Code of Ethics & Competency Contractor Standards Guideu.b5z.net/i/u/10199297/f/spcsglowres.pdf · Code of Ethics & Competency Contractor Standards Guide ... • A licensed Master

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Code of Ethics & Competency Contractor Standards Guide

How to Find the Right Air Conditioning & Heating Company...The First Time.

Code of Ethics

& Competency

Licensed in DE: 1409 • PA: 46659 • MD: 67493

8 6 6 - P E R K O S K I

Trust The Family That Has Served Over 43,000 DE, PA, & MD Families & Businesses Since1969.

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1818 Marsh Rd. Wilmington, DE19810 (302) 529-1220

10141 Third Point Rd. Chestertown, MD 21620 (410) 810-7510

In PA Call: 610-444-2280 Toll-Free: 866-PERKOSKI / 866-737-5675

Licensed in DE: 1409 • PA: 46659 • MD: 67493

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“I always knew that our industry had a major problem, but it wasn’t until I saw the

U.S. Department of Energy report that I realized just how widespread it was.”

Stan Perkoski, President

Dear Homeowner, So you’re thinking about improving or replacing your home comfort system. Congratulations! When done properly, a new

installation can make your home more comfortable, cleaner and healthier. And it can significantly lower your future energy bills. But over the years, we’ve helped far too many area home owners who were not getting the comfort or economy they should because of improper installations. I had always known that our industry had a major problem, but it wasn’t until I saw the U.S. Department of Energy report that I realized just how widespread it was.

Selecting the right system requires a careful analysis of your home and the application of precise formulas. Just replacing your unit with one of similar size as some do can be a formula for disaster. According to the DOE, chances are better than 50% that your old system was not sized right in the first place. This is particularly true with new construction where builders routinely install the same system in every home regardless of its exposure. And even if your system was correctly sized when installed, you’ve likely made changes over the years — to your appliances, to your insulation, to your doors and windows, and even to your family’s lifestyle. All these impact the selection of the right sized system for your situation.

At Stan Perkoski’s Plumbing & Heating, Inc., we’ve always done the job right. We invest the time to ask, to measure and to work out all the formulas recommended by our industry. And even with an average 7.5 years experience, our thirteen field technicians are continually refreshing their training. (We average 210 hours per year.)

But over the years, we’ve found that some customers will choose other contractors — usually because they have been quoted a cheaper price. Now don’t get us wrong. We’re all for good, honest competition. But it pains us to see good folks risk their hard earned money with some who cut corners.

Industry Standards Just Weren’t Tough Enough.

Improper sizing is widespread. Oversized systems will cycle on and off more frequently. Undersized systems run on and on without ever quite reaching a suitable comfort level. Among the resulting problems home owners may experience are:

• Inefficient (more costly) operation, • Increased wear-and-tear on parts which results in

more frequent breakdowns & premature parts failure (including expensive compressors and heat exchangers),

• Wider, uncomfortable temperature swings, • Cold “clammy” air (A/C or heat pump cools but doesn’t properly

dehumidify), • Unhealthy MOLD growth.

Protect Yourself with This Contractor Standards Checklist

Installing a replacement system is a big decision. You’ll be living with your new system for many years to come. So, before you choose a contractor, make sure you consult the following Checklist and INSIST they comply with EVERY SINGLE STANDARD. If they can, chances are excellent you will get exactly what you want from your new home comfort system. All of our sales associates and technicians carry a binder with our supporting documents. Expect no less from others.

Sincerely,

“...well over half of all HVAC contractors do not size heating and cooling systems correctly.”

U.S. Department of Energy (DOE) Fact Sheet www.energysavers.gov

Stan Perkoski

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2 ©2007-2009 Strategic Edge LLC.

Check for These Policies, Procedures and Standards To Protect Yourself from a Frustrating, Costly and Unpleasant Experience.

Someone To Talk To

There’s nothing more frustrating than talking to a machine when you have a problem. You’re never sure who will take your call...when they will return your call...or even if they will call back. Only choose a contractor who will have:

√ Your Calls Taken By Trained Service Representatives 24/7/365.

Nothing is more frustrating than an answering machine when you have a problem. Stan Perkoski’s has live customer service representatives to take your call no matter when you call.

√ A Managing Partner On Call For After Hours Emergencies (Including Holidays and Weekends.

One of Stan Perkoski’s managing partners is always on call 24/7/365.

