Cns Corporate Overview Ever Wor X Focus 4 09

Confidentialwww.contingent.com

SPEED ACCURACY INTEGRITYPractical Solutions Exceptional Quality

Contingent Network Services, LLCCapabilities Overview

A Global IT Services CompanySpecializing in WAN Management, Network Integration,

Logistics & Maintenance for Large Enterprises


SPEED ACCURACY INTEGRITYWho We Are

A Global IT Services Companyspecializing in WAN management, network integration,

logistics & maintenance for large enterprises.

In a Sentence


SPEED ACCURACY INTEGRITYWhat We Are

Anywhere. Fast.

In Two Words


SPEED ACCURACY INTEGRITYCompany Overview

Founded 1984, Private, 85 Employees, Cincinnati, Ohio ~$25M Annual Sales, No Debt, Always Profitable

Major Service Lines: Network Integrator & Managed WAN

Provider 100% Employee Owned

Banking Services from PNC We Sell Results Backed Up by Lifetime Warranty

Contingent Network Services


SPEED ACCURACY INTEGRITYOur History

Although Contingent has dramatically increased its capabilities over the last twenty-five years, our focus on exceeding customer expectation

has never changed.

1984 1991 1998 2000 2002 2004 2009

Founded on a multi-year fiber optic deployment

contract in Ohio with the Mead corporation.

Cables To Go services division rebranded as “Contingent Network

Services”

Contingent management team buys Contingent

division in July and becomes a standalone LLC

Contingent named to the 2008 Inc. 5000 and moves into its new, purpose-built, 50,000sqft headquarters

facility THELASTARGROUP, Inc.

The Lastar Group, Inc purchased by manufacturer Cables To Go & together

they form “Lastar, Inc.”

CTG

Contingent launches distributed enterprise professional services

platform called “LANWorX”

Contingent launches innovative Managed WAN Services platform called

“EverWorX”

25 Years of Doing Difficult Things Well


SPEED ACCURACY INTEGRITYOur Mission

To profitably provide our Clients with

practical, high quality, cost-effective network

services wherever and whenever needed for

reliable, enterprise-wide communications all

through a centralized source of real-time

business intelligence.


SPEED ACCURACY INTEGRITYWhat to Expect from Us

100% Lifetime Workmanship Warranty


SPEED ACCURACY INTEGRITY

Managed WAN and VoIP Provider Best-in-class circuits, hardware, software, remote and field support to

optimize clients’ WAN performance and provide VoIP services worldwide Not a carrier or VAR: technology, equipment and circuit

provider neutral

Network Integrator (On Call 7x24x365) Design, deploy and support ALL types of WAN and LAN infrastructures If it’s part of a network or connected to one, we can install it or

fix it if it’s broken

What We Do

Managed Services - MRR

Standard Services - NRR


SPEED ACCURACY INTEGRITYWhat We Do

Managed Services - MRR

Standard Services - NRR

SIP TrunkingManaged WAN Hosted VoIPPrepaid Field

Dispatch RepairManaged

Maintenance

Voice & Data Integration

Field Dispatch Repair

Retail Voice & Data Integration

Telecom Carrier Activations



Speed Accuracy Integrity

Why We Are Different

Our Culture



Ilex Software Platform We know where everyone and everything is at all times

One Scope, Thousands of Sites, Short Notice Or multiple scopes, One Site, No Notice and everything in between

Thousands of Certified Contractors Worldwide 7000+ Companies, 50,000 engineers/technicians, 55 countries

7x24x365 Dispatch Center US-based, English speaking US Citizens

2-Hour Onsite Response Time

We Have Speed

Speed



Ilex Software Platform We know where everyone and everything is at all times

100% Technology-Neutral Approach (Vendor, Carrier, Technology) Whatever is right for each client location’s needs

Online Customer Care Center

Our clients know where everyone and everything is at all times

50,000sqft State of the Art Logistics Center Provides for lifecycle approach to everything

We are only as good as we were today

We Have Accuracy

Accuracy



100% LIFETIME Workmanship Warranty If a problem results from our workmanship, we will fix it at our expense

99%+ Uptime Guaranty backed by Automatic SLA Payouts If a site is down for more than 15 minutes total during a day, that day’s

charges are automatically deducted from client’s next invoice

No Obligation Free Trials We regularly give new prospects 100% free trials to prove

we do what we say we do

You either have it or you don’t

We Have Integrity

Integrity


SPEED ACCURACY INTEGRITYKey Elements of Our Success

Known for OPERATIONAL EXCELLENCE (not flashiness) Core Competencies: Engineering and Process Control in Large Scale

