CITY GOVERNMENT OF GENERAL TRIASgeneraltrias.gov.ph/wp-content/uploads/2012/05/CTC-FINAL.pdf · requirements @Affidavit of Non Tenancy If ocular inspection of property is required

CITY GOVERNMENT OF GENERAL TRIAS | CITIZEN’S CHARTER

Table of Contents

TABLE OF CONTENTS

Title Page

Table of Contents

Vision & Mission

I. Organizational Profile A. City Assessor’s Office 1

B. Business Permit & Licensing Office 17

C. City Treasurer’s Office 24

D. City Civil Registrar 60

E. City Engineering Office 79

F. City Planning & Development Coordinator 93

G. Office of the City Mayor 107

H. City Administrator’s Office 123

I. Office of the City Vice Mayor 129

J. Office of the Sangguniang Panlungsod 133

K. Public Employment & Services Office 142

L. Human Resource Management Office 153

M. City Budget Office 155

N. City Social Welfare & Development Office 158

O. City Accounting Office 164

P. City Agriculture Office 173

Q. City Environmental & Natural Resources Office 188

R. Local Economic Investment Promotion Office 191

S. C.O.O.P. 202

T. General Services Office 205

U. Traffic Management Unit 211

V. City Health Unit 217

W. City Library 227

X. Market Management Unit 232


Vision & Mission

Vision The City of General Trias aspires to be a globally competitive city and the center of sustainable economic development where responsible; law abiding and God-fearing people live in safe, peaceful and environmental-friendly community with modern infrastructure and facilities led by competent and service-driven public servants

Mission We are committed to sustain growth and industries and modern promotion of competitive industries and modern agriculture; maintain peace and order and provide accessible basic services and opportunities, and empower is constituents under a transparent and accountable governance


ASSESSOR’S OFFICE 1

CITIZEN’S CHARTER ASSESSOR’S OFFICE


ASSESSOR’S OFFICE | VISION & MISSION 2

Vision To be recognized as a valuable and essential component of the City Government in revenue collection and income generation

Mission Discover and declare all real property units within the territorial jurisdiction of the City Government to generate resources wit just and reasonable valuation following the guidelines of Philippine Valuation Standards and The Local Government Code of 1991.


ASSESSOR’S OFFICE | PERFORMANCE PLEDGES 3

PERFORMANCE PLEDGES: Here in City Assessor's Office, we pledge to perform our duties and responsibilities and commit ourselves to the following:

1. Deliver good performance with compassion public / tax payers / clientele.

2. Make just and reasonable assessment on real properties within the territorial jurisdictions of City of General Trias.

3. Respond promptly to queries, comments and suggestions.

4. Serve our clientele promptly, efficiently and with courteousness.

5. Ensure public trust and confidence while paying their taxes.


ASSESSOR’S OFFICE | PERFORMANCE PLEDGES 4

6. Ensure that all real property units are assessed and appraised properly and accurately.

7. And, perform our services and activities to the best of our ability and knowledge to make our clientele feel they are the most valuable component of our government.


ASSESSOR’S OFFICE | FRONTLINE SERVICES 5

*No Property

*Certificate of Total LandholdingsMaximum of One (1) Day Norlita P. Descalso / Ronalyn C. Ala

Appraisal and Assessment

*Appraisal and assessment of new buildings and

machineries

3 days

Edgardo M. Clarito, Sr. / Adamson Magsino

Sheryl L. Nayve / Leana C. Mencias / Ligaya J.

Sarique / Ana Sheryll F. Bautista / Rochelle P.

Pantoja / Milleth C. Culapan / Ma. Victoria T. Delos

Santos / Leo R. Martizon / Ronalyn C. Ala

*Transfer of Ownership/ Reclassification/

Segregation/ Consolidation of Land/ Correction /

Renovation of Tax Declaration

3 days

*Cancellation of Tax Declaration 2 days Sheryl L. Nayve / Adamson L. Magsino

25 mins.

*Certificate of Non-Improvement Maximum of 40 minutes (or base

on location of property)Edgardo M. Clarito, Sr. / Adamson Magsino /

Ruelito Sarmiento / Benjamin Perez / Lilibeth

Comiso(If needed, ocular inspection is

scheduled every Tuesdays and

Thursday)

Ma. Victoria T. Delos Santos; Gloria V. Rodriguez;

Rochelle P. Pantoja; Ligaya J. Sarique; Ronalyn

C. Ala; Ana Sheryll F. Bautista; Milleth C. Culapan

/ Leana C. Mencias

FRONTLINE SERVICES RESPONSE TIME PERSONS RESPONSIBLE

Issuance of Documents

*Certified True/Xerox Copy of Tax Declaration 25 mins.



DURATION REQUIREMENT(S) FEES PERSON LOCATION

CLIENT PROVIDER RESPONSIBLE

1. Query on Reply on Query 3 minutes None

Requirements

1 minute Any of the following:

@Tax Declaration

@RPT Receipts

@Titles

@Identification Cards

b. No Property 3 minutes

2 minutes @ Property Owner

2 minutes Ronalyn C. Ala /

Norlita P. Descalso

@ Death Certificate

@Request Letter

@Identification Cards

5 minutes

2 minutes

Verify Tax Declaration on File

Fill-up and issue order of

payment

Persons assigned at

Windows 1, 2, & 3

Edgardo M. Clarito, Sr./

Adamson L. Magsino

OPTIONAL: If ocular inspection is

required.. The City Assessor's Office

personnel will be accompanied by

the owner to the location of property.

Ocular inspection is required for the

issuance of non-improvement.

Lilibeth M. Comiso / Enrique

C. Pantoja / Benjamin P.

Perez / Ruelito I.

Receive Requirements @ Photocopy of Titles

OPTIONAL: If trace back of tax

declaration is required . Trace back

is required for the issuance of Total

Property Holdings

Max. of 1 day depending on number of

property and time of death of property

owner

Receive Requirements

Randy R. Montoya / Jasmin

E. Genuino / Ronalyn C. Ala@Authorization Letter for

representative

d. Certificate of

Total Land

Holdings

a. Certified

True/Xerox Copy

of Tax Declaration

Receive Requirements @Community Tax Certificate

C. Certificate of

Non- Improvement

2. Submit

requirements

Receive Requirements Persons assigned at

Windows 1, 2, & 3

Frontline Services: CITIZENS CHARTER 2017

(If needed, ocular inspection is scheduled

every Tuesdays and Thursday)

15 mins. Minimum based on the property

location

Issuance of Certified True/Xerox Copy of Tax Declaration, Other Certifications and Annotation of Mortgage

STEPS/PROCESS

None Persons assigned at

Windows 1, 2, & 3

City Assessor's Office

Ground Floor City Hall



… continuation

DURATION REQUIREMENT(S) FEES PERSON LOCATION


5 minutes

5 minutes

2 minutes none

2 minutes

2 minutes

End of Process


Release original copy of

certified true/xerox copy of

tax declaration/ other

requested certifications and

record it in the log book

Ronalyn C. Ala/ Norlita P.

Descalso/ Leana C. Mencias

Duration: 1/2 day (approx. time)

4. Submit receipt of

payment

Prepare Certified True/Xerox

copy of tax declaration/ other

requested certifications

@Receipt of

Payment/original

receipt number

Gloria V. Rodriguez / Ana Sheryll

F. Bautista/ Rochelle P Pantoja/

Lilibeth Comiso/ Marivic Delos

Santos/ Ligaya J. Sarique/

Ronalyn C. Ala

City Assessor's

Office Ground Floor

City Hall

Review Certified True/Xerox

copy of tax declaration/other


Edgardo M. Clarito, Sr./Adamson

L. Magsino/Sheryl L. Nayve/Leana

C. Mencias/Norlita P.

Descalso/Gloria V. Rodriguez/

Ana Sheryll F. Bautista/Ronalyn

C. Ala

Sign certified true/xerox copy

of tax declaration /other


Nelda S. Moral,REA ( Edgardo M.

Clarito, Sr. and Adamson L. Magsino -

in the absence of the City Assessor)

5. Claim original

copy of certified

true/xerox copy of

tax declaration and

sign duplicate copy

Issuance of Certified True/Xerox Copy of Tax Declaration and Other Certification

STEPS/PROCESS

City Treasurer's

Office Ground floor

3. Payment of Fees Issue Official Receipt @Order of Payment P50.00 + 15.00 Doc.

Stamps

Cashier @ Windows 4 & 5



FRONTLINE SERVICE:

CLIENT PROVIDER

Reply on Query 2 minutes None None

5 minutes

None

Shery L. Nayve

10 minutes

10 minutes

5 minutes

Edgardo M. Clarito, Sr. / Adamson L. Magsino / Benjamin P.

Perez / Enrique C. Pantoja / Ruelito I. Sarmiento / Lilibeth M.

Comiso

Request tax

declaration

number

Appraisal and Assessment of New Buildings and Machineries

STEPS/PROCESSDURATION REQUIREMENT/S FEES PERSON RESPONSIBLE LOCATION

Prepare Field

Assessment and

Appraisal Sheet

Ma. Victoria T. Delos Santos/ Gloria V. Rodriguez/ Rochelle P.

Pantoja/ Ligaya J. Sarique/ Ronalyn C. Ala/ Ana Sheryll F.

Bautista/ Milleth C. Culapan/ Leana C. Mencias

Prepare tax

declarations


Edgardo M. Clarito, Sr. / Adamson L. Magsino / Leana C.

Mencias / Norlita P. Descalso / Gloria V. Rodriguez / Sheryl L.

Nayve / Ana Sheryl F. Bautista / Ronalyn C. Ala

1. Query on

requirements

Persons assigned at Windows 1, 2 & 3 City Assessor's

Office Ground

Floor City Hall2. Submit

requirements

Receive and

review

requirements

@ Sworn Statement

of owner and any of

the following: a. Occupancy permit

b. Certificate of

Completion

c. Building Permit

d. Floor Plan

e. Itemized list of

Machineries

Edgardo M. Clarito, Sr. / Adamson L. Magsino / Leana C.

Mencias / Sheryl L. Nayve / Lilibeth M. Comiso / Benjamin P.

Perez / Enrique C. Pantoja

3. Accompany

Inspector to the

location of property

Conduct ocular

inspection of

property

Review tax

declaration

Every Tuesday and

Thursday or depends

upon avalaibility of

service vehicle



FRONTLINE SERVICE:

… continuation

CLIENT PROVIDER

5 minutes None None Nelda S. Moral, REA.

City Assessor

1 minute Nelda S. Moral, REA

Edgardo M. Clarito, Sr.

2 minute Elmira C. Clamosa

Cynthia A. ochoa

End of Process

Appraisal and Assessment of New Buildings and Machineries


Duration: maximum of 3 days (approx. time)

Approved newly prepared tax

declaration

City Assessor's

Office Ground Floor

City Hall

Sign Notice of Assessment

4. Claim owner's copy of

new tax declarations and

Notice of Assessment

Record on the logbook then

release of owner's copy




CLIENT PROVIDER

Reply on query 2 minutes None None City Assessor's Office

Ground Floor City Hall

P25.00

per

5 minutes tax

dec.

@ Transfer Tax Receipt

@Processing Fee

5 minutes @Request Letter

Optional:

@SB Resolution

@Zoning Certificate

@DAR Clearance

@Reclass Fee

@RPT/ Tax Clearance

@Authorization Letter

b.1 Reclassification receive and review

requirements @Affidavit of Non Tenancy

If ocular inspection of property is

required the CAO personnel will

be accompanied by the property

owner to the location of property.

The CAO officer will then submit

report to the City Assessor with

his/her recommendation before

any changes in tax declaration.

Edgardo M. Clarito, Sr. / Adamson L. Magsino /

Leana C. Mencias / Sheryl L. Nayve

30 minutes

minimun

@RPT Receipt /tax clearance

@ Certificate Authorizing

Registration / CAR


1. Query on RequirementsPersons assigned at Windows 1,2 and 3

2. Submit requirements @ Electronic copy of Title Edgardo M. Clarito, Sr. / Leana C. Mencias /

Ligaya J. Sarique / Sheryl L. Nayve / Ronalyn C.

Ala / Rochelle P. Pantoja / Ana Sheryll F.

Bautista / Leo R. Martizona. Transfer of Ownership 5 mins @ Electronic copy of Cancelled

Title

@ Deed of Instrument

(Donation, Sale, Extra-Judicial)

FRONTLINE SERVICE:

Transfer of Ownership / Reclassification / Segregation / Consolidation / Revision / Correction of Tax Declaration




…Con't.

CLIENT PROVIDER

@ID of presentor

5 minutes

@ Electronic copy of Cancelled

Title

@ Deed of Instrument

(Donation, Sale, Extra-Judicial)

@RPT Receipt /tax clearance

@ Trasnfer Tax Receipt

@Processing Fee

@Approved Plan

@Partition Agreement

LOCATION

b.2 Subdivision /

Consolidation of land

receive and review

requirements

@ Electronic copy of Title

@ Certificate Authorizing

Registration / CAR

Ligaya J. Sarique/ Ana Sherryl F. Bautista / Rochelle P. Pantoja

/ Milleth C. Culapan / Leana C. Mencias

City

Assessor's

Office

Ground Floor

City Hall

STEPS/PROCESSDURATION REQUIREMENT/S FEES PERSON RESPONSIBLE



CLIENT PROVIDER

5 minutes @ Tax Declaration None

@ RPT Receipt

@ Title

Optional: @ Request Letter, etc.

@ Identification Card

@ Tax Declaration

@ RPT Receipt

@ Title

@ Request Letter, etc.

2 minutes

- Reclassification

- Segregation/

Consolidation/


2 minutes

City Assessor's

Office Ground Floor

City Hall


… continuation


FRONTLINE SERVICE:

c. Correction /

Revision of tax

Declaration

Receive and review requirements

Edgardo M. Clarito, Sr. /

Adamson L. Magsino / Sheryl L.

Nayve / Leana C. Mencias

1. If trace back of Tax declaration is required.

Trace back is done to verify when the error was

committed for typographical or error in

computation

maximum of 30

minutes

depends on time

of declaration or

error occurred

Randy R. Montoya / Jasmin E.

Genuino / Ruelito I. Sarmiento

City Treasurer's

Office Ground Floor,

City Hall P1.10

/m2

P25.00 /

T.D. - Transfer of Ownership

2. If ocular inspection of property is required. The

CAO personnel will be accompanied by the

property owner to the location of the property.

The CAO officer will then submit report to the City

Assessor with his/her recommendation before the

tax declaration is revise.

maximum of 1

day depends

on location

and availability

of service

vehicle

Edgardo M. Clarito, Sr. /

Adamson L. Magsino / Enrique

C. Pantoja / Ruelito I. Sarmiento

/ Benjamin P. Perez / Lilibeth M.

Comiso

3. Payment of

fees

Fill-up and issue order of payment Persons assigned at Windows

1, 2 & 3

Issue Official Receipt

Cashier Windows 4 & 5



CLIENT PROVIDER

10 minutes @ Official Receipt Leana C. Mencias

Sheryl L. Nayve

2 minutes Ligaya J. Sarique

Ana Sheryll F.Bautista

Rochelle P. Pantoja

3 minutes Edgardo M. Clarito, Sr.

Adamson L. Magsino

Leana C. Mencias

Sheryl L. Nayve

3 minutes Ruelito I. Sarmiento

Randy R. Montoya

Jasmin E. Genuino

3 minutes Nelda S. Moral, REA

City Assessor

8 minutes Cynthia A. Ochoa

Elmira Clamosa

1 minute

1 minute Cynthia A. Ochoa

Elmira Clamosa

End of Process

Record on logbook then

release

LOCATION

4. Submit receipt of

payment

Duration: maximum of 3 days (approx. time)

Prepare and review Notice of

Assessment

Sign Notice of Assessment Nelda S. Moral, REA / Edgardo M.

Clarito, Sr.

5. Claim Owner's Copy of

new tax declaration and

Notice of Assessment

Prepare tax declaration City Assessor's Office Ground

Floor City Hall

Prepare Field Assessment

and Appraisal Sheet

Review tax declaration

Cancel previous tax

declaration

Sign and approve newly

prepared tax declaration

FRONTLINE SERVICE:



… continuation

STEPS/PROCESSDURATION REQUIREMENT/S FEES PERSON RESPONSIBLE



FRONTLINE SERVICE:

Cancellation of Tax Declaration

CLIENT PROVIDER

Reply on query 2 minutes None None

3 minutes @ Tax Declaration Edgardo M. Clarito, Sr.

@ RPT receipt Adamson L. Magsino

@ Title Leana C. Mencias

Norlita P. Descalso

Ronalyn C. Ala

Sheryl L. Nayve

Optional:

60 minutes

Jasmin E. Genuino

Randy R. Montoya

Ruelito I. Sarmiento

Edgardo M. Clarito, Sr.

Adamson L. Magsino

Enrique C. Pantoja

Benjamin P. Perez

Lilibeth M. Comiso



2. If ocular inspection of

property is required. The

CAO personnel will be

accompanied by the

property owner to the

location of property. The

CAO officer will then

submit report to the City

Assessor recommending

the cancellation of tax

declaration for the no

longer existing property.

15 minutes

depending on the

property size

1. If trace back of tax

declaration is required.

Trace back is done to

verify properties with

double declaration

1. Query on requirements Persons assigned at Windows

1, 2 & 3

City Assessor's Office Ground

Floor City Hall

2. Present documents

and request letterReceive documents

@ request

letter/name of

property owner



FRONTLINE SERVICE:

Cancellation of Tax Declaration

CLIENT PROVIDER

10 minutes

10 minutes

3 minutes Nelda S. Moral,REA

City Assessor

3 minutes Shery L. Nayve

Adamson L. Magsino

3 minutes

Sheryl L. Nayve

End of Process

… continuation


Cancel subject tax declaration from the

assessment roll

Sheryl L. NayveCity Assessor's Office

Ground Flr. City Hall

Review Notice of CancellationSheryl L. Nayve

REQUIREMENT/S FEESPERSON

RESPONSIBLELOCATION

Prepare Notice of Cancellation

Approve and sign Notice of Cancellation

STEPS/PROCESSDURATION


Notice of Cancellation

Release owner's copy of Notice of

Cancellation and transmit the same to the

Treasurer's Office

Duration: maximum of 2 days(approx. time)



FRONTLINE SERVICE:

Annotation and Cancellation of Mortgage

CLIENT PROVIDER

Reply on query 2 minutes None None

5 minutes @ Tax Declaration Norlita P. Descalso

@ RPT receipt

@ Title

3. Payment of fees 2 minutes

a. Annotation Fee 5 minutes

5 minutes P50.00

10 minutes

10 minutes

5 minutes Nelda S. Moral,REA

City Assessor

3 minutes

Norlita P. Descalso

End of Process

DURATION REQUIREMENT/S FEES PERSON RESPONSIBLE


STEPS/PROCESSLOCATION

@ mortgage/loan certificate

1/8 of 1% of amount in

consideration


Notice of Cancellation

Release owner's copy

of Notice of

Cancellation and

transmit the same to

the Treasurer's Office

@ Release /Cancellation of

Mortgage

Fill-up and issue order

of payment

b. Cancellation of

Mortgage

Review Tax Dec with

Annotation

Approve and sign tax

declaration with

annotation

1. Query on requirements Persons assigned at Windows 1, 2 &

3

City Assessor's

Office Ground Floor

City Hall2. Present documents

and request letter

Receive and Review

documents

Duration: maximum of 50 minutes (approx. time)

Encode Annotation

@Order of Payment

Persons assigned at Windows 1, 2 &

3

City Treasurer's

Office Ground Floor

City Hall

Cashier at windows 4 & 5

Norlita p. Descalso City Assessor's

Office Ground Floor

City HallNorlita p. Descalso


B.P.L.O. | FRONTLINE SERVICES 17

CITIZEN’S CHARTER BUSINESS PERMIT &

LICENSING OFFICE



PERFORMANCE PLEDGES

We, the staff of Business Permit and Licensing Office commit to serve our

beloved clients with integrity, professionalism and transparency to uphold

their trust, confidence and remain as loyal partners in improving the

economic condition of General Trias



Specifically we will:

1. Make our clients comfortable at all times and provide frontline

personnel to assist them with due courtesy and attend their queries

immediately.

2. Speed up the processing of permits / certifications while upholding the

quality of services and legitimacies;

3. Give prompt action on applications and request and shall return to

clients with appropriate written action;

4. Respond fairly to complaints at the soonest possible time;

5. Simplify more our service procedures and formulate service standards

to observe in every transaction and inform the clients of these standards.



1 25 mins

None

Business Permit

and Licensing

Office

City Hall, Gnd Flr. a.

Receives

and

reviews

a. Fill out

Application

Form and

submit with

Josefino Mugol, Remedios

Marzan, Hedeliza Patriarca,

Maribel Moya, Raquel

Dulce, Kevin Castillo,

NEW

*Homeowners' Clearance

for Business (if operating

inside the subdivision

with homeowners'

RENEWAL

*Homeowners' Clearance

for Business (if operating

inside the subdivision

with homeowners'

association)

*Barangay Business

Clearance

*Contract of Lease and

Lessor's Business Permit

*Sanitary Permit

*Fire Safety Inspection

Certificate

*Financial Statement/Vat

Returns

*Other National

Requirement depends on

business

PROCEDURE IN SECURING BUSINESS PERMIT (NEW or RENEWAL)STEP CLIENT PROVIDER DURATION REQUIREMENTS FEES PERSON RESPONSIBLE OFFICE LOCATION



…Cont't.

