Fall — 2013 ELAPID SNAKES .......... 4

SIMPLE REMINDERS TO

HELP DAILY OPERATIONS. 2

100% SCORES .......... 2-3 CMED

focus ADD R ESSI NG T H E T R AI N I NG N EED S OF M EC KL EN BU RG

EM S AG EN C Y CO M M UN IC A T IO N S.

I can’t give medical advice...

Pre-Alerting calls….

Please remember to Pre-Alert calls

when you have a Chief Complaint of

6, 9, 10, or 31. This procedure will

continue indefinitely..

Please remember to use the caller

type field in CAD to record how

you received your call.

2013 CMED Training Schedule

10:00-14:00 unless otherwise noted.

December 3 and 10 When you answer a call and the caller wants to just ask

you a question or ask for medical advice, what do you

say? The most common response we hear in QI is “I

can’t give medical advice over the phone”. But, is that

true? In reality we DO give medical advice over the

telephone. We do it via protocol. Simply asking “Ok,

tell me exactly what happened?” should normally

work. But, the following are two lines we hear people

use very successfully:

Correct:

“let me ask you a few questions so we can get you the right help”

“let me get some information from you so we can determine the

most appropriate care for you”

Police notifications for Alarm

Companies.

When you receive an alarm from a alarm

company and they also have a burglary

alarm, please have the alarm company con-

tact the Police Department. PD may ask for

information we don’t have and they also use

permit numbers we don’t have.

“What we see depends mainly on

what we look for.”

Jan—2013 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS Standard 40 10 95 90 95 90 95 90 90 90