√ 24/7/365 Contact Via The Internet.

If you would prefer, you can schedule service, share your thoughts or ask ques-tions either by sending an email to [email protected] or by contacting us online at LEAKSNHEAT.com. We’ll monitor these contacts throughout the busi-ness day M-F.

“Our technician will be there some time between 8 AM and 1 PM.” Like you have nothing better to do with your day. And when 1 o’clock comes, you’re still waiting. You have to call your employer to ask for more time...or have to reschedule with the doctor...or arrange to have someone pick up your kids at school. Only choose a contractor who offers:

√ A Menu of Choices That Sets Appointments To Fit Your Busy Schedule.

With Stan Perkoski’s, you get to choose among FOUR convenient appointments.

• Guaranteed 8 AM Arrival, OR

• A 2-Hour Appointment Window, (Industry average 5 hours) OR

• An Advance Call To Your Office Or Cell Phone To Let You Know When To Meet. This allows you to keep your daily schedule and not sit at home wondering when someone will arrive, Or

• Saturday Appointments With NO EXTRA FEE.

We always confirm our appointments the day before our visit with an email or phone call.

Convenient Choices / No Long Waits

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©2007-2009 Strategic Edge LLC. 3

The Company You Choose Should Give You Confidence.

No Maddening Delays You’ve waited all day for the technician to arrive only to be told that he will have to reschedule or must run to his supplier to get a crucial part (thus running up the hourly charge). Of course, there’ no absolute guarantee that you’ll never experience a delay, but there are important measures a company should take to keep them to an absolute minimum and to insure that you won’t pay for them if they do occur. You should only choose a contractor who has:

√ Fully-Stocked Trucks

Stan Perkoski’s vans are stocked with between 3,000 and 4,000 of the most frequently-used parts so that your job won’t be delayed.

√ Up-Front Pricing

On the rare occasion that we do have to go for a part, you will never pay for the delay. Stan Perkoski’s prices every job first. No surprises.

√ A Fully-Stocked Warehouse

Some contractors work entirely from their trucks. If they need a part, they have to rely on suppliers who keep business hours. When your Stan Perkoski’s technician arrives, he’ll likely have what he needs for your job — if not from his al-ready stocked truck then from our 4,800 square foot warehouse stocked with over 23,000 parts.

√ Direct Two-Way Communications With Dispatchers and Management

Stan Perkoski’s technicians all carry Verizon Wireless phones with voice, text and email. On the extremely rare occa-sion that he’ll be delayed, you will know about it. If he’s not sure how to proceed, he’ll be in direct contact with some-one who has the answer. If he needs a hand, help will be on the way.

What’s more frustrating than having to make a decision under pressure — and to the guy trying to sell stuff to you as your sole source of information. You should only choose a contractor who has:

√ A Well-Designed Informative Website With Downloadable Decision Guides

LEAKSNHEAT.com gives you the information you need to know what to look for — and what to look out for when selecting home comfort products and the company to install and service them. There you can download any of our several Consumer Guides for help making the best decisions possible at your own pace — without having to rely on a pushy salesman.

Decision-Making Information

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Security


Experience Every company will tell you that they have “experienced technicians,” but the fact is that there’s a shortage of qualified technicians in the plumbing and heating/cooling industries, and lots of turn-over. This makes for inconsistent and, in some cases, neglected training as well as field technicians with pretty rough edges. Make sure the contractor you choose:

√ Offers The Benefits That Will Attract And Retain Experienced Techs

Stan Perkoski’s employees receive 100% paid medical coverage, 401K plan, educational assistance and more.

√ Has A Record Of Long-Term Retention, Low Employee Turn-Over And A Deep Pool Of Talent

7.5 years — that’s the average years of experience of our ten field technicians.

√ Has A Committment To Technical Excellence And Up-To-Date Training

• Every new employee is mentored by an experienced Stan Perkoski’s technician and rides with him until we are absolutely sure he’s consistently delivering a Perkoski’s level of service.

• A licensed Master Plumber or Master HVAC Technician oversees and is responsible for all work sold and completed.

• All technicians attend mandatory monthly training sessions on technical, safety and customer service issues. These include product training by representatives of our equipment suppliers.

• We pay fees and hourly wages for outside training time spent in the classroom.

• Every Stan Perkoski’s HVAC technician is fully certified by the U.S. Environmental Protection Agency (E.P.A.) for the proper handling of refrigerants.