Receives payment

and issue community

tax certificate

(cedula) and official

receipt see T.O.P.

City Treasurer's Office City Hall, Gnd Flr.

a. Receives the

application form,

required documents,

cedula, and official

receipt.

b. Checks and verifies

the requirements

c. Prepares Business

Permit for issuance

to the client

including business

plate

d. Endorses to BPLO

Chief and to the City

Mayor for approval

15 mins. Official Receipt of payment

of business tax and fees,

and cedula

Josefino Mugol, Remedios Marzan,

Hedeliza Patriarca, Maribel Moya,

Raquel Dulce, Kevin

Castillo, Miracle Montoya,

Anielyn Barbuco, Russel Vergara

Business Permit and Licensing Office City Hall, Gnd Flr.

Duration: 40 (approximate)

issue claim stub

PROVIDER DURATION REQUIREMENTS FEES PERSON RESPONSIBLE OFFICE LOCATION



1 8 mins request letter

approved by City

Mayor (if necessary)

City Hall, Gnd Flr.

Proceed to Treasurer's

Office and pay fees and

charges

Receive payment and issue

official receipt

Certiication -

P60,

Promotional

150/day

Motordace

150/day

Streamer

25/sq.ft.

Office of the City

Treasurer

City Hall, Gnd Flr.

2 a. Proceed to BPLO and

submit the Official

Receipt of Payment of

fees

b. Receive

Certificate/Permit

a. Receives the application

form/ approved request

letter, and official receipt.

b. Prepares

Certificate/Permit and

endorses to BPLO Chief for

approval/recommendation

c. Issues signed permit to

the client

12 mins. Official Receipt of Payment of Fees Business Permit

and Licensing

Office

City Hall, Gnd Flr.


File Application/Request

Form with complete

details

a. Receives and reviews the

filled-out application form

b. Prepare the Order of

Payment and

PROCEDURE IN SECURING OTHER PERMITS (STREAMER, MOTORCADE, PROMOTIONAL,

OTHERACTIVITIES), AND CERTIFICATE ON BUSINESS REGISTRATION MATTERS

STEP CLIENT PROVIDER DURATION REQUIREMENTS FEES PERSON RESPONSIBLE OFFICE LOCATION

Business Permit

and Licensing

OfficeNone

Assigned Officer

(Client Assistance Desk)



1 15 mins. City Hall, Gnd Flr.

Proceed to Treasurer's

Office and pay fees and

charges

Receives payment and

issue official receipt

Office of the

City Treasurer

City Hall, Gnd Flr.

2 a. Proceed to BPLO and

submit the Official

Receipt of Payment of

fees

b. Receives Retirement

of Business Certificate

a. Receives application

form

b. Prepare Certificate and

endorses to BPLO Chief,

City Treasurer for

recommendation, and to

the City Mayor for approval

c. Issue signed certificate

to the client

15 mins. Official Receipt of Payment of Fees Business Permit

and Licensing

Office

City Hall, Gnd Flr.

PROCEDURE IN SECURING RETIREMENT OF BUSINESS STEP CLIENT PROVIDER DURATION REQUIREMENTS FEES PERSON RESPONSIBLE OFFICE LOCATION


a. Receives and reviews

the filled-out application

form

b. Endorses the application

to Assessment Officer and

Issue Tax Order of

Payment (T.O.P.)

c. Request the client to pay

fees and charges for

retirement of business at

the Treasurer's Office

1. Application for Retirement of Business (to

be secure at BPLO)

2. Sworn Statement of the gross sales or

reciepts for the current calendar

3. Mayor's Permit and Business Plate (Current)

4. If corporation or cooperative-Resolution

approved by the Board of Directors (

application should be signed by the chairman

of the board/president or authorized person)

5. If Partnership-Partnership Agreement

6. If Single Proprietorship - Application should

be signed by the owner or representative

authorized in writing

7. Brgy. Certification of Closure / no operation.

Fill out Application

Form and submit with

None

Business Permit

and Licensing

Office

Assigned Officer

(Client Assistance

Desk)


CITY TRESURER’S OFFICE | FRONTLINE SERVICES 24

CITIZEN’S CHARTER CITY TREASURER’S

OFFICE



SERVICE STANDARD

FRONTLINE SERVICE: PAYMENT OF REAL PROPERTY TAX

ABOUT THE SERVICE: Real Property Taxes (RPT) or Amilyar for all

lands, buildings and machineries maybe paid

annually or in quarterly installment basis.

CLIENTS: All Real Property Tax Owners

REQUIREMENTS: Previous Official Receipt of payment or current tax

declaration

DISCOUNT AND PENALTIES: Prompt payment (paid on or before

deadline) 10 % discount on Basic and

Special Education Fund tax



Advance payment (paid on or before January 20 of the taxable year) 20% discount on Basic and Special Education Fund tax DEADLINES: Quarterly Installment (without interest or penalty)

1st installment - March 31

2nd installment - June 30

3rd installment - September 30

4th installment - December 31

FAILURE TO PAY TAX: 2% interest per month on the unpaid amount or fraction thereof but total interest shall not exceed 36 months. SCHEDULE OF SERVICE AVAILABILITY: Monday to Friday (8:00am to 5:00pm without noon break) DURATION: 13 minutes



HOW TO AVAIL OF THE SERVICE:

DURATION FEES PERSON RESPONSIBLE LOCATION

CLIENT/APPLICANT SERVICE PROVIDER

1. Proceed to window 7, 8 or 9 and Present the requirements.

Receive, verify and evaluate the requirements presented as to its validity 5 minutes None

Emelita Vistan Carmielyn Bondal Raquel Panotes

Jeremie Delos Santos Lilibeth Casal

Treasurer’s Office Ground Floor City

Hall

- Compute real property tax due and advise the client of the total amount to be paid.

- Print the Official Receipt

5 minutes per O.R.

None

2. Pays the corresponding amount due and receives the Official Receipt (owner’s copy) at window 10.

Receives payment and issue Original Official Receipt (O.R.)

3 minutes 2% of the assessed value per property

Josefina Taglinao Reinalyn Magat

Lilibeth Casal

End Of Process Duration: 13 minutes



NOTE:

For check payments, issuance of Original Official Receipt will be after 5 days clearing

period. Acknowledgement receipt and photocopy of Official Receipt were initially

issued to clients as proof of payment.

Check payments are payable to the City Treasurer of General Trias, Cavite.

COURTESY LANE is provided for senior citizens, people with disabilities (PWD), and

pregnant for easy and convenient transactions. There are assigned staff (Mariano

Barrion) who will assist their needs.

FRONTLINE SERVICE: PAYMENT OF BUSINESS TAX

ABOUT THE SERVICE: Business Tax is imposed on persons or entities who are regularly engaged on trade or commercial activity as a means of livelihood or with a view of profit. The tax shall be paid once within the first twenty (20) days of January, semi-annually or in quarterly installment basis of each year.



CLIENTS: All business establishment owners.

REQUIREMENTS: Community Tax Certificate, previous Official Receipts and `

Business Tax Order of payment.

FEE: The payable amount varies depending on the kind of

establishment.

DEADLINES: Quarterly Installment (without interest or penalty)

1st installment - on or before January 20

2nd installment - on or before April 20

3rd installment - on or before July 20

4th installment - on or before October 20

DEADLINES: For renewal of Business Tax (on or before January 20 of each

year)



FAILURE TO PAY TAX: 25% penalty for delay in payment of business tax plus 2%

interest each month for a maximum of three (3) years.

SCHEDULE OF SERVICE

AVAILABILITY: Monday to Friday (8:00am to 5:00pm without noon break)

DURATION: 8 minutes (Quarterly and Semi-annual)

13 minutes (Renewal)




A. Quarterly and Semi-annual payment of Business Tax DURATION FEES PERSON RESPONSIBLE LOCATION


1. Proceed to window 3 and Present the required documents.

- Compute the business tax due and advise the client the total amount to be paid.


5 minutes per O.R.

None

Leonora Macabando Jacquilyn Colinares

Marice Joyce Angeles


Hall

2. Proceed to window 1 and pays the total amount due and receives the Official Receipt


3 minutes Based on the assessment of

business gross sales Concepcion Jolbe




NOTE:

For check payments, issuance of Original Official Receipt will be after 5 days

clearing period. Acknowledgement receipt and photocopy of Official Receipt were

initially issued to clients as proof of payment.

Check payments are payable to the City Treasurer of General Trias Cavite.

B. Payment for renewal of Business Tax DURATION FEES PERSON RESPONSIBLE LOCATION


1. Proceed to window 3 and Present the approved tax order of payment.

Check and verify the approved tax order of payment.

5 minutes None

Marice Joyce Angeles

Cecilia T. Tan – City Treasurer Kalmea Lumubos – Assistant City

Treasurer


Hall

Print the Official Receipt

5 minutes per O.R.

None Leonora Macabando Jacquilyn Colinares

2. Proceed to window 1 and pay the total amount due and receive the Original Official Receipt

Receives payment and issue Business Tax Official Receipt (O.R.)

3 minutes Based on the

declared gross sales of business owners

Concepcion Jolbe







For renewal (Processing time may exceed up to 15 minutes depending on the volume

of taxpayers particularly during the month of January).

FRONTLINE SERVICE: PAYMENT OF TRANSFER TAX

ABOUT THE SERVICE: Transfer taxes paid for transactions involving transfer of

ownership of real property.

CLIENTS: All individuals transferring real property ownership of title

REQUIREMENTS: (Original and Xerox Copy)

Certificate Authorizing Registration (CAR) from BIR or proof of

payment (CAR)

Deed of Sale/Donation/Extra Judicial Settlement



Tax Clearance for the current year Tax declaration (Certified

Xerox or owner’s copy)

Transfer Certificate of Title

FEES: 50% of 1% of Selling price or Market value whichever is

higher

DEADLINES: 60 days from notary date of deed of sale or extra judicial

settlement

FAILURE TO PAY TAX: 25% penalty for delay in payment of transfer tax plus 2%

interest each month not exceeding 36 months

SCHEDULE OF SERVICE


DURATION: 13 minutes




NOTE:






1. Proceed to window 8 and Present the requirements.

Receive, verify and evaluate the requirements presented as to its validity

5 minutes None

Lilibeth Casal Jayvee Arisa Simpan


Hall

- Compute transfer tax due and advise the client of the total amount to be paid.


5 minutes per O.R.

Same

2. Pays the corresponding amount due and receives the Official Receipt


3 minutes Same








FRONTLINE SERVICE: PAYMENT OF AMUSEMENT TAX ON ADMISSION

ABOUT THE SERVICE: Taxes levied on admission fees to theaters, cinemas,

cockpits, concert halls, carnivals, boxing stadia and other

sports gymnasia or arenas, beach resorts and other places

of amusement and entertainment, or places temporarily or

intermittently used for any form of amusement or

entertainment activities where admission fees are charged

and collected.

CLIENTS: Proprietors, lessees or operators of said places above



REQUIREMENTS: Duly certified monthly amusement tax returns indicating

the gross receipts and the number of tickets sold

FEES: Ten percent (10%) of the gross receipts

DEADLINES: Within the first ten (10) days of the following month

FAILURE TO PAY TAX: Surcharge of twenty-five percent (25%) of the original

amount of tax plus 2% interest each month not exceeding

36 months

SCHEDULE OF SERVICE






NOTE:






1. Proceed to window 8 and Present the requirements.


Lilibeth Casal


Hall


5 minutes per

O.R.

Same



3 minutes Same








FRONTLINE SERVICE: PAYMENT OF PROFESSIONAL TAX

ABOUT THE SERVICE: Imposed on any person engaged in the exercise or practice of a profession requiring government examination, conducted by the Supreme Court or by the Professional Regulation Commission

CLIENTS: Above-mentioned professionals who passed the bar examinations, or any board, or other examinations conducted by the Professional Regulation Commission ( PRC) and other government agencies

REQUIREMENTS: Professional License ID



FEES: Three hundred pesos (Php 300)

DEADLINES: End of January

FAILURE TO PAY TAX: Surcharge of twenty-five percent (25%) of the original

amount of tax plus 2% interest each month not exceeding

36 months

SCHEDULE OF SERVICE








3. Proceed to inside the Treasurer’s Office and Present the requirements.


Glicelle Delos Reyes


Hall


5 minutes per

O.R.

Same



3 minutes Same




FRONTLINE SERVICE: PAYMENT OF COMMUNITY TAX/AND CORPORATE TAX

CERTIFICATE

ABOUT THE SERVICE: Community Tax, Residence Certificate, or Cedula is usually

used for documentation purposes.

CLIENTS: Every inhabitant of the Philippines, eighteen (18) years of

age or over who has been regularly employed on a wage or

salary basis for at least (30) working days during any

calendar year, or who is engaged in business or

occupation, or who owns real property with an aggregate

assessed value of one of thousand pesos (P1,000,000) or

more, or who is required by law to file an income tax

return.



REQUIREMENTS: Filled up personal data form and personal appearance for

Community Tax Certificate

Income Tax Return or Certification of Gross Sales for

Corporate Tax Certificate

FEES: An annual community tax of P5.00 and an annual

additional tax of One Peso (P1.00) for every One Thousand

Pesos (P1,000.00) of income regardless of whether from

business, exercise of profession or from property.

An annual corporate tax of P500.00 and an annual

additional tax of Two Pesos (P2.00) for every Five

Thousand Pesos (P5,000.00) not to exceed Ten Thousand

Five Hundred Pesos (P10,000.00).



DEADLINE: On or before the end of February of each year. FAILURE TO PAY TAX: 2% interest per month SCHEDULE OF SERVICE AVAILABILITY: Monday to Friday (8:00am to 5:00pm without noon break) DURATION: 8minutes (Community Tax Certificate)

8 minutes (Corporate Tax Certificate) HOW TO AVAIL OF THE SERVICE:

A. CORPORATE TAX CERTIFICATE DURATION FEES PERSON RESPONSIBLE LOCATION


1. Proceed to officers concerned and submit the required documents

Evaluate income tax return and certification of gross sales and print Corporate Tax Receipt

5 minutes per certificate

NONE

Leonora Macabando

Lilibeth Casal


Hall

2. Sign the certificate and print his/her thumbprint on the designated area.

Issue the 3 copies of certificate for signature and thumbprint.

2 minutes None

3. Pays the corresponding amount and receive corporate tax certificate

Issue corporate tax certificate owner’s copy and receive corresponding payment

1 minute

P500.00(Basic) P10,000.00 Maximum




NOTE:










FRONTLINE SERVICE: PAYMENT OF OTHER TAXES, PERMIT, FEES, AND SERVICE CHARGES CLIENTS: All individuals REQUIREMENT: Order of payment from concerned offices (see note) SCHEDULE OF SERVICE AVAILABILITY: Monday to Friday (8:00am to 5:00pm without noon break) DURATION: 5 minutes(approx. time)


A. PAYMENT OF OTHER TAXES, PERMIT, FEES, AND SERVICE CHARGES DURATION FEES PERSON RESPONSIBLE LOCATION


1. Secures order of payment from the concerned offices and present to window 3 or 4

Receive order of payment and print Official Receipt

3 minutes per O.R.

NONE

Nenita Saria Catherine Comiso

Vener Viray


Hall 2. Proceeds to

window 1, pays the corresponding fees, and receives Official Receipt

Issue Official Receipt and receive payment

2 minutes

See Note

Concepcion Jolbe




NOTE: ORDER OF PAYMENT REQUIREMENT FEES

Civil Registry Fees Civil Registrar Office Depends on order of payment

Sports Center Engineering Office 300.00/hour

Convention Center 3,000.00 / hour

Health Certificate Rural Health Office 50.00

Sanitary Fee 100.00

Tricycle Registration Sangguniang Bayan Office Certificate of Franchise 1,155.00

Secretary’s Fee Mayor’s Office 25.00

Solemnization Fee 200.00

Engineering Fees Engineering Office Depends on the order of payment

Assessor Certifications Assessor’s Office Depends on the order of payment

Retirement of Business Licensing Office










FRONTLINE SERVICE: ISSUANCE OF TAX CLEARANCE

ABOUT THE SERVICE: Certificate of updated payment for Real Property Tax and

Business Tax

CLIENTS: Real Property and Business Taxpayers

REQUIREMENTS: Latest Real Property Tax Official Receipt and Business Tax

Receipt

Tax Clearance Receipt

FEES: P70.00

SCHEDULE OF SERVICE


DURATION: 12 minutes(approx. time)






1. Proceed to window 7 or 8, fill up requisition form for Real Property Tax Clearance / Window 3 for Business Tax Clearance, and present the latest Tax Receipt

Verify the records of Real Property Tax/Business Tax payment and require the client to pay for Tax Clearance Fee

3 minutes None

Emelita Vistan Quincy Fae Rodil

Jacquilyn Colinares


Hall

2. Present the filled up requisition form to window 4

Print Official Receipt 2 minutes per O.R.

None

Catherine Comiso

Vener Viray

3. Pay the corresponding fees and receive Official Receipt at Window1

Receives the payment and issue Tax Clearance Official Receipt

2 minutes P70.00

Concepcion Jolbe

4. Proceed to window 7, 8 or 3 and present Tax Clearance Official Receipt

Prepare Tax Clearance and release with Tax Clearance Official Receipt

5 minutes per Clearance

None Emelita Vistan

Quincy Fae Rodil Jacquilyn Colinares


NOTE:






FRONTLINE SERVICE: RETRIEVAL OF DRIVER’S LICENSE

ABOUT THE SERVICE: Confiscation of Driver’s License due to traffic violation

CLIENTS: Motorists

REQUIREMENTS: Driver’s License

Ordinance Violation Receipt

FEES: Depends on Violation Receipt

SCHEDULE OF SERVICE


DURATION: 7 minutes (approx. time)






1. Proceed to Window 12 and present duplicate copy of Ordinance Violation Receipt

Check the Ordinance Violation Receipt and verify the record

3 minutes

NONE Mariano Barrion Norma Jimenez

Catherine Comiso Vener Viray


Hall

Advise the client for the violation fees and print Official Receipt

2 minutes per O.R.

NONE

2. Pay the corresponding fees and receives Official Receipt

Issue Official Receipt. Receive payment and release confiscated driver’s license.

2 minutes Depends on Violation

Receipt

Concepcion Jolbe Norma Jimenez Mariano Barrion


NOTE:

Retrieval depends upon the endorsed confiscated plate and driver’s license.






FRONTLINE SERVICE: CLAIMING OF APPROVED CHECKS

ABOUT THE SERVICE: Approved checks may be claimed from suppliers and

contractors for services rendered and other claimants

CLIENTS: Person/(s) who have approved claims and authorized to

receive such claims

REQUIREMENTS: 1. Personal appearance with ID of any of the following:

a. GSIS / SSS ID b. Employee’s ID / DILG ID c. Voter’s ID d. PRC ID e. Driver’s License f. Passport

2. Authorization Letter with copy of the ID of the true claimant and the authorized person to claim



SCHEDULE OF SERVICE AVAILABILITY: Monday to Friday (8:00am to 5:00pm without noon break) DURATION: 10 minutes (approx. time)




1. Approach the person in charge at the Cash Disbursement Division

Require the client of his/her ID as mentioned above or Authorization Letter of authorized only.

2 minutes NONE

Lizarina Mojica

Melissa Colorado Kalmea Lumubos – Asst City

Treasurer Cecilia T. Tan – City Treasurer


Hall

2. Sign the acknowledgement portion of the voucher. Sign the RCI form Or Acknowledge claim by issuing official receipt (if necessary)

Verify the correctness of entries of OR issued and if all forms are duly signed.

5 minutes per voucher

NONE

3. Receive the approved check

Release the approved check to the claimant 3 minutes NONE




FRONTLINE SERVICE: PAYMENT OF MARKET FEES, STALL RENTALS AND ELECTRIC

BILLS

ABOUT THE SERVICE: Market fees are paid on all goods and merchandise for sale

at the public market. Bona fide stallholders are advised to

pay their stall rentals and electric bills.

CLIENTS: Stall Holder / Awardees

Market Vendors

REQUIREMENTS: Previous receipt for stall rentals

FEES: Market Fees - P 14.65 for corner tiles

P 13.30 for middle tiles

Electric Bill - Based on the floor area of the stall

SCHEDULE OF SERVICE


DURATION: 4 minutes(approx. time)




NOTE:

Market fees, stall rentals and electric bills are collected on a daily basis in the market

by the market collectors.



1. Present previous Official Receipt to the concerned officer

Prepare computerized official receipt 2 minutes per

O.R. None Michelle Saliba

Dondon Viniegra Reydan Sinayo

Louie Andrew Dolorito


Hall 2. Payment of fees Receive payment and issue

Official Receipt 2 minutes (as stated above)




FRONTLINE SERVICE: HIMLAYANG GENERAL TRIAS

ABOUT THE SERVICE: Payment for Himlayang Bayan fees, can be paid in full or in

monthly amortizations.

