Easy RoadIt’s not an

The road to Cloud success is not

easy. You are likely to hit by some

bumps on the road: federated

Cloud environment (Public, Private,

on-premise); data portability and

interoperability related issues; non-

integrated process and procedures

all across and more such.

To avoid the bumps, it is imperative

that you realize how Cloud is

changing the Enterprise IT

ecosystem of yesteryears.

Previously, Enterprise IT used to

play the role of the “service

provider” for each business units;

but today Cloud is rapidly

changing the business processes,

the application infrastructure, and

adding complexity and

heterogeneity. To better manage

the new ecosystem Enterprise IT

needs to ensure that Cloud

services peacefully co-exist with

the existing infrastructure and

practices.

Ensuring that Cloud efforts

meet the needs of the

business — both today and

tomorrow—calls for vision,

strategic planning and

governance. To make your

Cloud journey a success, it is

important to understand and

address critical cloud related

aspects like Security, Service

Management, Governance,

Risk and Compliance,

Migration, Monitoring,

Automation and Cloud

Lifecycle Management.

The big question, however is:

how?

How do you choose the

right Cloud (Public, Private,

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ConquerCollaborate and

Hybrid) for your business?

How do you know if Cloud

is really the perfect model

for your business?

How do you decide which

all services should you

integrate in the Cloud?

How would you manage the

security risks and

compliance?

How would you gain the

capabilities and expertise

required to manage an

increasingly complex and

hybrid IT environment that

Cloud gives rise to?

Outsourcing and partnering

with a flexible Cloud service

provider will put you on the

path to success.

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Gold RushAfter years of limited IT budgets, the

Cloud is fast becoming the new Gold

Rush. Today, “The Cloud”

phenomenon has increased

exponentially. Organizations, big or

small, are rapidly embracing the

Cloud to reduce costs, drive

innovation and gain competitive

advantage. Cloud is enabling them to

take on today’s unprecedented

challenges, such as:

?Survive disruptive economic

conditions

?Bring about the necessary

transformation to achieve

exceptional business results

?Rapidly address the competitive

threats and satisfy user demands

?Deliver higher levels of efficiency

and responsiveness for lower costs.

The New

The stage for Cloud computing is all set — the

constant push for a faster, better and more

cost-effective technology delivery model is

increasing the demand. You may embrace

Cloud or Cloud services when:

Application(s) running in your IT

environment result in heavily underutilized

infrastructure investments

Faster time-to-market becomes a priority

Instant deployment and dynamic scalability

determine the success of your business

More of your valuable time and resources

are going in infrastructure management

than the core business/IT activities

The challenge is procuring

services/hardware on time and at

a lower price.

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Needs Cloud!

Your Business

02 03

CLOUD WORK FOR YOU

MAKE THE

04 05Build the Right Cloud for your Business with us

CLOUD WORK FOR YOU

MAKE THE

We can seamlessly integrate Cloud with your enterprises’ business model without causing disruption. Our Cloud services have been designed keeping in mind that ‘one size fits all’ philosophy doesn’t work in the IT infrastructure landscape. The IT landscape of ever y business changes

dynamically and so does customers’ needs.

This is why We offer ala-carte options under the HCL Cloud Services portfolio—you can pick the one you need. Our approach is centered on building & providing compe-tency based ser v ices such as Cloud Assessment, Implementation & Migration to

Private, Public and Hybrid Clouds and Cloud operations services. We are also actively progressing to identify niche functional applications areas in various industry verticals (and microverticals).

Build the

for Your Business with Us

Right Cloud

We have strategic partnerships & collaborations with leading players in the Cloud ecosystem. Some of these include:

Technology/OEM partnerships with Cisco, EMC, VMware, Sun, Microsoft

IaaS: Amazon Web Services , Sungard, Equinix, Verizon

PaaS: Salesforce.com, Microsoft Azure, Force.com, Cloud Foundry

SaaS: Salesforce.com, ServiceNow, Remedyforce

Cloud Management: BMC, CA

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HCL’s Competency-based ServicesExisting Services

