Cloud ComputingTechnology Overview

September 2015

The Nation’s Only Single-Source Cloud Services Provider

VIRTUAL DESKTOPS

VIRTUAL SERVERS

DISASTER RECOVERY

CALL CENTERS

IP PHONE SYSTEMS

Built from the ground up, these services enable businesses to migrate all or select IT

technologies to an award-winning virtual private cloud.

THE CLOUD

The Cloud Services Technology Leader

Evolve IP is a national cloud services provider with SOC III data centers, support and sales offices across the country.

Cloud Services Industry Leader

The Fabric of Flexibility, Scalability, and SecurityCloud MigrationOur specialized Evolve IP Cloud Migration Team follows proven best practices to ensure customer environments are relocated safely and efficiently to the Evolve IP Cloud.

VDC (Virtual Data Center)VDC provides IT professionals with the built-in control and resiliency of an enterprise-class computing environment coupled with the scalability and flexibility of the virtual private cloud. In addition, the Virtual Data Center delivers the privacy and security that companies require for production computing environments.

DaaS (Desktop as a Service)DaaS frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing a “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee.

Hosted Exchange Evolved Exchange, a hosted Microsoft Exchange solution, provides your business all of the flexibility, mobility, and advanced features of a premise-installed system, without all of the licensing, hardware, and personnel costs.

Data Recovery and Back-UpThis intuitive, automated, off-site backup service offers real value, peace of mind, and convenience to any organization.

ITaaS (IT as a Service) and RMM/MDMIT as a Service enables IT strained organizations to selectively outsource support and device management to Evolve IP’s Managed Services team, providing precious time to valuable IT resources to focus on strategic initiatives.

Cloud Migration OpportunitiesCloud Migration Opportunities

Applications Infrastructure Security

Communications (Phone Systems, Carrier Services)

Connectivity (WAN / Internet)

Perimeter Security(Firewall, IDS, VPN)

Messaging and Collaboration(Email, Messaging, Conferencing)

Equipment and Management(Routers, Switches)

Monitoring and Management(Security Event Management)

User Desktops(OS, User Apps)

Servers(AD, File Share, Business Apps)

User Security (Email and Web Defense)

Contact Center (ACDs, IVRs, Call Recording)

Data Center(Space, Power, Environmentals)

Scanning and Testing

CTI (Computer Telephony Integration)

Backup and Recovery(Recovery, Archive and DR)

PCI and Regulatory

Cloud Connect

Cloud Connect provides customers with all of the benefits of Bonding, Load Balancing & MPLS

Dramatically increases your network speedIncreases reliability with automatic failover

Provides SLA-guaranteed QOS over public networksEnhances security posture adding defense in depth and encryption

VDCVirtual Data Center delivers guaranteed Resource Reservation Pools of computing assets (Processing, RAM, and Disk) powered by intuitive self-provisioning capabilities within Evolve IP’s world class data centers.

And since Virtual Data Centers are provided from Evolve IP’s award-winning private cloud, customers have multiple options to establish private connectivity as if the servers were still sitting their own on-premise data center.

• Award-winning vCloud Director for self-provisioning virtual machines• Best-in-Class virtualization technology from VMware• True Customer Isolation with Private VLAN• High Availability – Server Failover Built-in• Private Security – True Stateful-inspection Firewall• Full Administrative Control• Multiple Operating System Options

DaaS

Evolve IP DeliversStable & Secure

Virtual Infrastructure

ConsumableResources (CPU, RAM, Disk)Network

Virtual DesktopPools & Licensing

Endpoints and Devices

Active Directory, Users, Permissions,And policies

Client Manages

DaaS

Desktop as a Service (DaaS) frees businesses from the endless cycle of purchasing, supporting, upgrading and ultimately replacing local PCs by providing an untethered “virtual” workspace that can be accessed from anywhere, at any time, on nearly any device, all for a predictable monthly fee. Moreover, customers and end users can control their DaaS environment via a self-service web portal.

By leveraging desktop virtualization from VMware, IT managers are freed from the need to “touch” each desktop when adding or removing users or to fix problems and deliver new applications, saving staff time and keeping employees productive.

What are the Benefits DaaS?

• Economics –CapEx to OpEx: shifts capital expenditures to a predictable monthly recurring fee.

• BYOD – (Bring your own Device) Organizations are following the trend and demanding environments that can work with any device.

• Stability – Evolve IP offers DaaS delivered from our robust SOC III certified geographically redundant data centers.

• Scalability – Easy for administrators to add/remove and update desktops.

• Security – External/Remote users can have secure access to company apps and data.

Who is a fit for DaaS?

Standard Features

Windows Desktop in the CloudCan be accessed by HTML5 Blast Client or PCOIP Delivery protocol which provides: access to local USB peripherals, Rich Media Content and a seamless desktop user experience.

