Code : STM#130 Samsung Electronics Co., Ltd. Introduction to Applications

Code : STM#130Code : STM#130

Samsung Electronics Co., Ltd.

Introduction to ApplicationsIntroduction to Applications

© Samsung Electronics Co., Ltd. 2

ContentsContents

OfficeServ LinkOfficeServ Link

OfficeServ CallOfficeServ Call

OfficeServ OperatorOfficeServ Operator

OfficeServ EasySetOfficeServ EasySet

OfficeServ SoftphoneOfficeServ Softphone

OfficeServ DataViewOfficeServ DataView

Application GeneralsApplication Generals


Application GeneralsApplication Generals


Product FamilyProduct Family

Product Feature Driver OS

LinkCTI Message Distributor

License AuthenticationWindows 2000/XP/2003

Call/Call PlusDesktop Call Control /

Caller Information ProviderSCTSP32 Windows 2000/XP/2003

Operator PC based Attendant Console SCTSP32Windows 2000/XP Professional/2003

Open TSPTAPI 2.x based Telephony Service Provider

Windows 98/NT/2000/XP/2003

Easyset Web-based Phone ManagerWindows 2000/XP Professional/2003

DataView Traffic Monitoring & StatisticsWindows 2000/XP Professional/2003

News Web-based News ServerWindows 2000/XP Professional/2003

SoftPhoneSoftware-based IP phone operable in PC/PDA

Windows 2000/XP Professional/2003

PocketPC2002/2003


Product FamilyProduct Family

Product Feature Driver OS

Call 2006Call with Video, Chat, File Sharing and Whiteboard

Windows2000/XP/2003

Messenger Multi-Media MessengerServer: Windows 2000

Client: Windows 98/2000/XP

ACD Contact Center MiddlewareServer: Windows 2000 Server/2003

Client: WindowsXP

IP UMSUnified Messaging of Voice Mail and Email

Server: Sol Linux


Software StructureSoftware Structure

OfficeServ Link

TCP / IP

CTI Event / Message(SIO, TCP/IP)

OfficeServ System

Samsung

TAPI Applications

TSPI

Telephony Service

SCTSP32.TSP(b)

TAPI

TCP / IP

Third Party

TAPI Applications

TSPI

Telephony Service

SCTSP32.TSP(o)

TAPI

OfficeServEasySet

OfficeServNews

TCP / IP

TCP / IPTCP / IP

(License)

OfficeServSoftphone

UDP

OfficeServDataView

TCP / IP





FeaturesVarious Connection to OfficeServ: SIM, Direct Serial, TCP/IP.

Various Option SettingMessage-processed state viewSMDR/UCD message-related functionsOfficeServ call and call plusOfficeServ operator processing.

License ManagementOfficeServ Call and Call plusOfficeServ OperatorEasySetNews


OfficeServ Link SettingOfficeServ Link Setting

Executing OfficeServ LinkSelect [Start] → [Program] → [OfficeServ Link]

MCP IP Address

Listening port: default is 6000If you check port status as followsC:\ netstat –a –e –n –p tcp


Using LinkUsing Link

Connecting OfficeServ System

ErrorMessage.icoGeneralMessage.ico

User is currently connected


License RegistrationLicense Registration

Running & Installing the License

Enter license at the [Add License]


OfficeServ CallOfficeServ Call


Features of OfficeServ CallFeatures of OfficeServ Call

OverviewCall manager: Contact management, scheduling, call logging.

FeaturesStation Setup Service

Set, Reset, and Monitor the station parameters - Station Lock, Station Programmed Message, DND, Call Forward, Message List, Callback Status

Call Logging ServiceMaintain the history records of all incoming and outgoing callsAllow redial, print, and keyword search

Scheduler ServiceSchedule a phone call or activation of some of the station setup options.

Free DialDial telephone number on other documents such as web pages with

drag and hot key.