HCL as a Cloud ProviderEmerging Services

Cloud Consulting & Assessment

Cloud Readiness Assessment

Migration Assessment

Cloud Implementation & Migration

SaaS Enablement

ServicesCreation of Private Clouds

IaaS / PaaSProduct

Development

Application Re-engineering

Infrastructure Virtualization

Datacenter Hosting

Migration to Public Clouds

Cloud Service Management

Service Delivery Platform(Enterprise Service mgmt, Visibility, Service Catalogue,

IaaS Enablement) MTaaS + MyCloud + Agora

Application Support & Maintenance

Application & Infrastructure Operations

Clo

ud

Secu

rity

Service Integration & Service Aggregation

SaaS

Vertical-specific Niche Application SaaS

Horizontal Applications Delivered on SaaS

PaaS

Application Life Cycle Services – Build & Test

IaaS

Disaster Recovery

Shared Compute & Storage

OurCloud

Services Portfolio

We have a wide range of professional Cloud services portfolio: Cloud computing Centre of excellence, key enablers and IPs for building next-gen Cloud, and strategic partnerships & collaborations with leading players in the Cloud ecosystem . HCL is a “Partner

of Choice” for many globalorganizations for the following reasons:

l d C ouComput ng i

C re Exc eent of ellenc

ey nablerK E s I& Ps

s s e Eco y t mol bor nC la atio

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Distinct management focus

A dedicated business unit focused on building competencies, thought leadership, intellectual property (IPs) and domain solutions on Cloud

HCL’s own Cloud Reference Architecture

Platinum member of Cloud Security Alliance (CSA)

Working Group member in Cloud Computing Panel at WEF

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MyCloud: Cloud Service Aggregation and Management Platform

TMMTaaS : Enterprise Management Platform for delivery of IT management tools

Agora: HCL's Cloud Monetization Platform

Migration ++: HCL’s Application Migration Framework

06 07

CLOUD WORK FOR YOU

MAKE THE

to quickly provision and deploy new environments across the hybr id IT landscape.

Features

Intuitive service catalogue

Approval workflow

Orchestration

Metering and billing

Chargeback and reporting

Benefits

Reduce provisioning times from days to hours

Gain complete control and visibility into underlying infrastructure

Improved service levels

MyCloud Watch: It is the infrastruc-ture monitoring module of MyCloud, helps Enterprise IT monitor federated Cloud environments through a unified dashboard, while at the same time, it can also monitor pre-integrated stacks like vBlock and FlexPod. Using MyCloud Watch businesses can ensure high availability and optimize resource usage.

Features

Monitor federated Cloud environment through a unified dashboard

M o n i t o r i n g c a p a b i l i t y o f p re -integrated stacks like vBlock, Flexpod, etc

Extensive reporting of business KPIs

Benefits

Ensure high availability and uptime

Prevent downtime and improve SLAs

Improve response times

Optimize Cloud usage

M y C l o u d G o v e r n : I t e n a b l e s businesses to orchestrate and visualize the security , risk and compliance of their hybrid IT landscape.

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Features

Demand & service portfolio manage-ment

Compliance and risk management

Agile application & service develop-ment

Business continuity & disaster recovery

Benefits

Best practice security policies and control procedures

Continuously monitor, measure and enforce IT controls in both physical and virtual environments

Keep pace w i th the evo l v ing I T landscape and regulatory climate

M y C l o u d M i g r at e : I t enab le s businesses to migrate workloads , data and services across hybrid IT environments. With built-in capabilities to perform migrations across Private and Public Clouds,MyCloud Migrate accelerates creation of new environments and reduces risks of service disruption.

Features

P2P migrations

P2V migrations

Data migrations across Private and Public Clouds

Benefits

Simplifies and accelerates creation of new environments

Reduces potential risk of disruption

Increases utilization of IT resources

MyCloud ServiceOps: It enables businesses to implement ITIL-aligned service management processes across their hybrid IT operations. With built-in best practices on various ITSM processes, MyCloud ServiceOps reduces complexity increases productivity in Cloud operations

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Cloud services aggregation forms one of the main focus areas for HCL i.e to help customers manage a federated services environment. MyCloud is our advanced Cloud management platforms that can he lp enterpr ises cope up wi th the increasing complexity in the Cloud space. This easy to use platform provides end-to-end Hybrid Cloud management features and helps businesses overcome the challenges posed by the hybrid environments and adhere to statutory and legal requirements.

