click here for more details regarding Altea.Tec IT Solutions

IT ServicesApril 2008

AlteaTec IT Solutions GmbHInkustraße 1-7

A-3400 KlosterneuburgÖsterreich

AlteaTec IT Solutions GmbHFeringastraße 6

D-85774 UnterföhringDeutschland

The Company.

Altea.Tec IT Solutions GmbH develops and implements successful and professional IT solutions for international companies of different sizes. Our long-standing experience with large enterprises as well our competence and innovation force is a great benefit to our customers.

More and more customers rely on our services for the IT-assisted implementation of their business processes, which enables them to concentrate on their own core competence.

As a local partner for customers in Germany and Austria, we develop and operate future-oriented customized IT solutions and services in all business critical IT areas.

Network SolutionsFixIT Management IT ConsultingSecurity SolutionsIT Service and Support

European Headquarter: AlteaTec IT Solutions GmbH - Staffelseestraße 4 – Munich 81477 – Germany

Altea.Tec offers a customized IT management concept, ranging from maintenance to user support, with a guaranteed service level. Ongoing innovation and sustainability are our main principles in all business areas.

Up-to-date knowledge and life-long learning are other major factors, especially in the IT sector.

As professional and competitive service providers, we offer a transparent and excellent price-service-ratio, ongoing training of highly qualified staff, the implementation of lasting IT solutions for our customers and partners as well as fast and uncomplicated support.

The Company.



Lasting competitively. Our mission is to enable our customers to react faster and more flexibly to the

dynamics in the market.

The efficient use of new technologies, combined with professional IT solutions makes our customers competitive players in the market, now and in the future.

We know how to provide our customers with the right tools, helping them to monitor and steer their success and giving them a competitive edge.

The Mission.


We offer a clearly structured portfolio of modular, innovative and sustainable services to cover the complete IT environment: from the computing centre and telecommunication services, to clients, servers, networks, storage, mobile terminals, on to operating systems and applications, including disaster recovery concepts and measures.

Our experts plan and implement the systems and infrastructure you need, see to their maintenance and care, and thus contribute to the seamless running of your business processes.Our services range from single solutions for defined network elements to the outsourcing of entire computing centres.

We at Altea.Tec Network Solutions guarantee a flexible, foreseeable, and safe operation of any IT working environment.

Altea.Tec Network Solutions

Assessment of needs, planning, installation and maintenance of network solutions in the areas of active and passive network components, servers, clustering, storage, back-up, clients, thin clients and peripheral devices Planning, implementation, and monitoring of local networks by qualified specialists Implementation and integration of inter-site connections via leased lines and virtual private networks (VPN) Planning, implementation and maintenance of switches as well as integration of existing IT solutions (voice-over-IP, ISDN-over-IP).


What we call FixIT Management makes us the first providers to assume all IT management tasks at a fixed monthly rate. This product ensures optimum efficiency and security in the day-to-day running of your business. In addition, we reduce the risk of down time due to PC and server failure to a minimum.

Your running IT costs are now fixed and calculable over an extended period of time. And all this at unbeatable and favourable rates!

As part of our IT outsourcing services, we assume responsibility for applications and your entire infrastructure. The transfer to FixIT Management by Altea.Tec is a successful, well-proven process. This guarantees you seamless operation within the framework of the existing IT infrastructure right from the beginning.

We would gladly demonstrate in detail what we can do for your business, using our expertise and experience.

Altea.Tec FixIT Management

IT outsourcing of client and server support at a fixed monthly rate Certified specialists for every problem Central administration and one single contact partner Service and security one-stop-shop 24 hours IT support including remote monitoring


Altea.Tec security experts implement successfully applied IT security services.

We plan, implement, support and document customized IT security solutions and constantly cater to the protection and safety of operational risk areas.

Our services rely exclusively on certified and well-proven employees, processes, infrastructure, and applications.

Altea.Tec Security Solutions

Implementation and operation of quality security solutions for an optimal protection of your corporate network Design, implementation and monitoring of complex multi-step firewall, DMZ, and intrusion prevention infrastructures Active and passive analysis of your IT infrastructure regarding internal and external attack points through certified security audits Implementation and monitoring of solutions for your centralized protection from destructive software such as viruses, Trojan horses or spyware Design and integration of disaster recovery, failure, and emergency concepts


We offer a clearly structured portfolio of modular, innovative, and sustainable IT consulting services, thanks to our specially trained Altea.Tec experts who help you in designing and implementing your IT projects.

Our IT experts assist you in examining your specific problems and provide expert opinions from an objective and competent viewpoint.

