We are at the start of a newyear with the promise of newopportunities to deliver on ourcommitments as employees ofJPS. In 2005 we will continueto focus our energy onincreasing operational effec-tiveness and improving thequality of service we offer ourcustomers, while playing ourpart in Jamaica's development.

JPS is fortunate to be blessedwith a team of committedemployees. The better match-

ing of competencies with job requirements through the recentreorganisation, along with the balance brought by the new per-spectives of those who recently joined the team, will signifi-cantly enhance our ability to achieve our goals this year. I want to remind each and every team member that we are all

ambassadors of the company and, as such, each individual'scontribution will go a long way towards the company's overallimprovement in 2005. We must therefore continue workingtogether as one team, and put renewed energy into achievingour vision of providing world-class service for customers.

I'd like to thank each team member for his or her input in ourperformance last year. There were many challenges, which wecould not have surmounted without the benefit of teamwork.Family members, I look forward to another productive yearwith you. Thank you for being a part of our team.

Charles MatthewsPresident & CEO

VOL.41 NO.1 JANUARY 2005

2004 was another exciting year for the JPS family. Weparticipated in many events, increased our communityinvolvement, improved our corporate profile and continued tochart the course towards becoming a world-class companyoffering world-class service to our customers. Every activitywas important to the company and for those who contributedwe say a big thank you. Let's take a walk down memory lane.

Do You Remember??The Intensification of the Illegal Connection CampaignMarketing and Energy Services Seminars The introduction of a new logo treatment Launch of JPS "new look" website Participation in Green Expo and the Consumer AffairsCommission Exhibition

President's Message

FLASHBACK 2004 20042004 2004

Continued on page 2

DOREEN BAILEYDOREEN BAILEYMEETMEET

Welcome to 2005! It is a new year and your resolutionshave been made and we are sure that at this point they arerigidly being adhered to. The Click Team wishes yousuccess and endurance with the pledges that you havemade for 2005. We also hope that this year as you goabout your tasks you will rise to higher heights, improveyour performance and encounter positive changes in yourlife both inside and outside of the organisation.

As the New Year gets underway, the first Click for 2005takes you on a walk down memory lane. As employeesacross the company feted their clients - both internallyand externally, December was an energy-packed monthwith a lot of excitement and fun and games galore. Clickhas made an effort to capture tidbits of all the "vibe" inthe centre spread - the "energy spot".

This issue also features the launch of the company'sCustomer Care Division, the Managing the BusinessWorkshop, and the Pensioner's Luncheon, among otheractivities.

The Production Team would, however, like to dedicatethis issue of Click to little Lanya Campbell, daughter ofour colleague, Lloyd Campbell. In late November, agroup of JPS employees held a fundraiser to assist withmedical expenses for Lanya who is currently fightingmedulla blastoma, a form of cancer. We all pray that thefamily will have the strength and courage to make itthrough this difficult period and that Lanya will get bettersoon.

In this IssueIn this Issue

HR FOCUS 3Meet Your Colleagues 2

Managing The Business 3The Energy Spot 4The Energy Spot 5

Message from President &2004 Flashback

Cover

Customer Care Division Launch 6Pensioners’ Luncheon 6Easy Clicking 7Employees ChangingLives With Their Energy

8

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Preparation for Rate Case along with islandwideinternal and external presentations Local Lineman Rodeo Sigma RunJPS/Rockfort & Old Harbour Football LeagueCompetitionsNight Basketball League Competition “Pa Ben” series of television commercials JPS/Kettering University sponsorship for four innercity studentsPublication of Rebate List Relocation of light poles on the North Coast Highway JPS Summer Employment ProgrammeHurricane IvanAssistance to Grand Bahama and Grenlec with electric-ity restoration following Hurricanes Frances and IvanRobert Patrick and Friends initiative to assisthurricane victims in Clarendon

JPS and NWC Join Forces to Fight Illegal Connections Participation in CAC presentations to high schoolstudents

ditor’s Notesditor’s NotesEEWhen you meet Doreen Bailey, she'll greetyou with a bright smile, but don't befooled. She takes her work as a JuniorAnalyst in the Performance ManagementDepartment very seriously. She handlesdata from the various units withinCustomer Operations, sifting and sortinginformation on tariffs, billing determi-nants, budgets and key performanceindicators of the division.

Behind the smile is a determined commitment to excellence, ananalytic mind and a double degree in Economics andAccounting from the University of the West Indies.

Doreen came to JPS from Price Waterhouse Coopers where sheworked as a Staff Accountant until August 2004 when shejoined the Performance Management Department.

...contd. from cover

HR FOCUSHR FOCUS

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"Managing the Business" Workshop

Did Did YYou Knoou Know?w?

