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Customer Challenges
A mortgage lender and broker based in Northern California operates as a branch
of a parent company, with over 100+ locations and over 800 loan agents and
employees. Its roots stem back to 1986.
As the company grew, its need for managed IT became paramount. The CIO was
faced with the decision to either purchase $2 million worth of hardware or move
to an operational expenditure model. With the uncertainty of the housing market
and a forecasted dip, buying various amounts of brand new hardware that would
last ~5 years was not ideal. The customer also wanted to free its IT staff from
monotonous day-to-day IT tasks to instead work on improving applications,
business analytics, and various integration projects.
The Engagement Process
The customer’s decision makers had previously worked with the sales partner
and trusted that he understood their business, buying process and needs from
an IT standpoint thoroughly enough to make an educated decision on a man-
aged cloud services provider. The partner shared a recent RapidScale reference
to demonstrate our proven success with Citrix and Desktop as a Service (DaaS),
which cemented the customer’s confidence in us being the right fit.
RapidScale had all hands on deck during the customer engagement, with our
executive, sales and solutions engineering teams all instrumental in articulating
and conveying our vision, technical capabilities, final design and legal details. We
worked hand-in-hand with the mortgage company to ensure that the final
solution would fulfill all of their urgent IT needs. We discovered that management
was a key need as the customer moved IT to the cloud.
A mortgage company avoided $2 million in capital expenditure by moving to RapidScale’s managed cloud services and utilizing consumption-based services.
Case StudyCloudFinancial
Mortgage Lenderand Broker
Northern California
Challenges
Heavy CapEx spending
Due for massive hardware refresh of $2 million
Limited IT resources
Need for scalability due to market uncertainty
RapidScale Solutions
CloudDesktop (DaaS)
CloudServer (IaaS)
CloudRecovery (DRaaS)
CloudSecurity
Office 365
A Cox Business Company
The Outcome
The engagement process revealed many parallels between the customer’s needs
and RapidScale’s core competencies. Moving to an operational expenditure
model enabled the mortgage company to utilize consumption-based services,
allowing them to scale up or down as they please. The CIO was also in the
market for a managed solution that didn’t need to be maintained internally to free
up his IT team, and RapidScale was easily able to take on this management.
The customer previously used a hybrid colocation provider that offered Infrastruc-
ture as a Service (IaaS) and Citrix services, but didn’t nearly understand them at
the level that RapidScale’s team does. We have Citrix-certified engineers
in-house and a thorough understanding of both IaaS and Citrix’s virtual desktop
technology, our two core offerings. RapidScale was able to provide a level of
hands-on customer service that is unrivaled in the marketplace. In addition to our
thorough understanding of Citrix environments with our CloudDesktop solution,
our team is also very well versed in Zerto and Mimecast - products that the
customer was already using and wanted to continue with through our CloudRe-
covery and CloudMail offerings.
CloudFinancial Case Study
“RapidScale was able to provide a level of hands-oncustomer service that is unrivaled in the marketplace,and easily took on the management aspect that wasa key need for the mortgage company.”
Final Solution Highlights
Move from CapEx to OpEx
Massive cost savings
Citrix, Zerto and Mimecast expertise in-house
Full management capabilities
Scalability with consumption-based services
Final MRR: $120kTerm Length: 36 months
Sales: (866) 371-1355 Support: (866) 686-0328rapidscale.net
A Cox Business Company