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Managers, Leaders, and all who want to succeed need to know and facilitate through the 6 stages of changes. Overcome resistance and see more success.
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Leading for A Change
Rev. Gary Sweeten, Ed. D., LPCC, Retired
Sweeten Life Systems
Life Way Counseling Centers
Doing the right things at the right time
http://garysweetenblogspotcom.blogspot.com
www.garysweeten.com 513-300-5065
04/14/23 Change for Good 2
Who Decides to Change?
• The Consultant• The Doctor• The Boss• The IRS• The Lawyer• The Pastor• My Mother-in-Law
• What is Change?
04/14/23 Change for Good 3
Describe Change
• Any activity that you initiate to help modify your thinking, feeling or behavior is change.
04/14/23 Change for Good 4
Kinds of Change
• Numerical• Personal• Spiritual• Organic
• You Add--
04/14/23 Change for Good 5
Stuck? Analyze a Situation
• Worker is Stuck in changing
• What• When• How• Describe
• Find two people to discuss this with
• What have you tried?• What worked?• What failed?
04/14/23 Change for Good 6
Research
• The Trans theoretical Model: different approaches at different stages.– Non-Directive– Directive– Educative– Milieu– Paradox– Brainstorm– Narrative– Prayer
• The issue is not just What to say and do.
• A key is know – when to act and
– What we do.
04/14/23 Change for Good 7
Do the Right ThingAt the Right Time
– The Wrong thing to do at the Wrong time
WRONG WRONG thing
WRONG WRONG time
WRONG WRONG thing
RIGHT RIGHT time
RIGHT RIGHT thing
WRONG WRONG time
RIGHT RIGHT thing
RIGHT RIGHT time
– The Wrong thing to do at the Right time
– The Right thing to do at the Wrong time
– The Right thing at the Right time
04/14/23 Change for Good 8
TIMING and INFLUENCE
• Wrong Intervention @ Wrong Time = Disaster
• Wrong Intervention @ Right Time = Bad Decisions
• Right Intervention @ Wrong Time = Frustration
• Right Intervention @ Right Time = Progress
04/14/23 Change for Good 9
Research
• All change is self-change!– Work– Religion– Counsel– Parenting– Management
04/14/23 Change for Good 10
Successful Self-change• Individuals follow a powerful and, perhaps
more important, controllable and predictable course.
•
• Along this course are various stages, each calling for particular and different approaches to change.
04/14/23 Change for Good 11
Six Stages of Change
• Pre-Contemplation/Conviction
• Contemplation/Conviction
• Preparation-Consider Cost
• Commit to Action
• Continue Action
• Closure-Solution Applied
04/14/23 Change for Good 12
1. Pre-Contemplation
• No Problems Seen by Client– Others see the problem– Clients don’t see the problem
• No plans for change in the next six months
• This new idea is a fad and will pass
04/14/23 Change for Good 13
2. Contemplate Change
• Problem exists some times, not NOW– Is this new process/approach/program worth
the hassle? Ambivalent!
• Will change over the next six months– Sees some Pros of the new program
• No Action right now-Too many Cons
• Not ready to change
04/14/23 Change for Good 14
3. Prepare to Change
• Count me in!– Intends to take action soon!– Getting ready– Vulnerable to resistors
• More Pros than Cons (Tipping Point)– This is a critically important stage!– Counts cost
04/14/23 Change for Good 15
4. Action!!!!
• I am doing it!
• I try to implement new skills & knowledge
• Six Months of Practice
• I feel clumsy and get discouraged
• I might lapse and be embarrassed– Do not pressure Action before Preparation is
completed. May discourage Action
04/14/23 Change for Good 16
5. Maintain Change Steps
• Practice Makes___________
• Took Action over six months ago
• Learning curve gets easier
• Can’t believe we didn’t do this before!
• I was all for this all the time!
04/14/23 Change for Good 17
Maintenance
• Prevent Relapse • HALT
– Hunger – Anger – Lonely – Tired
• Avoid– Crises– Lack of support team– Lack of affirmation at
home– Lapses
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6. Completion Of Change
• Not tempted to return to problems
• New skills are habits– Body memories (GOLF)– Always been this way
04/14/23 Change for Good 19
Finished!