2008 Inc. 5000 (#2785) Fastest Growing Privately Held Company

2008 Business Journal Fast 55 (#14) Metropolitan Cincinnati

Sustainable competitive advantage lies in our proprietary EMS

known as Ilex

Speed, Accuracy, Integrity


SPEED ACCURACY INTEGRITYKey Elements of Our Success

Own our 50,000sqft New & Purpose-Built HQ Facility on 20

acres 100% Management holds 4-Year Degrees, 60% Advanced

Degrees Six Sigma BB, PMP, CPA on staff

63% of Senior Management are Former Military Officers

Speed, Accuracy, Integrity


SPEED ACCURACY INTEGRITYCore Competencies

LAN Integrated TechnologiesNetwork Equipment

Servers/Desktops Voice Systems

LAN Structured DistributionStructured Cabling, Fiber

Wireless System

WAN TelecommunicationsDesign Frame, xDSL/Cable/Satellite VPN, MPLS

Circuit Selection, Provisioning, Install Supervision Aggregation, Monitoring, Support

Pathways, Endpoints, Connectivity


SPEED ACCURACY INTEGRITYFeature Capabilities

Coverage throughout 55 Countries Patterned services at hundreds of simultaneous job sites

Multi-vendor (not a reseller) support PCI Compliant

2 Hour onsite response time 7x24x365 Dispatch Center

Real-time business intelligence through web-based Ilex

software Technical Assistance Center enables “No-Call” policy

Flexible pricing plans

Multi-Site Experts



Phase 1: Consulting, Design and PlanningNetwork Design, Validation and Capacity Planning

Telecommunications Service Availability StudyTrace AuditSite Audit

Integration & PrototypingAsset Inventory

Phase 2: DeploymentOnsite Installation

Logistics, Staging & ConfigurationCircuit Provisioning & WAN Activation

Document Management and ReportingSite Preparation

Material, Equipment and Warranty Procurement

Phase 3: Operations and Support (Managed Services)Field Services (Break-Fix)

Customer Care Center (Help Desk)National Depot

Managed WAN and Network MonitoringMaintenance & Extended Warranty

Bench Repair

Client Lifecycle Approach

PHASETWO

PHASETHREE

Operations Support

Consulting, Design & Planning

Deployment

ONEPHASE

We can engage in one, all or any combination of phases for each Client.



Major Market Segments

LAN Integrated TechnologiesNetworking Equipment

(router, switch, firewall, hub, modem, power protection)Voice/Video Equipment

(legacy pbx, VoIP, IP Telephony, VoFR, VoDSL, IP-based CCTV, broadband video)

Server/Desktop Equipment(pc, server, network storage, printer, scanner, atm, point-of-sale)

LAN Structured Distribution Technologies Structured Premise Cabling

(CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs)

Outside Plant Cabling(underground and aerial fiber/coax splicing, boring, trenching,

terminations)Wireless Infrastructure

(Wi-Fi point to point/multi-point/omni-premise and campus)

WAN Telecommunications(Frame relay, DS1, xDSL, VSAT, DOCSIS Cable, Fixed Wireless, EVDO)

Technology Expertise

“Vendor, Carrier and Technology Neutral”

We can call on a vast network of subject matter experts to help a Client at the precise moment when help is needed.

1

2

3

4

5

6

7

Physical

Datalink

Network

Transport

Session

Presentation

Application

OSI Model


SPEED ACCURACY INTEGRITYResponsiveness and Flexibility

Deployment and Overall Performance99.9% onsite arrival record

99.95% customer satisfaction rating* *(average overall rating for survey completed by client’s at every site we visit)

Troubleshooting and Repair Performance99.9% onsite arrival record

97% of our dispatch visits we arrived on time or early 95% of the dispatches results in a first-visit repair