It addresses aspects like monitoring, g o v e r n a n c e , r i s k & c o m p l i a n c e , migration, security, ITIL-based service management, assessment and service level management, across the hybrid IT landscape. With multiple customer deployments already in place, HCL’s MyCloud Platform has garnered positive reviews from various CIOs and cus-tomer’s internal IT departments.

Moreover, our strategic partner-ships with leading ISVs and Cloud service providers help our customers easily integrate solutions and services available from these partners.

MyCloud Control: I t is the core central module of MyCloud platform is an easy-to-use server provisioning solution which provides businesses with an ability

encapsulate key aspects related to

Governance, Risk and Compliance

(GRC) in Cloud environment, IT

infrastructure (including data

center, network, security and such)

loud Computing is of great strategic interest for HCL and C

our strategy is centered on b u i l d i n g a n d d e l i v e r i n g competency- and domain-based set of ser vices & deliver y models—primarily in the role of Cloud Enabler and Cloud Provider. Our cloud services cut across various layers such as Infra as a Service, Platform as a Service and Software as a Service. Our portfolio of services includes:

Cloud Consulting and Assessment: We help customers in rightly identifying and assessing optimal opportunities to move on a Cloud environment to gain significant business benefits.

O u r C l o u d s t r a t e g y development helps customers to move to the Cloud space with a road map to achieve the desired ‘end state’ from their current ‘as is’ state, leveraging their strengths and bypassing or managing the weak areas. Our Cloud Strategy acts as the building block for the Cloud assessment as it helps to assess the readiness with respect to the customer’s overall business strategy. HCL’s Cloud Consulting & Assessment se r v i ces he lp customers successfully adopt Private Cloud or migrate to Public C l o u d s . T h e s e s e r v i c e s

and Cloud Management and Applications.

Cloud Implementation and Migration: We leverage our proven expertise and experience in areas l ike infrastructure virtualization, data center hosting and migration services to provide flawless implementation and migration of customers from existing environments to Public Cloud. We also offer Private Cloud E n a b l e m e n t s e r v i c e s f o r customers, which includes a complete roadmap starting from da tacen te r conso l i da t i on , v i r t u a l i z a t i o n a n d S a a S enablement of products. We have been working with leading ISVs for SaaS enablement of their key products and make them multi-tenant and Cloud ready.

Cloud Management & Operations: HCL has extensive capability in Cloud Management & Operations with proven tools and processes like MyCloud, multi-

TMvendor ITIL, MTaaS and Agora. HCL's Cloud CoE provides flexibility and scalability to deploy extremely knowledgeable people. The real advantage for customers lies in HCL's own robust service delivery platform that provides effective service delivery in Private, Public and federated Clouds.

Our Cloud Services Strategy

HCLMyCloud

Build the Right Cloud for your Business with us

08 09

CLOUD WORK FOR YOU

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Contract and supplier management

Benefits

Meet agreed service levels

Align investments with mission critical objectives

Improve customer satisfaction

MyCloud Secure: It comes with pre-bu i l t capab i l i t i e s a round ident i t y management, user access management and data loss prevention. Using MyCloud Secure business can reduce risks and enforce consistent and effective security controls.

Features

Federated identity management (IM)

User access management (UAM)

Data loss prevention (DLP)

Benefits

Risk reduction & security improvement

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Consistent security controls and processes

Improved user experience using SSO

MyCloud Assess: It enables businesses determine suitability and portability of mov ing ex i s t ing app l i ca t ions and workload to the Cloud infrastructure. MyCloud Assess he lps bus inesses identify right applications and workloads fo r C loud as we l l a s de f ine C loud migration strategy.

Features

Application assessment

Infrastructure assessment

Process assessment

TCO assessment

Benefits

Identify suitable candidates for Cloud

Defining Cloud migration strategy

Features

Incident management

Problem management

Change and release management

Configuration management

Benefits

ITIL-aligned Cloud operations

Reduce operational complexity

Improve productivity

MyCloud Assure: It provides multi-vendor ser vice level management , contract and supplier management. Using MyCloud Assure businesses can ensure that agreed service levels are met and inves tments a re a l igned w i th business object ives with improved customer satisfaction.

