CLEAR2015–16

REPORT TO

THE MEMBERSHIP

As my term as CLEAR’s President draws to a close, I look back with a sense of pride and accomplish-ment at our organization’s achievements over the past year. At the 2016 conference in Portland, I will welcome over 600 attendees, drawn from four continents and numerous jurisdictions. A further two hundred attendees will participate in the various training programs on offer, while over twenty exhibitors will highlight resources to assist us as we carry out our vital mission of public protection. Outstanding learning and networking opportunities lie ahead, and I thank Program Committee chair Cory Everett and vice-chair Claudia Newman, and all those committee members who have worked tirelessly to prepare another excellent conference.

Central to CLEAR’s mission is “improving the quality and understanding of regulation in order to enhance public protection”. CLEAR accomplishes this via the provision of outstanding CLEAR Learning educational programs. Over the course of the past year, CLEAR has trained in excess of 1,000 regulatory stakeholders (including investigators and inspectors, attorneys, managers, leaders and board and council members), representing numerous jurisdictions, professions and occupa-tions. CLEAR has also continued to redesign its broad range of professional development offerings, and re-launched the Basic and Specialized NCIT Programs and the Executive Leadership Program

for Regulators, ensuring that each continues to reflect the latest thinking in instructional delivery and design. Work has also begun on new training programs and we look forward to continuing to develop a broad suite of offerings for the benefit of the wider regulatory community.

In 2016, CLEAR offered its first Winter Symposium, focused on media relations and particularly the way in which regulators communi-cate their message, manage interviews, place a story, respond to breaking news, and become a resource to reporters. The event was very well received and a second Winter Symposium will take place in 2017, again held in conjunction with CLEAR’s midyear business meetings. The second symposium will focus upon the critical issue of Risk Identification, Analysis in Treatment. I hope you will join me at the symposium on January 11, 2017 in St. Petersburg, Florida.

I am pleased to report that record numbers of regulatory colleagues have recognized the value of CLEAR and that, for a fourth year running, membership levels are at an all-time high. CLEAR is seeing growing involvement from regulators in Australia and New Zea-land, and we look forward to holding CLEAR’s Fifth International Congress in Melbourne, Australia in November 2017 and to welcoming representatives from the Australian Health Practitioner Regulation Agency (AHPRA) and the New Zealand Social Workers Registration Board to CLEAR’s Board of Directors following the Portland conference.

I would be remiss if I did not recognize the role my Board colleagues have played in realizing these achievements. I particularly want to thank Past President Marc Seale whose time on the Board of Directors is coming to an end. His contributions have strengthened CLEAR considerably, and we look forward to his ongoing involvement. I also want to thank Executive Director Adam Parfitt and all CLEAR staff members for their commitment and tireless behind the scene work to deliver quality services to the membership, and for ensuring that CLEAR remains an exemplary regulatory organization.

The year ahead holds many opportunities for the regulatory community and our organization alike. This year CLEAR is co-sponsoring the 2016 Citizen Advocacy Center (CAC) conference in Portland and is a co-sponsor of the Connecting Credentials initiative. We look forward to deepening our engagement with both organizations in the year ahead. As we look to 2016–17, please consider becoming involved with CLEAR’s work—on committees, working groups and the Board, as together we serve our colleagues and the wider public.

Steve Hart will be CLEAR’s 2016–17 President and I look forward to welcoming him to this new role, and to supporting him as Past-Pres-ident. Thank you for your support this past year; it has been my privilege to serve as CLEAR’s President.

Robin JenkinsCLEAR President

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Robin Jenkins

MEETINGS § CLEAR participates in meetings as a member of the National Practi-

tioner Data Bank Executive Committee.

§ CLEAR participates in meetings as a member of the stakeholder committee of the American National Standards Institute (ANSI)/George Washington Institute of Public Policy credentialing initiative.

ONGOING ACTIVITIES § Track regulatory news and publish information to Regulatory News

weblog.

§ Send regular updates to membership regarding news and organiza-tional activity.

§ Track agency and organization key personnel changes.

§ Recruit members.

§ Conduct email surveys for members.

§ Provide inquiry and referral service to callers (notably to legislative staffers).

§ Market the NCIT Basic and NCIT Specialized programs, Executive Lead-ership Program for Regulators and Board Member Training Program.

§ Publish CLEAR News, an online newsletter.

§ Publish CLEAR Exam Review, a semi-annual journal.

§ Solicit and publish Resource Briefs.

§ Expand and maintain comprehensive website.

§ Coordinate annual conference.