GERIG 35 7 100 100 N/A 100 100 100 100 100

HARRIS 56 5 100 100 N/A 100 100 100 100 100

MAULDIN 57 3 100 100 N/A 100 100 100 100 100

THORNTON 85 8 100 100 N/A 100 100 100 100 100

FEB—2013 CE KQ PAI's PDI's CC FC Total CS

CURLEE 59 3 100 100 N/A 100 100 100 100 100

GERIG 37 3 100 100 N/A 100 100 100 100 100

HARRIS 71 3 100 100 N/A 100 100 100 100 100

WILSON 11 1 100 100 N/A 100 100 100 100 100

ZAMAGNI-MANDER

79 2 100 100 N/A 100 100 100 100 100

Mar—2013 CE KQ PAI's PDI's CC FC Total CS

GERIG 25 5 100 100 N/A 100 100 100 100 100

JEFFARES 192 5 100 100 N/A 100 100 100 100 100

PERKEL 41 6 100 100 100 100 100 100 100 100

STROUT 310 10 100 100 N/A 100 100 100 100 100

April—2013 CE KQ PAI's PDI's CC FC Total CS

BASKIN 47 5 100 100 N/A 100 100 100 100 100

BRAKE 73 2 100 100 N/A 100 100 100 100 100

CURLEE 160 6 100 100 N/A 100 100 100 100 100

GERIG 71 3 100 100 100 100 100 100 100 100

HARRIS 113 2 100 100 N/A 100 100 100 100 100

JEFFARES 46 2 100 100 N/A 100 100 100 100 100

KETTLES 203 3 100 100 N/A 100 100 100 100 100

PARKER 313 8 100 100 N/A 100 100 100 100 100

STROUT 203 4 100 100 N/A 100 100 100 100 100

WILSON 5 1 100 100 N/A 100 100 100 100 100

May –2013 CE KQ PAI's PDI's CC FC Total CS

CLAY 42 4 100 100 N/A 100 100 100 100 100

CURLEE 75 4 100 100 N/A 100 100 100 100 100

DAVIS, V. 260 3 100 100 N/A 100 100 100 100 100

GUSA 76 5 100 100 N/A 100 100 100 100 100

HARRIS 114 6 100 100 N/A 100 100 100 100 100

JEFFARES 94 4 100 100 N/A 100 100 100 100 100

PERTGEN 411 7 100 100 N/A 100 100 100 100 100

WILSON 4 1 100 100 N/A 100 100 100 100 100

June –2013 CE KQ PAI's PDI's CC FC Total CS

BRAKE 78 2 100 100 N/A 100 100 100 100 100

CLAY 82 2 100 100 N/A 100 100 100 100 100

CURLEE 46 1 100 100 N/A 100 100 100 100 100

DAVIS, V. 187 1 100 100 N/A 100 100 100 100 100

EMERSON 19 1 100 100 N/A 100 100 100 100 100

GERIG 99 2 100 100 N/A 100 100 100 100 100

HARRIS 91 1 100 100 N/A 100 100 100 100 100

MAULDIN 28 3 100 100 N/A 100 100 100 100 100

PARKER 386 5 100 100 N/A 100 100 100 100 100

PERKEL 179 5 100 100 N/A 100 100 100 100 100

RHINEHART 357 8 100 100 N/A 100 100 100 100 100

WILSON 11 2 100 100 N/A 100 100 100 100 100

100 % Protocol Compliance For January—June 2013 for EMD

July '13 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS

BRAKE 134 3 100 100 N/A 100 100 100 100 100

DAVIS, V. 326 5 100 100 100 100 100 100 100 100

JEFFARES 176 6 100 100 N/A 100 100 100 100 100

PEET 56 3 100 100 N/A 100 100 100 100 100

RHINEHART 160 2 100 100 N/A 100 100 100 100 100

ZAMAGNI-MANDER 204 4 100 100 N/A 100 100 100 100 100

Jan. & Feb. 2013 Calls Reviewed CE KQ PAI's PDI's CC FC Total CS

STANDARD 10 4 95 90 95 90 95 90 90 90

BASKIN 3 3 100 100 N/A 100 100 100 100 100

CURLEE 7 5 100 100 N/A 100 100 100 100 100

GERIG 4 4 100 100 N/A 100 100 100 100 100

GUSA 12 8 100 100 N/A 100 100 100 100 100

HARRIS 4 1 100 100 N/A 100 100 100 100 100

JEFFARES 13 7 100 100 N/A 100 100 100 100 100

LEWIS 8 6 100 100 N/A 100 100 100 100 100

PARKER 12 7 100 100 N/A 100 100 100 100 100

PERKEL 5 2 100 100 N/A 100 100 100 100 100

STROUT 26 9 100 100 N/A 100 100 100 100 100

Mar. & Apr. 2013 CE KQ PAI's PDI's CC FC Total CS

ANDERSON 1 1 100 100 N/A 100 100 100 100 100

EMERSON 1 1 100 100 N/A 100 100 100 100 100

JEFFARES 14 6 100 100 N/A 100 100 100 100 100

MAULDIN 5 3 100 100 N/A 100 100 100 100 100

PERKEL 7 5 100 100 N/A 100 100 100 100 100

STEPHENS 25 8 100 100 N/A 100 100 100 100 100

WELCH 12 4 100 100 N/A 100 100 100 100 100

May. & Jun. 2013 CE KQ PAI's PDI's CC FC Total CS

LOWE 28 6 100 100 N/A 100 100 100 100 100

MAULDIN 4 3 100 100 N/A 100 100 100 100 100

100 % Protocol Compliance For July 2013 for EMD

100 % Protocol Compliance For January—June 2013 for EFD

KQ#3 on the protocol 28 is be asked when the caller states they “think the

patient is having a stroke” but has yet to give any symptoms. The answer option

“Only Stroke Mentioned” should only be chosen after KQ#3 has been asked and

the caller still doesn’t give a stroke symptom.

Protocol 28 Key Question 3

We have 3 recycling bins around

CMED, please use them as much as

possible, but please remember to wash

food off of anything going into the bins.

While I will be handling disposal of

these most of the time Tim Brake and

Bryan Hancock will also be taking full

bins home for recycling. HOWEVER,

anyone is welcome to help...if you recy-

cle and see a bin getting full feel free to

take it home— RAY

Remember when giving PDI’s

there are instructions for regular

snakebites and elapid snake-

bites. Make sure you are giving

the correct ones.

Power Line Function Key- for those

who prefer to use the power line (command

line) feature for shortcuts to assigning a

vehicle, checking them enroute, etc, Press

F1, then type “help” for a list of power line

functions. F8 is a shortcut for “patient con-

tact”, F11 is delayed available.

Police Request- when requesting the police to respond

with Medic/Fire, give them a reason for the response if it’s

not obvious. If our unit makes the request, ask for a reason

if not obvious. This will determine PD’s response priority;

routine, urgent; emergency, 10-33 (Medic/Fire personnel in

immediate danger/assault in progress).

Fire Dispatch- reminder, when there is an active fire call

in CAD, Fire dispatch should not answer the phone unless

all call takers are busy. NET operators should pick up 911

prior to Fire Dispatch when an active fire call exists

Phone System Messages- please use the phone system

for messages instead of speaking across the room. For NET

group messages, the “all” message group can be used, i.e.

“NET 6190”.

Protocol 24 KQ#5

While processing a call on protocol 24 and

you ask “How many minutes apart are the

contractions? If the caller hasn’t timed the

contractions and they don’t know, select the

answer “Unknown pain interval”, finish

KQ’s so the call goes to dispatch. Then,

launch the contraction timer and enter the

result.

A call taker should not wait for

“Contraction timer” results to send a call

from ProQA to CAD.

Elapid Snakebites

The only elapid snake

native to NC is the Coral

snake...Coral snakes al-

ways have a black nose

When we initiate

compressions, please

flag the call for

review. Place the

word “Compressions”

in the text field “QI/

Feedback / Flag

reason” in the “User

Data” tab when,

during the course of

the call PAIs were

initiated and the caller

starts compressions

per our instructions.

“COMPRESSIONS”

Need to plot a call on the

bridge over/under the

interstate? If you have the

exit number use /x and the

exit number. Example:

Exit 25: /x25