8/9/2019 Closing the Gap Health Care Group, Case Analysis

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Closing the Gap Health Care Group is an award-winning Canadian organization that provides

community-based rehabilitation therapy, nursing, and personal support services of an exceptionally high

uality! "ver #$% wor&force members provide services in homes, schools, long-term care homes,

hospitals and clinics! 'he company was established in ()*% by a young and talented entrepreneur named

Connie Clerici! +uality care, thical behavior, teamwor& and innovation are the main core values, which

structured the company! s in all industry the change management is complex but CGHCG .Closing theGap Health care Group/ promotes a learning culture where employees try to solve the problem in the field

and it helps them to survive in the change management! 'he company also does the performance

measurement process so that they can hire ualified and s&illed employees! Consideration of ethical

issues is an essential component of providing care within the nurse-client relationship! s a result

CGHCG develops their own ethics framewor& and teaches all its employees about the importance of it!

'o have a better understanding and connection the company use daily phone calls and wee&ly meeting!

ccording to Connie Cleric the turnover rate of the company is 01 which is lower than any other

company! CGHCG made annual revenue of 20$ million by following the culture of values and beliefs!

lthough CGHC has excelled in their industry by staying true to their core values of ethics, teamwor&

and innovation, the company needs to focus on maintaining and enhancing their current corporate culture

by implementing appropriate management techniues! Clerici has created an understanding throughout

the company that all employees share mutual goals and a strong sense of trust has been established by

giving employees the freedom to problem solve on their own! 3n order to maintain this strong corporate

culture, the company needs to put more emphasis on training employees in the importance of maintaining

this culture, as well as ensuring that core values are being followed throughout their regular chec&-ups

and monthly meetings! 4rogress reports need to be filed that pertains to the company5s core values, rather

than basic performance measures within their field of wor&! nsuring that all employees have a sense of

trust, mutual understanding, and shared values are of utmost importance to CGHC as a company, since

these are the values that the company was built on that allowed them to succeed in such a stressful

industry! nsuring that cooperation and coherence with these issues are being followed throughout the

company is an important issue that is not being addressed! Clerici needs to find a way to ensure that these

values are being followed while still maintaining the trust of employees and giving them freedom to ma&e

decisions on their own!