Upload
frank-falcon
View
222
Download
12
Tags:
Embed Size (px)
Citation preview
5/25/2018 Coca Cola Project Plan
1/18
The ProjectPlan for
Coca-Cola
Enterprise
watjer0326
Prepared By:Watkins &Associates777 N. MichiganAve. Suite 404
Chicago, IL 60601
Contact Info:312-593- 8060
Email:[email protected]
5/25/2018 Coca Cola Project Plan
2/18
P a g e | 1
Table of Contents
Introduction...................2
Project Management Approach.2
Project Scope.
2Project Change Control Process2Communication Management Plan...................3
Document Purpose.3Document Organization.............4Business Target and Vision...4Project Organization...4-5Communication Plan.6Communication Objectives...6
Communication Types...
.......6Communication Vehicles..7Communication Plan.8Communication Plan: Executives.8Communication Plan: Managers..9-10Communication Plan: Employees...10Communication Plan: Project Team11Cost Management Plan12Work Breakdown Structure Plan.............13
Quality Management Plan...13The Coca Cola Enterprise Project.......13Technical Success Criteria.........13-14Testing.14Current Network Survey..15Statement of Need...16The Google Search Appliance Overview16Intrusion Detection Solutions..17Recommendations...17
5/25/2018 Coca Cola Project Plan
3/18
P a g e | 2
Introduction
This is a project management plan for the Coca Cola Enterprise. The Coca-Cola product that hasgiven the world its best-known taste was born in Atlanta, Georgia, on May 8, 1886. Dr. JohnStitch Pemberton, a local pharmacist, produced the syrup for Coca-Cola. Coca-Cola continues totouch the lives of millions of people each and every day; however there are cyber-criminalsseeking to deter Coca Cola from providing customer service. This project will discuss thechallenges, network needs, and solutions provided to reestablish the businesses networkinfrastructure.
Project Management Approach
The Project Manager, Jeremy Watkins has the overall authority and responsibility for managingand executing this project according to this Project Plan and it Subsidiary Management Plans.The project team will consist of personnel from the Watkins & Associates Consulting Firm.
Project Scope
The project scope for the Coca Cola Enterprise is to reconfigure the networking protocols on allhardware (i.e. routers, switches, servers, active directory, global catalog), software (i.e.applications, digital dashboards, customer relationship management systems), and reestablishnetwork connectivity to each end user device with configured Internet Protocol Addresses. Inaddition to the reestablished services, The Google Search Appliance will be integrated with CocaColas existing security and access control systems so that users only see search results if they
have access to the source content. The Google Search Appliance will support authentication,single sign-on mechanisms, enable customization of user interfaces and security.
Project Change Control Process
The Project Manager, Jeremy Watkins is the approving authority to change and resubmit thespecific changes to the Executive Manger of Coca Cola Enterprise. These changes can becommunicated via electronic mail or facsimile; however, all changes must be documented in theCommunication Plan and resubmitted through the proper chain of command.
5/25/2018 Coca Cola Project Plan
4/18
P a g e | 3
Communication Management Plan
Document PurposeIn order to achieve the strategy and business results for the project, we must assure timely andeffective communication to all of the individuals, teams, and sponsors involved with the project.
This document will serve as the basis for the planning and execution of all communicationbetween Coca Cola Enterprise and Watkins & Associates. This will encompass, but is not limitedto, communication to and from executives, managers, employees, and the project team. It willalso discuss the vehicles of communication and their frequency.
Document OrganizationThis document is broken into four main areas: Overview Project Organization Communication Strategy Communication Plan Appendices
Overview
Start Date: 9/1/2011Project Team Members: Jeremy Watkins
Paul Muhammad Brandi Ogbevire Chris Hines
Executive Sponsor Ed Fisher
The project team has started gathering business requirements to determine the necessarycustomizations to the application. As we begin the project, it is critical that we assure timely andeffective communication with those who will be affected by the project. Our communication willbe based around the vision and business targets determined at the start of the project.
Business Target and VisionThis project is intended to provide excellent service to the Coca Cola Enterprise by
reestablishing their network convergence with its branches across the world and maintain astrong value and relationship with its customers in a timely and secure manner.
5/25/2018 Coca Cola Project Plan
5/18
P a g e | 4
Project OrganizationThe Coca Cola Project Plan is made up of individuals and groups from different areas of theorganization. Project roles range from executive sponsorship to the end-user representatives. Thefollowing table defines the various roles and their responsibilities throughout the life cycle of theproject.
Project Role Responsibility
Executive Sponsors Have ultimate authority andresponsibility for the project
Approve changes to project scope andprovide additional resources requiredby the change
Provide funds for the project Provide high- level project direction Resolve conflicts over policy andobjectives Resolve resource issues Make business decisions for the project
Project Steering Committee Provide high- level project direction Assure appropriate resources
Project Lead Perform high- level projectmanagement
Manage the overall budget Approve and continuously monitor the
project plan Escalate and resolve project issues Provide weekly and monthly reporting
on the project status to the executivesponsors
Give final approval of projectdeliverables
Establish clear roles andresponsibilities throughout the project
Provide high- level project direction Confirm that the project objectives are
met Monitor to ensure that deliverables are
consistent with the best practices Monitor and execute the
communication plan
Administrator Gather business requirements Customize where necessary Import customer and employee data
5/25/2018 Coca Cola Project Plan
6/18
P a g e | 5
Set up users Create necessary assignment rules
Communication Lead Construct the communication plan anduser adoption strategy
Manage the execution of thecommunication plan and user adoptionstrategy
Coordinate training sessions Manage communication content
Super Users Represent the opinions and needs oftheir business unit
Act as business process experts fortheir business unit
Provide project information to theirbusiness unit
Participate in requirements gatheringand validation sessions
NOTE: All roles are subject to furtherdefinition and clarification. Additional rolesmay be added throughout the life cycle of theproject. Any changes in responsibility topreviously defined roles will be reviewed withthe parties currently holding the position.
5/25/2018 Coca Cola Project Plan
7/18
P a g e | 6
Communication PlanWe must assure open and timely communication for the organization by providing appropriateinformation to the people who need it and when they need it. By embracing the company-widecommitment to this project, each individual must do his or her part to ensure its success.Therefore, all individuals must understand their role and the specific activities for which they are
responsible.
Communication Objectives Ensure timely communication to relevant groups or individuals Ensure effective communication between groups Ensure timely notices for requirements/meetings Ensure optimum results for all communications and project expectations Measure the results of the communication strategy execution and revise accordingly
Communication Types
This section outlines the types of communication that may be used as part of this project. Alltypes of communication must be addressed to ensure that communication flows to all necessaryparties when they need it.
The following is a list of the types of communication addressed in the following sections of thisdocument.
Executives Communication from executives to managers and employees Feedback and direction to the project team from executives
Managers Communication to managers for distribution to theiremployees
Communication from managers to executives Feedback communication from managers and employees to the
project team
Employees Communication/feedback from employees to managers andexecutives
Communication/feedback from employees to the project teamProject Team Internal project team communication
Communication to executive sponsors Meeting notices and notes to executives, managers, and
employee representatives
5/25/2018 Coca Cola Project Plan
8/18
P a g e | 7
Communication Vehicles
Communication cannot be limited to any one method or vehicle. It comes in many forms andmust follow guidelines and an appropriate level of formality to ensure knowledge andinformation transfer. Within the following sections, each communication plan item will suggest
the preferred vehicle and timing of the communication. Some will utilize various vehicles andare considered ongoing in status. The organization of information is just as important as themethod by which it is delivered, thus all will be addressed at some level.
The following is a list of vehicles that will be found within the communication plan. This list isnot extensive and will grow throughout the life of the project.
Email Informal word of mouth Team meetings Conference calls Executive communication Paper Web MS Explorer or directory structures
5/25/2018 Coca Cola Project Plan
9/18
P a g e | 8
Communication Plan Details
The communication plan is the detailed list of items to be communicated, to whom they arecommunicated, and when they are to be communicated. The communication plan is broken intothree sections based on the communication type discussed above.
The following is a list of the communication plans within this document:
Communication Plan: Executives
Activity BlueprintStage
Proposed
Finish Date
Vehicle/
Tools
Responsibility Audience Frequency
Executives toannounce thestart of theCoca ColaEnterprise
project
Understand 9/1/11 Conf call Executive team All managersandemployees
Once
Announceinitiatingsponsor andassign projectlead
Understand 9/3/11 Email President or VP Allexecutives,managers, andemployees
Once
Communicatethe vision fortheorganizationand define howthe Coca ColaEnterpriseinitiative
contributes tothevision
Envision 9/10/11 Web/email Executivecommittee
All managersandemployees
Once
Outlineobjectives and
project goals atproject kick-off meeting
Define andDesign
9/10/11 Meeting Initiating sponsor Project team Once
Kick-offtrainingsessions with amessage aboutvision andgoals
Build andDeliver
10/18/11 Meeting orconf call
Executive team All managersandemployees
As needed
Gather
feedback afterthe initiallaunch
Confirm 11/19/11 Focus
groups,email, orinformal
Executive team and
project team
All managers
andemployees
Regularly
Announcefutureimprovement
plans
Operate andOptimize
12/1/11 Conf call oremail
Executive sponsor All managersandemployees
As needed
5/25/2018 Coca Cola Project Plan
10/18
P a g e | 9
Communication Plan: Managers
Activity Blueprint Stage ProposedFinish Date
Vehicle/
Tools
Responsibility Audience Frequency
Discuss
project goalsandtimeline withteam
Understand/
Envision
9/17/11 and
ongoing
Team
meeting
Manager Employees As new
informationis available
Reviewupcoming
processchangesand impact onemployeesday-to-dayenvironment
Envision/DefineandDesign
9/24/11 Teammeeting
Manager Employees As newinformationis available
Reviewprojectupdates,includingdates andinformation(details to be
provided byproject team)
Define andDesign
Ongoing Email Manager; detailsprovided by projectlead
Employees Regularly
Discusstrainingcourseinformationand reviewimportance ofattendance
Build and Deliver 10/4/1110/18/11
Email orteammeeting
Manager Employees Regularly asnewinformation isavailable
Discuss
revisedperformanceexpectationswith eachemployee
Build and Deliver 10/8/11and
10/22/11
Meeting Manager Employees Quarterly
Gatherfeedback afterinitial launchand reviewactions takenas a result offeedback
Confirm 11/19/11 All Manager tocompile feedback
All Regularly
Recognizepositivebehaviors and
discussprogress
Operate andOptimize
Ongoing afterlaunch
Teammeetings
Manager Employees Regularly
Reviewdetails offutureimprovement
plans and theimpact onemployees onteam
Operate andOptimize
12/3/11 Conf calloremail
Manager; detailsprovided by projectlead
Employees As informationisavailable
5/25/2018 Coca Cola Project Plan
11/18
P a g e | 10
Communication Plan: Employees
Activity BlueprintStage
Proposed
Finish Date
Vehicle/
Tools
Responsibility Audience Frequency
Attend project
kick-offmeeting to getessentialinformationabout the
project
Define and
Design
9/10/11 Meeting Super users Project team Once
Represent theneeds of theteam atrequirementsgatheringsessions
Define andDesign
9/24/11 Meeting Super users Project team Asscheduled
Presentinformationabout business
processchanges atteam meeting
Define andDesign
Ongoing Meeting Super users Employees andmanagers
Weekly
Gatherfeedback afterinitial launchand share with
project team
Confirm 11/19/11 Meetings andinformal
Super users Employees Regularly
5/25/2018 Coca Cola Project Plan
12/18
P a g e | 11
Communication Plan: Project Team
Activity Blueprint Stage ProposedFinish Date
Vehicle/
Tools
Responsibilit
yAudience Frequency
Invite employees to
become superUsers; first meetingis project kick-off.
Define and
Design
9/8/11 Meeting Project lead Employees Once
Assign anindividual or groupto act as the central
point for allinformation goingto and comingfrom the usercommunity. Theywill be in charge ofensuring theconsistency ofmessages and
gathering feedbackfrom the end users.
Define andDesign
9/13/11 -- Project lead Project team Once
Conduct demosessions to showmanagers andemployees theapplicationfunctionality
Build andDeliver
9/30/11 Web/email Project leadorAdministrator
All managersandemployees
Once
Send a weeklystatus report
All Ongoing Email Project lead Executives Weekly
Send a weeklyinformation noticewithinformation about
upcomingmeetings,milestones, and
project progress
All Ongoing after9/10/11
Email Project lead Managersand superusers
Weekly
Establish an emailalias for theCoca ColaEnterprise projectas a central pointfor all feedbackand customizationsuggestionsregarding the tool.Have thecommunication
lead respond tofeedback.
All 9/17/11 Email Project lead All managersandemployees
Ongoing
5/25/2018 Coca Cola Project Plan
13/18
P a g e | 12
Cost Management Plan
Project Name: Coca Cola Enterprise Project Plan
Prepared by: Jeremy Watkins, Project Manager
Date: September 1, 2011
Person(s) authorized torequest cost changes:
Name:Jeremy Watkins Title:Project Manager Location:Chicago, IL
Name:Paul Muhammad Title:Assistant Project Manager Location:Chicago, IL
Name:Brandi Ogbevire Title:Assistant Project Manager #2 Location:Chicago, IL
Person(s) to whom Cost Change Request forms must be submitted for approval:
Name: Jeremy Watkins Title: Project Manager Location: Chicago, IL
Name: Paul Muhammad Title: Assistant Project Manager Location: Chicago, ILName: Brandi Ogbevire Title: Assistant Project Manager #2 Location: Chicago, IL
Acceptable reasons for changes in Project Cost (e.g., approved scope changes, increased
costs, etc.):
Describe how you will calculate and report on the projected impact of any cost changes
(time, quality, etc.):
Describe any other aspects of how changes to the Project Cost will be managed:
5/25/2018 Coca Cola Project Plan
14/18
P a g e | 13
Work Breakdown Structure Plan
Quality Management Plan
The Coca Cola Enterprise Project
Provides improved technology to increase efficiency and accommodate increasing businessvolume with limited staff resources.
Improve the quality and efficiency of Coca Cola Enterprise sprocesses by replacing theunderlying infrastructure and deploying secure self-service capabilities.
Improve the quality of fraud detection and fraud prevention efforts by providing better reportingand improved system capabilities to detect and prevent fraud.
Improve performance and provide customer service at a desired level for Coca Cola Enterprise tomeet nationwide standards for response to customers.
Technical Success Criteria
The Coca Cola Enterprise Team will capture the requirements from the documents and load theminto a single database.
5/25/2018 Coca Cola Project Plan
15/18
P a g e | 14
With this database, requirements will be traceable to higher level documents (Detailed DesignDocuments).
Requirements will be categorized for quality testing purposes, and will be the basis for furtherdefining details of the technical success criteria.
Under supervision of the Project Manager, project staff defines and documents quality specificswithin the standard operating procedures for project quality. The standard operating proceduresdocument the characteristics that are expected of the developed software and other projectdeliverables.
Testing
The responsibility for complete and thorough testing of the delivered system is the contractualresponsibility of Watkins & Associates. Project staff are responsible is for verifying andvalidating the acceptability of the delivered system or component. Under supervision of theProject Manager, project staff will provide oversight and participate in testing activities,
including system and acceptance testing. The Quality Manager takes the lead role for developingtesting requirements for the project that encompass the organizations structured testing strategyfor security, network, applications, infrastructure, production-readiness and acceptance testing.The Quality Manager coordinates with the Infrastructure Solutions and Management Division,Test Team, the application areas and the Information Security Office to define types of testingrequired and to identify existing testing resources to be leveraged. The project testing ends whenthe new system is accepted and transitions into maintenance mode.
5/25/2018 Coca Cola Project Plan
16/18
P a g e | 15
Current Network Survey
Coca-Colas main headquarters, based in Atlanta, GA, was recently hacked into by the worldsmost wanted computer hacker, Gary McKinnon. A former Network Administrator failed toimplement the intrusion detection systems, resulting in, Gary McKinnon infiltrating the Bandook
Rat Virus into the main headquarters. Afterwards, the Bandook Trojan horse spread to the sistersites located in, Chicago, IL, San Francisco, CA, New York City, NY, and Los Angeles.Bandook Rat is a backdoor Trojan horse that infects Windows NT family systems (Windows2000, XP, 2003, Vista). It uses a server creator, a client and a server to take control over theremote computer. It uses process hijacking / Kernel Patching to bypass the firewall, and allowthe server component to hijack processes and gain rights for accessing the internet. GaryMcKinnon invaded computer systems belonging to the US military in 2001, shortly after theattacks on the World Trade Center and the Pentagon.
As a result, the Coca-Cola Enterprise network infrastructure is in dire need of improvement.Coca-Cola Enterprise is deprived of a safe and secure network infrastructure which will enable
them to communicate sound decisions and manage the flow of information concerning theirbusiness revenue, employees, customers, and suppliers of inventory to operate successfully. Notonly systems to house information but software applications that will enable them to make newapproaches targeted marketing, future stock market decisions, refinance bonds, assess debt risks,analyze financial conditions, predict business failures, forecast financial trends, and invest inglobal markets. There is no official website at the five locations which supports systems withticketing and products, employment opportunities, promotional offers, and an outlet forsuggestions in increasing revenue for their return on investment. A database system and wirelessinfrastructure not in place causes Coca-Cola Enterprise to become ineffective in analyzing cashflows and information to and from its suppliers for smooth operations. In conjunction to theirinefficiency to analyze information effectively, they face challenges to obtain concrete data on
the company and its competitors along their supply chain to meet industry benchmarks that canbe influenced by numerous factors such as competition, prices, weather conditions, andtechnological development.