CLIENTS: Cemetery Lot/Apartment Owners, Person who wants to

avail the Himalayang Bayan Service

REQUIREMENTS: Order of payment from Investment Office (4th floor)

FEES: depends on the tax order of payment

SCHEDULE OF SERVICE








1. Proceed to Window 3 and present the Order of Payment

Check the Order of payment and verify the Himlayang Bayan account record

5 minutes None

Jacquilyn Colinares

Nenita Saria Treasurer’s Office Ground Floor City

Hall

Print official receipt 2 minutes per

O.R. None

2. Pay the corresponding fees and receives Official Receipt at Window 1

Issue Official Receipt and receive payment.

2 minutes Based on order of

payment Concepcion Jolbe




FRONTLINE SERVICE: DISBURSEMENT OF SALARIES

ABOUT THE SERVICE: Salary of permanent employees for services rendered

during a certain period.

CLIENTS: Permanent employees

REQUIREMENTS: ID

Daily Time Record (for month end salary)

SCHEDULE OF SERVICE

AVAILABILITY: Every 15th and 30th of the month (8:00am to 12:00nn &

1:00pm to 5:00pm)







1. Proceed at the Salary Disbursement Section and present ID and DTR (if applicable)

Verify the name of employee and provide the payroll of the corresponding office he/she is assigned.

3 minutes None

Emie Pantoja

Virgie Jose

Corazon Arias


Hall

2. Sign the payroll in line with his/her name

Verify the signature and counter check the money attached to the payslip.

3 minutes None

3. Receives the salary and recount the money for check and balance.

Release the salary of the employee

2 minues None



C.C.R. | FRONTLINE SERVICES 60

CITIZEN’S CHARTER CITY CIVIL REGISTRAR’S OFFICE



PERFORMANCE PLEDGES

To deliver quality service to the clients through knowledgeable employees

who will treat clients with courtesy, dignity and respect.

Promote the welfare of the client by giving them fast, accurate and

efficient services. We will provide clients with our best estimates of the

time needed to complete clients' requests and transactions and fully

explain any delays.



PERSON/S CLIENT PROVIDER RESPONSIBLE

A. FOR LATE REGISTRATION OF BIRTH

BORN IN GENERAL TRIAS

1. Submit requirements and request Receive requirements and issue 5 mins. 1. Negative result of birth from PSA none Ms. Marilou T. Grepo CCR's Office

for verification of birth certificate of no record/destroyed birth 2. Baptismal certificate Ms. Maribel Q. Tagle Ground Floor

certificate 3 Growth chart Mr. Kristen John V. Mendoza

4. Voters Registration Record (Comelec)

2. Payment of Fees Receive payment and issue official 2 mins. Order of payment P60.00 Cashier Treasurer's Office,

receipt Window 4 Ground Floor

3. Submit Official receipt to CCR's Sign and release certificate of no 5 mins. Official Receipt none Ms. Arlene E. Bugtong CCR's Office

Office record Ms. Marilou T. Grepo Ground Floor

Ms. Maribel Q. Tagle

Mr. Kristen John V. Mendoza

4. Request for Affidavit of Late Issue Joint Affidavit of Two (2) 5 mins. 1. Cert. of No record from CCR's Office none Public Attorney's Office Public Attorney's Office,

Registration disinterested persons 2. Two (2) witnesses Staff 3rd Floor

5. Submit requirements and apply for Review requirements and Interview 7 mins. 1. Certificate of No Record of Birth N o n e Magdalena G. Pedraza CCR 's Office

late registration of birth applicant for Late Registration of birth from CCR Rosemary Ann S. Franco Ground Floor

2. Joint Affidavit from Notary Public Maribel Q. Tagle

3. Marriage contract of Parents

4. Residence Certificate of informant

5. Accomplished Cert. of Live Birth

6. Negative Certification from PSA

6. Sign the Certificate of Live Birth Review the information given by the 5 mins. Cert. of Live Birth none Magdalena G. Pedraza CCR's Office

applicant and give release slip Rosemary Ann S. Franco

Maribel Q. Tagle

7. Claim owners copy on the date of * Assign register number 7 mins. none Ms. Arlene E. Bugtong CCR's office

release & present release slip * CCR sign certificate of live birth Ms.Lutgarda P. Salinas

* issue order of payment Ms. Ruby Rose V. Flores

8. Proceed to Treasurer's office for Receive payment and issue Official 2 mins. Order of Payment P60.00 Cashier Treasurer's Office payment receipt Window 4

9. Submit O.R. to CCR's office and Attach O.R. and release late 2 mins. N o n e Ms.Lutgarda P. Salinas CCR's Office claim late registration registration of birth Ms. Ruby Rose V. Flores

End of Process Duration: 40 Minutes (approx. time)

OFFICE OF THE CITY CIVIL REGISTRAR

Frontline Services: Issuance and Registration of Birth certificateSTEPS/PROCESSES

DURATION REQUIREMENT/S FEES LOCATION



B. LATE REGISTRATION OF BIRTH BORN

OUTSIDE GENERAL TRIAS

(Out-of-town registration)

PERSON/S


1. Request for list of requirements for Give requirements 2 mins. None none Lutgarda P. Salinas CCR's Office

Ground Floor

2. Submit requirements and apply for Review requirements submitted, 10 mins. 1. negative Result of birth from NSO none Lutgarda P. Salinas CCR's Office

out of town registration review applicant and give order of 2. Baptismal Certificate Ground Floor

payment 3. Voter's Registration Record(Comelec)

4. Mariage Contract of Parents

5. Residence certificate

3. Request for affidavit of late Prepare out- of- town registration 30 mins. 1. Certificate of Live Birth none PAO Staff PAO Office

registration affidavit 2. Two (2) witnesses 3rd floor

4. Submit notarized affidavit to CCR's Interview Appicant for Out of Town Late 7 mins. Notarized affidavit Lutgarda P. Salinas CCR's Office

Office Registation Ground Floor

*Documents for Out-of-Town will be sent to

respective MCR/CCR after 10 days posting

period and will be released depending

on the MCR/CCR concern

5. Payment of fees Receive payment and issue Official 3 mins. None P150.00 Cashier Treasurer's Office

receipt Window 4 Ground floor

End of Process Duration: 52 minutes (approx. time)

LOCATIONSTEPS/PROCESSES

DURATION REQUIREMENT/S FEES



C. ON TIME REGISTRATION

PERSON/S


1. Submit birth certificate for Receive, assign register number and 3 mins. Certificate of live birth Lutgarda P. Salinas CCR's office

registration give owner's copy Ruby Rose V. Flores Ground floor

2. Request for certified copy of birth Prepare certified copy of Birth 2 mins. none none MCR Staff CCR's Office

Certificate and issue order of payment

3. Payment of fee Receive payment and issue Official 3 mins. Order of payment P75.00 Cashier Treasurer's Office

receipt Window 4

4. Submit O.R. to CCR's Office Attach O.R and CCR will sign the birth 3 mins. Official Receipt Ms. Arlene E. Bugtong CCR's Office

certificate Ms. Marilou T. Grepo Ground Floor



5. Claim certified copy of birth Release certified copy of birth 2 mins. none none Ms. Arlene E. Bugtong CCR's Office

Ms. Marilou T. Grepo Ground Floor








D. ISSUANCE OF BIRTH CERTIFICATE

WITH RECORD

PERSON/S


1. Fill up and submit requisition form Receive requisition form, verify records 5 mins. I.D. or authorization letter if the owner Marilou T. Grepo CCR's Office

of birth from CRIS of document can not come Maribel Q. Tagle Ground Floor

(Civil Registry Information System) personally Kristen John V. Mendoza

and issue order of payment

2. Payment of fee Issue Official Receipt 3 mins. Order of Payment P75.00 Cashier Treasurer's Office

Window 4

3. Submit O.R. to CCR's Office * Print Birth Certificate 5 mins. Arlene E. Bugtong CCR's Office

* Attached OR Marilou T. Grepo Ground Floor

* CCR sign the birth certificate N o n e N o ne Maribel Q. Tagle

Kristen John V. Mendoza

4. Claim the birth certificate Release the birth certificate 3 mins. Marilou T. Grepo CCR's Office

Maribel Q. Tagle Ground Floor

Kristen John V. Mendoza


STEPS/PROCESSESDURATION REQUIREMENT/S FEES LOCATION



A. REGISTRATION OF MARRIAGE

PERSON/S


1. Submit marriage certificate for Receive and assign register number 5 mins. Accomplished Marriage Certificate none Heidi C. Soro

registration Review Entries Rosemary Ann S. Franco

CCR's office

2. Request for a certified copy of Issue certified copy of marriage contract 3 mins. none Lutgarda P. Salinas ground floor

marriage certificate and order of payment Rosemary Ann S. Franco

Ruby Rose V. Flores

3. Payment of fee Issue Official Receipt 2 mins. P75.00 Cashier Treasurer's office

(incl. doc.stamp) Window 4

4. Submit O.R. and claim marriage Attach O.R. to marriage certificate and 3 mins. Official Receipt of payment none Ms. Arlene E. Bugtong CCR's Office,

certificate release marriage contract Lutgarda P. Salinas ground floor

Rosemary Ann S. Franco

Ruby Rose V. Flores


LOCATION

Front Line Service: ISSUANCE AND REGISTRATION OF MARRIAGE

STEPS/PROCESSESDURATION REQUIREMENT/S FEES



B.LATE REGISTRATION OF MARRIAGE

PERSON/S


1. Submit requirements and request Receive requirements and issue no 5 mins. 1. Negative certification of marriage Lutgarda P. Salinas CCR's Office,

for verification of marriage record/destroyed marriage contract from PSA Rosemary Ann S. Franco ground floor

and issue order of payment 2. marriage contract Ruby Rose V. Flores

2. Payment of fee for cert. of no record Issue Official Receipt 3 mins. order of payment P60.00 Cashier Treasurers' office

Window 4

3. Submit O.R. and claim cert. of no Attach O.R. and release certificate of 2 mins. None Ms. Arlene E. Bugtong CCR's Office,

record no record Lutgarda P. Salinas ground floor


Ruby Rose V. Flores

4. Request for affidavit of late * Prepare affidavit 7 mins. 1. Certificate of No record of Marriage none Public Attorney's Office Public Attorney's Office

registration * sign the affidavit from CCR Staff 3rd Floor

2. Two (2) witnesses

5. Submit reqiuirements for Late *Receive and review requirements 10 mins. 1.Affidavit Heidi C. Soro CCR's Office

Registration of Marriage * Interview applicant 2.Copy of marriage contract Rosemary Ann S. Franco Ground floor

*Give release slip

6. Claim late registration of marriage Issue order of payment 2 mins. none none Heidi C. Soro CCR's Office

on the date of release Rosemary Ann S. Franco Ground floor

7. Payment of fee for marriage cert. Issue Official Receipt 3 mins. order of payment P75.00 Cashier Treasurers' Office

(incl. stamp) Window 4

8. Submit O.R. and claim marriage cert. Release marriage cert. 5 mins. Official Receipt Heidi C. Soro CCR's Office

Rosemary Ann S. Franco Ground Floor





C. APPLICATION FOR MARRIAGE LICENSE

PERSON/S


1. Request for list of requirements for Give requirements 2 mins. none none CCR Staff CCR's office

marriage license appplication Ground Floor

2. Submit requirements , fill -up draft Receive and review requirements 7 mins. 1. Birth/baptismal certificate

interview sheets and sign application and issue order of payment 2. Cenomar -for appplicants of legal age none CCR Staff CCR's Office

form 3. Family Planning Ground Floor

4. Pre marriage counselling- for

appplicants below 25 yrs. Old

5. Parent's signature - for appplicants

below 25 yrs. Old

6. Death Certificate of spouse if

applicant s widowed

7. Copy of the Decree od Divorce Cert.

if divorced

8. Court Decision and Cert. of Finality if

former marriage was void

9. Legal capacity to contract marriage if

applicant is foreigner or citizen of a

foreign country

3. Payment of application fee Issue Official Receipt 2 mins. Order of payment from MCR P350.00 Cashier City Treasurer's Office

Window 4 Ground Floor

4. Submit OR to CCR's office for Receive OR and Interview marriage 5 mins. Payment of marriage license fee P10.00 Rosemary Ann S. Franco CCR's Office

interview applicants Magdalena G. Pedraza Ground floor

5. Claim marriage license on the date Prepare, Sign and Release Marriage License 3 mins. identification card none Arlene E. Bugtong CCR's Office

of release *after 10 days posting period Rosemary Ann S. Franco Ground floor

Magdalena G. Pedraza





D. ISSUANCE OF MARRIAGE CERTIFICATE

PERSON/S


1. Fill up and submit requisition form Verify records from CRIS (Civil Registry 5 mins. ID or authorization letter none Lutgarda P. Salinas CCR's Office

of marriage Information System) and issue order Rosemary Ann S. Franco Ground floor

of payment Ruby Rose V. Flores

2. Payment of fee Issue Official Receipt 3 mins. Order of payment P75.00 Cashier City Treasurer's Office

(incl. doc. stamp) Window 4

3. Submit O.R. * Print marriage certificate 5 mins. none Ms. Arlene E. Bugtong CCR's Office

* Attach OR Lutgarda P. Salinas Ground floor

* CCR sign the marriage certificate Rosemary Ann S. Franco

Ruby Rose V. Flores

4. Claim the marriage certificate Release the marriage certificate 3 mins. none Lutgarda P. Salinas do


Ruby Rose V. Flores





PERSON/S


A. REGISTRATION OF DEATH CERTIFICATE

1. Secure Form 103 (Death) from 1. Issue Death Certificate form 1 min. N o n e None MCR Staff CCR's Office

CCR's Office Ground Floor

2. Appear to RHU for interview and 1. Interview, fill -up entries of death 7 mins. Certificate of Death Form RHU Sanitary Staff CHO

fill-up form certificate Dr. Abe D. Escario Community Services

2. Review and sign the death certificate 2 mins. Center

3. Payment of burial permit/transfer permitIssue official receipt 2 mins. Order of Payment P100.00 Cashier Treasuer's Office

Window 4 Ground floor

5. Submit death cert. form to CCR forReceive and assign register number 5 mins. Accomplished death certificate and Heidi C. Soro CCR's Office

registration burial permit/transfer permit receipt None Rosemary Ann S. Franco Ground floor

Ms. Arlene E. Bugtong

6. Received owner's copy of death Prepare the Certified copy of death 5 mins. none Heidi C. Soro CCR's Office

cert. and request for certified copycertificate and issue order of payment Enrico T. Potante Ground floor

Venus R. Erasmo

7. Payment of fee Issue official receipt 2 mins. Order of Payment P75.00 Cashier Treasurer' office

Window 4

8. Submit O.R. and claim death Receive O.R. and release death 3 mins. Official Receipt N o n e Ms. Arlene E. Bugtong CCR's Office

certificate certificate Heidi C. Soro Ground floor

Enrico T. Potante

Venus R. Erasmo


FRONTLINE SERVICES : REGISTRATION OF DEATH CERTIFICATE





B. LATE REGISTRATION OF DEATH CERTIFICATE

PERSON/S


1. Submit requirements and Request Review requirements and issue no 5 mins. 1. Negative result of death from PSA N o n e Heidi C. Soro CCR's Office

for verification of death certificate record/destroyed death certificate and 2.Death certificate (Form 103) Enrico T. Potante

issue order of payment Venus R. Erasmo

2. Payment of fee Issue official receipt 2 mins. Order of payment P60.00 Cashier Treasurer' office

Window 4

3. Submit O.R. and claim certificate of Receive O.R. and cert. of no record 3 mins. Official Receipt none Arlene E. Bugtong CCR's Office

no record Heidi C. Soro Ground floor

Venus R. Erasmo

Enrico T. Potante

4. Request for Affidavit of Late *Prepare affidavit of late registration 5 mins. 1. Cert. of no record/destroyed death Public Attorney's Office Public Attorney's Office

Registration * Sign the affidavit from CCR Staff 3rd Floor

2. Two (2) witnesses

5. Submit affidavit to CCR's office and Receive affidavit and review death 7 mins. 1. Affidavit Heidi C. Soro CCR's Office

apply for late registration certificate and give release slip 2. Community Tax Certificate none Rosemary Ann S. Franco Ground floor

6. Present release slip and payment Issue Official Receipt 2 mins. Order of payment P75.00 Cashier Treasurer's Office,

of fee Window 4 Ground Floor

7. Claim documents on the date of * Assign register no. 7mins. Official Receipt none Arlene E. Bugtong CCR's office

release * Receive OR Rosemary Ann S. Franco Ground floor

* Release the death certificate Heidi C. Soro






C. ISSUANCE OF DEATH CERTIFICATE

PERSON/S


1. Fill up and submit requisition of Verify records of death and issue order 5 mins. Requisition Form Heidi C. Soro CCR's Office

death certificate of payment Enrico T. Potante Ground floor

Venus R. Erasmo

2. Payment of fee Issue Official Receipt 3 mins. Order of payment P75.00 Cashier Treasurer's Office

Window 4

3. Submit O.R. to CCR's Office * Print record 5 mins. None Ms. Arlene E. Bugtong

* Attach OR O.R. Heidi C. Soro CCR's office

* CCR sign the death certificate Enrico T. Potante Ground floor

Venus R. Erasmo

4. Claim death certificate Release death certificate 2 mins. None Heidi C. Soro CCR's office

Enrico T. Potante Ground floor

Venus R. Erasmo






FRONTLINE SERVICES: ACKNOWLEDGEMENT AND LEGITIMATION OF BIRTH

PERSON/S


A. ACKNOWLEDGEMENT

1. Present father for the acknowledgment of the Let the father sign the affidavit of admission 5 mins. Accomplished Live Birth Notary Public Any

child of paternity at the back of the Certificate of Identification Card of Father

Live Birth and have it notarized to any Notary Community Tax Certificate of the Father

Public

2. Submit the accomplished and notarized Receive the Certificate of Live of the child 2 mins. Certificate of Live Birth none Lutgarda P. Salinas CCR's Office

Certificate of Live Birth of the child and issue order of payment Ruby Rose V. Flores Ground Floor

3. Payment of fee Receive payment and issue O.R. 2 mins. Order of Payment P150.00 Cashier Treasurer's Office

Window 4

4. Submit O.R. to CCR's Office and Assign Reg. No., Sign the Birth Certificate 5 mins. none none Ms. Arlene E. Bugtong CCR's Office

claim birth certificate and release owner's copy Lutgarda P. Salinas Ground Floor






B. LEGITIMATION

PERSON/S


1. Inquire requirements for LEGITIMATION Provide the needed requirements 5 mins. 1.Previously registered birth cert. none Melody M. Aspuria CCR's office

Ground Floor

2. Request for affidavit of legitimation Prepare affidavit 7 mins. 1.Previously registered birth cert. P100 Public Attorney's Office Public Attorney's Office

2. CENOMAR of parents Staff 3rd floor

3. Marriage contract of parents

3. Submit affidavit and other requirements Receive requirements and issue order of 5 mins. 1.Previously registered birth cert. none Melody M. Aspuria CCR's office

to MCR's office and apply for LEGITIMATION payment 2. CENOMAR of parents Ground Floor

3. Affidavit of Legitimation

4. Marriage contract of parents

4. Payment of fee Receive Payment and issue O.R. 3 mins. Order of payment P 200.00 Cashier Treasurer's Office

Window 4

5. Submit O.R. to CCR * Prepare document 5 mins. Official receipt None Melody M. Aspuria CCR's Office

* record affidavit in the Book of Ground Floor

Legal Instrument

* give release slip

6. Claim on the date of release Release Legitimation of Birth 5 mins. Release slip None Meody M. Aspuria CCR's Office

Ground Floor





FRONTLINE SERVICE : ISSUANCE OF CERTIFIED TRUE COPY OF MCR DOCUMENTS (BIRTH, MARRIAGE AND DEATH)

PERSON/S


1. Present owner's copy of birth/death/ Review owner's copy and verify 5 mins. owner's copy of birth/death/marriage None CCR Staff CCR's Office

marriage and request for certified records on file; Require xerox copy of Ground Floor

true copy document requested

2. Submit photocopy of requested * Process and prepare the requested 5 mins. photo copy of document None CCR Staff CCR's Office

document document Ground Floor

* Issue order of payment

3. Payment of fees Receive payment and issue O.R. 2 mins. Order of payment P75.00 Cashier City Treasurer's Office

Window 4

4. Submit O.R. to CCR and claim * Attach OR Official Receipt None MCR Staff CCRs Office

document requested * CCR sign the document requested 5 mins. Ms. Arlene E. Bugtong Ground Floor

* Release the document






FRONTLINE SERVICE : PETITION FOR CORRECTION OF CLERICAL ERROR IN BIRTH (R.A.9048/RA 10172), MARRIAGE AND DEATH

PERSON/S


1. Submit requirements for correction Receive and review requirements 7 mins. 1. xerox copy of birth/marriage/death none Melody M. Aspuria CCR's office

of clerical error/s in birth, marriage and issue payment order to be corrected issued by NSO Ground Floor

and death certificate 2. xerox copy Pertinent documents based

on error committed

3. Affidavit of discrepancy

2. Payment of fee for correction Receive payment and issue official 3 mins. Order of payment P 1,250.00 Cashier Treasusurer's Office

receipt Window 4

3. Return to CCR's office and submit Receive OR and prepare the petition for 5 mins. Residence Certificate of petitioner none Melody M. Aspuria CCR's Office

O.R. correction. Require petitioner's signature after Ground Floor

10 days posting.

