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Time to Move Away From Fragmented IT Management

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Established in 2002 as part of privately held Zoho Corporation

750 employees, R&D in India & Global presence

More than 70K customers worldwidespanning Global Enterprise, SMB & online business

Continuous R&D to bring in new technologiesand best practices to Enterprise IT Management

Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products

ManageEngine At a GlanceManageEngine At a Glance

ZOHO CorpZOHO Corp

WebNMSWebNMS

OEM / Telecom Business. World #1 in EMS frameworks

OEM / Telecom Business. World #1 in EMS frameworks

ManageEngineManageEngine

70,000+ customersStrong Product lineMarquee customers

70,000+ customersStrong Product lineMarquee customers

ZOHOZOHO

Innovating for the future

Web 2.0 Leader

Innovating for the future

Web 2.0 Leader

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ManageEngine challenges the status quo Alternative to complex, expensive IT management products

No-frills Enterprise IT ManagementDriven by R&D and world-class software development

100% focused on the technology drivers & business imperatives of our customers

Award-winning product portfolio & best-in-class functionality Over 20 products including IT360 for Integrated IT Management

Proven business value & technical excellence

ManageEngine Delivers No-Frills Enterprise IT ManageEngine Delivers No-Frills Enterprise IT SolutionsSolutions

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More than 70,000 customers of every size and type Serving companies in more than 200 countries that rely on complex, multi-vendor, virtualized & cloud IT

Three out of every five Fortune 500 companies are ManageEngine customers!

ManageEngine CustomersManageEngine CustomersBusiness-focused IT Organizations Around the World

ManageEngine’s Technology PortfolioManageEngine’s Technology Portfolio

Unified IT Management: Single solution to Manage IT as One

20x20 IT VisionManageEngine Solutions for IT ManagementManageEngine Solutions for IT Management

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Fragmented IT ManagementFragmented IT Management

Concentrates on a single problem

Lack of end-to-end service visibility

Reactive IT department

Lack of management ownership

Growing total cost of ownership figure

Inaccurate capacity planning

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Challenge: Need a “single pane of glass” for monitoring IT assets and key business processes

Silo’ed IT ManagementSilo’ed IT Management

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ManageEngine’s Unified IT visionManageEngine’s Unified IT vision

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The Evolution of Modern IT ManagementThe Evolution of Modern IT Management

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IT360 As ‘Operations Bridge’ : Break IT SilosIT360 As ‘Operations Bridge’ : Break IT Silos

• Using IT360 as ‘the Operations Bridge ’– All actionable IT events and Incidents are logged in IT360 Service Desk

– Visibility for Service Desk & NOC Teams for faster resolution

Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed."

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ManageEngine’s Approach to Unified ManageEngine’s Approach to Unified IT ManagementIT Management

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Unified IT Management PortalUnified views of IT Operations (Network, Servers, Applications, Database)Integration between IT Operations and IT Service ManagementBusiness Service Views

Proactive Monitoring & ReportingReal-time alerting and Flexible ReportingProactive SLA actions for service level monitoringMulti-protocol, Multi-vendor support

SecureAuthorization: Role based access control, Privilege based viewsAuthentication: Strong Encryption & secure key management

Scalability & RobustnessDistributed Probe-Server Architecture for higher scalabilityHigh availability & Redundancy for robustness & reliability

Ease of Use and Faster Learning curve

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IT360- Monitoring CapabilitiesIT360- Monitoring Capabilities

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Few New AdditionsFew New AdditionsIT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:

Unified discovery engine

Enterprise search

IPAM and Switch port mapping

Project management

APM insight with Apdex scores

"The best part is the integration of monitoring and help desk. This allows us to manage IT assets and monitor them from a single console, ability to monitor applications with infrastructure co-relation gives my team a clearer visibility, but something I have noticed very lately is the power of centralized alarm configuration with root cause analysis, that has become the most important feature for us and has made us proactive.” Mr. Marsorry Ickua, Director, IT , Bank of Namibia

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Few ScreenshotsFew Screenshots

“We have a huge infrastructure spread across several locations. Being able to capture all of our systems automatically rather than relying on an import of a CSV file will greatly ease the administrative overhead. Our company is growing through acquisition, so the auto-discovery feature will greatly streamline adding all of the devices of the new companies we are adding.”

Jason Beckett, Enterprise system administrator at Prime Healthcare Services on IT360

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Enterprise SearchEnterprise Search

A Google like interface to search keywords from IT360 and other third party Application’s databases without a need of SQL expertise

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Project ManagementProject Management

Manage projects real time with inbuilt project management module.

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IT360 As a ‘Single Pane of Glass’ Across ITIT360 As a ‘Single Pane of Glass’ Across IT

Brings collaboration at work with better accountability and visibility

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USP: Bringing the Two Isolated Worlds of IT onto USP: Bringing the Two Isolated Worlds of IT onto a Single Dashboarda Single Dashboard

“We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.”

Devesh Surana, Vice President, IT, National Commodities Exchange

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IT360 Professional: For Small and Medium enterprises with IT infrastructure concentrated at a single location or locations that are VPN connected

IT360 Enterprise: For Medium and Large enterprises with geographically distributed IT infrastructure. The probe-central architecture enables scalability and failover configuration ensures high availability at sites

IT360 MSP: For Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7

ManageEngine IT360 EditionsManageEngine IT360 Editions

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Awards & RecognitionsAwards & Recognitions Infotech research recognizes IT360 as the

best bang for the buck, when compared to other vendors in the market

IT360’s Application Performance Management framework has been listed in Gartner’s Magic Quadrant multiple times.

IT360’s ITSM module has been listed in Gartner’s Magic Quadrant for ITSSM solution in 2013.

“IT360 has been a game-changer for us. Earlier we were intertwined in the midst of different products from Zenoss and RT, which could never give us a complete picture. IT360, with its centralized dashboard, has enabled us to gain a better visibility of our entire IT infrastructure.”Mr. Jim Garvey, Head IT Operations, RME Global, Australia

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Strengthening the DCIM story by adding:Network configuration and change management moduleIT workload automation Passive device monitoring using M2M technology

The Roadmap AheadThe Roadmap Ahead

Thank YouThank You

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For any enquiry, Please e-mail us to: it360-eval@manageengine.com