§ Hold midyear and annual business meetings—January 2016: Savan-nah, Georgia.

§ Offer online and in-person board member training: Introduction to Regulatory Governance and Advanced Concepts in Regulatory Governance.

§ Sponsor CLEAR Call Webinar series.

2015–16ACCOMPLISHMENTS

WEBINARS

TRAINING

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01 CLEAR CALL WEBINAR SERIES

§ Applying Lean Principles to the Complaint Review Process (November 2015)

§ Resilient Registrants (December 2015)

§ Setting Precedents: The Top Ten Recent Cases You Need to Know About (December 2015)

§ A Professional Framework for Continuing and Main-taining Competence (January 2016)

§ Yesterday’s Jurisprudence Test Becomes Tomorrow’s Jurisprudence Game (February 2016)

§ How to Investigate Online Classifieds, eCommerce and Social Media (March 2016)

§ Regulatory Investigators Encountering Human Trafficking: What to Look for and How to Report It (May 2016)

§ Alternative Approaches for Complying with the U.S. Supreme Court’s Decision in North Carolina State Board of Dental Examiners v. Federal Trade Commission Parts 1 and 2 (co-sponsored by Citizen Advocacy Center (CAC)) (May 2016)

§ Public Members: Qualifications for Appointment and Role Definition Parts 1 and 2 (co-sponsored by Citizen Advocacy Center (CAC)) (June 2016)

§ Cyber-Risk in the Health Sector (June 2016)

§ Risk Management for Regulators (July 2016)

§ Identifying the Right Environment for Online Dispute Resolution (August 2016)

§ Epic Outcomes: Improving Your Investigations by Learning from History (August 2016)

§ Fundamentals of Soft Skills (August 2016)

Regulatory Agency Administration: Information-shar-ing webinars (offered without charge as a service to the regulatory community):

§ Telehealth and Telemedicine (May 2016

§ Marijuana Evolving: Scheduled, Decriminalized, Legalized or Other (July 2016

02 INTRODUCTION TO REGULATORY GOVERNANCE

Introduction to Regulatory Governance is designed to provide the proper foundation for effective regulatory board leadership. The program is offered in person, online and via webinar. The curriculum features five modules: Foundations of Occupational and Professional Regulation; Roles and Responsibilities of a Board Mem-ber; Administrative Rulemaking; Professional Discipline; and Assessing Competence.

In 2015–16, the program was offered via webinar on

2015–16 INITIATIVES

the following dates:

§ Foundations of Occupational and Professional Regu-lation (March 2016)

§ Roles and Responsibilities of a Board Member (April 2016)

§ Administrative Rulemaking (May 2016)

§ Professional Discipline (June 2016)

§ Assessing Competence (July 2016)

03 REGIONAL SEMINARS

In October 2015, CLEAR provided a half-day policy workshop: Openness and Transparency in Professional Regulation in Halifax, Nova Scotia. Attendees examined the issue of openness and transparency in professional regulation from a policy development perspective. Among the questions considered were: what is driving the demand for transparency? What is the problem that openness and transparency will solve? What are the risks associated with a lack of openness and transpar-ency? Should all regulators exhibit the same level of openness and transparency?

In January 2016, CLEAR offered its first Winter Sympo-sium, held in conjunction with its Midyear Business Meetings in Savannah, Georgia. Entitled Mastering the Media Madness, the event sought to demystify media relations, equipping attendees to get their message out, manage an interview, place a story, respond to breaking news, and become a resource to reporters.

CLEAR also offered a one-day symposium, Quality As-surance in Professional Regulation: which was attended by more than 130 regulators in two Canadian cities: Vancouver, British Columbia (May 2016) and Toronto, Ontario (June 2016.) The event examined the approach-es taken and mechanisms used by professional and occupational regulators to ensure that their practitioners maintain appropriate levels of knowledge, skill and judg-ment after initial licensure or registration. Using “right touch regulation” as a foundation, seminar participants learned about active and passive means of regulatory quality assurance designed to mitigate risk and reinforce the standards of qualification used at entry-to-practice, and verify that standards of practice are being met.

In Denver, CLEAR’s offered a further one-day seminar, Driving Results for Regulatory Effectiveness, which focused on the challenges related to measuring the impact and effectiveness of regulation, particularly in light of recent initiatives. Among the topics discussed by attendees were the following: Driving and Deliver-ing Results; Changing Cultures; Engaging Stakeholders; and Impacting Economic Resiliency and Vitality.