CCR's approval and mailing to PSA after 10 days Ms. Arlene E. Bugtong CCR's Office

Sta. Mesa for Civil Registrar General's upon receipt Venus R. Erasmo Ground Floor

(CRG) affirmation of application

4. Claim documents after affirmation Issue order of payment for Certificate of 1 min. None none Melody M. Aspuria CCR's Office

Finality Ground Floor

5. Payment of Fee Receive payment and issue OR 2 mins. order of payment P 250.00 Cashier Treasusurer's Office

Window 4

6. Submit OR and claim Certificate of Release document 5 mins. Official Receipt Melody M. Aspuria CCR's Office

Finality *approximately 1 to 2 months after filing Ground Floor


DURATION REQUIREMENT/S FEES LOCATIONSTEPS/PROCESSES



FRONTLINE SERVICES: PETITION FOR CHANGE OF FIRST NAME

PERSON/S


1. Submit requirements for change Receive and review requirements 5 mins. 1. NSO copy of birth certificate none Melody M. Aspuria CCR's Office

of first name in the Certificate and issue order of payment 2. Latest NBI Clearance Ground Floor

of Live Birth 3. Police Clearance

4. pertinent documents required for

change name

2. Payment of Fee for change name Receive payment and issue 3 mins. order of payment P 3,000.00 Cashier City Treasurer' Office

official receipt Window 4

3. Return to CCR's Office and Prepare documents ; Require petitioner's 5 mins. Official receipt Melody M. Aspuria CCR's Office

submit O.R. signature

Apply for publication 2 consecutive Petition Ms. Arlene E. Bugtong Publishing Office

Mondays

Posting of petition 10 days Notice of posting Melody M. Aspuria CCR's Office

Ground Floor

CCR's approval after publication 5 mins. Affidavit of publication Ms. Arlene E. Bugtong CCR's Office

Ground Floor

Mailing of petition to NSO Sta Mesa for 1 month Petition Venus R. Erasmo CCR's Office

CRG's affirmation minimum Ground Floor

4. Claim documents after affirmation issue order of payment for Certificate of 1 min. None none Melody M. Aspuria CCR's Office


Cashier

5. Payment of Fee Receive payment and issue OR 3 mins. order of payment P 250.00 Window 4 City Treasurer's Office

6. Submit OR and claim Certificate Release document 5 mins. Official Receipt Melody M. Aspuria CCR's Office



REQUIREMENT/S FEES LOCATIONSTEPS/PROCESSES

DURATION



FRONTLINE SERVICE : BATCH REQUEST SYSTEM (BREQS) ACCEPTANCE OF DOCUMENT FROM PSA

PERSON/S


1. Fill-up NSO applicatio form Receive, review application form 3 mins. Accomplished None Rosemary Ann S. Franco CCR's Office

(Birth, Marriage, Death,CENOMAR) and issue order of payment application form Magdalena G. Pedraza Ground Floor

2. Payment of fee for add-on receive payment and issue 5 min.s Order of Payment Php. 60 Cashier Treasurer's Office

official receipt (OR) Window 4 Ground Floor

3. Return CCR's Office, submit OR Accept OR, receive payment for NSO 5 min.s None Php. 140 Rosemary Ann S. Franco CCR's Office

request and issue BREQS Ground Floor

acknowledgement slip with date of release None

4. Claim document on the receive acknowledgment slip 3 mins. Acknowledgment Slip None Enrico T. Potante CCR's Office

date release Release the document Venus R. Erasmo Ground Floor




ENGINEERING | FRONTLINE SERVICES 79

CITIZEN’S CHARTER CITY ENGINEERING OFFICE



PERFORMANCE PLEDGES We, the employees of the Office of the Municipal Engineer/PERFORMANCE PLEDGES Building Official, pledge and commit to deliver quality public services and promise to:

1. Serve with integrity;

2. Be prompt at all times;

3. Display procedures, fees and charges; and

4. Provide adequate and correct Engineering's information.



SERVICE STANDARDS 1. No Application/request shall be returned to the client without

appropriate action (approval or disapproval of request).

2. Action should not be longer than five (5) working days for simple

transactions and ten (10) working days for complex transactions.

3. Signatories in any documents, permits and program of works are limited

up to five (5).

4. A convenient waiting area for the public will be provided.



ISSUANCE OF BUILDING PERMIT

PERSON


1. Secure application form Issue forms and list of 2 minutes Application forms None Engr. Ramon G. Custodio Office of the

requirements Laarni M. Valdehueza Building Official/

2. Submit application forms Receive and review of documents Permit application forms completey Aldrich Philip D. Ortiz City Engineer

and other requirements submitted for records 13 minutes & legibly f illed up, signed & sealed by Engr./Architect, ow ner, etc.

Updated Photo copy of Engineer's license & PTR

Titles, Tax Declaration

Barangay Clearance (Permit to Construct) Ground Floor

Homeow ner's Association Clearance City Hall

Cost Estimates and Bill of Materials

Specif ications

Zoning Clearance (to be secure at the

CPDC Office)

Structural Design and Computation

Seismic Analysis

DENR Certif icate (in case of industrial

or any environmentally affecting structure)

Fire Safety Permit (to be secured at the

3. Claim endorsement for Evaluate, prepare endorsement Chief of Local Fire Station Service upon Engr. Ramon G. Custodio

Local Fire Marshal and release documents (1 set of endorsement of the Building Official) Engr. Norman C. Bugtong

plan, specif ications and bill of Proposed plans w ith signed & sealed

materials by licensed Engineer & ow ner (need approved from developer if inside subdivison)

a. Residential 30 minutes Clearance from DPWH (District Office)

b. Commercial 50 minutes *if along National Road

c. Industrial 50 minutes Clearance from Provincial Engineering Office

d. Institutional & others 50 minutes *if along Provincial Road

Construction Safety Health Program from DOLE

LOCATION STEPS/PROCESS

DURATION REQUIREMENT(S) FEES



…Con't.

PERSON


4. Submit endorsement to Issue fire safety permit 10 minutes Plans To be computed by Local Fire Marshal Community

Local Fire Marshal Specif ications and Bill of Materials the Local Fire M arshal Service Center

Endorsement Form

5. Submit approved Fire Assessment of Fees 15 minutes One (1) set of plans Assessment w ill be Engr. Ramon G. Custodio Office of the

Safety Permit a. PD 1096 ( National Bldg. Code Specif ications and Bill of Materials based on the Building Official/

of the Phils. ) Approved Fires Safety Permit schedule of fees and City Engineer

other charges of the Ground Floor

b. Contractor's Business Tax National Bldg.Code City Hall

(1991 Local Gov't Code) Schedules of the Phils. and its

of Taxes on Contractors & other Implementing Rules

and Regulations





PERSON


independent contractors

Total Amount of Contract Amt. of Tax

i. Less than 5,000.00 P 27.50

ii. 5,000 or more but not less 61.60 Engr. Ramon G. Custodio Office of the

than 10,000 Building Official/

iii. 10,000 or more but not less 104.00 City Engineer

than 15,000 Ground Floor

iv. 15,000 or more but not less 165.00 City Hall

than 20,000

v. 20,000 or more but not less 275.00

than 30,000

vi. 30,000 or more but not less 385.00

than 40,000

vii. 40,000 or more but not less 550.00

than 50,000

viii. 50,000 or more but not less 880.00

than 75,000

ix. 75,000 or more but not less 1,320.00

than 100,000

x. 100,000 or more but not less 1,980.00

than 150,000

xi. 150,000 or more but not less 2,640.00

than 200,000

xii.200,000 or more but not 3,630.00

less than 250,000

xiii.250,000 or more but not 4,620.00

less than 300,000

xiv.300,000 or more but not 6,160.00

less than 400,000

xv. 400,000 or more but not 8,250.00

less than 500,000

xvi. 500,000 or more but not 9,250.00

less than 750,000

xvii. 750,000 or more but not 10,250.00

less than 1,000,000





PERSON


xviii. 1,000,000 or more but not 11,500.00 Engr. Ramon G. Custodio Office of the

less than 2,000,000 Building Official/

xix. 2,000,000 or more at a rate not exceeding City Engineer

fifty percent (50%) of Ground Floor

one percent(1%) City Hall

6. Payment of fees Receive payment and issue 5 minutes Cashier Treasurer's Office

off icial receipt Window s 5 and/or 6 Ground floor

7. Submit off icial receipt Approve building permit 10 minutes None Office of the

to Engineering Office Building Official/

City Engineer

8. Claiming of approved Release approved building 5 minutes Engr. Ramon G. Custodio Ground Floor

building permit permit City Hall

End of Process

ISSUANCE OF CERTIFICATE OF OCCUPANCY PERMIT

1. Secure application form Issue forms and list of 2 minutes None None Engr. Ramon G. Custodio Office of the

requirements Laarni M. Valdehueza Building Official/

Receive and review of 10 minutes As-Built P lans (signed and sealed by a duly Aldrich Philip D. Ortiz City Engineer

documents for records licensed engineer) Ground Floor

Updated Photo copy of Engineer's license & PTR City Hall

Notorized contract agreement betw een Ow ner

& contractor or Aff idavit of undertaking

Logbook (construction activities)

Schedule of inspection : Photos/Pictures (front, right, left and Engr. Gemini P. Mancilla

a. Residential 2 hours rear view of the structure) Engr. Edmund F. Olaveria

b. Commercial 3 hours Clearance from DPWH (District Off ice) Engr. Armando Porto

*if along National Road Gabriel Simpelo

c. Industrial 4 hours & 30 mins Envoronmental Compliance Certif icate to Mark Anthony Mugol

d. Institutional & others 3 hours & 30 mins be secured from DENR (in case of industrial

or any environmentally affecting structure)

Certificate of Completion of Civil, Sanitary,

Electrical and Mecahnical Works (signed

and sealed by a duly licensed engineer)

Fire Safety Certif icate of Final Inspection

Duration: 1 hour and 50 minutes ( approx. time )

Approved assessment/order of payment

2. Submit application form

STEPS/PROCESSDURATION REQUIREMENT(S) FEES LOCATION



PERSON


(to be secured from Chief of Local Fire

Service upon endorsement of the Building

Official)

3. Claim endorsement for Evaluate , prepare endorsement 10 minutes None Engr. Ramon G. Custodio

Local Fire Marshal and release forms for signature Engr. Norman C. Bugtong

of Fire Marshal

4. Submit endorsement to Issue Fire Safety Permit 5 minutes Permit Forms (buiding, sanitary, electrical To be computed by Local Fire Marshal Community

Local Fire Marshal and endorsement form the Local Fire Marshal Service Center

5. Submit approved Fire Assessment of fees and issuance 15 minutes Approved Fire Safety Permit, signed Assessment w ill be Engr. Ramon G. Custodio Office of the

Safety Permit of payment order forms ( building, sanitary and electrical ) based on the schedule Building Official/

by the Local Fire Marshal of fees and other City Engineer

charges in the Nat'l. Ground Floor

Building Code of the City Hall

Philippiones and its

Implementing Rules

and Regulations

6. Payment of fees Receive payment and issue 5 minutes Approved Assessment/Payment Order Cashier Treasurer's Office

off icial receipt Window s 5 and/or 6 Ground Floor

7. Submit off icial receipt to Approve Occupancy Permit 5 minutes None None Engr. Norman C. Bugtong Office of the

Engineering Office Engr. Ramon G. Custodio Building Official/

City Engineer

8. Claim the approved Release the approved Occupancy 3 minutes Engr. Ramon G. Custodio Ground Floor

Occupancy Permit Permit City Hall




ISSUANCE OF WIRING PERMIT

PERSON


1. Submit application forms Receipt and review of documents 5 minutes Application Form from MERALCO None Engr. Edmund F. Olaveria Office of the

and other requirements for records (yellow card) Engr. Armando Porto Building Official/

Approved Building and Occupancy Gabriel A. Simpelo City Engineer

Permit Jose Mari Canoy Ground Floor

Evaluate documents 5 minutes City Hall

Assessment of Fees 3 minutes

a. Permanent Connection P 55.00

Residential 165.00

Commercial/Industrial 165.00

b. Temporary Connection

2. Payment of fees Receive payment and issue off icial 2 minutes Approved Assessment/Payment Order See Assessment Cashier Treasurer's Office

receipt Table Window s 5 and/or 6 Ground Floor

3. Submit off icial receipt Approve the Wiring Permit 15 minutes None None Engr. Norman C. Bugtong Office of the

to Engineering Office Engr. Edmund F. Olaveria Building Official/

City Engineer

4. Claim the approved Release the approved Wiring 5 minutes Engr. Edmund F. Olaveria Ground Floor

Wiring Permit Permit Engr. Armando Porto City Hall

Gabriel A. Simpelo

Jose Mari Canoy

End of Process Duration: 16 minutes ( approx. time )




ISSUANCE OF CERTIFICATE OF ELECTRICAL INSPECTION (CEI)

PERSON


1. Submit application form Receipt and review of documents 5 minutes Application Form from MERALCO None Engr. Edmund F. Olaveria Office of the

and other requirements for records (yellow card) Engr. Armando Porto Building Official/

Approved Building and Occupancy Gabriel A. Simpelo City Engineer

Permit Jose Mari Canoy Ground Floor

Evaluate documents 10 minutes City Hall

Site Inspection Engr. Edmund F. Olaveria

a. Residential 2 hours Engr. Armando Porto

b. Commercial 3 hours Gabriel A. Simpelo

c. Industrial 4 hours Mark Anthony Mugol

d. Institutional & others 3 hours

Assessment of Fees 10 minutes Engr. Edmund F. Olaveria

a. Residential ( per unit ) Engr. Armando Porto

Convenience Outlet P 22.00 Gabriel A. Simpelo

Light Outlet 22.00 Jose Mari Canoy

Sw itches 22.00

Main Breaker 55.00

b. Commercial/Industrial 25 minutes

Convenience Outlet 55.00

Light Outlet 55.00

Sw itches 55.00

Main Breaker 110.00

2. Payment of fees Receive payment and issue 2 minutes Approved Assessment/Payment Order See assessment Cashier Treasurer's Office

off icial receipt table Window s 5 and/or 6 Ground Floor

3. Submit off icial receipt to Approve the Certif icate of 15 minutes None None Engr. Norman C. Bugtong Office of the

Engineering Office of Electrical Inspection Engr. Edmund F. Olaveria Building Official/

4. Claim the approved Release the approved Certif icate 5 minutes Engr. Edmund F. Olaveria City Engineer

Certif icate of Electrical of Electrical Inspection Engr. Armando Porto Ground Floor

Inspection Gabriel A. Simpelo City Hall

Jose Mari Canoy

End of Process

LOCATIONFEES

Duration: 5 hours & 12 minutes ( approx. time )

STEPS/PROCESSDURATION REQUIREMENT(S)



INFRASTRUCTURE SERVICES (Preparation of Plans and Program of Works)

PERSON


1. Submit request a. Receive and record request 3 minutes Requests None Engr. Gemini P. Mancilla Office of the

Submit request to the personnel Barangay Resolutions Kriselda M. Magallano City Engineer

in charge. Staff receives and Job Order from the City Mayor Mirella Candare Ground Floor

records the request

b. Notation of the City 3 minutes Norman C. Bugtong

Engineer - endorses to the City Engineer

assigned Project Engineer

c. Site Inspection and Investigation 4 hours Engr. Gemini P. Mancilla

Project Engineers survey the Engr. Edmund F. Olaveria

site and talk to the concerned Engr. Paul Arnold P. Laurel

individuals about the project Allan Kenneth Sallutan

Christian Perea

d. Prepare Project Plans and 5 days Engr. Gemini P. Mancilla

Designs, Project Engineers prepare the Engr. Edmund F. Olaveria

detailed plans and specif ications Engr. Paul Arnold P. Laurel

Allan Kenneth Sallutan

Christian Perea

e. Prepare Program of Works 1 day Engr. Gemini P. Mancilla

Preparation of w ork schedule Engr. Edmund F. Olaveria

and project costs. Engr. Paul Arnold P. Laurel

f. Recommendation and approval 1 day Norman C. Bugtong

The City Engineer City Engineer

evaluates and approves the

plans and program of w orks.

Recommends to the City

Mayor for approval the total

estimated cost of the project.

g. Release of approved Program 2 minutes Engr. Gemini P. Mancilla

of Works if necessary Engr. Edmund F. Olaveria

End of Process Duration: 5 days & 4 hours ( approx. time )

FEESREQUIREMENT(S) LOCATIONSTEPS/PROCESS

DURATION



ISSUANCE OF INTERMENT PERMIT

STEPS/PROCESS DURATION REQUIREMENT(S) PERSON

CLIENT PROVIDER RESPONSIBLE1. Present receipt o f Accepts receipt 2 minutes None None Office of the

memorial lo t types and Laarni M . Valdehueza City Engineer

location Ground Floor

2. Verifies block off dates Presents calendar of schedule, 15 minutes None None Office of the

on calendar schedule check availability o f facilities and Laarni M . Valdehueza City Engineer

advice client on schedules Ground Floor

3. Receives & fills-up Issues application form 2 minutes None None Office of the

interment application form Laarni M . Valdehueza City EngineerGround Floor

4. Submits interment Accepts & reviews filled-up form 10 minutes ð Filled-up form None Office of the

application form and and requirements ð For deceased fresh body, xerox copy of Laarni M . Valdehueza City Engineernecessary requirements death certificate and burial permit. Ground Floor

* In case the death certificate is not issued

by Civil Registrar o f City o f General

Trias, submit xerox copy of transfer o f

cadaver.

ð For bone, xerox copy of death certificate,

submit permit to open the niche, transfer o f

bone and burial permit.

ð For cremated body, xerox copy of death

certificate and submit certificate of

cremation and burial permit.

ð Photo copy of Police report if the cause of Death is not natural

5. Claimes assessment Issues assessment o f fees 2 minutes ð Complete requirements of interment None Office of the

application Laarni M . Valdehueza City EngineerGround Floor

LOCATIONFEES



PERSON


6. Payments of fees Accepts payment of fees 4 minutes Assessment slip Niche- P 9,000.00 Cashier / Window 4 Office of the

Law n - P 9,000.00 City Engineer

Mausoleum-P 9,000.00 Ground Floor

Apartment- P 2,000.00

7. Presents O.R. for Accepts O.R. for interment fee, 10 minutes Xerox copy of interment O.R. None Office of the

interment fee and claimed transmit the location of memorial Laarni M. Valdehueza City Engineer

gate pass lot types to the Himlayang General Norman c. Bugtong Ground Floor

Trias personnel and issues gate

pass

End of Process

FEES LOCATION

Duration: 45 minutes ( approx. time )




SAMPLE REPLY SLIP

Date:_________

Name of Client:_____________________________________

Address:_________________________________________

_________________________________________

Purpose:__________________________________________

__________________________________________

__________________________________________

Action Taken:______________________________________

__________________________________________

__________________________________________

Attend By:

_____________________

Name of Employee

Office of the

Municipal Engineer

_________________

Client's Signature


C.P.D.C. | FRONTLINE SERVICES 93

CITIZEN’S CHARTER CITY PLANNING AND DEVELOPMENT COORDINATOR



PERFORMANCE PLEDGES We, the staff of Municipal Planning and Development Coordinator (MPDC)

Office, pledge to commit and deliver quality services. Specifically we will :

* Serve our client promptly and efficiently with a smile;

* Display procedures, fees and charges;

* Provide full access to accurate and reliable information;

* Be polite and courteous



* Provide equal treatment of customers;

* Be available during office hours and lunch break;

* Attend to complaints and provide redress mechanism;

* Acknowledge any mistakes we committed and take corrective

measures; and

* Encourage people's participation for customer feedback, comments,

recommendations and suggestions for improvement.



SERVICE STANDARDS

Transactions:

* A service request form is issued to all clients/applicants requesting for

any services.

* Simple transaction such as application for Locational Clearance for

residential, Zoning Certification, map reproduction, research work and

certifications shall be issued within fifteen (15) minutes as long as the

requirements have been complied with.

* All written applications/requests from the client shall be accepted and

shall



It shall be acted upon within five (5) days for minor and ten (10) days

for complex transaction. In case of denial of request, a formal notice shall

be sent to the client within five (5) working days from the receipt of the

request stating the reason for the disapproval and a list of requirements

which the client failed to submit.

Signatory:

* Maximum of one (1) signatory for clearances and certifications.

Uniform and ID

* The prescribed uniform and proper identification shall be worn by the

MPDC staff when transacting with the public.



Public Assistance/Complaint Desk

* A public assistance/complaint desk or a walk - in service counters inside

the MPDC office shall be provided wherein an Officer of the Day shall at all

times be available for all consultations and advice even during break time

and suggestion box will be provided for client's comments and

suggestions.



ISSUANCE OF LOCATIONAL CLEARANCE (LC)/ZONING CLEARANCE

PERSON/S


1. Secure application form Issue forms/list of 1 minute None None Ferdinand C.Saria Office of the MPDC

requirements Engr. Jay-Ar R. Tagalog Ground flr.