Continuous Measurement


SPEED ACCURACY INTEGRITYOur Reach

Work EnvironmentsOn-Premise

Outside Plant Central Office

Co-locations

Coverage in 55 Countries



Design , 5%

Deployment,

37%

Support, 35%

Managed

Services, 23%

Client Lifecycle Approach

Revenue by Lifecycle Phase



11%

7%

17%8%

19%

23%4%

9%

2%

Specialty Retail

General Retail

Food/ QS Retail

Financial

Telecommunications

IT Consulting

Equipment/ Software Mfgs

Industrial Manufacturing

Other

Technology Focus

Major Market Segments

Revenue by Major Market Segment



Technology Focus

Annual Sales Growth Since Buy-out

2001 2002 2003 2004 20052006 2007

S1

Sales Growth

34% CAGR D&B Credit Rating 3A3DUNS# 11-883-8593



Technology Focus

Annual Profit Growth Since Buy-out

Profitable in every year of existence

20012002

20032004

20052006

2007

Profit Growth


SPEED ACCURACY INTEGRITYQuality Assurance

Core Facets

Voluntary Commitments QMQM

Design Quality Conformance Quality

Delivery Quality Budget Accuracy

Measured on every job

Total Customer Satisfaction Workmanship Quality

System Availability Communication On Time Arrival

Money back if commitments are not met

Blue Diamond – Quality Management


SPEED ACCURACY INTEGRITYWhy We Are Different

Proprietary Software


SPEED ACCURACY INTEGRITYILEX Enterprise Management System

Proprietary SQL-based “Services factory” Ilex provides automated real-time status of critical business intelligence to

our clients via the Customer Care Center and through email.

Ilex is routinely integrated to our Client’s own back office software


SPEED ACCURACY INTEGRITYCustomer Care Center

Secure Web “Key Hole”The CCC displays automated real-time status of critical business

intelligence to our clients, suppliers and channel partners.


SPEED ACCURACY INTEGRITYSome of Our Clients

“We Make Them Better”

References Available

zumiez



Design, deploy and support ALL types of networking and telecom infrastructures Data, Voice and Video cable installation High performance circuit extensions Edge device installation (xDSL, Cable Modem, IAD, NIU, Satellite, Router) Online order processing and real-time project tracking through Customer Care

Center If it’s part of a network or connected to one, we can install it or fix it if it’s broken

Benefits vs. Telcos and Others Faster response times Nationwide coverage Lower total costs More capable field personnel Professional project managementActivate Locations

MACWorX Deployment Services

Activate Locations



Available throughout North America and 55 Countries

Clients can choose arrival time and pricing based on urgency

Highest level of urgency guarantees arrival within 2 hours

Customer Care Agents controls field personnel performances

Online order processing and real-time project tracking

Benefits vs. Telcos and Others Faster response times Nationwide coverage Lower total costs More capable field personnel Professional project management

On Demand Field Troubleshooting & Repair for any hardware and software with 7x24x365 dispatch

Keep IT Working

NetMedX Field Repair Services



Full featured enterprise-class phone system plus many new productivity enhancing functions

Unlimited local and long distance calling No upfront costs with legacy equipment buy-backs available No cost, no obligation pilots Fully managed application and WAN 99% Uptime Guarantee with automatic credits US-based Help Desk – 7x24x365 with SLA One vendor, one bill, with real-time call detail information

Fully Hosted VoIP (offsite PBX) – OR –IP Trunking to (onsite) phone systems

Join the VoIP Revolution

VoIPWorX IP Telephony Services



Fully Hosted VoIP (offsite PBX) – OR –IP Trunking to (onsite) phone systems

Join the VoIP Revolution

VoIPWorX IP Telephony Services

VPN/FR/MPLS

xDSL, Cable, T1, FW

VOIPWORX STANDARD SITE

Monitoring Server

Existing Handsets

Hosted Network SecurityIDS/AV/AS

VoIPWorX Switch

`

IP Handsets

WIFI

VOIPWORX GOLD SITE

xDSL, Cable, T1, FW

CONTINGENT

CloudCloudVPN/FR/MPLS

WAN Router

Switch

VoIP Terminal Adapter

Existing IP-Unaware PBX

PSTNPSTN

WAN Router

Switch



99% Uptime Guarantee with automatic credits No cost, no obligation pilots No upfront costs US-based Help Desk – 7x24x365 with SLA Online order processing and real-time project tracking PCI-DSS compliant Vendor, carrier and technology neutral

It’s time your Clients stopped buying WAN services from carriers and start buying them from an independent Managed WAN Provider

Simplify Your WAN

EverWorX Managed WAN Services

Custom-designed combination of best-in-class circuits, hardware, software combined with outstanding field support



Contingent’s EverWorX Managed WAN Services EverWorX combines best-in-class telecommunications, hardware, software, remote and field support to perfect your network performance and team productivity.

EverWorXTM Managed Network Services (Multi-Site WAN)Simplify Your WAN



Contingent is not a telecommunications carrier. We are a new breed, a Managed WAN Provider.All telecommunications carriers want your WAN business and promise anything to get the sale. Sadly, delivery after the sale rarely meets your expectations.

We recommend that you stop buying WAN services from telecommunications carriers.



SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)

How Are These Services Provided Today?Carriers aggregate networks using an array of technologies including Frame Relay, MPLS, IPSEC VPN.There are two primary approaches the carries offer including a managed “edge” and an unmanaged “edge”.Local loop access to the facilities are provided by multiple local loop service providers.Two primary types of providers exist including the carrier and the WAN aggregator both of which may offer both public or private solutions.