Features

Multi-vendor service level management

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Our Cloud Enablement Service CycleWe are actively helping enterprises and ISVs to adopt Cloud technologies and leverage full benefits of Private, Public and Hybrid Cloud through a set of services, methodologies and tools. We work with customers to help them understand potential drivers for Cloud adoption and define a supporting business case to realize the full benefits of operating on a Cloud environment. For Cloud enablement, it is imperative for enterprises to experiment with Cloud services 'cau-tiously', after proper investigation and understanding of their application and services portfolio, including many parameters such as service maturity. Our robust and mature cloud enablement approach helps enterprises envisage the roadmap for successful enablement and adoption of Cloud Computing technologies.

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Readiness Questionnaire

Planning Workshop

Enablement Roadmap

Cloud Platform Assessment

TCO Analysis

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Rich Internet UI Enablement

Application Standardization

Performance and Scalability optimization

Multi-tenancy Enablement

Integration with other Cloud Services

Product Security Assessment and Enhancement

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Datacenter / deployment Architecture

Virtualization

Operational Process and Procedures

Tools Infrastructure Implementation

Service Delivery Automation

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TMMTaaS - Service Management Portal

HCL Operations Frameworks for Infrastructure & Application Management

Cloud Service Governance

A s ss es mentpp i io A l cat n

En b ea l ment

nf ast u ureI r r ctEn lem ntab e S ceervi

liverDe y

Build the Right Cloud for your Business with us

Our Cloud

Reference Architecture

Our architecture strategies are fundamentally based on non-rigid taxonomies from technology and product perspective. We, at HCL, believe that while the concept can be rigid, the underlying technologies can var y depending upon customer situation, what market has to offer and what is in store for all of us in future. When we look at today's world which is centered on service oriented architecture (SOA), a loosely coupled taxonomy is a key to the introduction of new and emerging technologies. Our Cloud Computing group is continuously engaged in evaluation of different technologies that can substitute or complement one another in the reference taxonomy that we have built.

10 11

Our Comprehensive

Cloud SolutionsSaaS Enablement Services:We offer SaaS enablement services for rapid development, deployment & delivery of scalable and secure SaaS solutions through pre-integrated IT technologies. Our end-to-end service offerings, built on the strength of deep domain expertise and rich repository of accelerators, can enable organizations drive organizational change and improve adoption levels substantially.

We are a P lat inum Consul t ing Partner and Cloud Alliance Partner for Salesforce.com (SFDC) CRM. Our HCL SFDC practice service landscape spans over four broad technical areas: strategy, consulting, deployment and integration & migration. We help customers align their Salesforce.com CRM strategy and processes with their business strategy, t he reby enab l i ng them to de r i ve maximum value from Salesforce.com investments.

Also, we offer end-to-end services covering cloud strategy articulation, c loud readiness assessment , CRM s t r a t e g y, p ro c e s s b l u e p r i n t i n g , salesforce.com consulting, implementa-tion and integration services including m i g r a t i o n o f a p p l i c a t i o n s t o salesforce.com platform.

SAPoD: HCL, with its established track record in SAP-functional development and substantial expertise as a SAP solutions consultant, offers

SAP-on-Demand (SAPoD)—an innovative, efficient and secure Cloud ERP solution.

SAP-on-Demand provides customers a technology-aligned, certified reference architecture and ready-to-implement SAP solution.

Key benefits of SAPoD include:

Reduce time to market with 4-8 weeks on boarding time

Better align IT costs with business cycles

Enable greater transparency into the costs and utilization

Reduce SAP infrastructure costs by 30%

Greater ease of maintaining up-to-date technology

Flexible resources and service options

Hardware vendor neutral, best-of-breed-solution, with flexibility to adapt to new technology trends.

Cohesive systems management platform suppor ting SAP ser vice delivery

Deep SAP lifecycle capabilities with over 6,000 highly-skilled SAP staff

Messaging & Collaboration Services: HCL build operate and provide professional services on email and collaboration platforms like Microsoft Exchange, IBM Lotus Notes. We monitor and support more than 800,000 mailboxes globally. HCL Messaging and collaboration services are as follows:

Email & IM operations: Activities related to monitoring and management of the existing messaging environment.