2. Submit application forms Receive 1 minute • For Locational Clearance Mun. Bldg.

and other requirements documents Title/Proof of Ow nership

Tax Declaration

Evaluate documents 15 minutes Barangay Clearance

Estimates/Specif ications

Inspection of Site 60 minutes Plans Technical staff

• For Zoning Clearance

Assessment of Fees : 5 minutes Request Letter Minimum

• Residential Lot Plan P 320.00

• Apartment Title P 1,010.00

• Dormitories Tax Declaration P 2,500.00

• Institutional P 2,010.00

• Comm'l/Ind'l/Agro-Ind'l

P 1,010.00

• Special Projects/Uses P 5,010.00

3. Payment of fees

Receive payment and

issue

5 minutes

See Assessment Table Cashier Treasurer's Office

Official Receipt (O.R.) Window s 5 and/or 6 Ground flr.

4. Submit O.R. to MPDC

Encode and print

Locational/Zoning

5 minutes

Original Official Receipt None Ferdinand C. Saria Office of the MPDC

Off ice Locational Clearance Engr. Jay-Ar R. Tagalog Ground flr.

Approval of LC/Zoning 2 minutes Engr. Jemie P. Cubillo

Clearance or Maximina C. Poblete

5. Claim LC /Zoning Release of LC/Zoning 1 minute Ferdinand C. Saria

Clearance Clearance Engr. Jay-Ar R. Tagalog

End of Process Duration: 1 hours & 35 minutes (approximate time)

Accomplished assessment

forms





ISSUANCE OF SUBDIVISION PERMIT

PERSON/S+F85


1. Secure application form Issue forms w / list 4 minutes SB Reclassif icatin/Approval None Engr. Jay-Ar R. Tagalog/ Office of the MPDC

of requirements Josephine C. Saria Ground flr.

2. Submit application forms Receive and evaluate 15 minutes Technical Plans Mun. Bldg.

and prepare checklist of submitted documents Certif ied Title Engr. Jemie P. Cubillo

other requirements Tax Declaration Engr. Jay-Ar R. Tagalog

Evaluate documents 120 minutes SEC Registration Engr. Michael Santander

Business Permit

Previous ITR

3. Ocular inspection of Inspection of site 180 minutes Joint inspection w ith client Refer to Revenue Code Engr. Jemie P. Cubillo

site for complete rates Engr. Jay-Ar R. Tagalog

Transmit

recommendation 120 minutes Engr. Michael Santander

report/supporting Aivann G. Sangalang

documents to SB Antonio N. Poblete, Jr.

Assessment of fees 12 minutes Final Site Development Scheme Under BP 220 (Subdivision) Rodolfo M. Clarito

• Socialized Housing

P 80.00 (First 10 has.)

• Economic Housing

P 110.00 (First 5 has.)

Under PD 957 (Subdivision)

P 275.00 (First 5 has.)

Com'l/Ind'l Subdivision

P 660.00 (First 2 has.)

Farmlot

P 220.00 (First 5 has.)

Memorial Park/Cemetery

• Memorial Projects

P 550.00 (First ha.)

• Cemeteries

P 220.00 (First ha.)

Receive Sangguniang 5 minutes None None

Bayan Resolution and signed permit from SB

4. Submit Official Receipt Receive O.R. 1 minute

FEES LOCATION STEPS/PROCESS

DURATION REQUIREMENT(S)



PERSON/S


5. Claiming of signedSign and release of

5 minutes None None Engr. Jemie P. Cubillo Office of the MPDC

permits and plansplans and permits

MPDC Ground flr.

End of Process

ISSUANCE OF CADASTRAL FILES AND OTHER MAPS

1. Submit Request Letter Accept letter of request 1 minute None None Rodolfo M. Clarito Office of the MPDC

Josephine C. Saria Ground flr.

Provide feedback on

the 1 minute

request

2. Claim assessment form

Issue assessment of

2 minutes • Per Sheet

fees P 500 (Agricultural)

P 1,000 (Residential)

P 2,000 (Commercial)

P 3,000 (Industrial)

P 4,000 (Others)

• Per Lot

P 500 (Residential)

P 1,500 (Commercial)

P 2,000 (Industrial)

P 3,000 (Others)

• Per Square Meter

P 2.00 (Agricultural)

P 3.00 (Residential)

P 4.00 (Commercial)

P 5.00 (Others)

Note: Fees apply for issuance

of data and plan only; separate

fees for reproduction

3. Payment of fees

Receive payment and

issue 3 minutes Assessment form See assessment table Cashier Treasurer's Office


4. Submit O.R. copy Record O.R. number 1 minute Original O.R. None Rodolfo M. Clarito, Jr. Office of the MPDC

Josephine C. Saria Ground flr.

Duration: 7 hours and 42 minutes (approximate time)




PERSON/S


5. Claim copy of Cadastral Issue cadastral f iles 1 minute None None Rodolfo M. Clarito, Jr. Office of the MPDC

Files and other Maps and other maps Josephine C. Saria Ground flr.

End of Process

ATTENDING RESEARCHERS (Investors/Private/Students)

1. Submit letter of request Receive and evaluate data 5 minutes Request letter duly signed by None Maximina C. Poblete Office of the MPDC

requested a professor/superior Ferdinand C. Saria Ground flr.

Rodolfo M. Clarito, Jr. Mun. Bldg.

Search and prepare the 15 minutes

requested data

Assessment of fees 5 minutes P 5/page

P 55/map

P 165 - electronic fee

2. Claim assessed form Issue assessment form 1 minute P 110/certif ied true copy

3. Payment of fees Receive amount and 5 minutes Order of payment See Assessment Table Cashier Treasurer's Office

issue Official Receipt Window s 5 and/or 6 Ground flr.

4. Claim research w ork Issue documents 3 minutes Official Receipt None Maximina C. Poblete Office of the MPDC

Ferdinand C. Saria Ground flr.

Rodolfo M. Clarito, Jr.


LOCATION

Duration: 9 minutes (approximate time)

STEPS/PROCESSDURATION REQUIREMENT(S) FEES



ISSUANCE OF SPORTS PARK PERMIT/AUTHORITY TO USE/ENTRANCE TO USE FACILITIES

CASE 1. ON-SITE APPLICANT (WALK-IN) - SINGLE APPLICANT

DURATION REQUIREMENT(S) FEES PERSON/S LOCATION


1.Verify block off dates on Present calendar of 2 minutes None None Mylene D. Garcia Ticketing Office,

calendar of activities and activities, check availability Ruby A. Ruiz Gen. Trias Sports Park,

claim assessment of fees of facilities and advice Bgy. Santiago

client on schedules and

fees.

2. Pay entrance fee and claim Issue assessment of fees. 2 minutes Assessment form Please see rate/fees section

stub/O.R. Register in logbookAccept payment and issue Personal ID

(optional). entrance stub and/or O.R.

Stamp /Validate entrance

stub and/or record name

in logbook

End of Process

ON-SITE APPLICANT (WALK-IN) - MULTIPLE APPLICANT



1. Fill-up application form Issue application form 1 minute None None Mylene D. Garcia Ticketing Office,

(2 copies) Ruby A. Ruiz Gen. Trias Sports Park

2. Submit application form Accept original copy, review 4 minutes Filled up form Bgy. Santiago

and check availability

of schedule and log

3. Claim assessment and Issue assessment of fees, 2 minutes Assessment form Please see rate/fees section

payment of fees accept payment and

issue entrance stub/O.R.

4. Present entrance stub and Stamp/validate entrance 1 minute Entrance stub None

duplicate copy of application stub Duplicate copy of application

form (if required) form (if required)

STEPS/PROCESS

Duration: 4 minutes (approx. time)

STEPS/PROCESS



CASE II. DIRECT TO OFFICE - SINGLE APPLICANT



1.Verify block off dates on Present calendar of 3 minutes None None Engr. Michael Santander Office of the MPDC

calendar of activities and activities, check availability Josephine Saria Ground flr.

claim assessment of fees. of facilities and advice Mun. Bldg.

client on schedules and

issue assessment of fees

2. Pay entrance fee Accept payment and issue 1 minute Assessment form Please see rate/fees section Cashier Treasurer's Office,


3. Present O.R. and claim Issue entrance stub 1 minute Off icial Receipt None Engr. Michael Santander Office of the MPDC

stub. Josephine Saria Ground flr.

4. Present entrance stub. Stamp/validate entrance 1 minute Entrance stub Security Guard Gen. Trias Sports Park

Register in logbook (optional)stub Bgy. Santiago

End of Process

DIRECT TO OFFICE - MULTIPLE APPLICANT



1. Fill-up applilcation form Issue application form 1 minute None None Engr. Michael Santander Office of the MPDC

(2 copies) Josephine Saria Ground flr.

2. Submit application form Accept original copy, review 4 minutes Filled up form Mun. Bldg.

and check availability

of schedule and log

3. Claim assessment Issue assessment of fees 1 minute

4. Payment of fees Accept payment and 2 minutes Assessment form Please see rate/fees section Cashier Treasurer's Office

issue Official Receipt Window s 5 and/or 6 Ground flr.

5. Claim entrance stub Issue entrance stub/proof 1 minute Off icial Receipt None Engr. Michael Santander Office of the MPDC

of payment Josephine Saria Ground flr.

STEPS/PROCESS


STEPS/PROCESS





6. Present entrance stub and Stamp/validate entrance 1 minute Entrance stub None Security Guard Gen. Trias Sports Park

duplicate copy of application stub Duplicate copy of application Bgy. Santiago

form (if required) form (if required)

End of Process

ISSUANCE OF FREE ADMISSION AND FREE USAGE OF SPORTS PARK AND FACILITIES

1. Fill up application form Issue application form 1 minute None None Engr. Michael Santander Office of the MPDC

(2 copies) Josephine Saria Ground flr.

Mun. Bldg.

2. Submit application form Accept original copy, review5 minutes Filled up form Engr. Michael Santander

and check availability of

Josephine Saria

schedule and log.

Endorse application to the

Mayor's/Administrator's/

MSWD Office

3. Claim approval/disapproval Release approval/ 1 minute None Reception/Staff Office of the Mayor/

of request disapproval of request Mr. Hernando Granados Mun. Administrator

2nd flr.

4. Photocopy and present Accept and file copy of 1 minute Photocopy of approved Engr. Michael Santander Office of the MPDC

copy of approval of request approved request request Josephine Saria Ground flr.

5. Present approved request Validate and/or record 2 minutes Original copy approved Ticketing Staff/Security Gen. Trias Sports Park

Approval Control No. request Guard Bgy. Santiago

upon entry

End of Process

STEPS/PROCESS





SAMPLE REPLY SLIP SAMPLE CLIENT FEEDBACK FORM

Agree Disagree

Issuance of Subd. Permit

Issuance of Locational Clearance

Issuance of Zoning Certification/

Clearance

Map Reproduction

Research Work

Others: (Please state)

MPDC Staff Engr. Jemie P. Cubillo

____________________________

For Approval/Release On: _________/_________/_________/

day month year

___________________________

Prepared By: Noted By:

Assessment of fees/Order of payment

Research Work

Pending Action

____________________________

___________________________ __________

2.) FRONTLINE SERVICE

Other (please specify):_________________ Fair treatment

To be f illed - up by attending MPDC Staff: Available during off ice hours

Action to be Taken (Mark w ith [ ] check) Signature of Staff Attend to complaints

Acknow ledgement/Receiving of Applicant Acknow ledge Mistakes/

Updating of previous application

Map Reproduction

Take corrective measure

Evaluation/Inspection

Follow - up Application:________________ Courtesy/Helpfulness

Name of Client:______________________________ Name of Employee(s):____________________________________

Date of Visit: _________/_________/_________/ 1.) STAFF PERFORMANCE

day month year Our Office personnel displayed excellence in the follow ing areas:

Purpose of Visit (Mark w ith [ ] check) Friendliness

Displays procedures/fees/charges

Filing of Application:___________________ Provide accurate information

Name of Client:___________________ Date of Visit:___________

Republic of the Philippines Republic of the Philippines

Province of Cavite Province of Cavite

Municipality of General Trias Municipality of General Trias

OFFICE OF THE MPDC OFFICE OF THE MPDC

SERVICE REQUEST FORM CLIENT FEEDBACK FORM

To be f illed - up by Client in duplicate:


OFFICE OF THE MAYOR | FRONTLINE SERVICES 107

CITIZEN’S CHARTER CITY MAYOR’S OFFICE



PERFORMANCE PLEDGE: We, the officers and staff of the City Mayor do pledge to perform our

duties and responsibilities in accordance with the standards set by this

Citizen's Charter.


* Address the needs of our clients effectively and efficiently, delivering

fast and quality service at all times



SERVICES OFFERED:

A. RECEIVING/ FOLLOWING UP DOCUMENTS VIA LETTER AND VIA PHONE.

REQUIREMENT: Letter Request

FEE : No Fee

Second Floor

Office of the City

Mayor

Second Floor

Office of the City

Mayor

LOCATION

***END OF TRANSACTION***

Second Floor

Office of the City

Mayor

STEP APPLICANT/CLIENT DURATION PERSON IN-CHARGE CITY MAYOR'S OFFICE ACTIVITY

3 minutes

Ms.Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente

Bookbinder I

3Follow-up the status of your letter using the document

control number at (046)509-1250

Advise the client about the status of the letter/request or

complaint.5 minutes

Ms. Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente

Bookbinder I

Prepare letter with the desired request/ complaint to the

City Government of General Trias.Provide the client with the short briefing on the service 2 minutes

Ms. Nancy S. Tiu

Bookbinder III

Ms. Celeste Torente

Bookbinder I

1

Submit the letter at the front desk or employee in-

charge and wait for further instruction.2

Receive the letter , log the information and return the

second copy to the client with control number.



ISSUANCE OF ENDORSEMENT, RECOMMENDATION, JOB REFERRAL

*Clients that request for endorsement for school, other national offices,

companies and PCSO are required to secure the endorsement of the City

Mayor.

For School Endorsement : School credentials such as ID and form 137. For Job Endorsement/ Recommendation : Resume, Picture and Company Address. For Nat'l Office like Vice Pres. Office and Senate : Brgy. Clearance, valid ID, Hospital Bill and Medical Abstract. For PCSO : Case Study obtained from City Social Welfare & Dev't Office, Medical Abstract, Hospital billing or Doctor's Medical Protocol & Barangay Indigency.



FEE : No Fee

Second Floor

Second Floor

Cary Cabildo Second Floor

Bookbinder IV Office of the City

Mayor

5 2 minutes Second Floor

Office of the City

Mayor

Ms.Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente

Bookbinder I


4Proceed to City Mayor's Office and present

the Social Case Study

Encode the necessary information and

advise the client to wait.

10 minutes

Get the endorsement/ referral /

recommendation

Release endorsement/

referral/recommendation

LOCATION

Office of the City Mayor


3

For PCSO proceed to City Welfare and

Development Office and undergo interview for

Social Case Study Interview the client. 10 minutesCity Social Welfare &

Dev't Office Staff

3rd floor

CSWD Office

Present/Submit complete requirements 10 minutes2

Provide the client with a short briefing on the

service

Proceed to the office of the City Mayor and

make clarificatory inquiries for the service.3 minutes1

Receivethe complete requirements and

review apllication and documents get the

necessary information

Ms. Melanie Balanag

Chief of Staff

Ms. Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente

Bookbinder I

Ms. Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente

Bookbinder I

Ms. Melanie Balanag

Chief of Staff

STEP APPLICANT/CLIENT CITY MAYOR'S OFFICE ACTIVITY DURATION PERSON IN-CHARGE



REQUEST FOR MEDICAL/FINANCIAL AND BURIAL ASSISTANCE

REQUIREMENTS: FOR MEDICAL/FINANCIAL ASSISTANCE

* Personal letter from the bereaved family

* Medical Certificate

* Request of Procedure/ Doctor's Protocol

* Hospital Bill

* Original copy of Brgy. Certificate of Indigency and Brgy Clearance

* Certificate of Eligibility

* Prescription of Medicine (RESETA)

* Voter's ID

* Social Case Study Report (DSWD)



FEE : No Fee

Jeroel Santander

Bookbinder IV Second Floor

Any available staffOffice of the City

Mayor

Complete the Requirements:

Proceed to CSWD and undergo interview Interview the client 10 minutes CSWD Staff

Jeroel Santander Bookbinder IV

Second Floor

Any available staffOffice of the City

Mayor

Jeroel Santander Bookbinder IV

Nancy Tiu Bookbinder II

Processing of Medical Assistance

Inform the client/claimant to wait for further notice for the

releasing of medical/ financial/burial assistanceBryan Yonson

Provide the client with a short briefing on the service and inform

the client to complete the requiements

Present/Submit the complete requirements Receive and review application and documents

3rd floor

CSWD Office

Proceed to the office of the City Mayor for

requirements.

1

DURATION PERSON IN-CHARGE LOCATION

3 4 minutes

3 minutes

STEP APPLICANT/CLIENT CITY MAYOR'S OFFICE ACTIVITY

2



Third Floor

Budget Office

Third Floor

Accounting Ofice

Ground Floor

Treasurer's Office

Maria Melanie Balanag

Chief of Staff Second Floor

Nancy Tiu

Bookbinder IIOffice of the City Mayor

Bryan Yonson

Second Floor


5 minutes


4

Ms. Melanie Balanag

Approval of the City Mayor

Final review or final assessment

Return to the Office of the

City Mayor to receive the

medical/ financial

/assistance

Release Medical / Financial/ burial

Assistance

Budget office,

Accounting Office,

Treasurer's Office

Processing of check

( for Burial and Medical Assistance)

STEP APPLICANT/CLIENT CITY MAYOR'S

OFFICE ACTIVITYDURATION PERSON IN-CHARGE LOCATION



GRANTING OF SCHOLARSHIP/ EDUCATIONAL ASSISTANCE

The LGU recognizes the right of each child to education. It provides Scholarship/Educational Assistance to poor but deserving college students.

REQUIREMENTS:

* Letter of application

* Application form

* Certificate of indigency from Barangay

* Registration form

* Certificate of Grades

* Photocopy of School ID



FEE : No Fee

Leticia Pascasio

Community Affairs Officer ISecond Floor

Joelyn Magahis Bookbinder II

Any Available Staff

Leticia Pascasio Community Affairs Officer I

Second Floor

Joelyn Magahis Bookbinder II


Preparation of payroll and final

checking of masterlist.

Second Floor

LOCATION


DURATION

2 2 minutesSubmit accomplished application form and

complete requirements.

3 Release Educational Assistance City Mayor's Staff




Ms. Ma. Melanie Balanag Chief of Staff

Proceed to Office of the City Mayor to claim

the Educational Assistance

Inform the client/applicant to wait for

further notice .

PERSON IN-CHARGE

1Provide the client with a short briefing on

the service. Inform the client to complete

the requirements

Proceed to the office of the City Mayor

secure application form and other

requirements.

2 minutes


OFFICE ACTIVITY

Receive and review application form and

other documents.

Any Available Staff



RESERVATION FOR THE USE OF MUNICIPAL AUDIO VISUAL ROOM,

BOARD ROOM

In the interest of public service it is the policy of the City Government to

make its facilities available for the use of the requesting party.

REQUIREMENT:

* Letter of Request

FEE : No Fee



Any Available Staff

* Verification of Request

(Availability of facilities) Ferdinand Dela Cruz

AVR Room

Board Room

* Receive the letter and

log the information.3 minutes

Ms. Nancy S. Tiu

Bookbinder II

Ms. Celeste Torente Bookbinder I

* Return the clients copy with

contact number for follow up.


CITY MAYOR'S

OFFICE ACTIVITYDURATION PERSON IN-CHARGE

1 minute

Ms. Nancy S. Tiu

Bookbinder II


APPLICANT/CLIENT

* Get necessary Information 2 minutes

LOCATION

Second Floor Office of the City Mayor

Jeroel Santander Bookbinder IV Second floor BOARD ROOM

Second Floor Office of the City Mayor

Third Floor Audio Visual Room

Approval of the MayorFollow up request

Any Available Staff

2 minutes

*Provide the client with

a short briefing on the

service

2 minutes

Proceed to the office of the City

Mayor and present the letter of

request.



REQUEST FOR CITY VEHICLE/ CITY BUS/ AMBULANCE

REQUIREMENT:

Letter of request addressed to the City Mayor.

Fee: No fee

Any Available Staff

* Verification of Request

(Availability of facilities) GSO Building

* Receive the letter and log the

information.3 minutes

Ms. Nancy S. Tiu

Bookbinder II


Second Floor

Office of the City

Mayor

* Return the clients copy with

contact number for follow up.

DURATION PERSON IN-CHARGE

2 minutes

LOCATION

Ms. Nancy S. Tiu

Bookbinder II



GSO

Any Available Staff

*Provide the client with a short briefing

on the service

Second Floor

Office of the City

Mayor

Release Travel Order to the driver 2 minutes

2 minutes1

2 minutes2

1 minute

5 minutes* Prepare Travel Order



OFFICE ACTIVITY

Proceed to the office of the City Mayor

and present the letter of request.

