Cognizant Technology Solutions Service Accounts/Common … · Controlled Copy Service Account/Common M ailbox Management Identity self-service: Service Account/Common Mailbox Management

Controlled Copy Service Account/Common M ailbox Management

Cognizant Technology Solutions

Service Accounts/Common Mailbox Management

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Contents

Identity self-service: Service Account/Common Mailbox Management ................................................... 3

How to access the activities ....................................................................................................................... 3

Features ..................................................................................................................................................... 4

Other Accounts Creation ........................................................................................................................... 4

My Accounts .............................................................................................................................................. 7

Account Properties .................................................................................................................................... 8

Project Remapping .................................................................................................................................... 9

Account Recertification ........................................................................................................................... 11

Password Change ..................................................................................................................................... 13

Requestor Change ................................................................................................................................... 14

Account Deletion ..................................................................................................................................... 17

Common Mailbox Access Management .................................................................................................. 18


Identity self-service: Service Account/Common Mailbox Management

How to access the activities Two features (Create other accounts and manage my accounts) are provided in other accounts tab for Other

Accounts creation and management.


Features This module deals with creation and management of other accounts (common mailbox and service accounts) by

Cognizant Associates with role Senior Associate and above.

Following are the functionalities that are provided with other accounts management

• Other Accounts creation

• My Accounts – To list the accounts a user owns

• View Properties of accounts

• Remap accounts to another project

• Recertify accounts

• Password Change for accounts

• Requestor change for accounts

• Deletion of accounts

• Common Mailbox Access Management

Other Accounts Creation

Service Account Creation

• Service Account creation can be initiated by Cognizant Associates who are having role of Senior Associate or

above.

• For the creation of an account, if the associate is the project manager of the project to which the account is to

be tagged then there will be an auto approval otherwise an approval request will be send to the Project Manager

Primary Approval) and Messaging Team(Secondary Approval) .The account will be created only after the

manager and the messaging team approves it.

Common Mailbox Creation • Common Mailbox creation can be initiated by Cognizant Associates who are having role of Senior Associate

or above.

• For the creation of an account, if the associate is the project manager of the project to which an account is to

be tagged then there will be an auto approval otherwise an approval request will be send to the Project Manager

and account will be created only after the manager approves it.

Step 1: Select the account type.


Step 2: Enter the details and click Submit button

Service Account

Common mailbox


Step 3: After successful submission, a confirmation message with the default password will be shown.

Step 4: For Common Mailbox after Manager approval the account will be created and for Service Account after Project Manager and Messaging Team Approval the account will be created.


My Accounts • This feature shows the list of Service Accounts and Common Mailboxes for which the user is the Project

Manager.

• By default the Common Mailbox details will be listed out and the user can choose the account type from the drop

down list.


Account Properties

This feature is to view the details of the selected account.

Step 1: Select the account type and an account to remap. Then Click on “Properties” button


Project Remapping

• This feature is to remap the account to a different project.

• Select an account type and an account to remap.

• Click on “Remap to Project” button to proceed

• Then you can select the new project to which the account is to be remapped .Only projects for which the user

is the project manager will be listed for remapping.

• Click submit and then you will get a confirmation on project remap

Step 1: Select the account type and an account to remap. Then Click on “Remap to Project” button


Step 2: Select the project and click Submit.


Step 3: After successful completion of remap, a success message page will be displayed.

Account Recertification

• This feature is to recertify accounts that are going to expire within 1 month.

Eg: If the account expiration date is 07/21/2013, then the user can recertify the account starting from

06/21/2013.

• If the user already replied for the approval mail for recertification or approved through Identity self service then

he will be getting a message as “Your request for recertifying the account 'Account Name' has been already

initiated”.

• For Common Mailbox after recertification the account expiry date will get extended to 1 year or to project end

date whichever is earlier.

• For Service Accounts after recertification it will be go for approval to Messaging Team. After approval from

Messaging Team the account will get extended to 1 year or to project end date whichever is earlier.

• Select an account type and an account to remap.

• Click on “Recertify” button to proceed.


Step 1: Select the account type and an account to remap. Then Click on “Recertify” button.

Step 2: On successful recertification, confirmation page will be shown.


Password Change

• This feature is to change the password of accounts

• User has to provide the current password along with the new password.

• The new password must follow the password rules shown below:

o Atleast 8 characters

o Atleast 1 number (1, 2, 3, 4...)

o Atleast 1 special character (@, #, %...)

o Atleast 1 alphabet (a, B...)

o Must not contain account user id/Name

o Must not use last 12 passwords

Step 1: Select the account type and an account to remap. Then Click on “Change Password” button.


Step 2: Enter the fields and Click on Submit.

Step 3: The confirmation page will be shown.

Requestor Change

• This feature is to change the requestor of an account.

• The requestor should be a Cognizant user with role Senior Associate and above. Search for

a new user and assign to new user


Step 1: From My Accounts page select an account type and an account .Click on “Change Requestor” button

Step 2: Search for a particular user using Associate ID or Associate name.


Step 3: Select a user from the search results and Click on “Select as Requestor”

Step 4: The confirmation page will be shown


Account Deletion

• Account deletion can be initiated by Cognizant Associates who are the Project Manager of the selected

account.

• User can select from the list and delete the required account.

• A confirmation message will be shown before deletion

Step 1: From My Accounts page select an account type and an account .Click on “Delete Account” button


Step 2: The confirmation page will be shown after deletion

Common Mailbox Access Management Common mailbox access management deals with granting and revoking access of a user to a common mailbox.

Available accesses that can be granted to a common mailbox are as follows:

• Full Access: Access to read/write messages in a common mailbox.

• SendAs Access: Access to configure and send mails from common mailbox.

Two views are available for access management:


• Manager View: On clicking My Accounts option in Identity, manager can view the common mailboxes and

service accounts for which he/she is the project manager. On selecting a common mailbox and clicking on

access management the users with access to that common mailbox will be listed out. The manager can

add/remove access for the users in the list.

• User View: An option New Access Request is available in Identity for Cognizant employees to view the list

of common mailboxes associated with his/her project. The user can request an access to a common mailbox

by selecting any. After manager approval the user will be granted the access.

Manager View

Step 1: From My Accounts page select a common mailbox and click on “Access Management” button.


Step 2: Select Common mailbox Users option to add/remove access for the existing users to the common mailbox.

Step 4: On selecting a user delete icon will be displayed beside the current accesses. Also a drop down will appear in

Provide Access column.


Manager can add a new access for the user by selecting an access type from the drop down list and can remove

granted access by clicking on the delete icon.

Click on submit button to submit the changes

Step 5: Manager can provide access to new members by selecting the option Provide Access to New Members.

Any Cognizant employee can be granted access by searching for the employee using 6 digit employee ID or

employee name and selecting the access. After granting access click on submit button. A success message will be

displayed after submission


User View

Step 1: Login to Identity and click on New Access Request.

Step 2: The common mailboxes tagged to the project of the logged in user will be listed out. The user can select any

common mailbox from the list and request for access to the common mailbox.

On selecting common mailbox the existing access will be displayed in the Current Access column.


The user can search for a specific common mailbox using the link Search for a specific Common Mailbox and

request for access.

Step 3: After successful submission of request a success message page will be displayed.


Step 4: An approval mail will be sent to the manager and once the manager approves the request the user will be

granted the access.

After approval the user will be granted the access.


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Cognizant Technology Solutions Service Accounts/Common … · Controlled Copy Service Account/Common M ailbox Management Identity self-service: Service Account/Common Mailbox Management