Recently a number of managers from across the companyparticipated in a 4-day "Managing the Business" workshop.

The workshop was one in a series of innovative leadershipprogrammes that were held for managers and supervisors. Itwas aimed at sharpening leadership and team skills andbroadening the participants' knowledge of the utility business.It was also expected that the workshop would assist all man-agers and supervisors to make business decisions in keepingwith the company's business strategy and its commitment toimprove processes, operating procedures and businessperformance.

Some topics that were discussed during the workshop were:The New versus the Old Work Order, The Overall Value Chainof JPS, Corporate Governance, Understanding The SupportProcesses and The Business Environment.

The recent workshop was facilitated by members of the JPSsenior management team along with consultants Jeff Sealy andDr. Leahcim Semaj. The “Managing The Business” workshop

was first delivered in October 2003 with 28 personsparticipating.

Are you aware of the company's policy concerning deductionsfrom employees' wages or salaries? Here are some importantpoints to remember.

1.0 STSTAATUTTUTORORYY DEDUCTIONSDEDUCTIONSCertain deductions are required by law and are effectedwithout requiring the permission of employees. Suchdeductions presently include the following:a). Income Tax (P.A.Y.E.)b). National Insurance (N.I.S.)c). National Housing Trust (N.H.T.) d). Education Tax

2.0 COMPULSORCOMPULSORYY DEDUCTIONDEDUCTIONPension contribution

3.0 VVOLUNTOLUNTARARYY DEDUCTIONSDEDUCTIONSThe following deductions can only be made with thewritten permission of the employee:a). Credit Unionb). Sports Clubc). Electricity Serviced). Additional Pension Contributions

e). Medical Scheme to cover family membersf). Union Duesg). Accounts Receivable Employees (A.R.E.)

Participants listen attentively as Jeff Sealy, Consultant (left) makes apoint during the Managing the Business Workshop.

HR Policy - Payroll Deductions

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AA few weeks ago Denise Tulloch, Director for CustomerCare launched the company's new Customer Care

Division at the Jamaica Pegasus Hotel under the theme, "Weconsistently deliver on our promises".

The launch included the presentation of awards and tokens ofappreciation along with a staff Talent Show and competition.

During the launch Denise Tulloch welcomed the new team tothe Customer Care Division, and communicated the key driv-ers and principles of the Division to those present. She alsoexpressed appreciation to all the individuals who contributedto the development of the Customer Care Centre and theMarketing & Energy Services Department.The afternon ended with Jerry Benzwick and Jennifer "Jenny

Jenny" Small adding their special brand of entertainment to theTalent Show put on by members of the Division.

New Customer CareDivision Launched

Pensioners’ Luncheon

Ramsay McDonald, (right) Manager - Customer Care Centre, joins hisSupervisors - Lesley Smith, (left) Howard Whitely (2nd left) and Alicia Dunnin cutting a cake marking the launch of the new Customer Care Division.

Members of the audience laugh uncontrollably as they are entertained by theantics of their colleagues during the Talent Show.

Carlton Watson, (center) JPS’ Senior VP Administration, and pensioners at aLuncheon held recently in their honour.

Charles Matthews,(left) JPS' Presidentand CEO makes a pointduring a conversationwith Derrick Dyer,former ManagingDirector of thecompany.

Alicia Lyle, Director,Human ResourceServices, (centre)shares a light momentwith two JPS pensioners.

Customer Care Representatives, Hubert Thomas (left) and Mervis Lindsayare deep in concentration as they "dance up a storm" during theircontribution to the Talent Show held during the Launch.

Each year JPS says thank you to a special group of persons fortheir years of service rendered to the company. This year wasno exception. On December 8, the company held a Pensioners'Luncheon during which our pensioners were fed, entertainedand given the royal JPS treatment. Here are highlights of thisspecial event.

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Easy ClickingEasy Clicking

JPS New Kingston Football Team - Knockout ChampionsA golden goal from Anthony Logan duringthe finals with the Special Anti-Crime TaskForce Unit recently earned the JPS NewKingston Football team the covetedposition of champions of the NewKingston Football Knockout Competition.The JPS team maintained a winning streakfrom the “get-go”, defeating teams such asJamaica International Insurance Company(JIIC), the Jamaica Observer and Digicel,to cop the top spot in the competition.

Anthony Logan, leading goal scorer, withthree goals in the knockout competitionand another six goals from the Leaguecompetition this season, is proud of theteam. He said, "I am happy that we wereable to come out champions in the knock-out competition and I am really pleasedwith the contribution that I have made tothe team's success."

Warren Riley, captain of the team added hisconfirmation, "The team performed well and our efforts paid off with the Knockout Championship Cup. We are encouragedby our performance this year and we intend to maintain this winning streak for a long time."

Life is an opportunity, benefit from it.Life is beauty, admire it.