Features of OfficeServ CallFeatures of OfficeServ Call

Call Control ServiceMost of the call control features of the OfficeServ system including some voice m

essaging features

Directory Service & Call Notification ServiceMaintain phonebooks to keep track of user contactsShow call notification windows on incoming callsPop up OfficeServ Call contacts & Outlook contacts on incoming/outgoing callsPop up web pages with CLID or DIDSupport DDE with commercial PIM’sProvide drag & drop call control

BLF (Busy Lamp Field) ServiceMonitor the call status and station setup information of stations and trunksProvide drag & drop call transfer functionalityAllow double-click dial and pickupDownload station configurations such as DT/DS buttons & Station Speed Dials

Caller Information Display Service (Call Plus)Display calling party information on the LCD of the Keyset


Menu, Views, and Status barMenu, Views, and Status bar

Select a Subscriber Line


Station Setup ServiceStation Setup Service

Station ParametersItem Purpose

Station Lock/Unlock Locks/Unlocks the station from making or receiving any call

Station Prog. Msg. You can leave a Station Programmed Message for your station.

Do Not Disturb Sets/Resets your station to Do Not Disturb mode

Call Forward Forwards calls from your station to another station (or voicemail)

Follow Me Redirects calls from another station to your station

Message ListDisplays the list of messages left by other stations on your station and the number of messages left in your voice mail box.

Call Back Status Displays the station number or trunk number which you have set for a call back.

Auto Answer To auto answer after the time set in the Time Out option

Auto Trunk Call Back To set trunk call back automatically when trunk is busy

Open EasySet Opens the EasySet Login Page in the web browser


Drag & Drop Call ControlDrag & Drop Call Control

Make/Answer/Release/Transfer/Conference calls


BLF (Busy Lamp Field)BLF (Busy Lamp Field)

BLF View

Group Name Description

*Total Station Total stations of the switch

*Total Trunk Total trunks of the switch

* DTDSOfficeServ DT/DS buttons of the station of which telephony line is open by OfficeServ Call

* SpeedAll the speed dials registered(station speed dials registered with the OfficeServ Call users call buttons+user defined speed dials)


Redial from Call logRedial from Call log


OfficeServ OprtatorOfficeServ Oprtator


Features of OfficeServ OperatorFeatures of OfficeServ Operator

Call ViewsProvides separated views for incoming calls, active calls, and held calls

Supports basic and extended call control functionalities needed for the operator

Shows caller information of the active call from its own database or CLIP translation table

Shows the caller name and DID information of the calls in call views

Allows to put notes on calls

BLF ViewMonitors the call status and station setup information of stations and trunks

Allows system groups and user defined groups

Progressive Search



Utilize System ConfigurationsDownloads the system configurations – DT/DS buttons, station groups, DID table, CLIP translation table, speed dials

Advanced User InterfaceAllows dual interface for call control, mouse and keyboard

Indicates suitable actions

Drag & DropProvides drag & drop functionality across the views to answer, hold, retrieve, transfer, and park calls

Allows drag & drop BLF copy between BLF groups



Special Call FeaturesTarget Hold: If the target device of call transfer is busy, hold the call with target number. Then the held call will be transferred to the target automatically, when the target device becomes idle.

Call Blocking: Redirect the calls registered to block to the specified number automatically. Automatic drop feature is also provided.

VIP/Emergency Calls: Highlights the calls with the CID registered in the VIP/Emergency list.

Call Log & ReportsMaintains a record of all incoming and outgoing calls

Provides summary reports


Main WindowMain Window

Main Window

Information Window

Active Calls windowIncoming

Callswindow

DID window

BLF window

Held Calls window

Status Line

Call Button window


OfficeServ EasySetOfficeServ EasySet


Features of OfficeServ EasySet Features of OfficeServ EasySet

Personal MMCProvides web-based GUI to set personal MMC

SMS (Short Message Service)Sends Message to other stations. This message is visible on the LCD of the target station’s keyset.

Call AccountsShows latest accounts of the calls

WallboardShows the Executive States of all the BOSS stations

SchedulingAllows to add, delete, and modify schedules.