In addition, our customers may rely on trained Altea.Tec project managers as independent IT contract

managers, assuming full responsibility for the realisation of ambitious IT projects. We consider ourselves as a supplement to existing internal and external resources.

Altea.Tec IT Consulting

IT assessment audit Security analysis & vulnerability assessment OS & application assessment & migration Database & platform audits IT reporting & controlling IT hardware & infrastructure audits


Altea.Tec is committed to absolute customer orientation as a key of our success. Our Altea.Tec service organisation attends to your needs 24 hours a day, 365 days a year. The up-to-date IT infrastructure of any company essentially consists of the four areas desktops, server, security, and manpower. The perfectly harmonised interplay of these areas is the core of any functioning network.

This is what makes our services a lasting answer to your problems, ranging from the design to the daily on-site support to meet your specific requirements.

Our customers are thus able to focus on the essence of things, on their core business!

Altea.Tec Service and Support


Client reference.


As the saying goes: Action speaks louder than words. Here are a few reference projects we implemented for national and international customers.

Optimal results. As the saying goes: Action speaks louder than words. Here are a few reference

projects we implemented for national and international customers.

Conception of IT architecture

Disaster recovery conceptNetwork/server validation

Infrastructure and LAN/WAN security

Set-up of security infrastructure

Set-up of ATM networkDevelopment of ORACLE

database

Consolidation of the server landscape in Austria, the Czech Republic, Slovenia,

Croatia and Hungary.Development and implementation of

corporate security concept

IT outsourcing of the server landscape

IT outsourcing of security measures

Intrusion detection system integration


We offer a clearly structured portfolio of modular services for local and exterritorial partners and customers based on our ITIL Certified Security Certification.

Altea.Tec Managed Hosting (MH)

Management of DC Facility Recruitment Contract Management

Installation

High Secure NW Integration

Operating

Monitoring

Auditing


Premium: intrusion detection & monitoring (Austria/Malta)

All in one: setup , update, monitoring and hosting of FW, router etc. (Austria/Malta)

Basis +: hosting and firewall-router integration (Austria/Malta)

Basis: coordination of all requirements for MH (Austria)

Holistic approach incl. HW located in Malta

Holistic approach incl. HW located in Malta

Management of DC Facility Recruitment

Based on our experience with many international acting enterprises over a long period of time, we learned their business necessities and optimized our service as well as the service of our partner. Especially the selection of the proper DC facility is crucial for economy, reliability and short term possibility of expansion.

Our experience and long time business relation with the leading Data Center (DC) facility provider in Austria guaranties the most proper environment for your business.



Installation


Operating

Monitoring

Auditing


Contract Management

Our service includes the selection of the most proper DC facility provider in Austria. The overview will be afforded based on the actual T’s & C’s of the current situation.

All kind of negotiations and legal necessities will be taken care of by AlteaTec to provide you the best contract for the best DC Facility in Austria.



Installation


Operating

Monitoring

Auditing


Installation

Additional to our Service finding the best facilities for your IT equipment we are also able to assist you during the setup of your systems. Certified engineers from Alteatec will take over all kind of work, necessary to build up and configure your IT landscape.

Professional documentation gives you that kind of overview you are used to receive after a successful installation.



Installation


Operating

Monitoring

Auditing



Trained and certified for ITIL Security Management guaranties the most professional network integration for your enterprise. Design, project management , setup, audit etc. are just one of many services you can expect from Alteatec .

On top of this further services are available to keep the installation of your network most performing and reliable running .



Installation


Operating

Monitoring

Auditing


Operating

Our experience does not only include consulting and development of high level concepts and studies. We also practice “hands on” and assist or take over the responsibility of operating your equipment. We combine theory and praxis, consulting and doing to keep our position on the leading edge of IT technology.

All experiences gained from this broad spectrum of activities are available for the advantage of your enterprise.



Installation


Operating

Monitoring

Auditing


Monitoring

Keeping the business needs of your IT based infrastructure up and running requires careful, conscientious and experienced monitoring. Availability and performance is just one side of the business-medal, reliability, regular updates, intrusion detection etc. are important as well.

Hark back on our experts and secure your business. Reliability, fault prevention and disaster recovery is not longer a nice to have, it is essential for survival in today’s business.



Installation


Operating

Monitoring

Auditing


Auditing

Trust is good, control is better! Some saying, where the real sense of this words is discovered often too late. Quality requires measurement to be approved. If you want to rely on the defined processes of your organization, you better check the compliance from time to time.

All our audits are in line with the responsible management of our clients. Our findings are detailed documented together with a meaningful management summary.



Installation


Operating

Monitoring

Auditing


Documents

click here for more details regarding Altea.Tec IT Solutions