SecurityProvides external users with secure access to company apps and data.

BYODAccess from Windows and Mac computers, various thin clients, iOS (iPads and iPhones), Chromebooks and Android devices.

Web Based Management PortalMakes self-service management easy and accessible via any browser.

Hosted Exchange

• Improves the availability of your email by holding all messages, contacts, calendars, tasks, and files on a central server accessible from any number of devices and locations.

• Reliability and Security — Our team of network and security professionals monitor and manage our platforms and your services 24×7.

• Avoid purchasing expensive point solutions to support variousemployees’ mobile devices.

• Disaster Recovery / Data Integritywith all of your email content residing within a secured platform, you know your data is safe and intact.

DRaaS?• The Evolve IP DRaaS Suite has been carefully developed to provide a

cost effective, dependable set of products to protect the modern business. Evolve IP™s cloud-based Disaster Recover services provides customers with data loss prevention and various business continuity options leveraging Evolve IP’s best-of-breed IT infrastructure as a service (IaaS).

• Evolve IP’s DRaaS Suite products are designed to deliver a wide range of RPO/RTO service levels, with RPO’s measured in seconds, not hours. The Evolve IP DRaaS Suite includes:

DRaaS ZT – Standard and PremiumDRaaS DT – One-to-One and Many-to-OneDRaaS SRM – Standard and PremiumReflection- Standard and PremiumCloud Backup- Standard and Premium

DRaaS Decision Matrix

DRaaS ZT

DRaaS ZT (Zerto) is a replication product allowing customers flexibility and complete control over virtual machine replication, failover testing, failover and failback.

The Standard Edition provides 24 hour RTO and near real time RPO.The Premium Edition provides 4 hour RTO, near real time RPO, and requires a 25% reservation fee for recovery resources in an Evolve IP availability zone.

DRaaS DT

DRaaS DT provides real-time server replication and failover between customer systems and Evolve IP Cloud Servers. Award winning Double-Take software runs within the customer operating system, providing continuous data replication to the Evolve IP Cloud. Double-take is most often used to protect or migrate bare metal servers.

Monitors changes to all protected files and replicates only the bytes that change.Reliable way to provide DR to physical or virtual servers hosted anywhere in the world.Available for Windows and Linux, supports diverse set of enterprise applications.DRaaS DT is ideal for customers who want to leverage the cloud for application aware, immediate failover between computing environments.

Reflection DBR

• Flexible subscription-based Back-up and recovery service

• Premise-to-Cloud or Cloud-to- Cloud agent-based service options

• Self-service “utility” for IT • Point and Click restoration• File, Block, and Image-level back-ups and

restores• System state for virtual machines within the

Evolve IP Virtual Private Cloud

Evolve IP Cloud BackupProtecting your critical data has never been easier. Our automated cloud backup and recovery services will boost your productivity and reduce your time spent managing data loss.

ITaaS

ITaaS Product Overview

Remote Management and Monitoring (RMM)Self-service platform used for centralized management and monitoring

Help DeskNormal business hours, end-user IT support with proactive updates

Managed ITComprehensive IT support with 24x7x365 proactive monitoring and response for critical issues

Professional ServicesDedicated design, implementation and support

Remote Management and Monitoring (RMM)

RMM provides IT departments with a remote management console for existing physical and virtual workstations, as well as mobile devices, servers and network devices.

Features

• Web-based / Mobile Dashboard of all desktop assets (physical, virtual, mobile)

• Remote Access / Console• Configuration Management &

Enforcement• OS Patch Management • 3rd Party Patch Management• Anti-Virus Monitoring and

Management• Manage Windows and Apple

O/S• INCLUDES Mobile Device

Management (MDM)

Help Desk

Help Desk leverages our RMM platform and enables companies to outsource their end-user help desk support.

Includes:

Incident-based, normal business hours telephone and email support for end-usersCovers desktops, mobile devices, servers and networking equipment (routers, switches, firewalls)Automated patch management for operating systems and select applicationsAutomated anti-virus/anti-malware definition updates and security scans24x7 emergency support available for critical issues

Managed IT

Managed IT allows customers to outsource their entire IT department and lifecycle IT support.

Includes:

Normal business hours Help Desk support24x7x365 proactive monitoring and remediationComprehensive support for server-side applicationsVendor managementLicense and warranty managementRoutine system and infrastructure wellness checksBackup management

Professional Services

Examples:

Reconfiguration of environments and infrastructure when migration to the cloudDedicated engineering support and assistanceDesign, implementation and support of customized solutionsHelp Desk and Managed IT out of scope maintenance and supportSecurity compliance remediation

Professional Services is available to assist with IT needs that fall outside of the scope of RMM, Help Desk and Managed IT.

Network diagram