BOARD

MEMBER TRAINING

NCIT BASIC & SPECIALIZED

EXECUTIVE LEADERSHIP TRAINING PROGRAM

OTHER

TRAINING

1 BOARD MEMBER TRAINING

§ Introduction to Regulatory Governance

§ Advanced Concepts in Regulatory Governance

2 NATIONAL CERTIFIED INVESTIGATOR & INSPECTOR TRAINING

§ Basic

§ Specialized

4 OTHER TRAINING

§ Annual Educational Conference

§ Drug Diversion Investigations Training

§ CLEAR Learning Presentations

3 EXECUTIVE LEADERSHIP PROGRAM FOR REGULATORS

2015–16 CLEAR LEARNING & OTHER TRAINING

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1 BOARD MEMBER TRAININGIntroduction to Regulatory GovernanceIntroduction to Regulatory Governance is a program designed to provide the proper foundation for effective regulatory board service. The program is offered in person, online and via webinar; and the curriculum features five modules: Foundations of Occupational and Professional Regulation; Roles and Responsibilities of a Board Member; Administrative Rulemaking; Professional Discipline and Assessing Competence.

§ Washington, D.C. (June 2016)

§ Portland, Oregon (September 2016)

Advanced Concepts in Regulatory GovernanceAdvanced Concepts in Regulatory Governance is a two-day workshop for seasoned regulatory board members that builds on their experience with board service. The program highlights strategies for dealing with specific challenges faced by board members and provides opportunities for peer-to-peer learning, engagement and development. Content emphasizes the relationships that are integral to regulatory functions, including dealing with transition, identifying the roles of governance versus management and facilitating positive communication; and the account-ability and evaluation role of regulatory board members.

§ Portland, Oregon (September 2016)

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National Certified Investigator & Inspector Training (NCIT) Basic and Specialized programs are three-day, hands-on training and certifi-cation programs in investigation and inspection techniques and procedures. Since the programs’ inception in 1984, more than 19,000 investigators and inspectors have participated in the training. In 2015–16, these programs were offered in the following locations:

Basic Specialized

§ Sacramento, California (October 2015) Sacramento, California (October 2015)

§ Toronto, Ontario (November 2015) Toronto, Ontario (November 2015)

§ Orlando, Florida (February 2016) Bismarck, North Dakota (December 2015)

§ Phoenix, Arizona (March 2016) Orlando, Florida (February 2016)

§ Raleigh, North Carolina (March 2016) Phoenix, Arizona (March 2016)

§ Austin, Texas (April 2016) Raleigh, North Carolina (March 2016)

§ Hartford, Connecticut (June 2016) Austin, Texas (April 2016)

§ Denver, Colorado (July 2016) Denver, Colorado (July 2016)

§ Greater Nashville, Tennessee (August 2016) Greater Nashville, Tennessee (August 2016)

§ Portland, Oregon (September 2016) Portland, Oregon (September 2016)

2 NATIONAL CERTIFIED INVESTIGATOR & INSPECTOR

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The Executive Leadership Program for Regulators is a comprehensive workshop covering a broad array of lead-ership topics relevant to regulatory administrators. Topics include issues and problems associated with creating a positive public relations program, building an appropriate relationship with stakeholders, mastering the art of negotiation, identifying and understanding the numerous types and styles of regulatory leadership and organiza-tional culture and change. In 2015–16, the program was offered in the following locations:

§ Toronto, Ontario (June 2016)

§ Denver, Colorado (July 2016)

§ Portland, Oregon (September 2016)

3 EXECUTIVE LEADERSHIP PROGRAM FOR REGULATORS

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Annual Educational Conference Program in Four TracksAccompanying opportunities:

§ Introduction to Regulatory Governance §Preconference Workshops

§ Advanced Concepts in Regulatory Governance § Getting the Most Out of CLEAR

§ Executive Leadership Program for Regulators §Discussion Group Sessions

§ NCIT Basic and Specialized Programs §Regulatory Expo and Exhibitor Showcase

Drug Diversion Investigations TrainingIn order to conduct an effective drug diversion investigation, investigators must have specialized knowledge and an understand-ing of the accountability system for controlled substances. This session discusses how to follow the trail to ensure accountability in pharmacy audits, long-term care audits, acute care systems, and anesthesia records. Attendees look at accountability from automated dispensing systems to individual dosage units, and discuss appropriate documentation for the licensee. The training concludes with strategies for writing an audit report that is both understandable and clear, and provides strategies when inter-viewing a suspected diverter. In 2015–16, the program was offered in:

§ Boston, Massachusetts (September 2015)

4 OTHER TRAINING

Council on Licensure, Enforcement & Regulationwww.clearhq.org

CLEAR