Simplify Your WAN



Gaps in Current Services Models Networks are unreliableSLAs are difficult to enforceToo many bills and contracts to manageBilling is rarely accurate, requires constant reviewSteep penalties for early cancellationPoor support coordination Over engineered networks and excessive feesPoor help desk supportPrivate networks are almost never truly private

Simplify Your WAN



Primary Objective of the EverWorX Managed Network Services ProgramSimplify Your WAN

Advantages of the EverWorX Managed Network Services ProgramFully managed & completely customizable 99% Uptime guaranteed through rigid SLA One invoice No cost, no obligation pilots No upfront cost Legacy equipment buy-backImmediate response 24x7x365 from US-based Help Desk Real-Time web portal and integration Automatic outage credits applied to next billing cycle PCI DSS Compliant Minimum bandwidth requirements Vendor, carrier and technology neutral

Simplify Your WAN



Wide Area Network

Service Components

Asset Tracking & Management

Depot and Warehouse

Services

Circuit Provisioning

Remote & On-Site Break-Fix

Services

Network Monitoring

Services

Warranty Services

Network Core Design and

Hosting

WAN Aggregation &Redundancy

Simplify Your WAN



Featured in April 2007 Stores Magazine “Ditching Dial-Up”

`

DBU

VPN/FR/MPLS

xDSL, Cable, Satellite, Type 2

REMOTE SITEVPN/FR/MPLS

HOSTED COREw/RAS

Network/Server/DesktopMonitoring

VOIP

WIFI

Hosted Network SecurityIDS/AV/AS

Hosted VOIP/EmailUnified Messaging`

DBU

VPN/FR/MPLS

REMOTE SITEVOIP

WIFI

`

DBU

VPN/FR/MPLS

VOIP

WIFI

HEADQUARTERS

xDSL, Cable, Satellite, Type 2

CONTINGENT

CloudCloudVPN/FR/MPLS

CREDIT CARD MERCHANT SERVICES

Example Summary•Fully Managed IPSEC VPN•Monthly fee only, no up front charges•Avg. Speed 1.5+Mbps x .5+Mbps•36 Month Term •Cancel Without Cause•99% Uptime Guarantee•Real-time Monitoring•Automatic Credits for Outages•Automatic Dial Back-up•US-Cincinnati Help Desk•SLAs for Installation & Support•All Hardware, Software Included•De-installation, Installation Included•Hosted Cisco Core and Firewall•PCI Compliant•Single Electronic Invoice•No Obligation, No Cost Pilot

Simplify Your WAN

Example EverWorX Multi-Site Wide Area Network Design



PCI-DSS CompliantDSS Consultant: Trustwave (Qualified Data Security Company)

Network Service Maintain a company standard that serves as a template for each network we build and manageSelf assessment completed in January of 2007Internal and external quarterly scans to maintain complianceWe do not de-encrypt or store cardholder data, authorize or settle transactionsCore PCI compliance as a Payment Transmission Service Provider will be complete for 2008-09 in December 2008




Edge Device Monitoring and ManagementKey Capabilities CPU UtilizationPort level management & visibilityMemory UtilizationErrors and DiscardsVoltage, Temperature etcBuffer statistics (Hits, misses and failures)Batch UpdatesDisaster Recovery

ICMP/SNMP NMS Platforms Currently Available*IBM TivoliAdventNet ManageEngineHP Open ViewWhat’s UpCiscoWorks/LMS *Custom integration with online Care Center

Simplify Your WAN


SPEED ACCURACY INTEGRITYEverWorXTM National Broadband Rates & Service Components

table continued from left


SPEED ACCURACY INTEGRITYEverWorXTM Franchise 1-Step Online Enrollment Form



One Electronic Invoice


Sample Equipment Board



Quick Service Retail Food Chain 411 locations

LOCATION PROFILE (What’s Included at Each Site - Data) 1.5Mbps x 256K PCI-DSS Compliant WAN Backed by rigid, 99% uptime SLA (with automatic credits) Proactive Monitoring, PCI Event Log, Web Content Filtering Wireless Internet Access Installation, project management, post deployment onsite support WAN hardware (including routers and ATAs for existing phones) Consolidated billing

LOCATION PROFILE (What’s Included at Each Site - Voice)

2 hosted business featured VoIP seats Backed by rigid, 99% uptime SLA (with automatic credits) Auto Attendant, Call Forwarding and 911 Installation, project management, post deployment onsite support No Contract – Can be canceled anytime, without cause

Total All-Inclusive Cost:$280/site

(You decide your mark-up.)

