CURRICULUM VITAE

Claire Bond5 Thornbury Close Tel: 01242 252282Cheltenham Mobile: 07766 560906Gloucestershire Nationality: BritishEngland DOB: 25th August 1974GL51 8JL Email: clairembond1974@gmail.com

Personal Profile

I am an experienced Prince 2 Practitioner qualified project manager, working in a busy outsourced shared service environment.

I have managed projects across various sectors, ranging from £30k upwards to £3million programmes.I have managed multi disciplined teams, including Technical teams, Solutions Architects, IT, Managed File Transfer, Developers, Testers, Business Analysts and offshore teams.I manage projects through the full lifecycle from analysis/discovery through to lessons learned and continuous improvement.I utilise the full range of Microsoft tools such as Project, Word and Excel and I have a full and clean driving licence.

Project Management Qualifications: Prince 2 Practitioner qualified Management of Risk (MoR) qualified

Key skills: 6 years Project Management experience Exceptional customer facing skills Able to manage multiple projects successfully Calm under pressure Proficient in managing my own workload Able to build crucial, strong relationships internally and externally Approachable and personable Excellent negotiation skills Enthusiastic and committed to each project Constantly mindful of time/cost/quality criteria Excellent communication skills Regular stakeholder engagement, including senior stakeholders (Board level internal and

client) Able to manage and prioritise escalations Mentoring and training abilities and experience Excellent managerial skills

Achievements: Transition of Aviva Transactional Print and Mail (£700k) Prudential Regulatory Changes (FSA to FCA) Transitioned Public Sector Letters – Concentrix - (in excess of 1,200 letter types) Barclays Wealth and others around £70k each 3 mobile phones full colour in Ireland FBD (Insurance) full colour in Ireland £60k BT contract Exit

CURRICULUM VITAE

Employment History

Company R.R. Donnelley Global Document Solutions

February 2010 – PresentPosition Held – Project Manager

I am responsible for managing multiple projects (large and small) from initiation through to lessons logged and closure, during which I create and manage Project Plans, PID, RAID log, Action Tracker, Lessons Learned, Defect Tracker, Project Brief and Budget Tracker in a timely manner.

I have managed projects in the following sectors: Financial, Banking, Telecoms, Utilities, Public Sector, and Private Sector. Including customers such as Aviva, Barclays, Concentrix, BT, 3, Prudential, Allianz, Bupa, Sainsbury`s Bank and Sainsbury`s Insurance.

I have experience managing both insourcing and outsourcing projects, including transition and transformation projects and programmes.

In addition to the standard project management methodologies, my role also includes revenue generation via Project Change Requests and winning new business by assisting with the bid management process.

December 2006 – February 2010Position Held – Change Manager

Managing and coordinating any changes various clients should require to their BAU work, including:

Evaluating the change/project request to ensure validility Carry out impact assessment to the existing R R Donnelley service(s) Managing, liaising and scheduling with relevant departments and resources Liaise with the client to resolve any queries/issues that arise Record new changes onto the change management system (Planview) Progress the Lifecycle in line with R R Donnelley process and methodology Liaising with other colleagues on all levels Creating the estimate, where costs and lead times can be governed by the SLA Schedule Production time to carry out any testing requirements Ensuring milestones are met enabling the change request to be implemented on the agreed

Live date Creating and providing monthly Management Information to clients such as BT, Ericsson and

Scottish Power to provide an accurate picture of current performance Chairing conference calls with clients, providing updates for all changes Chaired Workshops for clients for continuous improvement

Achievements:

Co-ordinated and delivered 100% of changes for BT and Ericsson (H3G), which ensured excellent performance, and improved client relations and customer experience with R R Donnelley.

Implemented new process generating approx £30k pa per customer Created and implemented standard estimating costs for various regular changes, increasing

margins

April 2005 – December 2006Position Held - Account Manager

Managing a list of dedicated accounts to ensure SLAs were met as per contract. Creating MI and statistic reports and chairing Service Reviews.

CURRICULUM VITAEOctober 2002 – April 2005 Hoerbiger-Origa Ltd

Position Held – Customer Services/Sales Administrator

My role included responding to initial enquiries, creating quotes, raising orders, managing complaints and introducing procedures to reduce future issues.

Qualifications – Prince 2 Foundation and Practitioner, Management of Risk, First Aid at Work, City and Guilds certificates in Microsoft Word, Access, PowerPoint and Excel

Training

Prince 2, MoR, Microsoft Project, Outlook, Excel, Access, PowerPoint, SAP, HP Reflection (Bespoke DOS based system), Enterprise, Platinum, Internet Explorer, Movex, Lotus Notes/Infotrack Marketing Database, Global (Bespoke DOS based system), IBM Infoprint, Planview, and Oracle.

Interests and activities

I enjoy travelling and experiencing different cultures and lifestyles. My favourite pastimes are running and walking, especially over hills and mountains. Keeping fit is important to me. I have recently completed various 10k runs as well as a Quarter Marathon, with my biggest challenge was being able to complete the Cheltenham Half Marathon run this September. I volunteer at my local church, where I lead the Sunday School, and I am also a volunteer driver with Contact the Elderly charity.