8%
37%
36%
37%
21%
18%
36%
20%
11%
11%
12%
8%
Type of training received
External training course which lasted more than a day
‘On the job’ training
Training on my own using the Internet
External training course which lasted less than a day
Internal training with a colleague
Training on my own using books and magazines
Training on my own using a manual
Q What types of training have you received from your employer that refreshed your current skills/gave you new skills?
Training on my own using CD-ROM based materials
Base: All who have received training (235)
Training on my own using an in-house intranet
Training on my own using a Virtual Learning Environment
Training on my own using televised materials
Refreshed my current skills
Gave me new skills
Source: Ipsos MORI
Training via e-learning
Q Approximately how much of your training is currently delivered using e-learning?
1%
6%3%
14%
74%
All Most Less than half None
1%
12%4%
44%
37%
Q And what proportion would you like to see delivered using e-learning?
About half
Base: All providing training use e-learning (325)
Attitudes towards e-learning - employers
Source: Ipsos MORI
15%
3%
2%
66%
14%
Effectiveness of delivering e-learning
Q In general, how effective, if at all, do you feel e-learning is in delivering training?
14%
3%
2%
57%
21%
Not at all effectiveVery effective Fairly effective Not very effective Don’t know
Q In general, how effective, if at all, do you feel e-learning is in delivering training to your staff?
2006
39% ‘fairly effective’
2006
46% ‘fairly effective’
Base: All providing training use e-learning (325)
Attitudes towards e-learning - employers
Source: Ipsos MORI
94%
79%
79%
62%
58%
53%
48%
27%
10%
And for those who feel it is effective…
It is flexible time-wise
It is cost-effective
It is more time-effective
We have adequate resources
Employees have the knowledge
Employees will be more excited
Good quality e-learning available
My org. invests in the ICT
Other
Q Why do you say you feel e-learning is an effective way to deliver training to your staff?
Base: All who feel e-learning is an effective way to deliver training (233)
Attitudes towards e-learning - employers
Source: Ipsos MORI
62%
56%
55%
44%
44%
27%
23%
So why is e-learning less effective for some?
Employees do not have knowledge and confidence in ICT
Q And why do you think that e-learning is not a very effective way to deliver training to your staff?
Employees will be intimidated by e-learning
Employees may not be interested in e-learning
My organisation does not have the necessary budget to invest in the ICT needed
We do not have the adequate resources (e.g. access to computers)
It is too time intensive for my employees
My employees need a lot of support that I can’t provide
Base: All who feel e-learning is not an effective way to deliver training (77)
Attitudes towards e-learning - employers
Attitudes towards e-learning - employees
Source: Ipsos MORI
36%
9%
37%
17%
Interest in computer or Internet-based training
37%
8%
40%
14%
Q How likely is it that you would take part in training via a computer or the Internet?
Base: All respondents (248)
Q How interested would you be in receiving training via a computer or the Internet?
Very interested
Not at all interested
Fairly interested
Not very interested Very
likely
Not at all likely
Fairly likely
Not very likely
Attitudes towards e-learning - employees
Source: Ipsos MORI
62%
6%
33%
Attitude towards Internet-based training at home
Q If you have a computer at home, would you be willing to undertake Internet-based training at home?
Q Why would you not to be willing to undertake Internet-based training at home?
Base: All those with a computer at home (243) and all those who are not willing to undertake Internet-based training at home (75)
Yes
No
11%
44%
45%
15%
I don’t feel I should do work-related
training at home
Access to my computer is limited
I should be paid for any training I
undertake
OtherNo computer at home
Source: Ipsos MORI
81%
81%
72%
71%
70%
63%
8%
Characteristics essential for e-learning training
They are practical and relevant
They contain the most up-to-date information
They are media-rich
They are concise and allow for quick learning
They engage and enthuse learners
They offer the organisation tools to monitor employees’ progress and scores
Other
Q Which, if any, of the following characteristics do you consider essential in e-learning training sessions?
Base: All respondents (545)
What are the characteristics of good e-learning resources? - employers
Source: Ipsos MORI
27%1%
6%
48%
18%
Confidence in helping others use e-learning tools
Q How confident are you in your own ability to help others in your organisation use e-learning tools?
2006
19% ‘very confident’
Very confident Fairly confident Not at all confident Don’t knowNot very confident
Base: All respondents (545)
E-learning support - employers
Source: Ipsos MORI
Employer attitudes to learning and training
24%
25%
50%
51%
22%
19%
35%
36%
32%
32%
11%
8%
11%
12%
4%
Q To what extent do you agree or disagree with the following statements?
My employer gives me enough support and encourages me to
undertake training3% 1%
Base: All respondents (248)
My employer gives me enough support and
encourages me to undertake training using
information technology
My employer gives me enough support and
encourages me to learn
My employer gives me enough support and encourages me to
learn using information technology
4%
2%
Strongly agree Tend to disagreeTend to agree Neither Strongly disagree
E-learning support - employees
Source: Ipsos MORI
71%
50%
49%
40%
23%
5%
7%
64%
25%
23%
20%
1%
5%
22%
Funding streams – potential funding and accessing in last 6 months
Internal budget for training generally
Local Authority grant
Other
Internal budget ringfenced specifically for e-learning
Other government grant
National Lottery grant
None of these
Q Which of the following funding streams, if any, could be used to fund the provision of e-learning materials for your employees?
Q And which of these, if any, have you access in the last six months?
Could be used for funding
Have accessed in last 6 months
Base: All respondents (545)
How would you/do you fund e-learning? - employers
Source: Ipsos MORI
67%
65%
63%
61%
55%
7%
Help to improve electronic resource to deliver training
Better knowledge/ signposting of where to access e-assisted training software
More hardware (e.g. PCs/laptops/ projectors)
More guidance and support in how to use electronic resources in training
More confidence in using ICT generally
Better quality training software (e.g. CD-ROMs, online sites or programs)
Other
Q Which of the following, if any, would enable you or your organisation to make better use electronic resources to deliver training?
Base: All respondents (545)
s
What do you need to make e-learning work? - employers
Some initial conclusions.......
Attitudes towards e-learning as a training method:
largely positive (significant increase since 2006)
willingness to make e-learning a significant element of training
increased employer/employee confidence
What’s behind positive attitudes towards e-learning?:
flexibility, cost, time
availability of good e-learning resources
but resources should be practical, up to date, brief, engaging, tracked
Some initial conclusions.......
Existing barriers impeding growth of e-learning within the sector:
lack of IT access
greater availability of and access to effective e-learning resources
adequate support for staff and care providers
employee lack of IT skills/confidence
some employees/employers still not convinced about e-learning
Full report can be found at:
http://www.scie.org.uk/workforce/getconnected/Research.asp
Or e-mail me at: