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Coaching SkillsSession 2: Determining the
Session Outcomes and Expanding Awareness
Overview
• Session 1 – Coaching Overview and Active Listening• Session 2 – Determining the Session Outcome and
Expanding Awareness• Session 3 – Hearing the Holy Spirit and Pinpointing the Key
Issue• Session 4 – Developing Action Steps and Empowering the
Coachee to Take Action
Listening Expanding
Four
Coaching Skills
FocusingEmpowering
Listening Expanding
www.leaderbreakthru.com
CoachingFIRST SHIFT (of THREE)
FROM TALKINGTO LISTENING
www.leaderbreakthru.com p.25
You cannot teach a man anything. You can only help
him discover it within himself.
-- Galileo
www.leaderbreakthru.com p.25
Defining Outcome
The OUTCOME of a COACHING exchange is the agreed upon desired end-result, and/or goal of a coaching
interaction, conversation or or coaching appointment.
• OUTCOME begins the process of surfacing the VOICE of the coachee.
www.leaderbreakthru.com p.25
Point
• The CLEARER the OUTCOME... the more POWERFUL the coaching.
• ARTICULATION – FOCUSING
• CLARITY of the OUTCOME of the coaching conversation often brings clarity to the actual issue itself.
WARNING: Don’t Rush!
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Coaching DemonstrationOUTCOME
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Pathway to THE OUTCOME
Three StepsFirst: ASK
Second: CLARIFYThird: SUMMARIZE
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The C.O.A.C.H. Model™
CONNECTING with the leader.

Coachingthe Development
of Leaders
SampleQUESTIONS
• What would be most helpful for us to talk
about?• What would you like to
be the outcome of our time together?
• What issue would you like to work on… talk
through?• What would you like to
see happen as a result of the time?
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Exercise:OUTCOME7 min. DEBRIEF / SWITCH7 min.
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p.20
p.8
Laser PhrasingThe micro-skill of verbalizing
back to the one being coached, a laser-focused summary of
what he or she has expressed to you.
Sample
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“Work” on YoursOUTCOMES Clear (mutual understanding)
Specific (singular in focus)
Achievable (within the time allocated)
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REVIEW
/ ENHANCE
Listening Expanding
Four
Coaching Skills
FocusingEmpowering
Listening Expanding
www.leaderbreakthru.com
Questions that Open Up - Activity
• Are you happy about this decision?• Is your supervisor in agreement with this?
p. 29
The Power is in the Questions!
•Questions that OPEN-Up•You Say the question as an OPEN question, they initial
PracticingQuestions
GOODQuestions
help to EXPANDAwareness!
The Power is in the Questions!
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Core Skill – Expanding
“Transformation comes more from pursuing profound questions than
seeking practical answers.”
-Peter Block p. 30
Core Skill – Expanding
“Discovery is about ownership. That which an individual discovers, they
have a greater propensity to implement.” -Terry Walling
p. 30
Core Skill – Expanding
“Assumptions are unspoken thoughts, emotions, evaluations, and decisions…
something believed to be true without proof or based on proofs that are no longer true.”
-Keith Webb p. 30
Core Skill – Expanding
p. 30
The Power is in the Questions!
•Change begins the moment you ask a question.•The key to coaching is good QUESTIONS.•Questions can help coaches to both LISTEN and
EXPAND the awareness.
www.leaderbreakthru.com p. 30
Often Good Questions are about Asking the Obvious
PURE?s
www.leaderbreakthru.com pp. 31-32
The Power is in the Questions!
•Questions that OPEN-Up•You Say the question as an OPEN question, they initial
PracticingQuestions
Jesus... Questions
“What do you want?”
Although Jesus knows what each of us needs, he allows
people to direct their requests according to how
they perceive their own needs and life.www.leaderbreakthru.com p. 33
The Power is in the Questions!
•Questions that OPEN-Up•You Say the question as an OPEN question, they initial
PracticingQuestions
The Power is inthe Questions.
Seven Types of
Questions
www.leaderbreakthru.com pp. 34-36
The Power is in the Questions!
•Questions that OPEN-Up•You Say the question as an OPEN question, they initial
PracticingQuestions
www.leaderbreakthru.com
1. Open – What makes you think…?2. Emotive – How do you feel…?3. Testing Assumptions – I am hearing…
what have you decided?
pp. 34-36
Expanding theirAwareness
STATEMENTS CAN ALSO
SERVE AS QUESTIONS
• Tell me more about that?!• Help me understand that better?!• I am not sure I understand what you meant. Unpack that some
more for me?!• It sounds like there is more going on inside of you?! • You seem frustrated by all of this?!• It feels like you have already decided what you are going to do?!
www.leaderbreakthru.com p. 34
The Power is in the Questions!
•Questions that OPEN-Up•You Say the question as an OPEN question, they initial
PracticingQuestions
www.leaderbreakthru.com
1. Open – What makes you think…?2. Emotive – How do you feel…?3. Testing Assumptions – I am hearing…
what have you decided? 4. Who, What, When, Where5. Development – What does this say
about how God is shaping you?6. Why – What could you have done?7. Permission – Can I…?
pp. 34-36
The C.O.A.C.H. Model™
CONNECTING with the leader.

Coachingthe Development
of Leaders
EXPANDING Awareness
Open QUESTIONS
10 Min. each
Awareness, Pt. 1
Practice… (Start with Laser Phrased- Outcome)
FOCUS is on information gathering
Not resolving... exploring
Largest step in C.O.A.C.H
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Takeaways from Sessions 1 and 2
Listening• Coaching vs. Mentoring
• Three Voices• Ways to Listen Better
• Clarifying Outcomes
• Laser Phrasing
Expanding• Open Questions• Promoting Discovery
• Pure-Statement Questions
• Seven Types of Questions
p. 37
Lunch