Collaboration Services: It comprises of enterprise-wide MS SharePoint/Lotus notes, instant messaging implementation and support.

Exchange Migration: Exchange Migration services include planning, design

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Our Comprehensive Cloud Solutions

CLOUD WORK FOR YOU

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and migration of the existing exchange environment of customer to MS Exchange 2007 environment

Hosted Messaging Solution: We offer hosted messaging solution to customer where HCL owns the entire messaging stack right from Hosting & Hardware to Operations & Maintenance. These services are offered to the customer on a per mailbox model.

EPaaSAs a Cloud Computing services provider, we enable Enterprise Platform as a Service (EPaaS) for our existing and potential enterprise customers. EPaaS is our enterprise-focused PaaS offering, which allows enterprise users to develop next-generation Cloud-ready applications. Enterprises can leverage the full develop-ment environment infrastructure to quickly provision, deploy, and manage cloud environments and supporting infrastruc-ture. They can choose full development stacks from our catalogue of the infrastruc-

ture components. HCL EPaaS comes with HCL MyCloud interface that enables power users to manage the ent i re Cloud provisioning lifecycle.

HCL EPaaS differentiators:

Enterprise-class PaaS offering for development environments

Integrated development environment with open source / COTS stacks

Comes with on-demand monitoring and management capability

Metered and billed monthly pricing model enhances flexibility

Provides unified HCL MyCloud interface enabling power users to manage the Cloud environment

HCL’s Best Practice frameworks and stacks for software development

Private Cloud Private Cloud is one of the most sought-after Cloud offerings for the organizations who either want to build a private cloud in an on-premise datacenter or opt for a hosted offering. Our Private Cloud offering can enable organizations gain more control and realize transformative benefits of a Private Cloud.

Our Private Cloud services delivery framework sets an important focus on delivering results and enables new levels of agility and cost savings. The idea is to provide organizations with a solution that best fits their requirements and needs. We make infrastructure readily available to them in a Private cloud mode. They can easily customize the operating environment to their specific requirements; enable chargeback and billing integration. Also, we offer total freedom to build Private Cloud either by picking up discrete components or by picking up pre-assembled converged stacks (differing in configuration and cost- based on your needs).

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Messaging and Collaboration Services

?Email Services?Exchange/

lotus note implementation

?Group Mgmt.?Mail

scheduling/Routing

?Replication Scheduling

?Mailbox Problem investigation

?Mobile Messaging

?SharePoint/lotus notes readiness assessment

?Implementation services

?IM (OCS/same time) implementation and management

?Anti Spam?Anti virus?Data loss

prevention?Email

archiving

Messaging CollaborationEmail

Security & other services

?Architect and design platform ?Migration from existing platform or cross platform

migrations?Workflow implementation messaging/directory rollout

capacity planning

OUR LEADING-EDGE INTELLECTUAL PROPERTIES FOR CLOUD OPERATIONS

12 13Our Leading-Edge Intellectual Properties for Cloud Operations

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It is our award-winning Private Cloud-based enterprise management platform for delivery of IT management tools. Key

TMfeatures of MTaaS :

?Business-ready hosted platform for enterprise tools, and the clients simply need to extend the consoles

?into their environment to use the same

?"Plug-and-play" mechanism offers the client a highly scalable environment, with complete control & flexibility, without bearing the upfront cost of the

base tools platform or

the supporting

infrastructure

?Based on the "pay-per-

use" model,

?which is a convenient

mechanism for keeping

costs in check

?Highly process-oriented

framework based on

industry standards and

best practices

?Offers IT service

assurance of the highest

quality at an

unbelievably low cost

?MTaaSTM today is

serving over 35 G1000

customers of HCL

HCL Management Tools TMas a Service (MTaaS )

TMMTaaS - Solution Architecture

Secure Connection Layer

Service Desk

Service Management

Manager of Managers

Element Monitoring & Management

Users (Client)

Unified Reporting

Consoles

Reports

Inci

den

ts/

Serv

ice

Req

ues

ts

Client IT Landscape

MainframeWintelUnix & Linux

End-User componentsNetworksDatabase

HCL

Hos

ted

too

ls p

latf

orm

TMMTaaS has a "layered architecture", with each layer adding further value and complimentary functionality to the input from the layer below, and providing the relevant output to the layer above.