* Get necessary Information*Prepare the requirement/s



ISSUANCE OF TRICYCLE FRANCHISE

REQUIREMENTS:

* Community Tax Certificate

* Certificate of Registration, OR (LTO)

* Certificate of Membership

* Latest copy of Franchise

* Latest copy of Operational Permit

* Tricycle Unit

Fees:

* Tricycle Franchise : P 350.00

* Mayor's Permit : P 220.00

* ( Penalty P 100.00/year )



5 Submit requirements and original receiptPrepare and endorse a tricycle

franchise15 minutes

Caryl Cabildo

Bookbinder IV

Jayson Rezare Bookbinder II

Second Floor


Prepare dropping of tricycle francise Grace Solis

8Claim approved tricycle franchise

( Original & duplicate copy)

Release of approved tricycle franchise

(original & duplicate copy) and all

supporting documents

3 minutesGlenda Custodio

Bookbinder III

Second Floor


Cashier

Window 5 or 6

Second Floor


Ground Floor

Treasurer's Office

Second Floor


Second Floor


Glenda Custodio

Bookbinder III

Caryl Agustin Bookbinder IV

Second Floor


Glenda Custodio

Bookbinder III

Leonardo Delos Santos Admin. Aide I

7Submit approved tricycle franchise at

Mayor's office

Log and File the triplicate copy of the

tricycle franchise form3 minutes

Glenda Custodio

Bookbinder III

Leonardo Delos Santos Bookbinder I

6Submit pertinent documents for review

and signing

Approve, sign and release the

documents

Instruction for new franchise/ renewal 2 minutes

7 minutes

7 minutes

15 minutes3 Police Station

Issue Official Receipt 5 minutes4 Pay fees


OFFICE ACTIVITY

Submit Tricycle Unit for InspectionInspect and sign in the Police Station

(Inspection)

2 Secure Inspection FormPrepare Inspection report form and

assessment

PERSON IN-CHARGE LOCATION

1 Query on new franchise/renewal

DURATION



ISSUANCE OF MAYOR'S PERMIT ( TRICYCLE)


Caryl Cabildo

Bookbinder IV

Jayson Rezare Bookbinder II

4 Submit Official ReceiptPrepare and Issue Mayor's Permit ( to

be signed by the City Mayor)8 minutes

Second Floor Office

of the City Mayor

5Claim approved Mayor's Permit

( Original & duplicate copy)Release of approved Mayor's Permit 2 minutes

Glenda Custodio Bookbinder III

Second Floor Office of

the City Mayor

Ground Floor Treasurer's

Office

2 Secure requirements Assess fees 2 minutes

Glenda Custodio

Bookbinder III



the City Mayor

3 Pay fees Issue Official Receipt 3 minutes Cashier

Window 5 or 6

LOCATION

1 Query on renewal of Mayor's Permit Instruct to renew Mayor's Permit 2 minutes

Glenda Custodio

Bookbinder III



the City Mayor


OFFICE ACTIVITYDURATION PERSON IN-CHARGE


ADMIN. | FRONTLINE SERVICES 123

CITIZEN’S CHARTER CITY ADMINISTRATOR’S OFFICE



ISSUANCE OF AFFIDAVIT OF LOSS: (Senior Citizen ID and other Municipal Issued ID)

STEPS/ PROCESSES DURATION REQUIREMENTS FEES PERSON RESPONSIBLE LOCATION

CLIENT PROVIDER

1. Submits all

requirements

Interview and

review of

documents

5 minutes Community Tax Certificate

(except for Senior Citizen

ID- requirement:

application form from

OSCA)

Clearance Section Office of the City Administrator 2nd Floor, City

Hall

Official Receipt 2 minutes Order of Payment Slip Miscellaneous, Taxes & Fees

Section

City Treasurer Office,

Ground Floor, City Hall

2nd Floor, Ciyt Hall

2. Payments of

Fees

Receive O.R and

process affidavit

7 minutes Official receipt Clearance Section City Administrator 2nd Floor, City Hall

3. Submit

Official Receipt

to Admin

Approval &

Release of

Affidavit

3 minutes Hon. Antonio A. Ferrer or Office of the City Mayor /

4. Claiming of

Approved

Affidavits

Mr. Winifred R. Jarin City Administrator 2nd Floor, City Hall



ISSUANCE OF MAYOR’S CLEARANCE

STEPS/ PROCESSES DURATION REQUIREMENTS FEES PERSON RESPONSIBLE LOCATION

CLIENT PROVIDER

1. Submits all

requirements

Interview and

review of

documents

5 minutes Community Tax

Certificate,

Barangay Clearance,

Court Clearance,

Police Clearance

Clearance Section Office of the City Administrator,2nd

floor, City Hall

2. Payments of

Fees

Issuance of official

receipt

2 minutes Order of Payment

Slip

P 30.00 Miscellaneous, Taxes & Fees

Section

Office of the City Treasurer Ground

Floor, City Hall

3. Submit Official

Receipt to Admin

Receive O.R and

process clearance

7 minutes Official reciept Clearance Section Office of the City Administrator, 2nd

floor, City Hall

4. Claiming of

Approved

Clearance

Approval &

Releasing of

Clearance

3 minutes Hon. Antonio A. Ferrer & Mr.

Winifred R. Jarin

Office of the City Mayor or Office of the

City Administrator, 2nd floor, City Hall

End of Process: Duration: 17 minutes (approx. time)



FRONTLINE SERVICES: Issuance of Endorsement/Recommendation Letters

STEPS/ PROCESSES

DURATION REQUIREMENTS FEES

PERSON

RESPONSIBLE LOCATION

CLIENT PROVIDER

1. Submits all

requirements

Interview and

review of

documents


Certificate,

Barangay

Clearance

Clearance Section Office of the City

Administrator, 2nd floor,

City Hall

2. Claiming of

Approved Letters

Approval &

Releasing of

Letters

3 minutes Hon. Antonio A.

Ferrer or Mr.

Winifred R. Jarin

Office of the City Mayor or

Office of the City


City Hall




MARRIAGE ASSISTANCE/SOLEMNIZATION

STEPS/

PROCESSES DURATION REQUIREMENTS FEES PERSON RESPONSIBLE LOCATION

CLIENT PROVIDER

1. Submits

necessary

requirements

Interview, review of

documents and

schedule date of

marriage

*Issue Article 34 form

(if living together for 5

years or more)

35 minutes Marriage License

Birth Certificate,

CTC, Certificate of

No Record of

Marriage, Affidavit

of Cohabitation

Marriage Assistance

Section

Office of the City Administrator

2nd floor, City Hall

2. Payments

of Fees

Issuance of official

receipt Process

marriage contract

2 minutes Order of Payment

Slip

P 200.00 Miscellaneous, Taxes

& Fees Section

City Treasurer Ground floor, City

Hall

Office of the City Administrator,


3. Submit

Official Receipt

to Admin

Process marriage

contract

10 minutes Official receipt Marriage Assistance

Section



4. Attend

marriage rites

(ACTUAL

SOLEMNIZATIO

N)

Perform and assist

solemnization rites,

approve review and

register the mirage

contract

46 minutes Hon. Antonio A. Ferrer Office of the City Mayor, Mayor’s

Conference Room, Councilors’

Office, 2nd floor, City Hall

5. Claiming of

Approved

Marriage

Contract

Releasing of Marriage

Contract

3 minutes Marriage Assistance

Section



End of Process: Duration: 1 hour and 36 minutes (approx. time)



ISSUANCE OF MAYOR’S OCCUPATIONAL PERMIT

STEPS/ PROCESSESDURATION REQUIREMENTS FEES PERSON RESPONSIBLE LOCATION

CLIENT PROVIDER

1. Submits all

requirements

Interview and review of

documents


Certificate, Barangay

Clearance

Clearance Section Office of the City


City Hall

2. Payments of Fees Issuance of official receipt 2 minutes Order of Payment Slip P 55.00 (free to

Gentris-eños)

Miscellaneous, Taxes &

Fees Section

Office of the City Treasurer,

Ground floor, City Hall

3. Submit Official

Receipt to Admin

Receive O.R and process

affidavit

7 minutes Official receipt Clearance Section Office of the City


City Hall

4. Claiming of

Approved Affidavits

Approval & Releasing of

Affidavit

3 minutes Hon. Antonio A. Ferrer or

Mr. Winifred R. Jarin

Office of the City Mayor or

Office of the City


City Hall



OFFICE OF THE CITY VICE MAYOR | FRONTLINE SERVICES 129

CITIZEN’S CHARTER OFFICE OF THE CITY

VICE MAYOR



FINANCIAL AND MEDICAL ASSISTANCE

CLIENT PROVIDER

Receive and scan all letter requests

and requirements for financial and

medical assistance.

2 minutes

Process the documents for approval

and funding for the first 30 clients

1 week

Disburse the approved alloted

financial and medical assistance to

the requesting individual

5 minutes

Entertain inquiries and follow-ups 5 minutes

End of Process Duration: 1 week and 12 minutes (approximate time)

LOCATION

2ND Floor City Hall - Office of

the City Vice Mayor

1. Submit letter request and

requirements for financial

and medical assistance.

* Letter Request

* Valid ID with

Photo

* Barangay

Clearance or

Cerfication

* Certificate of

Indigency/ Medical

Abstract

* Death

Certification

* Other documents

whichever is

applicable

Photocopy/

Receiving copy of

the letter request

None Leennard D. Gayo/ Joey O.

Natividad/ Luisito B.

Vasquez/ Jesilin R. Ignaco/

Michael I. Barbuco/ Ronaldo

D. Cayetano/ Odette G.

Clarito/ Arah Jean R. Cabrera

STEPS/ PROCESSDURATION REQUIREMENT (S) FEES PERSON RESPONSIBLE



CLIENT PROVIDER

1. Submit all requirements Review documents,

interview clients and

process letter

7 minutes * Community Tax

Certificate

*Barangay

Clearance

2. Claiming of approved

letter

Approval of Endorsement 3 minutes None

End of Process

2ND Floor City Hall - Office of the City Vice

Mayor

ISSUANCE OF ENDORSEMENT/ RECOMMENDATION LETTER

Leennard D. Gayo/ Michael I.

Barbuco/ Ronaldo D. Cayetano

None

Duration: 10 minutes (approximate time)

LOCATIONSTEPS/ PROCESS

DURATION REQUIREMENT (S) FEES PERSON RESPONSIBLE



RECEPTION

CLIENT PROVIDER

Receive and scan all letter requests,

correspondences, documents, entertain

clients and answer queries

Leennard D. Gayo/ Joey O. Natividad/ Luisito B.

Vasquez/ Michael I. Barbuco/ Ronaldo D.

Cayetano/ Odette G. Clarito/ Arah Jean R.

Cabrera/ Jesilin R. Ignaco

Schedule release of solicitations Leennard D. Gayo/ Odette G. Clarito/ Joey O.

Natividad/ Luisito B. Vasquez/ Jesilin R. Ignaco

Write letters (whatever is required/

requested by the City Vice Mayor/ Client

respectively)

Leennard D. Gayo/ Michael I. Barbuco/ Ronaldo

D. Cayetano

Forward the corresponding letters and

documents to the City Vice Mayor for

signature and/or comments

Leennard D. Gayo/ Odette G. Clarito/ Arah Jean

R. Cabrera/ Joey O. Natividad/ Michael I.

Barbuco/ Ronaldo D. Cayetano

Log and scan the corresponding letters and

documents signed/ noted and/or approved

by the Vice Mayor


D. Cayetano/ Odette G. Clarito/ Arah Jean R.

Cabrera/ Luisito B. Vasquez/ Jesilin R. Ignaco

Forward corresponding letters and

documents that were noted/ referred to by

the City Vice Mayor to the differrent

departments and divisions


D. Cayetano/ Odette G. Clarito/ Arah Jean R.

Cabrera

Different Offices/

Departments

2. Claiming of response to

correspondences/

documents, solicitations and

requests

Release and file all official documents,

letters and correspondences for reference

purposes

20 minutes None Leennard D. Gayo/ Odette G. Clarito/ Arah Jean

R. Cabrera/ Joey O. Natividad/ Michael I.

Barbuco/ Ronaldo D. Cayetano/ Luisito B.

Vasquez/ Jesilin R. Ignaco

2ND Floor City Hall -

Office of the City

Vice Mayor

End of Process

LOCATIONSTEPS/ PROCESS

DURATION REQUIREMENT (S) FEES PERSON RESPONSIBLE

Copy of Letter

Requests/

Documents/

Solicitations and all

other

Correspondences

2ND Floor City Hall -

Office of the City

Vice Mayor

1 day1. Submit all documents,

correspondences, requests,

solicitations and personal

queries

Duration: 1 day and 20 minutes

None


SANGGUNIANG PANLUNGSOD | FRONTLINE SERVICES 133

CITIZEN’S CHARTER SANGGUNIANG

PANLUNGSOND



PERFORMANCE PLEDGES Our customers deserve our best efforts as well as our respect and

courtesy. The Sangguniang Bayan Office believes that the foundation of

high quality service can be summed up in one rule: Strive to treat your

customers the way you wish to be treated when you are a customer.



We pledge to all our customers :

Respect: We will treat all customers with due respect. `

Etiquette: We will use power etiquette in all our dealings. We will

end every conversation we have with the customers using "Thank

You".

Honesty: We will be honest at all times to maintain the office's

reputation in its fair dealings.

Helpfulness: We will exhaust all options within our means when

helping the customer.

Responsiveness: We will be diligent in responding to our

customer's need quickly.



Proactiveness : We will anticipate our customer's needs and help

them even before problems arise

Commitment: We will be accurate with our commitments to the

customer. Once a promise is made, it is every employee's

responsibility to meet it.

Dedication: We will keep our sincere dedication in our tasks and

office. We will never say no to the customer, instead we will offer

alternatives.

Promptness: We will give our customers prompt attention.



SERVICE STANDARDS The delivery of the highest quality customer service in the City of General

Trias is at the heart of the mission of the Citizens' Charter. Indeed, the

customer is the most important person in the office. Thus, we are

committed to treat everyone fairly and to maintain high standards of

work. The Citizens' Charter sets out our commitment to provide

convenient, comfortable, punctual, efficient and reliable services to all

customers.



1. Our office working hours is from 8 am - 5 pm.

2. Our staff shall be polite and sensitive while dealing with the customers'

queries -personal, telephone and written.

3. Our staff shall attend to all queries within five (5) minutes.

4. To identify our staff, they shall wear identification cards when

transacting with customers and attend to the customers with a smile.

5. Our staff shall give prompt attention to all customers in a courteous

manner.

6. Our staff shall answer calls within three (3) rings and shall give their

names on all phone inquiries.

7. Walk - in clients shall be acknowledge within one (1) minute of entry.

8. Our staff shall refer clients to a maximum of three (3) personnel only for

their queries.



9. Processing time for issuing tricycle franchise shall not be longer than

fifty (50) minutes

10. Simple transactions shall not be longer than twenty (20) minutes.

11. In case of likely inevitable delay of transaction/s, our staff shall

promptly communicate and explain to the party concerned.

12. Replies to all correspondences shall be done within five (5) working

days and if there is need for further information or investigation, every

effort will be made to resolve the inquiry in full before a reply is sent.



ACCEPTANCE OF APPLICATIONS AND REQUESTS (WRITTEN AND ON LINE)

CLIENT PROVIDER

1. Submit letter of request Receive letter of request, approve 7 minutes Letter of Request None Ronnel L. Tactac SP Office

and search for the requested (specifying document/s needed) Ernan P. Colocado 2nd Floor

documents Virgo Ferdie B. Comiso City Hall

Josefina A. Villanueva

Marissa J. Manalo

Wenceslao P. Camingay

2. Wait for the advise regarding Assess of payment/s and 6 minutes Josefina A. Villanueva

the corresponding fee photocopy of documents Marissa J. Manalo

Virgo Ferdie B. Comiso

Nelia R. Monsalud

3. Settle payments Issue of Official Receipt 3 minutes Accomplished assessment See Table of Cashier Treasurer's Office

forms Assessment Windows 5 and/or 6 Ground Floor

5. Secure copy of document Issue of certified copy of 1 minute Josefina A. Villanueva SP Office

document Marissa J. Manalo 2nd Floor

Wenceslao P. Camingay City Hall

End of Process

LOCATION


STEPS/PROCESSDURATION REQUIREMENT(S) FEES PERSON RESPONSIBLE



CLIENT PROVIDER

1. Submit signed written letter Receive letter of complaint, 1 day Signed letter of complaint None Carmina T. Manatad SP Office

of complaint evaluate letter, interviews client, Ernan P. Colocado 2nd Floor

schedule for follow up and Wenceslao P. Camingay City Hall

endorse complaint to the

Sangguniang Bayan for study

and investigation

2. Follow-up status of complaint Give schedule for investigation/ 2 minutes Pertinent documents to the Wenceslao P. Camingay

inspection/inclusion of letter of complaint Marissa J. Manalo

complaint to calendar of business/

agenda

3. Participate in the scheduled Conduct sessions/hearings/ 60 minutes SP Members SP Session Hall

sessions/hearings/ investigations to half day 2nd Floor

investigations(for

session)

4. Wait for notice of decision Prepare and deliver written 1 day SP Members SP Office

from the Sangguniang Bayan notice of decision of the case 2nd Floor

Legal Consultants

5. Receive decision Release of decision (in resolution/ 2 minutes None SP Members

correspondence format)

End of Process Duration: 2 days (approx. time)

PERSON

RESPONSIBLELOCATION

RECEIVING OF COMPLAINTS CONCERNING ADMINISTRATIVE CASES AND OTHER LEGISLATIVE MATTERS RELATED

TO FUNCTIONS



P.E.S.O. | FRONTLINE SERVICES 142

CITIZEN’S CHARTER PUBLIC EMPLOYMENT

AND SERVICE OFFICE



EMPLOYMENT FACILITATIONS FOR EMPLOYERS

PERSON/S


1. Report to PESO and inquire Discuss to students the 3 minutes None None Ariel M. Mugol PESO

about companies accepting back ground of companies Wilfredo M. Nato 3rd f lr.

OJT accepting OJT City Bldg.

2. Inquire about to w hom the Give the name of the person, 2 minutes Caroline P. Beltran

endorsement letter is addressed, designation and address of

the off icial designation, name the company

of company and address

3. Request to the school's Receive and issue referral 2 minutes Endorsement Letter from school Ariel M. Mugol

OJT Coordinator Endorsement letter from the Mayor Wilfredo M. Nato

Letter for OJT and submit it Caroline P. Beltran

to PESO w ith the resumè

4. Bring endorsement letter, 1 minute None Caroline P. Beltran

resumè and referral letter to Mark M. Parales

the company. Wait for the

instruction of the company

and report to PESO if placed


STEPS/PROCESS DURATION REQUIREMENT(S) FEES LOCATION



PERSON/S


1. Fill out registration form Issue registration form 3 minutes • For Applicant's Age None Caroline P. Beltran PESO

and attached 1x1 ID picture Photocopy of any of the Mark M. Parales 3rd flr.

following (3 copies) Agnes P. Bataclan City Bldg.

Birth Certificate/ Baptismal Jocelyn M. Rivera

Charo Mei Parani

Certified true copy of Form 138 Annabelle A. Trinidad

2. Attend SPES Orientation Discuss the concept of SPES 2 hours Joint affidavit of 2 disinterested Ariel M. Mugol

party pertaining to the student's age Caroline P. Beltran

• For Applicant's Rating Wilfredo M. Nato

Photocopy of any of the Mark M. Parales

3. Sign the Employment Facilitate the signing of 30 minutes following (3 copies) Ariel M. Mugol

Contract employment contract Certified Tru Copy of Form 138 Caroline P. Beltran

Certification by the school Wilfredo M. Nato

4. Determine the work Assist and accompany 1 minute Registrar for passing the

assignment, the office/ student applicant to the previous school year/semester

establishment and proceed office/agency establishment • For Applicant's Family Income Wilfredo M. Nato

to start working under SPES. where he/she is assigned Certificate of Indigency from Mark M. Parales

barangay where applicant's resides Agnes P. Bataclan

Affidavit of Parent/Person's Caroline P. Beltran

5. Claim ID and time card Issue ID and time card 1 minute in charge consent Jocelyn M. Rivera

(Applicable for 15-17 years old only) Annabelle A. Trinidad

For OSY Charo Mei Parani

Cert. of Good Moral Character Edison Piano

fr. DSWD/Authorized Brgy. Official Maritess Berin

• Registration Form

6. Report regularly Supervise and monitor student's 2 minutes Bio-data with picture Ariel M. Mugol

work performance. 3 pcs. 2x2 ID picture Caroline P. Beltran

Five days before payday, prepare 1 hour Wilfredo M. Nato

the daily time record of SPES Mark M. Parales

trainees and submit to accounting

office for payroll preparation.

SPECIAL PROGRAM FOR EMPLOYMENT OF STUDENTS (SPES) (For Applicants)




PERSON/S


pay day processing of payment of

salary of student)

8. Wait for the notice of the Call applicant on the date of the 1 minute Agnes P. Bataclan

release of check (40% salary) release of check. Charo Mei Parani

from DOLE Jocelyn M. Rivera

Annabelle A. Trinidad

End of Process Duration: 3 hours and 40 minutes (approx. time)




SPECIAL PROGRAM FOR THE EMPLOYMENT OF STUDENTS (SPES) (For Employers)

PERSON/S


1. Submit Pledge of Issue Pledge of Commitment to 1 minute Pledge of Commitment None Caroline P. Beltran PESO

Commitment duly signed by participating company (Document specifying the number 3rd flr.

the manager and budget of students to be hired, City Bldg.

officer of the company. qualifications and wage rate)

2. Accommodate student - Refer student - applicant 2 minutes None Ariel M. Mugol

applicant referred by PESO Caroline P. Beltran

subject for interview and

examination.

3. Accept qualified students 5 minutes

to work under SPES.

