Client Solutions Update by Emad Sallam · 2020-03-29 · connectivity •Roaming session capabilities IT considerations •Collaboration syncs to the cloud •Seamless, secure connectivity

Workforce Transformation

Emad Sallam

Client Solutions Product Manager

Commercial – ME

[email protected]

mailto:[email protected]

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Dell - Internal Use - Confidential

Technology is changing at a dramatic pace

Technology improves by 10X every 5 years

And with new technologies like AR, VR,

smart offices, IoT, the rate of change

is accelerating.

© Copyright 2017 Dell Inc. 2

Yet the PC remains the center of how work

gets done

Workforce Transformation

Solutions for the way employees really work

Address top IT concerns Services, Security & Support that enable IT

Innovation underpins

everything we do

Our differentiated approach

Delivering innovation to the broadest set of our customers globally

Driving out inefficiency everywhere

Delivering a superior long-term

value

Democratizing technology

for the benefit of all

CAPABILITY

COMPLEXITY COST

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Where we work + how we work has changed

Say technology

influences the job

they take

Would quit a job with

poor technology Do some business

from home

And will continue to change

44% of millennials think their workspace isn’t smart enough

Work after

business hours

60% 42% 2/3 82%

8



Outdated technology affects your organization’s productivity

ITDMs challenged by disruptions

to productivity with older devices 500MM PCs over

years old

ITDMs say older PCs more

susceptible to security breaches

Support costs, TCO

increase at Year 3

4

46%

47%

9



Need to balance costs with organizational productivity

IT measured

on cost

¼ are measured on

user experience

98% 23%

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How Dell helps both Users & IT

The most manageable

devices with 25%

savings on PC lifecycle

management

Award-winning PCs

designed for productivity

and unparalleled security

IT User

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Best of CES

2017

BEST

PC

60 awards and 7 CES Award Honorees at CES 2017 26% more than 2016 and almost double the competition!

Award winning devices

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Richest Front

of Screen

Most

Interactive UX

Freedom

From Wires

Intelligent

Performance

Worry Free

Power

Great

Design

Customer-led innovation

ONE SIZE DOES NOT FIT ALL

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Designed and tested from office to field

Remote Worker

Creative Engineer

Desk Centric Worker Corridor Warrior On-the-go Pro

Field Worker

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Create worker personas to identify technology needs

Field Workers Remote & On-the-go Pros Desk & Corridor Warriors

Optimal devices • Desktops, laptops, 2-in-1s,

docking stations

• Multi-display

Optimal devices • Laptops, 2-in-1s, mobile

phones

• Variety of mobile networks

Work characteristics • Seamless transition from

office to meeting

• Data-heavy, multi-tasking

• Collaboration, conferencing

Typical roles • Finance, administrators

• Healthcare professionals

Work characteristics • Mobile collaboration,

conferencing

• Access to core office resources

• Network intensive

Typical roles • Client-facing sales, consultants

• Executives

Typical roles • Field, industrial engineers

• Defense/emergency

Work characteristics • Compute intensive

• Withstand real-world hazards

IT considerations • Seamless join for managed

devices and networks

• Reliable wireless network connectivity

• Roaming session capabilities

IT considerations • Collaboration syncs to the

cloud

• Seamless, secure connectivity on own devices

• Separate own apps, data from enterprise

Developers & Creatives

Optimal devices • High-powered workstation,

graphics

• Large, high-res displays

Work characteristics • Visually rich: 3D modeling,

AR/VR, Animation, simulation

• Compute, graphics, network intensive

Typical roles • Graphics designers

• Engineers, SW developers

IT considerations • Unique ISV applications

• Security vital to protect intellectual property

• Personalized experience for greater creativity

Contingent Workers

Optimal devices • Mobile phones

• Own or corporate devices

Work characteristics • Short-term, seasonal work or

longer-term contract

• Collaboration with virtual teams

Typical roles • Contract workers

• Consultants, partners

IT considerations • Need to quickly onboard and

quickly deactivate

• Security vital to protect intellectual property

• Typically have own mobile devices

Optimal devices • Rugged laptops or tablets,

cases

• Mobile networks

IT considerations • Seamless, secure wireless

connectivity

• Provision specialized peripherals

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Commercial VR Powered by Precision

• Entertainment, Games, Media and Content

Development

• Engineering, Design, Manufacturing,

Architectural Visualization

• Simulation and Military Applications

• Medical Research, Diagnosis, Physical and

Psychology Therapy

• Journalism and Communication

• Legal and Historical (crime) Reconstruction

• Scientific Visualization

• Virtual Workspaces and Collaboration

• Education and Virtual Travel

• Entertainment

• Design

• Medical research and diagnosis

• Journalism

• Crime reconstruction

• Energy and science

• Education

• Virtual Travel

Commercial VR the new frontier

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Virtual Reality / Augmented Reality


Precision Tower Latitude &

XPS

OptiPlex

Precision

Wyse thin client

Vostro

Vostro

Precision Rack

Latitude Rugged

Fixed

IoT /

Embedded

PC

Accessories & Displays

Security & Manageability

Services and Support

Mobile

Only Dell has the right technology for every work style

Intel® Authenticate Intel Authenticate

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Prevent Threats

Dell Endpoint Security

Suite Enterprise Unique, advanced

encryption and threat

protection software.

Preventing 99% of

malware code execution

to stop attacks before they

start.

Protect Data

Dell Data Guardian Protect data in motion. Without encumbering users.

Protect your data wherever it goes.

Control who gets access to your data.

Monitor data activity and location.

Prevent and protect with 2 innovative tools

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Flexible consumption model allows you to purchase in a way that fits your organization

Predictable budget planning

Flexibility to upgrade more frequently with the latest technology

Reduced IT effort to manage computing needs

PC AS A SERVICE (PCaaS)

SINGLE, PREDICTABLE PRICE PER SEAT PER MONTH

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Single, predictable price per seat per month

+ + + + The latest PCs &

accessories

ProDeploy ProSupport Asset

Recovery

PC as a Service covers it all

Financing

$

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Application

performance

Mission critical

reliability

+

The Dell Precision approach

Deliver cutting edge processer, display &

graphics technologies

Availability User Experience Application

Performance

Our guiding principles are customer driven

+

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Dell ProSupport

Benefits:

Proactive support for business

Experts Ease • 24x7 access to Dell experts

• Collaborative support business software and applications

• Deep and broad experience with business IT trends

• Proactive issue detection1

• Actionable data for fast issue resolution with SupportAssist1

• Automated case creation and notification1

Fast issue resolution with 24x7

access and onsite support

Minimize downtime with proactive

automated support

Increase productivity with less time

on the phone and fewer steps to

resolution

Maximize resources with Dell

ProSupport engineers

Insights

1 SupportAssist only available on Windows based products

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• Dell is the only company that can deliver solutions across the IT lifecycle

• Dell experts have unique insight to get the max ROI from your Dell technology

• We focus on knowledge transfer to make your team more effective

Why choose Dell as your migration partner?

8 years Running Microsoft

Deployment Partner of the Year

>1M PC’s deployed

annually

7 Patents on our

deployment technology

91% Customer

satisfaction Dell Deployment

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Best Customer Experience

Documents

Client Solutions Update by Emad Sallam · 2020-03-29 · connectivity •Roaming session capabilities IT considerations •Collaboration syncs to the cloud •Seamless, secure connectivity