Life is bliss, taste it.Life is a dream, realize it.Life is a challenge, meet it.Life is a duty, complete it.

Life is a game, play it.Life is a promise, fulfill it.

Life is sorrow, overcome it.Life is a song, sing it.

Life is a struggle, accept it.Life is a tragedy, confront it.Life is an adventure, dare it.

Life is luck, make it.Life is too precious, do not destroy it.

Life is life, fight for it.

Mother Teresa

THE MAYOR CONTRIBUTES

Arlene Lindsay (left) representative of Friends For Life, accepts a cheque valued at$150,000 from Desmond McKenzie, (3rd right) Mayor of Kingston, on behalf of thefamily of Lanya Campbell. Sharing in the occasion are Listine Walker (3rd left) from theKingston and St. Andrew (KSAC) PR Department and other members of the Friends ForLife team - Avis Brissett, (2nd left) Andrea Thomas (2nd right) and Tricia Robinson (right).Friends For Life recently held an evening dubbed "Rise To The Occasion" to raise funds tooffset medical expenses for Lanya Campbell who suffers from a form of cancer known asmedulla blastoma. The group was successful in raising approximately $1million.

Errol McDonald (left 2nd row) Manager & Coach of the New Kingston Football Team,proudly poses with club members as they celebrate their victory in the KnockoutChampionship.

See related story on page 8

For Lanya CampbellReflectionsReflections

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Tragedy struckMonique Roberts andher family in June 2004when a gunman's bulletcruelly killed her father.His untimely deathpole-axed the Robertsfamily and threatenedher dreams of complet-ing her studies at theUniversity ofTechnology (UTECH).Fortunately, she found afriend in the form of theJamaica Public Service(JPS) Company.

18 year-old Monique, aresident of August Town

in Kingston, asked JPS to help her continue the dream shestarted when her father was alive. He had seen her through herstudies at Merl Grove High School and her first two years atUTECH, where she is reading for the Bachelor's Degree inB.Sc. Urban and Regional Planning. She has two years to go.

Added to the grief, Monique was also puzzled about how shewould finance her remaining years at UTECH. "I was fretting

all along, crying and fretting", she admitted. "I tried to pray",she said, "but I didn't have the courage. I couldn't do it. I wasjust worrying about the money."

Monique, one of four children left behind by her father's death,was led to JPS by a staff member. She penned a letter to thecompany and the Community Relations Manager, MauriceReid was happy to help. Recently Monique received a chequefor $50,000 to assist with her tuition fees.

Through the Community Relations Department, JPS has beena consistent supporter of education for the youth through theprovision of computers to schools, feeding programmes,scholarships and community sporting events.

Skilled in the use of information technology and self-describedas assiduous, Monique is grateful for the assistance from JPS.She has good advice for people in similar distress. "I think youshould ask for help, she said. "You never know what willhappen, as in my case."

Dottie Higgins, Coordinator of the UTECH Scholarship Fundwas on hand to witness the presentation of the JPS cheque toMonique. Mrs. Higgins thanked JPS on the University's behalfand said, "She has been struggling financially but she has beendoing well academically and she wants to succeed. So we'regrateful to JPS for making this possible for Monique."

Monique Roberts, (centre) UTECH student,accepts a cheque valued at $50,000 fromDaffodil Bruce, Community RelationsOfficer. Also sharing in the moment isDottie Higgins, Coordinator of the UTECHScholarship Fund.

TRIUMPH OVER TRAGEDY

JPS Family Rises To The Occasion for Lanya

On November 26 a large groupof JPS family members andwell-wishers gathered at theJPS Sports Club united aroundone goal - ensuring that enoughfunds were raised to offsetmedical expenses for LanyaCampbell, who is the daughterof our colleague LloydCampbell and suffers frommedulla blastoma, a form ofcancer.

The evening was dubbed “RISE TO THE OCCASION” andwith a variety of activities - a concert, fashion show andfete - the attendees were entertained and kept busy.

The star-studded lineup of personalities and artistes includingGerry D of Radio 2, Patrick Lafayette of Kool 97 FM, Daville,Hawkeye, Voicemail and TOK gave everyone a great time.

The night was organised by a group of caring JPS employeeswho call themselves "Friends For Life". The group includes;Sharon Powell, Tricia Robinson, Arlene and Theresa Lindsay,Glenford Watson, Avis Brissett, Andrea Thomas, ArleneLaidlaw and Jennifer Foster. The efforts of this group and theresponse from those who gave from their hearts have givenLanya and her family more courage to face the fight forsurvival against the cancer that is threatening Lanya's life.

Members of the audience are entertained by various artistes during the “Rise To TheOccasion” Concert held to raise funds to offset Lanya Campbell's medical expenses.