4. Submit Placement Report Accept report

not later than five (5) days supervise student under SPES)

after the start of employment

5. Provide employment to Monitor and supervise student

student under SPES under SPES

5. At the end of employment Submit to DOLE the certificate

period, issue certification of of employment and other

employment indicating the documents and payroll as basis

number of days worked, wage for the computation of 40%

rate, and overtime pay and salary.

other incentives received from

employer and the payroll of

the students at the end of

employment period




EMPLOYMENT FACILITATION FOR EMPLOYERS

PERSON/S


JOB POSTING/DISSEMINATION

1. Call, fax, e - mail or visit the Reproduce the job vacancies 4 minutes Name and address of the Company None Ariel M. Mugol PESO

office and provide the received. One (1) copy will be Name of Person (HR Manager to Caroline P. Beltran 3rd flr.

required information posted at PESO Job Vacancy whom the referral letter will be Jocelyn M. Rivera City Bldg.

Board, barangays and posted on addressed) Mark M. Parales

Gen. Trias website. Job vacancies Contact Number(s)/Company's Charo Mei Parani

are announced every Monday telephone number(s)

morning during flag raising Company Profile

ceremony. List of job vacancies

Number of persons to be hired

2. Job Matching Match applicant's qualifications 24 minutes Nature of job/Area of assignments Caroline P. Beltran

with the manpower requirements Wilfredo M. Nato

of employer. Applicant who Ariel M. Mugol

qualified is issued referral letter

properly signed by the PESO.

Issue ID and time card to

student - applicant.

3. Visit PESO and browse Have access to Data Bank 45 minutes Agnes P. Bataclan

the data bank registry of Registry of Applicants and allow Edison G. Piano

applicants and choose browsing qualified applicants.

applicants that meet the

qualifications.

4. Request for the photocopy Give copies of biodata/resumè 1 minute per Wilfredo M. Nato

of biodata/resumè of considered by the employer. applicant

applicant considered. Call

the applicant considered for

interview or examination.

Hire qualified applicants.

End of Process Duration: 1 hour and 14 minutes (approx. time)




PERSON/S


1. Attend and register Provide registration sheet 30 minutes None None Caroline P. Beltran Public and

Charo Mei Parani Private High Schools

2. Fill - out and submit the Evaluate the pre - assessment 30 minutes Mark M. Parales where the Career

pre-assessment form form Guidance is conducted

3. Listen to the introduction Give the introduction of career 30 minutes

of the career guidance guidance

4. Answer the Multiple Discuss each item of each section 1 hour Ariel M. Mugol

Intelligence Inventory Test of the Multiple Intelligence Wilfredo M. Nato

Inventory Test Caroline P. Beltran

5. Determine student's Discuss and explain each type 1 hour Jocelyn M. Rivera

intelligence based on the of intelligence

result of the inventory

6. Determine the kind of Discuss each type of intelligence 1 hour

course and the job fitted to and guide students of what kind

student's intelligence of course to take

7. Submit the Multiple Collect the multiple intelligence 2 minutes

Intelligence Inventory Test test

8. Listen to the discussion Discuss opportunities available 10 minutes

about opportunities for those for those who will not pursue

who will not pursue college college

9. Fill out biodata Discuss the proper filling out 30 minutes of biodata

10. Correct the wrong entries Ask student to correct the wrong 30 minutes

made as instructed entries

11. Listen and undrstand the Discuss the importance of proper 15 minutes

importance of the proper filling out of biodata filling out of biodata

12. Listen and understand the Discuss the topics about before, 1 hour

discussion about before, during and after job interview

during and after job interview

CAREER GUIDANCE FOR GRADUATING SCHOOL STUDENTS




PERSON/S


13. Listen and understand the Discuss the topic on desirable 1 hour Ariel M. Mugol Public High School

topics on desirable work works attitude Wilfredo M. Nato where the Career

attitudes Caroline P. Beltran Guidance is conducted

14. Fill out the evaluation Provide the evaluation form. 10 minutes Jocelyn M. Rivera

form Submit the summary report of the

career guidance to the guidance

counselor after a month.

End of Process

1. Submit Letter of Intent to Receive Letter of Intent 3 minutes Company Profile None Caroline P. Beltran PESO

conduct Local Recruitment (Reply the Letter of Intent Job Order/Job Vacancies 3rd flr.

Activity (LRA)/Special accepting and citing no objection Business Permit City Bldg.

Recruitment Activity (SRA) for the conduct of LRA/SRA Special Recruitment Permit from

at PESO including the date and time) POEA

DOLE Registration Overseas

2. Send the photocopy of Check and review the 3 hours Employment Wilfredo M. Nato

requirements requirements (Announce the Mark M. Parales

vacancies for the particular Agnes P. Bataclan

LRA/SRA, photocopy the Edison G. Piano

vacancies and post on different Maritess B. Berin

barangays) Jocelyn M. Rivera

3. Conduct the actual Assist in the conduct of 6 hours Charo Mei F. Parani

LRA/SRA LRA/SRA Annabelle A. Trinidad

Arnold B. Recto

Eduardo R. Ilada

Alvin B. Lindo

4. Submit terminal report Receive copy of terminal report 3 minutes

after the conduct of LRA/ and issue certificate of actual Caroline P. Beltran

SRA conduct of LRA/SRA.

End of Process

LOCAL RECRUITMENT ACTIVITY (LOCAL EMPLOYMENT)/SPECIAL RECRUITMENT ACTIVITY (OVERSEAS EMPLOYMENT)

Duration: 9 hours and 6 minutes (approx. time)

REQUIREMENT(S) FEES LOCATION

Duration: 8 hours and 7 minutes (approx. time)

STEPS/PROCESS DURATION



PERSON/S


1. Applicant (Jobseeker) Issues NMRS Form 2 minute Biodata/Resumè None Mark M. Parales PESO

registers & submits Endorsement Letter Wilfredo M. Nato 3rd flr.

requirements City Bldg.

2. Applicant is screened and/ Conducts Preliminary 5 minutes Wilfredo M. Nato

or interviewed screening Caroline P. Beltran

3. Wait while his/her Reviews documents & matches 5 minutes Wilfredo M. Nato

documents are received. skills to the available job Caroline P. Beltran

opening.

Prepare Referral Letter 1 minute Caroline P. Beltran

addressed to the companies/ Mark M. Parales

recruitment agencies Charo Mei F. Parani

Referral Letter is signed by the 1 minute Ariel M. Mugol

PESO Manager

4. Receive thereferral letter Releases the referral 1 minute Wilfredo M. Nato

letter of the applicant


APPLICANTS REFERRAL FOR EMPLOYMENT




PERSON/S


1. Register Issue Job Fair Registration Slip .30 minutes Biodata/Resumè None Caroline P. Beltran PESO

Company Requirements Wilfredo M. Nato 3rd flr.

(if available) Mark M. Parales City Bldg.

2. Fill out NMRS form Issue NMRS form .30 minutes Jocelyn M. Rivera

Agnes P. Bataclan

3. Submit the properly Review and check NMRS form .50 minutes Edison G. Piano

filled out NMRS form Annabelle A. Trinidad

Marites B. Berin

Charo Mei F. Parani

ACTUAL JOB FAIR

1. Search for the jobs Provide Job Vacancy Board 1 day Ariel M. Mugol Participating

available and determine the Caroline P. Beltran Barangays/Subdivisions

company posted at Job Charo Mei Parani in General Trias

Vacancy Board. Indicate in Mark M. Parales

the Reg. Slip the position

and the company applying for

2. Wait for his/her number Call the numbers who may enter Caroline P. Beltran

to be called (indicated in the inside the recruitment area. Wilfredo M. Nato

reg. slip) Mark M. Parales

Jocelyn M. Rivera

3. Proceed to table/booth of Assist the applicant 1 minute Agnes P. Bataclan

the company where the Edison G. Piano

applicant intends to apply. Annabelle A. Trinidad

4. Submit biodata/resumè Assist the applicant Arnold B. Recto

and undergo exammination/ Marites B. Berin

interview. Charo Mei F. Parani

5. Wait for the result/ Assist the applicant Eduardo R. Ilada

instruction of the company Alvin B. Lindo

representatives.

End of Process Duration: 1 day and 2.2 minutes (approx. time)

JOB FAIR




PERSON/S


1. Submit a complaint letter Accept, read and analyze the 2 minutes Complaint letter None Ariel M. Mugol PESO

complaint letter Caroline P. Beltran 3rd flr.

City Bldg.

2. Discuss the complaints Analyze and review the validity 3 minutes

verbally of the complaints.

If valid, call the attention 2 minutes

the attention of the company and

request to act on the complaints

3. The complainant will If not settled through phone, 2 minutes None

receive copy. prepare an invitation letter for

conciliation and mediation

meeting.

4. Attend the conciliation and Facilitate the meeting to arrive 30 minutes

mediation meeting. on solutions to the complaints.

5. Bring referral letter to If not settled, the case is referred 2 minutes

DOLE to DOLE thru referral letter.

6. Report to PESO of the Follow - up DOLE of the action 1 minute

action taken by DOLE. taken on the case


LOCAL COMPLAINTS SETTLEMENT



H.R.M.O.. | FRONTLINE SERVICES 153

CITIZEN’S CHARTER HUMAN RESOURCE &

MANAGEMENT OFFICE


H.R.M.O.. | FRONTLINE SERVICES 154

ISSUANCE OF CERTIFICATE OF LEAVE CREDITS

PERSON


Submit duly accomplished Receive request Form, update

request form. Leave Balance, prepare and 10 min. Request form for leave credits NONE Curvy F. Concio 3rd Floor, H.RM. Office

print Certificate of Leave City Hall

Credits

Review and initial Certificate of 2 min. NONE NONE Dennise R. Columna 3rd Floor, H.RM. Office

Leave Credits City Hall

Approve Certificate of Leave 1 min. NONE NONE Dennise R. Columna 3rd Floor, H.RM. Office

Credits City Hall

Release Certificate of Leave 1 min. NONE NONE Curvy F. Concio 3rd Floor, H.RM. Office

Credits City Hall

Receive Certificate of Acknowledge by signing in the 1 min.

Leave Credits logbook

End of Process Duration: 15 Min. (Approximate Time)



BUDGET OFFICE | FRONTLINE SERVICES 155

CITIZEN’S CHARTER CITY BUDGET OFFICE



A. PROCESSING OF OBLIGATION REQUESTS

PERSONS


1. City officials and employees, Review attachment and issue the 25 minutes Journal Entry Voucher from MAO Josefina V. Peji CITY

and Local School Board obligation request form. Travel order Dennis A. Leano BUDGET OFFICE

a. Personal Services Itenerary of Travel Nenita F. Villarente

- Payroll Record transaction in ledger book Certificate of Appearance / Travel Ceferino M. Motoya

- TEV Completed accomplished forms Edeliza B. Alvarez

Purchase Request Ferrizell A. Madlangbayan

b.Infrastructure/Purchases and Review, verify and certify the Purchase /Job Order

Service Charges existence of available appropriation. Bid Abstract and Canvass

Acceptance Forms

c. Fixed Expenditures/ Mandatory Billing Statements

Expenses Letter of Request

Certificate of Eligibility

d. Grants and Donations Case Study

Cash / Sales Invoice of Official

Reciepts.

d. Grants and Donations

Sign approved obligation request 5 mins. Accomplished Obligation Request Conrado M. Cabrera

and endorse to City Accounting Form. City Budget Officer

Office.

End of Process Duration : 30 minutes (approximate time)

STEP/PROCESSDURATION REQUIREMENT FEES LOCATION





CITIZEN’S CHARTER CITY SOCIAL WELFARE

& DEVELOPMENT OFFICE



PERFORMANCE PLEDGES As stipulated in Executive Order No. 15, the Social Welfare and Development Office will adhere to its mandate: To provide assistance to Local Government Unit, Non-Government Organization and other members of local society in effectively implementing programs, projects and services that will alleviate poverty and provide quality services to disadvantage individuals, families, and communities for an improved quality of life. The following are the specific roles and tasks of the office:

We treat every client with dignity, worth and respect;

We will provide social services to every individual as the government has the responsibility to promote well – being of the people;

We are bound to uplift and uphold the living of every individual by prompt service delivery specifically on livelihood program;

We are committed to the development of highly fulfilled human being in an atmosphere of social and economic prosperity; and

We will work with a guided plan and directions to achieve the target goal.

SERVICE STANDARDS 1. The CSWDO shall accept applications and issue identification cards for Senior Citizens, Persons with Disability (PWD) and Solo Parents in fifteen (15) days. 2. The office shall issue certifications needed by the clients related and within the scope of the nature of the job. 3. We shall entertain and interview clients with warmness. 4. We shall attend to the problems needing immediate action to the client. 5. All employees, casual and regular, will wear complete uniforms and identifications. 6. Employees will work even beyond the working hours and even weekends, if required. 7. Employees will always adhere to the policies and principles of “Mamamayan Muna, Hindi Mamaya Na.” 8. Employees shall be bounded by the guiding principles of social works and mandates of the Social Welfare and Development.


C.S.W.D.O. | FRONTLINE SERVICES 160

ISSUANCE OF PRE-MARRIAGE COUNSELING (PMC) CERTIFICATE

STEPS/PROCESS DURATIO

N

REQUIREMENT(S)

FEES

PERSON RESPONSIBLE

LOCATION CLIENT PROVIDER

1. Submit Requirements for pre-marriage counseling (PMC)

Review requirements

5 minutes = Birth or Baptismal Certificate = Certificate of no Marriage (CENOMAR) = Legal Capacity

None Merian C. Comandante CSWD Office 3

rd Floor

City Hall

2. Secure information sheet

Issue information sheet 1 minute None

3. Fill up information sheet

Review information sheet and Issue order of payment

5 minutes

4. Pay PMC fee Accept payment and issue Official Receipt (O.R.)

2 minutes

= Order of payment Php 100.00

Cashier Window 4

Treasurer’s Office

Ground Floor

5. Present proof of payment

Receive O.R. , prepare and issue PMC Certificate

5 minutes

= PMC Certificate Rachel Mae N. Garcia CSWD Office 3

rd Floor

6. Submit PMC Certificate for RHU Signature/Seminar

Receive PMC Certificate and issue after signing

2 minutes

= PMC Certificate RHU Personnel City. Health Office

Community Service Center

7. Attend pre-marriage seminar and claim PMC Certificate on the scheduled date

Conduct seminar 4 hours = None Belen L. Lozano/ Rachel Mae N. Garcia/

Alexander C. del Rosario

CSWD Office 3

rd Floor

End of Process Duration: 4 hours and 20 minutes (approx. time)



ISSUANCE OF SOCIAL CASE STUDY REPORT (SCSR) FOR ASSISTANCE (PCSO, Hospitals and other Institutions)

1. Request Social Case Study Report (SCSR)

Interview client 15 minutes

= Request letter from hospitals, agencies or other institutions (For PCSO)

None Leny N. Martinez Belen Lozano Elizabeth Villamar Aurea Hernandez Rachel N. Garcia

CSWD Office 3rd Floor

2. Submit requirements Review requirements 2 minutes

= Barangay Clearance = Medical Abstract = Request letter/Slip = Voter’s ID or Registration = Personal Letter = Brgy. Indigency

Prepare SCSR 30 minutes

3. Claim SCSR Issue SCSR 10 seconds

None

End of Process Duration: 32 minutes and 10 seconds (approx. time)



ISSUANCE OF IDENTIFICATION CARD FOR SENIOR CITIZENS, SOLO PARENT AND PERSON WITH DISABILITY (PWD)

STEPS/PROCESS DURATIO

N

REQUIREMENT(S)

FEES

PERSON RESPONSIBLE

LOCATION CLIENT PROVIDER

1. Submit requirements and fill up application form a. Senior Citizen

Review requirements, issue application form and assist applicants Prepare ID, medicines booklet/ grocery booklet Record in the logbook

5 minutes

3 minutes

*Senior Citizen = Birth Certificate / Voter’s ID = Barangay Certificate = 2 pcs. 1 x 1 picture

None Lorna Sarangilo Ronilo Felipe

OSCA 4

TH Floor

City Hall

b. Person with Disability (PWD)

Same 3 minutes *Person with Disability = Medical Certificate = Barangay Clearance = 2 pcs. 1 x 1 picture = 1 pc. 2 x 2 picture

Pilita Dumali CSWD Office 3

rd Floor

c. Solo Parent Validation 30 days *Solo Parent = Barangay Certificate = Death Certificate (if widow) = Medical Certificate (if spouse is ill or sick) = Police or BJMP record if detained

Melanie Simbanan

Submit ID to Mayor’s Office for signature

3 days

Hon. Antonio A. Ferrer

City Mayor

Mayor’s Office

3rd

Floor

2. Claim IDs Issue IDs 1 minute None Mayor’s Office Staff

End of Process Duration: 3 days and 12 minutes (approx.. time)



ISSUANCE OF CERTIFICATE OF INDIGENCY (FOR MEDICAL/PDAO)

1. Submit requirements for Certificate of Indigency

Interview client Prepare certificate

5 minutes 1 minute

= Brgy. Certification of Indigency = ITR (PDAO) = Certification of Non-Property (PDAO)

None Ricardo Cervantes


2. Claim Certificate of Indigency

Issue Certificate of Indigency 15 seconds

None


ISSUANCE OF CERTIFICATE OF GUARDIANSHIP (FOR NSO USE ONLY)

1. Submit requirements for Certificate of Guardianship

Interview client Prepare certificate

5 minutes 1 minute

= Affidavit of Guardianship None Belen Lozano Elizabeth Villamar Aurea Hernandez Rebecca Generoso Rachel Mae Garcia Melanie Simbanan


2. Claim Certificate of Guardianship

Issue Certificate of Guardianship

15 seconds

None



ACCOUNTING | FRONTLINE SERVICES 164

CITIZEN’S CHARTER CITY ACCOUNTING

OFFICE



Performance Pledges As member of the City Accounting Office, we are commissioned to assist

the Chief Executive in managing the resources to its optimum use through

proper accounting. We are mandated to provide advice and services to

management, employees, barangay units, other government and non-

government offices and the general public in the area of financial

accounting and recording through computerization and services of highly

competent personnel.



Service Standard

Transactions:

1. For vouchers, only the Municipal Accountant is authorized to

Sign.

2. For Accountant's Advice and checks, the Municipal Accountant is

authorized to sign, however in the absence of the later; the

Financial Analyst II can sign.



Working Schedule:

We provide services from 8:00 am to 5:00 pm.

Uniforms and I.D.:

All staff wears the prescribed uniform and I.D

Public Assistance/Complaint Desk

Clients may seek the help of any Accounting Staff for his/her concern.

He/she will then be referred to the person-in-charge of the service sought

for.



Frontline Service: Request for Accountant's Advice

PERSON


1. Present approved dis- a. Receives and reviews 5 mins. a. Approved Obligation none Mario B. Anacan Office of the

bursement voucher and the documents. request City Accountant,

approved check. b. Prepares and counter b. Approved Purchase none Ryan M. Colina 3/F City Hall

signs Accountant's 3 mins. Request/Order

advice after reviewc. Accomplished Canvass/

Bidding Documents

d. Accomplished

Acceptance and

Inspection

e. Certificate of Registra-

tion if Applicable

Sign approved 2 mins. Prepared/reviewed none Dr. Emmanuel Magsino

Accountant's Advice documents

End of Process

Frontline Service: Preparation of Payslip

PERSON


1. Present/submit payroll Receives and checks 1 day Copy of payroll none Mr. Renato P. Arcilla Office of the

payroll for accuracy of City Accountant,

computations 3/F City Hall

Journalizes payroll 1 day none do

Prepares the payslips 1 day none Ms. Theresa Mae Tagle

End of Process Duration: 3 Days (approx. time)

LOCATION

FEES LOCATION STEPS/PROCESS

Duration: 10 Minutes (approx. time)

DURATION REQUIREMENT

STEPS/PROCESSDURATION REQUIREMENT FEES



Frontline Service: Issuance of Certificate of Tax Withheld From Employees and Suppliers/Contractors

PERSON


1. Request for Certificate of Reviews and computes a. Tax Identification none Malvin F. Ramos Office of the

Income Tax Withheld monthly/annual income Number City Accountant,

based on annualized b. Photocopy of Marriage 3/F City Hall

withholding tax sche-

Certificate if married

dule c. Photocopy of Birth

* Employee - request

Certificate of depen-

to submit documents

dent/s (to be submitted

for adjustments in in- to BIR)

come (notice of salary

d. Notice of Salary

increase) or additional

Adjustment or Increase

dependents (photo-

copy of birth certificate

* Supplier/Contractor - a. Project Number

checks if tax was re- b. Tax Identification

mitted Number

c. Copy of Disbursement

Voucher

10 mins.


DURATION REQUIREMENT FEES



…Con't.

PERSON

CLIENT PROVIDER RESPONSIBLEPrepares BIR form 2316 5 mins. none none

for employee or form

2307 for supplier/con-

tractor

Forwards to Municipal 1 min. Prepared forms none

Treasury Office for

signature



DURATION REQUIREMENT FEES



Frontline Service: Pre-Audit

PERSON


1. Submit documents forReceives and verifies a. Approved Obligation none Mr. Mario Anacan Office of the

pre-audit documents. Request City Accountant,

*In case of lacking b. Approved Purchase 3/F City Hall

supporting documents Request/Order

or not complying with c. Accomplished Canvass

the accepted auditing

/Bid

principles, return the

d. Accomplished Abstract

documents and inform

of Canvass/Bids

client of the discrepan-

e. Accomplished Accep-

cies. tance/Inspection

Sign documents 1 mins. none Dr. Emmanuel Magsino

Record the documents 1 min. none Mr. Mario Anacan

and forward it to the

Budget Officer

End of Process

LOCATION

Duration: 10 Minutes (approx. time)

8 min.