The perfect solution for large, distributed enterprises with an unbeatable price!

EverWorX WAN + VoIPWorX IP Telephony Service Package

Managed Services Case Study


SPEED ACCURACY INTEGRITYNetMedX GoldTM Managed Repair and Maintenance Services

Contingent’s NetMedX Gold Managed Repair and Maintenance Services NetMedX Gold is a fixed-cost, turnkey maintenance program for any network hardware, software and infrastructure with depot, asset tracking, remote help desk, field troubleshooting & repair, full parts warranties, proactive monitoring and more all under one Service Level Guarantee.

Keep IT Working



How Are These Services Provided Today?Service contracts are based on defined Service Level Agreements (SLAs) typically outlined in the client’s Request for Proposal (RFP).Most contracts have 2-3 SLA categories for which all equipment is covered.All service contracts include minimum service performance requirements, usually targeting 90% compliance. Real-world achievement is typically 60-70%. Because of this disparity, many clients have implemented penalty clauses for non-compliance.Reporting of vendor performance is typically provided by the vendor utilizing their own data, and can not be validated by most clients’ systems.Services have become increasingly commoditized in the market and purchasing strategies such as on-line auctions have become prevalent.

NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working



Gaps in Current Services Models Overwhelming lack of satisfaction Clients for a flawed service delivery processSolutions do not meet client business needs and priorities, distinct from repairing technology.Vendors do not have the desire nor do their systems have the complexity to provide a holistic view of the client’s environment.Infrastructure support is considered a non-strategic operational expense and clients are aggressively looking for ways to reduce total IT support costs; the industry has been unable to provide any meaningful change in the model to address this concern.




Maintenance Vendor’s SecretsVendors often know they cannot fulfill the SLA at the time of contract signing.Vendors often call the end user directly to negate the SLA requirements.Vendors often make decide every day client SLAs will be “blown.”When a call is “blown” it already counts against the vendor, so resolution is deferred.Parts sparing levels are intentionally and grossly inadequate.Vendors often do not have sufficient field resources to meet all of the contractual SLA.Vendors often manipulate SLA calculation and use “call scrubbing” to falsify compliance.Performance is managed to budget, not to contractual SLA requirements.




Why is Contingent Different? Gain-sharingCo-Management approachCall reduction program

Our solution is DESIGNED AND PRICED to actually meet or beat the SLA




Primary Objective of the NetMedX R&M ProgramReduce Total Cost through Co-Managed Maintenance

Advantages of the NetMedX R&M ProgramGain sharing price approachCall reduction strategyUptime guaranteed through rigid SLA Vendor, carrier and technology neutralValue transferred through process managementFull service covers entire item lifecycle in houseImmediate response 7x24x365Real-Time web portal and integration (as needed)Event-driven and item-centric approach to uptimeModular




Depot and Warehouse

Services

Remote & On-Site Break-Fix

Services

Network Monitoring Services

Asset Tracking & Management

Warranty Services

Bench Repair

Network Service Boundary

NetMedX GoldTM Managed Repair and Maintenance Services

Service Components

Keep It Working

Keep IT Working



Desktop

`

DBU

VPN/FR/MPLS

REMOTE SITE

Server

WIFI

Network Security

Server

HEADQUARTERS

`

`

`

SERVICE BOUNDARY A

SERVICE BOUNDARY B

Example NetMedX Gold “Service Boundaries”A network element that falls in the service boundary is “covered” under the NetMedeX Gold service




“Gain Sharing” Pricing Model Steps1.) SLA price provided in two ways: (1) Flat annual maintenance (2) Pay as you go maintenance.2.) Flat annual maintenance fee is paid up front for year one.3.) Year one service is delivered.4.) During month 12, analysis performed on service rendered considering both pricing models.5.) If accumulated “Pay as you go” cost is less than the “Flat annual” we split the difference 50/50.6.) The 50% refund can be applied to the year two flat annual maintenance or paid in cash.7.) The year two expectations are reduced exactly halfway between year one actual and year one estimate.




What Do You Mean “Co-Managed” Maintenance?Typical Vendors provide a 100% outsourced solution, they do it all and tell you how it went later.We believe this approach is flawed.We offer everything they do except ownership of spares.We do the difficult things well like remote and onsite labor and logistics management.This approach is proven to succeed because over communication is a core to the process.Our goal is to help you “self-maintain” and thereby massively reduce cost.We will create a business case that changes the way you approach maintenance forever.


Documents

Cns Corporate Overview Ever Wor X Focus 4 09