AgoraHCL's proprietary solution Agora is a one of its kind in the market that provides complete metering, billing and monitoring solutions for software provided as a service. The unique advantage of Agora is that customers can plug in their products and services and immediately start delivering products on subscription. Salient features of Agora:

Meter and price the usage of consumed service

Bill the consumed service, accept and process payments

Billing & payment processing

Manage customer on-boarding process & entire subscription portfolio

Tenant and subscription management

Provision the service to the customer and maintain data isolation

Service provisioning

Channel/ Partner enablement

Effectively manage customers and its subscriptions by customer self service portal

Subscriber management & self-service

Migration++HCL Migration++ provides a rich set of processes, tools and frameworks to enable customers to not only migrate their business to Windows Azure but also effectively manage applications on Windows Azure. Migration++ has three key loosely coupled modules called Application Assessment, Migration and Execution/ Management.

Salient Features of Migration++ are:

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Consulting assessment framework to guide the customer about whether or not their product /application is right for Windows Azure. It provides high level detailed assessment reports based on application & business characteristics, thereby enabling right decisions

Tools driven code assessment for .NET application which reduces human error and provides right complexity of migration

Application re-architecture consulting to adhere to Cloud standards

Data migration from on-premise apps to SQL Azure/ Azure Table/ Blobs

Customized testing process for effective utilization of Cloud infrastructure

Strong scenarios/ reusable component library to smoothen Windows Azure adoption (security, hybrid scenario, diagnostic, auto scale up/ down)

Cirrus++Cirrus++ supports MS Azure Cloud Platform for storage management , i n s tance monitoring, and configura-tion. Cirrus is a comprehen-sive toolset to enable end-to-end Cloud management f u n c t i o n s s u p p o r t i n g Migration ++ framework. It prov ides intu i t ive user interface for development, deployment, monitoring and continuous management of organization’s application on the Microsoft Azure Cloud.

Solution Overview

Storage management/

instances health monitoring/ subscrip-tion management

Developer/ testers/ Ops team can manage their structured (Tables, Queue) and unstructured storage on Azure effectively

Efficient upload/ download and data synchronization facilitates migration from on-premise to SQL Azure, Azure Storage

Opex savings through automatic scaling role instances in spike and lean periods

Platform usage tracking through rich KPIs (cost monitoring, consumption dashboards)

One place configuration to setup and tune Cirrus to efficiently access and manage Azure platform

Provide automatic/ scheduled/ manual backup & restore capability

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Migration ++ Framework

Assessment Migration Management

Process/Tools

Application Characteristics

Re-Architecture Storage Mgmt

Business Characteristics

Code Assessment/ Changes

Deployment Mgmt

ROI / TCO Data MigrationSubscription

Mgmt

MAIHybrid

ImplementationHealth

Monitoring

Components Factory

Design Pattern

Release Mgmt

CLOUD WORK FOR YOU

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14 15

Why Building Private Clouds Makes Sense There are 2 approaches to build a Private Cloud—Top Down approach, starting from service management and governance, and moving down toward virtualization; the Bottom Up approach being vice versa

nterprises today are looking at Cloud c o m p u t i n g f o r v a r i o u s E

reasons—some need to take advantage of capex to opex conversion while others are looking at streamlining IT Services support and maintenance.

From a CEO's perspective cloud computing can reduce time for 'Go-to-Marke t ' and e l im ina te cap i t a l expenditure; on the other hand, for a CIO it can provide quick scale-up and scale-down options, savings from maintenance

and upgrades and enable self service and increased control.

While Cloud Computing to some may seem to be a magic bullet, certain areas reveal difficulty and confusion when scratching the surface. Few questions that often linger in the minds of CIOs wanting to adopt Cloud are:

What will happen to my existing assets?

Who ensures adherence to regulation & compliance for my IT environment on Cloud?

How to ensure security and privacy of my data in the cloud?

While Public Cloud is one option that provides easy and economical scale up and down for compute and platform requirements, organizations have their own reservations in adopting Public Clouds that include accountability, SLAs, and compliance. Public Cloud SLAs and contracts are vague for which providers can seldom be held accountable. This leads organizations to look at an alternate delivery model—Private Clouds, wherein enterprises can have more control and can enforce accountability.