• Stan Perkoski’s averages over 210 training hours per year.

√ Has Neat Safe And Responsible Employees With Whom

You Can Feel Comfortable Having In Your Home

• All Perkoski’s employees will come to your home in uniform and will carry a photo ID.

• All are background-checked, bonded and randomly screened for drug use.

• All will use shoe covers, mats and clean drop-clothes to protect your floors and furnishings.


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You should expect your contractor to conduct itself professionally and have high expectation for its employees — especially those who will be entering your home. The company you choose should:

√ Have A Strict Code of Conduct governing the behavior of Its employees.

√ Have An End-of-Job Checklist & Comment Card with assurance that all of your concerns will be addressed by management if necessary.

Professionalism

Stan Perkoski’s Plumbing & Heating, Inc.

Employee Code of Conduct

Respect: I pledge to respect the client’s property. This includes lawns, gardens

and driveways. I pledge to be respectful and courteous to the homeowner and

family members as well as to their neighbors. I pledge to answer all client

questions to the best of my ability. I further pledge to use no profanity while on the

job.

Home Care: I pledge to wear shoe covers and to use drop clothes or protective

mats as needed when working in the client’s home. I pledge to leave the home and

yard free from debris and packaging materials, the work area swept clean.

Drugs & Alcohol: I pledge that at no time will I smoke or ingest any

substance which may alter my behavior while working.

Smoking: I pledge that if I smoke, I will always do so outdoors. I further agree

that at no time is disposal of my cigarette butts on the client’s property acceptable.

Radio/Music: I pledge that at no time will I play loud music or profane talk

radio while on the client’s property. I further agree to immediately turn off audio

equipment if requested to do so by the client or by my manager.

No Borrowing: I pledge not to use the client’s personal property including

tools, ladders and vacuums without the client’s permission.

Use of Toilets: I pledge to only use the toilet with the permission of the client.

I further pledge to leave it as clean as I found it.

Privacy: I am fully aware of the tremendous responsibility of having been invited

into the client’s home to perform my craft. I therefore pledge my total discretion

regarding the clients, their lifestyles, their personal and private possessions, and

any conversations I may overhear.

Agreed:

___________________________________ ____________________________

(Employee Signature)

(Date)

___________________________________ ____________________________

(Manager’s Signature)

(Date)

Job-end Quality Compliance Checklist Stan Perkoski’s Assurance of Your Satisfaction. Before leaving, the Lead Technician on the job will conduct this final inspec-

tion with the homeowner. q Inspection of work area & yard to insure removal of all debris & packing.

q Visual inspection of installed work for appearance. q Testing to insure proper function of all systems. q Review of product operation with the homeowner. q Check to see that homeowner has received all literature & operating manuals.

________________________ ___________________ (Senior Technician) (Date) We also ask that you, the homeowner, share your comments below: Customer Satisfaction Rating: 1 2 3 4 5

Not at all satisfied Greatly satisfied

Customer Comments:

___________________________ ___________________ (Home Owner) (Date)

q I would like to receive a call from one of the Stan Perkoski’s managing partners.

At the conclusion of every job, this report will be reviewed by one of the Stan Per-

koski’s managing partners. If you have indicated a concern, he will call. If you have had new equipment installed, one of the partners will be calling just to

make sure everything is working to your satisfaction and to answer any questions.

Our managing partners also conduct random inspections of completed jobs to

make sure our rigorous quality standards are being met. We appreciate your coop-

eration if you receive such a request.


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No one likes the feeling of a high-pressure sale. And even if the company has the highest ethical standards, you can feel pressured when the salesman is your only source of information. That’s why the company you choose should:

√ Have its sales associates and technicians all sign a No-Pressure Sales Pledge.

√ Offer you a comprehensive Consumer Information Guides to let you consider your options without pressure and at your own pace.

NOTE: Every Stan Perkoski’s tech & sales associate carries copies of these important documents in his price book.

Stan Perkoski’s Plumbing & Heating, Inc.

No-tricks/No-pressure Sales Pledge

I _______________________________________ agree to abide by the following

code of behavior governing my sales recommendations:

1. I will not make any recommendation that I do not believe is in the customer’s

best interest as a homeowner.

2. I will only make recommendations warranted by thorough testing and analysis

according to current industry standards.

3. I will respect the customers’ time by always being punctual, by informing them

in advance if I will be delayed, and by following up promptly with promised

quotations and information.