The main difficulties Coca-Cola faces is the lack of internet access; sharing files, email andcollaborating remotely with other locations. Our primary challenge is to implement cost effectivesolutions for Coca-Cola to stay on the cutting edge. Given the company is relatively large; it isin Coca-Colas best interest to stay afloat with the fortune 500 companies.
5/25/2018 Coca Cola Project Plan
17/18
P a g e | 16
Statement of Need
The following implementations need to be set in place in order for the Coca-Cola Enterprise tofunction successfully:
Internet Protocol Addresses and Domain Names Data Transmission and Networking Protocols Network Security Reestablished Servers Reconfigured Routers & Switches Reestablished Telecommunications Reinstalled Software Applications The Google Search Appliance (GSA)
The Google Search Appliance Overview
With Google Search Appliance 6.8, Coca Colas intranet or website search engine can be asrelevant and reliable as Googles and just as easy to use. Google Search Appliance (GSA) can
provide the Coca Cola Enterprise universal search for business, enabling enterprise or websitecontent to be searched through one easy, familiar search box. The Appliance searches intranets,web servers, portals, file shares, databases, content management systems, real-time data inbusiness applications, and cloud based systems, such as Google Applications, Google SiteSearch, and other social networks. After the Google Search Appliance is implemented, it willscale Coca Colas billions of documents effortlessly. The Search Appliances scalable
architecture allows multiple appliances within the organization to share search indices acrossvast ranges of content and still provide unified results. This brings scale to exiting searchdeployments, without disruption or changes to hardware or software, and allows unified searches
across multiple departments or geographies with separate appliances. The Appliance providesrigid security across billions of content sources.The advantages that Coca Cola gains compared to other Fortune 500 companies are as follows:
Anticipated reduction in call handling time, resulting in 10-15% cost savings Increased search relevancy, enabling faster agent responses to customer needs Decreased in-house effort in security parameter Promoted bottom-line profitability and better business result for customers Improved end-user satisfaction Share search with other colleagues and document previews in search results Universal access to information
Expect these advantages to save the Coca Cola Enterprise over $1 trillion (USD) in economicvalue per year.
5/25/2018 Coca Cola Project Plan
18/18
P a g e | 17
Intrusion Detection Solutions
Watkins & Associates will provide Coca-Cola with the tools to manage their optimuminventory levels for manufacturing processes by using server secured reporting tools tocommunicate effortlessly and efficient. Each server provides the mechanisms for maintaining
the integrity of stored data, managing security and user access, and recovering information if thesystem fails. Watkins & Associates uses the most competent telecommunication resources whilekeeping the cost to a minimum. Coca-Cola is relatively large company. As a result, weveimplemented technology that will be catered toward the clients needs.
Watkins & Associates will reestablish internet connectivity between Coca-Colaseffected locations and its main website which will market goods and services to customersthrough electronic commerce, rather than writing a check or using cash. To build long-termrelationships between the customer and Coca-Cola Enterprise, Watkins & Associates offers asolution to install a customer relationship management system (CRMS) and a digital dashboardon Coca-Colas main server, located in Atlanta, Georgia. The main server will replicate thesoftware systems to the sister sites in Chicago, New York City, Los Angeles, and San Francisco.
Upon successful implementation, utilizers of the CRMS and digital dashboard will be able toprovide information, assist in allocating advertising budgets, and maximize the lifetime customervalue for the company.
Snort Intrusion Detection Systems (SIDS), are security countermeasure solutions whichenhance network security of the network infrastructure. SIDSs are implemented at theinformation infrastructure security level and serves as the next line of defense after the firewall.They monitor network traffic of all the domains by pinpointing intruder attacks in real time.When an attack is identified, Snort can take a variety of actions to alert the systems administratorof the threat. The Snort Packet Sniffer has the ability to listen to all IP packets and decode them.The firewall may block access points within the network; however, they are unable to decipherbetween malicious activities of hackers. In contrast, intrusion detection systems can monitor for
hostile activity on these openings.
Recommendations
Within the contents of the Coca Cola Project Plan, Watkins & Associates has surveyed theenterprises current network infrastructure, challenges, solutions, and costs to enhance thedevelopment of interactive media. To increase revenue and scalability, Watkins & Associatesrecommends that all solutions remain properly secured and updated for the integrity of the CocaCola Enterprises network infrastructure.