What organizations are looking from a Private Cloud is participation by; different internal departments who can subscribe and participate in its usage. Few things to note before adopting a Private Cloud:

Maturity of Virtualization in the Enterprise: More maturity leads to easy adoption. If maturity is less, organizations can leap frog with the right approach

Maturity of ITSM Processes Implemented: Service Catalog, F i nanc i a l Managemen t , S L A

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management etc.

IT Organization Culture: Adoption of Private Cloud essentially changes how services are delivered internally. Does the organization have service provider aspects to benefit from Private Cloud?

Is the organization mature enough to adopt the ownership model for Private Cloud?

Has the Application Assessment been done for Private Cloud adoption?

Bandwidth is a neglected piece and should be taken care while estimating costs.

Executing the Big 'C'

Private Cloud is being seen as creating the biggest impact on the way cloud will shape in the coming future. It is therefore no surprise that many hardware/software vendors who on their own or jointly are bringing their Private Cloud offerings to the market. However, enterprises must remember that there is always an alternate to create one's own Private Cloud using reference architecture.

Usually there are 2 approaches to build a Private Cloud—the Top Down approach, which starts from service management and governance and moves down towards virtualization and the Bottom Up approach , wh i ch beg in s f rom vir tualization and moves up to

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governance and service management.

No matter what approach you take, the most important question to think about is the aspect of service governance and IT service management on Cloud. Is ITIL still relevant in this new model? If so in what shape and form?

Broadly speaking, ITIL processes like inc iden t management , change management, problem management, release and deployment, etc. work the same way in cloud environment as they work in a non-cloud environment. The processes mostly affected in cloud environment are financial management, service catalog management, service level management, event management, and configuration management.

Another important question is around monitoring and management of IT environment on Cloud. Depending on which delivery model you eventually choose, there will be a difference in the way monitoring and management works for the IT landscape. In Public Clouds it is the operating system and above that needs to be taken care, in Private Clouds it is hardware onwards that needs to be taken care.

The ideal way to go around this is to have an on-demand model for monitoring and management, wherein users have the option to choose services from a service catalog. An option for start and stop of these services as and when required is also a desired option.

Cloud means different things to different people. One should have a well defined objective for adopting Cloud. Going forward we will see more and more organizations adopting cloud. One of the biggest hindrances for Public Cloud adoption is around security and compliance, which makes the case for

building Public Clouds very strong. For

enterprises looking at eliminating

concerns a round secur i t y and

compliance along with maintaining

control over their IT set-up, Private Cloud

indeed might be the manna from

heaven!

Note: The article was published in the

September 2011 issue of DataQuest, India’s

leading IT publication.

While Private Cloud is creating the

biggest impact, enterprises must remember that there is always an alternate to create one's own private cloud using

reference architecture

AuthorKALYAN KUMAR, Associate Vice President and Head-CFS, HCL Technologies

Why Building Private Clouds Makes Sense

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An Australia-based financial services firm consults with HCL to make informed decision about Cloud adoption.

A large product development company works w i th HCL to under take the feasibility analysis for a large set of app l i ca t ions to migra te them on Windows Azure platform.

A leading supplier of analog interface components for communicat ions, industrial and consumer applications l e v e r a g e d H C L’s C l o u d - b a s e d Collaboration and Messaging Services to migrate its messaging data and mailboxes to the Cloud environment. This resulted in $1.6 million annualized savings and significant improvement in co l labora t ion among employees distributed across the globe.

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A $3.4 bn U.S.-based leading pharma-ceutical company’s 50,000 SAPS are scaling up (15% YOY), with associated storage of 20TB.

A €4.7 bn, Denmark-based manufac-turer’s SAPS rampled up to 850,000 from the initial SAPS, with associated storage of over half petabyte.

A leading international bank with 80,000 people in 72 countries achieves 90% reduction in deployment time, higher flexibility, and significant TCO reduction by moving to Public Cloud.

A large regulated, the U.S.-based e lec t r i c d i s t r ibu tor tha t supp l ies electricity to approximately 7.5 mn consumers utilizes HCL’s Private Cloud-based enterprise management platform to achieve better control, improved quality, higher visibility and unified reporting.

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