4. I will provide customers with my business and cell phone numbers as well as

email address so that they may easily reach me should they have questions.

5. I will never use tricks or tactics to pressure a customer into making a decision

before her or she is completely comfortable and has had ample time to do all of

due diligence.

6. I will do everything in my power to fully explain options and to provide

customers with written information to assist them in making the best decision for

their homes AND for their budgets.

7. Any price I give will be according to our published flat-rate price-book, any

discounts applied only by special offers previously published in our mailings,

advertising, newsletter or on the internet.

8. I will provide each customer with a complete written estimate which will include

a detailed list of all work to be performed and equipment to be installed.

__________________________________ ____________________________

(Employee Signature) (Date)

_________________________________ _____________________________

(Manager’s Signature) (Date)

These guides are available for download at LEAKSNHEAT.com or by US Mail by calling 866-PERKOSKI .

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You need to know that the contract you choose has a history in your community and that he will be there to continue to serve you in the future. Look for tangible proof of stability. The company you choose should:

√ Show you a Certificate of Insurance. Make sure it’s current for:

• General Liability…………………………………………………………….…………….$2 million aggregate* recommended. *Total coverage per occurrence for bodily injury, property damage, personal injury, and personal medical expenses.

• Vehicular Liability……………………………………………………………………..$1 million each accident recommended.

• Worker’s Compensation……………………………………………………………...$1 million each accident recommended.

√ PA residents: As of July 1, 2009, all home improvement contractors are required to show you a PA registration number. You can check to see it’s current at www.attorneygeneral.gov. Stan Perkoski’s number is PAOCHIP046659. This assures you that minimum insurance and consumer protection contract requirements have been met.

√ DE license: 1409

√ MD license: 67493

Stability

NOTE: Every Stan Perkski’s tech & sales Associate carries copies of these important documents in his price book.


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It’s important that your contractor have strong relationships with the business community. The company you choose should:

√ Show You Letters From His Bankers

√ Show You A Letter From His Key Supplier

NOTE: Every Stan Perkoski’s tech & sales associate carries copies of these important documents in his price book.

September 5, 2009

Stan Perkoski’s Plumbing

10141 3rd Point Rd.

Chestertown, MD 21620

Dear Stan Perkoskis

I would like to take this opportunity to thank you for banking with WSFS. We value

you as a customer and look forward to continue providing you with the kind of

service you expect from your bank.

Whatever your financial needs, we are eager to demonstrate that we consistently

provide our customers with the best value, both in financial products and service

quality. Our staff takes great pride in the personal on -to-one attention that we give to

our customers. I assure you that WFSF will continue to place top priority on individ-

ual attention to your account while delivering the latest, most advanced services.

Again, thank you for doing business with WSFS Bank for so many years. Your

loyalty is appreciated.

Sincerely,

Grace M Boyd

AVP/ROM

302 792-6430

302 792-6434 Fax

September 1, 2009 Citizens Bank 1620 Marsh Road Wilmington, DE 19803

Dear Stan: As the Branch Manager of the Marsh Road Office, I want to thank you for allowing me to service your accounts with Citizens Bank. You are the kind

of client that every Branch Manager desires to have in their portfolio. You have excellent deposit balances, and you are a pleasure to work with. I personally want you to know that Citizens Bank values your relationship.

As your Branch Manager, my primary objective is to assist you in using our

financial services to achieve the goals of your business, and I look forward to servicing your accounts for many years to come. Sincerely, Jeffrey C. Poling Branch Manager Officer Marsh Road

302 -477-1205

200 Anchor Mill Road

New Castle, DE 19720

Phone: (302) 324-5454

Fax: (302) 324-5459

______________________________________________________________________

Dear Stan,

As your Trane Wholesale Distributor, we want to thank you for allowing us to service

your account with Trane equipment and supplies. You recognize the value of the Trane

brand and what it brings to your business, coupled with the expert service that your

sales team and installers bring to the consumer.

We value your business and hope for continued growth, as we have had, over the past

several years. As your Trane Distributor, our primary objective is to assist you in using

our distribution services as well as any programs, to help you achieve your business

goals and objectives.

We look forward in assisting you with continued education for your sales staff as well

as technicians so you can continue the highest level of service to your customers.

Thanks again for being a loyal Lyon, Conklin customer.

