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Training
• Modular training programmes
• Suitable for experienced and non experienced staff
• Classroom and online training
• Endorsed by the NAEA and ARLA Propertymark
• Knowledge gaps identified and coached
• Certification process
• E-learning software
• Annual learning
• Continuous Professional Development support
Classroom based training: Lettings
Course Content: Duty of care and best practice (legal requirements); Referencing and tenants insurance; Deposit protection; Check in and Check out procedures; Maintenance; Inventories and inspections; Deposit disputes and seeking possession.
Course title:Mastering the
Lettings Business
Duration:2 days
Suitable for:Lettings negotiators,
administrators & managers
Classroom based training: Lettings
Course Content: Introduction to The Lettings HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions and offers.
Course title:Lettings negotiator
Duration:1 day
Suitable for:Lettings negotiators
Classroom based training: Lettings
Course Content: Building and maintaining relationships; The seven steps to a successful listing; In-depth knowledge of HUSP; Overcoming objections. Lettings legislation for listers. Second day of this course consists of practical role-play exercises.
Course title:Becoming a World
Class Lister - Lettings
Duration:2 days
Suitable for:Valuers & Managers.Lettings negotiators aspiring to become a
valuer
Classroom based training: Sales
Course Content: Introduction to The Sales HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions, offers and multiple offers, sales progression and the conveyancing process.
Course title:Sales negotiator
Duration:1 day
Suitable for:All Sales negotiators
Classroom based training: Sales
Course Content: Building and maintaining relationships; the seven steps to a successful listing; overcoming objections. Second day of this course consists of practical role-play exercises.
Course title:Becoming a World Class Lister - Sales
Duration:2 days
Suitable for:Valuers & Managers.
Sales negotiators aspiring to become a
valuer
Classroom based training: Marketing
Course Content: Using the ‘Big Rocks’ as the template, this programme focuses on generating awareness and valuations, canvassing, networking and adherence to brand values.
Course title:Marketing Day
Duration:1 day
Suitable for:Franchise owners &
senior managers
Classroom based training: Management
Course Content: This course begins after all targets are set and input into RealCube. This Peoples Management Course covers the reviewing and monitoring of targets, coaching and feedback to improve performance, behavioural skills and style flexibility.
Course title:KPI Management Day
Duration:1 day
Suitable for:Franchise owners
Classroom based training: Management
Course Content: This course begins with your business goals and then works through staff recruitment, staffing structure and staff development. We look at structuring the office day and the month in order to understand team performance. We finally cover staff management and the different types of management styles in order to deliver a productive and well trained team.
Course title:Building a World
Class Business
Duration:1 day
Suitable for:Franchise owners
RealCube: Classroom course
Reports More tasks and miscellaneous
Housekeeping Custom reports
• KPIs• SSTC Pipeline• Lettings Pipeline• Source of business• Average rents• Adding targets
• Multiple marketing• News• Promotion emails
• Re-assign negotiator• Delete multiple
vendors/ landlords• Show group by
• How many vendors have an email address• How many tenancies are in periodic• How many 3 bed properties are on the
whole database• How many 2 bedroom properties are
available for sale/ to let• You can pick by branch, by group of
branches, by property or by tenancy status
RealCube: Video training
On the Hunters Members Area and the Hunters E-Learning Training Academy you will find all the learning resources required for all new starters: Sales Negotiators, Lettings Negotiators and Office Administrators using Hunters RealCube software system.
1
2
3
4
Getting started and general overview
Adding applicants for sales and lettings
Adding a property and vendor –sales- Pre-val to valued- Marketing info- Adding images
Adding a property and vendor –sales (2)- Adding rooms- Creating window cards/
particulars
5
6
7
8
Adding a property and landlord –lettings- Pre-val to valued- Marketing info- How to use the new marketing
screen
Adding a property and landlord –lettings (2)- Adding images- Creating window cards
Matching – from applicant and property
Offers- Lettings- Sales and creating a chain
9
10
11
12
Sales SSTC and Sales Progression
Lettings – arranging tenant to current tenancy
Letters/ documents/ checklists
Lettings – property management- Booking check-ins- Inspections, booking and
management