• System has changed– New Patterns
• Thinking about new challenges– New changes needed
04/14/23 Change for Good 20
How Do We Influence Others?• Common Factors
• Skill and Knowledge of Manager– Interventions
• Faith and Hope of the Worker– Past experiences
• Interaction of Manage & Worker
• Worker Motivation
• Worker Support for Changes
04/14/23 Change for Good 21
Circle of Influence
Mgt Ideas
Seeker Hope
Seeker-Coach Relationship
Outside Factors
Motivation
Encourage
04/14/23 Change for Good 22
Sources of Influence
• Helper/Manager Knowledge and Skills
• Coach-Mentor-Consultant – Knowledge, techniques, interventions– Grad School and Text Book
04/14/23 Change for Good 23
Sources of Influence
• Faith & Hope of the Client
• Positive or Negative– Placebo– I can change – I can improve– The Coach can help me
04/14/23 Change for Good 24
Sources of Influence
• Emotional IQ
• Relationship of Mgr & Worker
• Caring interaction patterns – Always Spiritual – Inviting– Genuineness– Respect Empathy Warmth
04/14/23 Change for Good 25
Sources of Influence
• Seeker’s inner life space– Motivational level – Interest– Insight– Pain
04/14/23 Change for Good 26
Sources of Influence
• Support System– Outside events (Books, TV, Water Cooler)– Support for change (Friends, Family,
Colleagues)
04/14/23 Change for Good 27
Percentage of Influence
Coach Ideas 15%
Seeker Hope 15%
Seeker-Coach Relationship 30%
Outside Factors
Motivation
Encourage 40%
04/14/23 Change for Good 28
Stuck? Analyze Readiness
• A Client is Stuck in the process: Stage?
• A personal change issue: Stage?
04/14/23 Change for Good 29
Research on Groups
• About 20% of the folks in an organization are ready to Take Action at any one time.
– Be a detective and find where people are in the change process
• Find the 20% – Action Plans are most successful when they
unfold over time.
04/14/23 Change for Good 30
Do the Little Things
• The action stage is simply one of six stages.– It is not everything– Do not get ahead of the Client in readiness for
change. – Make sure you know where the person is in
the process
04/14/23 Change for Good 31
Plutarch
• Many things which cannot be overcome when they are together yield themselves up when taken little by little.
04/14/23 Change for Good 32
Research
• We are more likely to be successful in attempting to influence change if we give two choices…rather than one;
04/14/23 Change for Good 33
Success
• Success rate improves with three or more choices.
• (Use a bad choice.)
• Choices increases motivation; commitment gets stronger.
04/14/23 Change for Good 34
Success
• We become more likely to complete all six steps of change if we have choices
04/14/23 Change for Good 35
Most Important Factors
• Listen, for Heaven’s Sake!
• Know client
• Know stage
• Know resistance
• Know Pros and Cons– Don’t push – Offer options– Clarify and move on
04/14/23 Change for Good 36
Research
• People who believe they have the autonomy to change themselves are more likely to act successfully than if they have limited choices.
• Victimization Language limits one’s motivation to change
04/14/23 Change for Good 37
Open Discussion
• What stage are you Personally?
• As a Consultant?
• Share one at Table
04/14/23 Change for Good 38
Growth and Change
• This is an asset based not a sickness model for Peer & Para professionals– We look for resources and strengths– We look for small, strategic changes – We look for solutions – We do not want in-depth family or
psychological knowledge of the Seeker
• We cannot change anyone else
04/14/23 Change for Good 39
Cooperating With Six Stages of Change
• The Seeker Moves Along– I. Visitor-Pre Conviction
• No problem.
– II. Complainant-Conviction, Consider Cost• A problem but others need to change
– III. Ready to grow-Commit to Grow• I see a need to change
– IV. Maintains change-Continued Growth• Support and encouragement
04/14/23 Change for Good 40
Cooperation by Helper• I. Visitor Stage
– Satisfied– No Problem
• II. Complainant– Dissatisfaction– Focus outward
• III. Ready to grow-– Helper facilitates goals – Rewards growth
• IV. Maintenance-– Encourager
• I. Host – Listens and builds trust– Asks about issues
• II. Listener– Listens– Open questions– Clarifies info about solutions
• III. Helper– Supports Goals– Asks questions
• IV. Looks for Progress
04/14/23 Change for Good 41
Proactive Learning Teamwork Stress Mgt
Pre-WorkOn Issue
Social Support Understand my stress
Sharing Collaborate Decisions Support health
Affirm Insights Decisions Together Help me stay calm
Keep me competitive Allow Mistakes Time
Understand Pros Share Work Rewards
Pros To Share
04/14/23 Change for Good 42
Three Cons
Proactive Learning Collaborative Teamwork Stress Management
Must share my private life
Make me Dependent Too much time
Time Away from my Routine
Reduce my autonomy Disrupt my schedule
Requires more time to study
My unique talents will be missed
Stress give me an edge
04/14/23 Change for Good 43
Hope and Change for Humpty Dumpty Sweeten, Sweeten and
Griebling• The Processes of Change
04/14/23 Change for Good 44
New Ideas About Change• Group Change www.positiveworkplace.com
• Mastering Change: A Core Competency for Employees, Prochaska, Janice, Pro-Change Behavior systems, P.O. Box 755 W. Kingston, R.I. 02892
• Change for Good, Prochaska, Norcross and Di Clemente, Harper Collins
• Hope and Change for Humpty Dumpty, Sweeten & Griebling, www.authorhouse.com