Best regards,

Michael Schietroma

Territory Manager

Lyon, Conklin & Co. Inc {New Castle,De.Branch}

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The company you choose should:

√ Readily provide a good sized list of references. Anyone can find standard three.

Stan Perkoski’s Open-Drawer Policy

In addition to sharing references and showing you testimonials, Stan Perkoski’s invites you to come to our office to

randomly pull ten folders from our file drawers. We’ll give you the names and phone numbers, and you will know that

you are not speaking to a home owner who was pre-screened for a reference.

We can’t guarantee that every one of our customers will sing our praises, but we are confident that the overall

impression you receive will be positive.

After all, we have reason to be confident. We have provided plumbing and home comfort service to over 43,000

Delaware, Maryland & Pennsylvania homes and businesses since 1969. We owe our success to our loyal

customers and their referrals and don’t take this relationship lightly.

Reputation

Sophia Fotakos 302-478-2322

Sot Marinis 302-475-9211

Dr. & Mrs. Witney 302-762-1637

Erin Lee 302-478-2056

Lee Bush 302-762-8213

Dr. & Mrs. Heckler 302-475-3716

Bob Whiting 302-559-0799

Richard Nelson 302-254-4748

Allen Mulford 302-368-9556

√ Have An Open Drawer Policy. Choose a company that lets YOU select which customers to call.


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It’s important that your contractor have strong relationships with the business community. The company you choose should:

√ Show You Testimonials With Lots of SPECIFICS From IDENTIFIED Customers.

Here’s what some of our customers have to say:

Dear Rob, Mike & Jeannie—

I wanted to take just a moment to thank you all for your kind consideration during this last month while we dealt with the tragedy of my son’s death.

Everyone did an amazing job responding to my overwhelming plumbing—sewer—water needs while I had a huge number of people stopping by to offer condolences. I just wish all companies were so thoughtful.

— Sherry Sharp, Centerville Md

To whom it may concern:

We were referred to you from someone else who trusts your work. Scott was wonderful; easy to deal with; showed us what we needed to know; diagnosed the problem and gave us options. Nick and your delivery guy were courteous; knowledgeable; able to work together; focused on what needed to be done. (Scott was also there and they worked as a team.)

It was nice to be able to feel comfortable with having them focused on what they needed to do. It was obvious they’d worked together before...Our house is now warm; the air flow is unbelievable.

— Colleen O’Neill, Wilmington, DE

Mr: Perkoski:

I love the service, the ease of scheduling, the notification of timing. Nick was thorough,

efficient and courteous. He left the area where he worked the same as when he arrived.

— Carol Chilton, Claymont, DE

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Stan:

I like your employees. The technicians were great, and their clean-up of their work area was excellent. We now have more even heat throughout the whole house….Our dogs were bringing a lot of dust into the house. There’s less dust since you installed our new air filter.

— Roger Kenvin, Wilmington, DE

To all concerned—

We recently had a new hot water heater installed at our Maryland “get-away” by your company. We want you to know of our stasifaction with the job. We, once again, have hot water.

Most importantly, we were very pleased with Cameron and Sean who did the work. They were all that an amployee should be — neat, clean, and diligent in their work. Thanks to them and to your company we will certainly call upon you for any further needs in this area.

— Paul Vancerslice, West Chester, PA

Mr. Perkoski:

Scott was awesome. He actually left his work area nicer than when he arrived. You have a very satisfied new customer. Thank you so much! I’m goint to refer you to my friends.

— Karen Summa, Wilmington, DE

Dear Mr. Perkoski:

I have had two experiences with your company. On one occasion, a kitchen faucet was installed on a countertop that appeared to be3 impossible to do so. Next time, my a/c was diagnosed to cost me nothing but a house call…. I have recommmended you to everyone.

— Dolores Trout, Chestertown, MD


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Mr: Perkoski: Your technican was very efficient, courteous and knowledgeable. Compared with other service companies, you are excellent. I would recommend Stan Perkoski’s to others.

— Cindy Nouri, Hockessin, DE

Stan:

Your technician was very congenial and patient with my questions…much better than (another company) which I originally had for another problem. I was not used to the dry heat in my home and experienced frequent bouts of blowing nose and occasional sinus dripping. It’s too soon to assess,but I’m confident that the new humdifier you installed will fix that.

— Howard Cohen, Newark, DE Dear Mr: Perkoski:

My wife and I recently put our house on the market to sell, and we had two problems that required a state evaluation, diagnosis and plumbing treatment.

