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Gippsland Referral Workshop
Working in councilsUsing SPEAR
Leon Wilson29 August 2012
DM #7389517
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Council Benefits of SPEAR
Lodgement & processing
•Submission standardized
•Records Management- Reduction in paper, scanning (mailing), storage
- Electronic documents loaded in Council’s systems
•Transparency - all parties can see docs- Less phone calls & better reporting
•24/7 lodgement
•Data entry
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Council Benefits of SPEAR
Referral benefits
• Referral & Responses not lost in mail
• All parties know when actions happen
• All parties can see requirements
• Less phone calls chasing referrals
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Council Benefits of SPEAR
Issuing of documents
• Permits are only printed once for file- if at all
• Endorsed plans signed at same time- the more pages the greater the benefit
• Certification and SOC are delivered immediately
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Volume of SPEAR apps
Overall - City of Melbourne
19 Planning staff
1147 Applications processed per annum
236 (21%) Applications per annum processed via SPEAR
18 Planning = 2%
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Volume of SPEAR apps
Subdivisions - City of Melbourne
4 Land Survey Team staff
230 Applications processed per annum
218 (95%) Applications per annum lodged and processed via SPEAR
Last 12 months 5 hosted for referralCertifications approx 125 and re-certification 15
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Why HostReferrals is the main reason
Letters of referral & responses not lost in mailsaves postage and paper
Referral authority only responds in SPEAR
IssuesApplicant has to wait for responsesEmailed out when we have time?
SPEAR Hosting
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SurveyorsEncouragement!Lost documents for re-certificationReferrals only in SPEAR – waitingProcess quicker
PlannersInformation SessionsProcess quicker
Encouraging use of SPEAR
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BenefitsAuto acceptanceLess data entryNo (scanning) profiling or moving documentsSavings in time and paperRecords Management (documents in correct location)
Moving forwardElectronic filingMore functionality
SPEAR A2A
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Questions?