Reminds the schedule by ringing alarm at the scheduled time


Environment Settings Environment Settings

Environment Settings IP Address of OfficeServ LINK


Using OfficeServ EasySetUsing OfficeServ EasySet

Logging http://localhost/EasySet OR http://<Server IP address>/EasySet

Station Number

Password: Default is “1234”



Logging



1) GUI based MMCStation lockPasswordCall forwardingStation nameSpeed dialDate displayPGM message and etc.


OfficeServ SoftphoneOfficeServ Softphone


Features of OfficeServ SoftphoneFeatures of OfficeServ Softphone

Accommodated various functions of Samsung IP Phones

Collaboration IntegrationProvides Data related functions and user-friendly functions

Operable in a Voice/Data integrated enterprise network or in a traditional phone network (PSTN,PBX)

Supports intercom/external calls through VPN Calls from outside Firewall are supported

Supports G.711 standard and G.729A Voice Codec

Supports RTP/RTCP. Guarantees voice data and QoS.

Supports USB Handset and USB Sound Card Interface (TMP-100 / TMP-200)


Major Functions of OfficeServ SoftphoneMajor Functions of OfficeServ Softphone

Making/Receiving CallsMaking/Receiving External Calls, Making/Receiving Internal Calls

Functions Used While ConnectedCall Hold/Release, Call Transfer, Multilateral Audio Conference

Convenient FeaturesCall Forward/Message function, Absent Message function, Boss/Secretary

Other Major FunctionsPhone Book

Save/View Call History

Caller ID Display

Multi Language Support (English, Korean)

Making Calls through Drag & Drop

Data functions such as compatibility with Outlook DB


Initial WindowInitial Window

Speaker Volume Bar

Main window

Status display LEDs

Direction Button

Function Icon

Show NumPad button

Send/Cancel/End button

Redial/Mute Button

Microphone Volume Bar

Dial Button

Conference/Screen/Transfer/Hold/Speaker Button


Login and SettingLogin and Setting

Configuration

Server IP Address : MCPLogin ID : Station IDPassword : default is “1234”


Speaker and Microphone Setting Speaker and Microphone Setting

Speaker SettingClick [Start] [Settings(S)] [Control Panel(C)] [Sounds and Audio Devices] from the Windows desktop


SkinsSkins

[Default] [IP Phone]

[Phone] [Simple]


OfficeServ DataViewOfficeServ DataView


Introduction to OfficeServ DataViewIntroduction to OfficeServ DataView

IntroductionOfficeServ DataView provides statistical reports, real time monitoring and periodic reports on the call traffic of OfficeServ system.

It provides web based user interface.


Network ConfigurationNetwork Configuration

Intranet

OfficeServ Link OfficeServ DataView

Configuration

Architecture

OfficeServ Link

OfficeServ System

IIS

Reporter

WebClient

WebClient

WebClient

Database

Data Collector

Data Manager

ConfigCOM

MonitorCOM


CharacteristicsCharacteristics

CharacteristicsGenerates statistical reports which reflect the characteristics of the OfficeServ system the most.

No need to install any client application, but use Internet Explorer. No need to get trained to browse information.

Wallboard shows the status of major system resources at a glance.

Multiple monitoring windows.

Exports data into Excel sheets

DB backup feature. Reports from backup DB.

Automatic generation of periodic reports


Main WindowMain Window

Main Window

Default ID is “admin”, Password is “samsung”


Window Layout of StatisticsWindow Layout of Statistics

Execution OptionsPage Title

Detailed ResultsSummary

Additional Menus


Items of StatisticsItems of Statistics


Window Layout of MonitoringWindow Layout of Monitoring

Additional MenusPage Title

Execution Options

Page TitleSumPage Title Detailed Result


Scheduled ReportScheduled Report

Layout

Report to Email/FTP/UNC

Samsung Electronics Co., Ltd.

Documents

Code : STM#130 Samsung Electronics Co., Ltd. Introduction to Applications