Steve promptly came and fixed the problems. The young men who worked wiht him were courteous and neat in their work. We would especially like to thank Steve for his thoughtful consideration of our problems and for his experienced ability to solve them.

All work was done promptly, efficiently, and things were left in a very clean condition. Thank you for having Steve and some of your young men doing a great job.

We would be delighted to recommend your team to anybody.

— Dr. & Mrs. G. Barrett Heckler, Wilmington, DE

To whom it may concern:

The service man who came when our basement flooded was very helpful in helping me make the decision to install a new sump pump. Jamie was very informative when I asked questions. The work appears to be completed in a professional manner.

— Stephanie L. Napier, New Castle, DE

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To all concerned—

We recently had a new hot water heater installed at our Maryland “get-away” by your company. We want you to know of our satisifaction with the job. We, once again, have hot water.

Most importantly, we were very pleased with Cameron and Sean who did the work. They were all that an employee should be — neat, clean, and diligent in their work. Thanks to them and to your company we will certainly call upon you for any further needs in this area.

— Paul Vanderslice, West Chester, PA

√ Stand Behind His Work With No-nonsense Unconditional Guarantees

Date Management Signature

S t a n P e r k o s k i ’ s N o - N o n s e n s e G u a r a n t e e s

T h i s C e r t i f i c a t e I s A w a r d e d T o N a m e o f R e c i p i e n t

q Installation: 5 Years* Parts & Labor—This in addition to manufacturers’ warranties. Industry standard 1-year. *10 years for Perpetual Care Club members.

q Repair: 3 Years* Parts & Labor—Industry standard 1-year labor only. *6 years for Perpetual Care Club members.

q Tune-up: Money Back for Breakdowns—We are so confident in our tune-up and its recommendations, we will credit the full cost to a unit’s repair or replacement if it fails any time in the year following.

Here’s the bottom line, if you are not happy with the materials, labor, or performance of your Stan Perkoski repair or installation, we will not rest until you are 100% satisfied.

Integrity

You have to feel confident that the contractor you choose will stand behind his product, his workmanship and the performance of the installation. The contractor you choose should:


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The company you choose should:

√ Offer Consultative Advice — Not High-Pressure Sales. See Stan Perkoski’s No-Pressure Sales Pledge. (Page 6)

√ Provide You With A Written Report Of Findings And Recommendations. If a replacement is recommended, you should receive a plain English explanation of the estimator’s findings with at least two budget op-tions based on a careful examination of your entire home system and your fam-ily’s lifestyle — not just the unit being replaced. The technician should spend time with you asking a series of questions about your goals, your needs, as well as about the performance of your old system. Then he should spend time examin-ing your home including not only the equipment but also such things as windows and doors, insulation, ductwork, vents and returns. Anyone who makes a recommendation only after a brief look at your existing equipment is cutting corners and ignoring industry guidelines. The results could be one of the estimated 50% incorrectly-sized installations reported by the U.S. Department of Energy (DOE).

√ Give you a Detailed Written Up-Front Estimate Which Includes:

No Surprises

• Name, address, email and phone numbers of all parties. • Name, email and cell phone number of project manager

assigned to your job. • Complete description of work to be done. • Detailed materials list including manufacturer and model

numbers for replacement equipment. • Detailed account of labor to be performed. This should

include: > Replacement of refrigerant piping. This critical step

extends the life of your new system by removing con-taminants left by the old system

> Brazing lines with silver-bearing alloys using air acetylene torches. These high temperature welds are far stronger and less subject to vibration failures. Many in-stallers save time and cut corners by using propane torches and solder.

> Triple evacuation of refrigerant piping. This manufac-turer’s requirement skipped by most installers because of the extra time it takes to perform. Skip it, and the life of your new system will be shortened.

> Testing of refrigerant lines with a micron gauge. Many don’t have this expensive piece of equipment and

thus miss the tiny leaks that will drain efficiency and eventually result in system failure.

> Any necessary power and control wiring modifica-tions to insure installation will be up to code.

> Installation of new condensate piping. If not properly sized and installed, water damage to surrounding area may result. In some cases, a condensate pump is nec-essary and should be specified.

> Installation of pump-ups. (Heat Pump Installations) These will raise the unit 4” to 6” off the outdoor pad to provide proper operation during snowy conditions. You won’t need to shovel after normal snowfalls.

• Up-front pricing. • Proposed date of installation/repair with telephone confir-

mation within 24 hours. • Energy efficiency ratios & estimated savings calcula-

tions for all proposed systems. • Manufacturer’s warranty. Terms vary depending on unit purchased.

• Minimum 5-year warranty on parts and labor with every installation. This is separate from the manufacturer’s war-ranty. Most contractors offer only a 1-year warranty.

• End-of-job inspection and clean-up checklist.

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Your Stan Perkoski’s representative will provide you with all the information you need:

1. To make the right choice for your budget and for your comfort goals and

2. To understand up-front everything that will be included in your job.

Here is an excerpt from a typical Stan Perkoski’s replacement proposal:

Excerpt from a Typical Stan Perkoski’s Replacement Estimate

Material and labor required to replace the existing 10 SEER 2 ton heat pump as follows:

Option #1 13 SEER Mfg Name Heat Pump

- 1— 2 ton heat pump outdoor unit. Model #

- 1 — 2 ton variable speed air handler which ramps up and down on startup and will shut down

to provide a quiet warm comfortable air throughout your home. Model #

- We will install transitions on your supply and return duct plenums. This will improve air flow

in the home and lower energy use because of less restriction to air flow satisfying the temperature

consistently.

- We will replace your refrigerant piping. This will remove contaminants left over from the old

system and extend the life of your new system.

- We will braze (not solder) for extra strength and longevity and triple evacuate the refrigerant

piping. This is a manufacturer requirement for proper installation that most companies do not do

due to the amount of time necessary to do it. This process will extend the life of your system.

- We will perform all necessary power and control wiring to insure the electrical side of your

installation is up to code.

- We will install new condensate piping. It will be sized correctly and installed to provide the

least amount of service calls due to poor water flow. We will install a condensate pump where

necessary.

- We will install a digital thermostat. This will provide simple, accurate temperature control and

will pay for itself in energy efficiency.

- We will install pump ups for your outdoor heat pump. This will raise the unity 4” to 6” off the

outdoor unity pad to provide proper operation during snowy conditions. Then you won’t have to

shovel around your heat pump during normal snowfall.

- We will remove all old equipment and material from your home. We will sweep or vacuum up

our work area and any area that we have created dirt in your home.

- You will have a 10 year parts warranty on all Manufacturer's Name parts. This will provide

you Peace of Mind, knowing that should there be a part failure, it’s cost is covered.

- We will provide 5 year parts and labor coverage on all equipment and materials that we in-

stall. Others offer only one year. We can provide you with a ten year plan for a modest additional

charge.

- I will return to review the job and it’s installation.

______________________________________________________________

Signature of Home Comfort Consultant


18

Contractor Evaluation Checklist After reading the guide, use this list to evaluate any contractor you are considering hiring. Guide Page Value What to Look For Stan

Perkoski’s Contractor

B Contractor

C 2 Someone To Talk To Trained customer service & on-call managers24/7/365 P 2 Convenience Menu of appointment options to fit your busy schedule P 3

No Delays Fully stocked trucks & warehouse. P 3 2-way communications with dispatcher & management P 4

Experience

Evidence of employee training. P 4 Evidence of employee retention P 4

Evidence of employee certifications P 4

Security

Uniforms with photo ID P 4 Random drug testing P 4

Protection for floors & furnishings P 5

Professionalism

Written Code of Conduct P 5 End-of-Job Checklist and Feedback Procedures P 6

Written No-Pressure Sales Pledge P 6 Consumer Information Guides P 7

Stability

Current contractor license for your state. P 7 Current insurance certificate P 8

Letters from banks P 8 Letter from key supplier P 9

Reputation

At identified references with specific details. P 9 Open drawer policy P 10-13 Detailed testimonials from identified area home owners P

14-15 No Surprises Up-front pricing with detailed written explanations, options and specifications P

13 Integrity No-nonsense guarantees P

Stan Perkroski’s Plumbing & Heating, Inc. 1818 Marsh Rd. Wilmington, DE19810 1-866-PERKOSKI / 1-866-737-5675 • WWW.LEAKSNHEAT.com

Documents

Code of Ethics & Competency Contractor Standards Guideu.b5z.net/i/u/10199297/f/spcsglowres.pdf · Code of Ethics & Competency Contractor Standards Guide ... • A licensed Master