Frontline Service: Preparation of Tax Withheld and eFPS

PERSON


1. Submit copy of disburse-Receives documents 3 hrs. Copy of disbursement none Malvin F. Ramos Office of the

ment voucher with taxand prepares draft of vouchers with tax withheld and City Accountant,

withheld monthly alphalist and (for 1600 & 1601E, Theressa Mae Q. Tagle 3/F City Hall

BIR forms 1600,1601E, copy of payroll for 1601C)

1601C

Computes total remit- 30 mins. a. BIR form 1600 (GF,

tances SEF, TRUST)

b. BIR form 1601-E (GF,

Proceed to e-submission

4 hrs. SEF, TRUST) Malvin F. Ramos

c. BIR form 1601-C (GF,

Endorse accomplished 5 mins. SEF)

forms/documents to

Treasury Office

End of Process

LOCATION

Duration: 7 Hours and 35 Minutes (approx. time)



AGRICULTURE | FRONTLINE SERVICES 173

CITIZEN’S CHARTER CITY AGRICULTURE

OFFICE



PERFORMANCE PLEDGES We, staff of City Agriculturist's Office pledge to provide quality good

service.


*Serve our clients on due time with a smile;

*Provide accurate and reliable information;

*Be consistent in applying rules and regulations;

*Treat client equally with respect and deep concern;

*Put up feedback/complaint boxes



* Put up customers service desk/table to be attended by the Officer of the

Day/Dept. Head as the case maybe;

* Attend to client's complaints & provide appropriate action on due time;

* Attend to feedback, comments, recommendations and suggestions for

improvement;

* Accept mistakes committed and take corrective measures;

* Wear proper uniform and identification card; and

* Be available during office hours and attend to office callers at all times.



SERVICE STANDARDS

BUSINESS TRANSACTION - A service reply form shall be issued to clients

requesting for any services

Service request form shall be accomplished in duplicate by the client and

submitted to concern CA staff for appropriate action and/or

recommendation and shall be acted upon within 15 - 20 minutes. In case

of denial to the request, a formal notice shall be issued to the client within

one day stating the reason/s for the disapproval together with the

required documents in support of their request.



UNIFORM - Prescribed uniform shall be worn by CA staff

OFFICER OF THE DAY - There will be two (2) officers of the day everyday

from Monday to Friday to attend to office callers and assist the City

Agriculturist.

WORKING SCHEDULE - Services will be rendered from 8:00 am to 5:00 pm

even non - working days as need arises.

SIGNATORY - Maximum of three (3) signatories for every transaction (in -

charge of the programs/projects shall be one among the signatory in

addition to the head of office.



Frontline Service: Distribution of Certified palay Seeds/High Value Commercial Crops

PERSON/S


1. Secure certification of eligibility Issuance of certification as 2 mins. Comm. Tax Certificate and / Agricultural Technologist/Agriculturist II / Office of the City Agriculturist

and application form /list ofqualified recipients or valid ID Senior Agriculturist 3rd flr.

requirements (based on assigned barangay) City Hall Bldg.

2. Submit filled up application/

Receive, validate, verify

and 5 mins. NIA Bill of Irrigation Fee Agricultural Technologist/Agriculturist II / Office of the City Agriculturist

certification form approval of eligibility Certificate of Tenancy Senior Agriculturist Office of the City Mayor

(based on assigned barangay) 2nd flr.

City Hall Bldg.

3. Claiming of certification of Release of approved 2 mins. Ms. Nerissa P. Marquez Office of the City Agriculturist

eligibility to avail seeds certification of eligibility City Mayor/City Administrator Office of the City Mayor

2nd flr. City Hall Blg.

4. Secure palay seed subsidyRelease of subsidy 5 mins. Hauler/hauling fund Ms. Nerissa P. Marquez City Civil Security Unit

Agriculturist II and City Security Guard 1st. Floor City Hall Blg.


LOCATION

None

None

None None

None

STEPS/PROCESSDURATION REQUIREMENT/S FEES



Frontline Service: Animal/Tilapia Fingerlings Dispersal

PERSON/S


1. Submit letter request for disperal Receive request letter and issue 2 mins. Letter of intent None Agricultural Technologist/Agriculturist II/ Office of the City Agriculturist

list of requirements

Senior Agriculturist 3rd f lr.

(based on barangay assignment) City Hall Bldg.

2. Submit requirements * Receive and evaluate require- 1.5 hr. Available pigpen/corral and None Agricultural Technologist/Agriculturist II/ Office of the City Agriculturist

ments grazing area and inland 3rd f lr.

* Inspection of pigpen/corral /

f ishpond for tilapia Senior Agriculturist City Hall Bldg.

grazing area/inland fish pond(based on barangay assignment)

* Release of MOA

3. Attend technical briefing Provide technical assistance 30 minutes Attendance of recipient None Agricultural Technologist/Agriculturist II/ Office of the City Agriculturist

Senior Agriculturist 3rd f lr.

City Hall Bldg.

4. Signing of MOA /Approval and claiming Acceptance and turnover of 30 mins. Comm. Tax Certif icate and None Agricultural Technologist/Agriculturist II/ Office of the City Agriculturist

of order of payment MOA to City Mayor's Office or valid ID Senior Agriculturist 3rd f lr.

and release order of Certif icate of Inspection (based on assigned barangay) City Hall Bldg.

payment Ms. Nerissa P. Marquez City Mayor's Office

City Mayor Antonio A. Ferrer 2nd Floor City Hall Bldg.

5. Payment of Inspection permit Accept payment and issuance 5 mins. Order of Payment Php 55/piglets City Trasurer's Office staff City Treasurer'rs Office

of OR 1st Floor City Hall Bldg.

None-Carabao

None-Tilapia

Fingerlings

6. Claiming of dispersed animal Issuance of approved MOA 5 mins. Payment of plastic container Ms. Nerissa P. Marquez Office of the City Agriculturist

and tilapia f ingerlings and release of dispersal to BFAR for tilapia f ingerlings None City Mayor Antonio A. Ferrer 3rd f lr. City Hall Bldg.

at Php 14/1000 pcs. Of Office of the City Mayor

f ingerlings 2nd flr.

City Hall . Bldg.

End of Process Duration: 2 Hours and 42 Minutes (approx. time)





Frontline Service: Rice Production Credit Assistance to Farmers ( Plant Now Pay Later Program)

PERSON/S


1. Submit letter of intent for Issuance of requirements/ 5 mins. Available area for planting None Agricultural Technologist/Agriculturist / Office of the City Agriculturist

assistance as need arises Application Forms Senior Agriculturist 3rd f lr. City Hall Bldg.

(based on assigned barangay)

2. Submit requirements for eligibility * Screen application form 5 mins. Endorsement by assigned Agricultural None do Office of the City Agriculturist

* Endorse application form Technologist/Agriculturist II/Sr. Agriculturist 3rd f lr. City Hall Bldg.

in the barangay

3. Secure and fill-up MOA/ Panunumpa

Issuance of MOA/Panunumpa

10 mins. Comm. Tax Certif icate and Php 10.00 Ms. Nerissa P. Marquez Office of the City Agriculturist

ng Pananagutan ng Pananagutan for signing or Valid ID City Treasurer's Staff 3rd f lr. City Hall Bldg.

City Treasurer

4. Claim approved MOA and credit

assistance

issue approved MOA and loan

assistance5 mins.

Co-maker ( Must be a Relative -

Hosew ife/Husband/children)None

Ms. Nerissa P. Marquez,City Treasurer's

Staff & City Mayor Antonio A. Ferrer

Office of the City Agriculturist, 3rd F. City Hall

Bld., City Treasurers Office 1st F. And Coty

Mayors Office 2nd Floor of the City Hall Bldg.


STEPS/PROCESSDURATION REQUIREMENT/S FEES LOCATION



Frontline Service: Anti-rabies Vaccination of Dogs

PERSON/S

CLIENT PROVIDER RESPONSIBLE1.) Secure application forms for Issue request / registration form 5 mins. Barangay letter request for vaccinationNone Agricultural Technologist/Agriculturist II / Office of the City Agriculturist

registration of dogs and schedule of Bring tied dog Senior Agriculturist 3rd f lr. City Hall Bldg.

vaccination Confine dogs in one (based on assigned barangay) Office of the Sangguniang Barangay

common area

2. Submit f illed up registration form * Receive and review Agricultural Technologist/Agriculturist II / Office of the City Agriculturist

registration form/ Renew Senior Agriculturist 3rd f lr. City Hall Bldg.

registration of dogs Office of the Sangguniang Barangay

3. Assist vaccinator in the Vaccination of dogs Vaccination record form None Agricultural Technologist/Agriculturist II / Office of the City Agriculturist

vaccination Recording of vaccinated dogs Sr. Agriculturist (based on assigned brgy. 3rd f lr. City Hall Bldg.

Provision /Request of rabisin

Provincial Veterinarian/City Mayor Antonio

A.Ferrer Office of the Sangguniang Barangay

Office of the City Mayor/OPV

End of Process Duration:11 Minutes (approx. time)

None2 min. None

2 mins.




Frontline Service: Technical Support Services

PERSON/S


1. Report/request needed * Log needed technical support 2 mins. Interview None Agricultural Technologist/Agriculturist / Office of the City Agriculturist

technical support (verbal request) Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

* Schedule of visit for technical 10 min. Dialogue City Agriculturist I

support

2. Assist Agricultural Technologist * Evaluate urgency of report/ 5 min. None None Agricultural Technologist/Agriculturist / Identif ied Barangay

for the needed support request Sr. Agriculturist (based on assigned brgy.)

* Conduct farm and home visit 20 mins. None

3. Adhere to the technical support or control Impart technical support/ 10 mins. Purchase of needed Indefinite Agricultural Technologist/Agriculturist / Identif ied Barangay

meaasures recommended by the CAO Staff treatment assistance biologics/equipment amount Sr. Agriculturist (based on assigned brgy. )

in coordination w ith LCE (case to case City Agriculturist I

basis) City Mayor Antonio A. Ferrer

End of Process Duration: 2 hours and 11 Minutes (approx. time)




Frontline Service: Provision of Seminar for Organization/Reorganization/People's Org. (RIC, 4-H Club , CAFC and Agricultural Cooperative)

PERSON/S


1. Submit request of organization Receive letter request Request letter None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

to the CAO List of members not lower Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

than 15 City Agriculturist I Mun. Bldg.

2. Submit documents and other * Evaluate documents 2 mins. List of members None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

requirements (names and ages) Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

training Ms. Nerissa P. Marquez and City Mayor Antonio A.

Ferrer City Mayor's Office

2nd flr.

* Assess training needs and

willingness of recipients 30 mins.

List of Participants ,

Taining Needs and

available resources

do do

*Determine available resources do do

*

*Training Design Preparation

and its approval 16 hours.

Ms. Nerissa P. Marquez

do

3. Exercise cooperativeness Extend technical assistance, 2 mins. Moral Aptitude None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

cooperation and scheduling of

training

Ms. Nerissa P. Marquez and City Mayor Antonio A.

Ferrer City Mayor's Office

2nd F. City Hall Bldg.

End of Process Duration: 16 Hours and 36 Minutes (approx. time)

LOCATION

2 mins.

STEPS/PROCESSDURATION REQUIREMENT/S FEES



Frontline Service: Animal Production, Health Care and Management

PERSON


1. Report of pest incidence Recording of sign and symptoms 5 mins. Barangay/Ow ner of affected/ None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

of disease animals reported infected animals Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

Ms. Nerissa P. Marquez

2. Submit request for prevention Evaluate urgency of request 10 mins. Request for assistance None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

and control of pests and surveillance of pest Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

incidence Ms. Nerissa P. Marquez Provincial Veterinarian

DA = BFAR

3. Comply w ith the recommended Issuance of recommended 20 mins. Follow recommended control measure None Agricultural Technologist I/Agriculturist / Office of the City Agriculturist

prevention/control measures prevention/control measures Provide biologics if necessary Sr. Agriculturist (based on assigned brgy. ) 3rd f lr. City Hall Bldg.

Submit type of pests Listing of affected farmers City Agriculturist Staff City Mayor's Office 2nd Loor City Hall Bldg.

to be prevented/controlled Allocate funds for the incidence of pests None City Agriculturist I & City Mayor Antonio A. Ferrer do


STEPS/PROCESSDURATION REQUIREMENT FEES LOCATION



Frontline Service: Availment of Tractor Services

PERSON


Office of the City Agriculturist

3rd flr. City Hall Bldg.

Henry M. Ambion and Rogel R. Marges and Office of the City Agriculturist

Tractor Operators 3rd flr. City Hall Bldg.

Office of the City General Services

2nd Floor City Extension Hall

3. Compliance to

recommended standard

operating procedure

Approval of request 5 min. Preparation of required fees Php 800/ hourAgricultural Technologist I,

City Agriculturist I

Office of the City Agriculturist, 3rd

Floor City Hall Bldg.,City Mayors

Office 2nd Floor City Hall Bldg.

4. Guide operators in the

conduct of land

preparation

Tractor operation No definite

timePayment of minimal fees

Mr. Rogel Marges & the City

Treasurer"s Office Staff

CAO 3rd Floor and C.T.O. first Floor

City Hall Bldg.

End of Process Duration:1 Hour & 10 Minutes (approx. time)

2. Inspection of the area

to be operated

Evaluates urgency of

request and scheduling1 hour

None

None

LOCATION

Henry M. Ambion and Rogel R.

Marges and City Agriculturist I


1. Fill up request form Receive filled up

request form 5 min.Clearing of the area to be

operated None



Sample Reply Slip

Approved

Disapproved

Referred to:

Sr. Agriculturist/AgriculturistII/A.T.

Approved By:

Nerissa P. Marquez

City Agriculturist

Reply Slip/Action Taken



Sample Service Request Form

PARTICULARS (Please Check)

Animal Dispersal (Cattle/Carabao/Swine) Anti-Rabbies Vaccination

Tilapia Fingerlings Dispersal Deworming of Animals (Carabao/Cattle/Swine/Dogs)

50%-50% Procurement Scheme of Certified Artificial Inseminiation (Carabao/Swine)

Palay Seed Subsidy Seminars/Trainings/Educational Tour

Production Loan (PNPL) Vaccination of Large Animals Against Hemosep and Other

Planting Materials (Fruit Bearing/Shade Trees) Communicable Diseases

High Value Commercial Crop Seeds Others (Please Specify)

Received By:

Sr. Agriculturist/Agriculturist II/A.T.

Service Request Form

Name of Client


C.E.N.R.O. | FRONTLINE SERVICES 188

CITIZEN’S CHARTER CITY ENVIRONMENTAL

& NATURAL RESOURCES OFFICE



Citizen's Charter - CENROFRONTLINE SERVICES: City Environment and Natural Resources Office

STEPS / PROCESS PERSON/S

CLIENT PROVIDER DURATION REQUIREMENTS FEES RESPONSIBLE LOCATION

1 1. Submit letter of Receive documents 10 mins. 1. Brgy. Permit none Mr. Benigno M. Fernando CENRO

Issuance of tree request 2. Proof of land 4th flr.

cutting permit ownership City Hall

2. Site inspection Inspection of site 1 hr. Location Map none Mr. Benigno M. Fernando CENRO

4th flr.

City Hall

Prepare inspection 30 mins. Inspection report none Mr. Benigno M. Fernando

report and permit

3. Claim Permit Issue permit 10 mins. Inspection report none Dr. Renato L. Escurel CENRO

Mr. Benigno M. Fernando 4th flr.

City Hall

2 1. Submit letter of Receive documents 10 mins. 1. Brgy. Permit none Mr. Benigno M. Fernando CENRO

Issuance of request 2. Proof of land 4th flr.

Leveling / desilting ownership City Hall



…con't. STEPS / PROCESS PERSON/S

CLIENT PROVIDER DURATION REQUIREMENTS FEES RESPONSIBLE LOCATION

2. Site Inspection Inspection of site 1 hr. Location Map none Dr. Renato L. Escurel CENRO

Prepare inspection 30 minutes Mr. Benigno M. Fernando 4th flr.

report and permit City Hall

3. Claim permit Issue permit 10 mins. Inspection report none Dr. Renato L. Escurel CENRO

Mr. Benigno M. Fernando 4th flr.

City Hall

3 1. Submit letter of Receive documents 10 mins. Letter w/ none Mr. Benigno M. Fernando CENRO

Settling issues / complaints signatories Task Force Bantay Kalikasan 4th flr.

complaints City Hall

2. Site inspection Inspection of site 1 hr. Proof of ownership none Mr. Benigno M. Fernando CENRO

Task Force Bantay Kalikasan 4th flr.

City Hall

3. Attend technical Settle of issues / 2 hrs. Inspection report none Dr. Renato L. Escurel CENROconference complaints 4th flr.

City Hall


L.E.I.P.O. | FRONTLINE SERVICES 192

CITIZEN’S CHARTER LOCAL ECONOMIC

INVESTMENT & PROMOTION OFFICE

PERFORMANCE PLEDGES We, the staff of the Local Economic and Investment Promotion Office

(LEIPO) are tasked to implement programs that would create a business-

friendly environment that will attract more investments in order to sustain

the progress of the city. We are also mandated to oversee the marketing

activities of public enterprises such as the Himlayang General Trias, so as

to maximize its income potential.



SERVICE STANDARDS

TRANSACTIONS:

1. Process application for Local Tax Incentives

2. Potential investors shall be given pertinent and relevant information

about the city.

3. MSMEs particularly sole proprietorship business shall be given

assistance in business name registration with the Department of Trade

and Industry.

4. MSMEs shall be assisted in product labeling and marketing to ensure

the growth of their business.



5. Seminars and trainings of MSMEs shall be facilitated by our office as

part of our LGUs technical assistance.

6. Clients availing memorial rights at Himlayang General Trias shall be

properly assisted throughout the process and given proper information on

procedures and requirements.

7. Clients portfolio shall always be updated for easy reference in case of

inquiries.

8. Monthly reports shall be submitted to the City Mayor to monitor the

performance of the LEIPO.



SIGNATORY

1. For Himlayang General Trias contracts, 3 signatories are needed.

2. For Himlayang General Trias certificate of ownership, 1 signatory is

needed.

3. For Local Tax Incentives certificate of registration, 2 signatories are

needed.

WORKING SCHEDULE

We provide services from 8:00 am - 5:00 pm.



UNIFORMS AND ID

All staff must wear the prescribed uniform and ID.

PUBLIC ASSISTANCE

Clients may seek the help of any LEIPO staff for his/her concern.

He/she will then be referred to the person in charge of the service sought

for.



AVAILMENT OF MEMORIAL LOT RIGHTS AT HIMLAYANG GENERAL TRIASPERSON


Submits application form and Explains location map, prepares 30 minutes Photocopy of birth certificate, Reservation fees: Rizza Mugol, Rachel Vimanos 4th Floor, Investment

chooses lot type and location. computation sheet, contracts marriage contract (for married clients), Apartment Type-P250 and Lea de Leon Promotion Center,

and order of payment Government-issued identification card Lawn Lot - P600 Municipal Hall

(i.e Passport, SSS, UMID, Voter's ID, Driver's Niche - P1,000

License, PRC, etc.) Family Estate - P6,250

Total Contract Price:

Apartment -P12,000

Lawn Lots:

Standard Lot - P30,000

Premium Lot - P45,000

Niche Lot - P50,000

Family Estate-P300,000

Perpetual Care Fund:

Apartment-P1,200

Lawn Lots:

Standard Lot-P3,000

Premium Lot - P4,500

Niche Lot - P5,000

Family Estate-P30,000

Explains content of contracts,

15 minutes None None Rizza Mugol, Rachel Vimanos 4th Floor, Investment

computation sheet, rules and and Lea de Leon Promotion Center,

regulations. Municipal Hall

Assist clients in paying and/or 15 minutes None None Rizza Mugol, Rachel Vimanos Ground Floor,

scheduling and Lea de Leon Treasurer's Office and

Engineering's Office

End of Process Duration: 1 Hour (Approximate Time)




DTI BUSINESS NAME REGISTRATION ASSISTANCE

PERSON


1. Submit application form Explains rules and regulation and 30 minutes Photocopy of 2 valid identificationBarangay-P200 Armie Rose Mel Ignaco 4th Floor

and requirements encodes data to the DTI Public cards City/Municipality-P500 Investment Promotion

Online BNRS. Regional-P1,000 Center, Municipal Hall

National-P2,000

Documentary Stamp-P15.00

2. Payment of FeesIssues Business Name

Certificate 10 minutes None Armie Rose Mel Ignaco 4th Floor

and DTI Receipt Investment Promotion

Center, Municipal Hall

End of Process

REQUEST FOR PRODUCT LABEL LAYOUT AND TARPAULIN LAYOUT

1. Submit request for product Designs the product label or 1 hour Details to be included in the layout andNone Jonathan Presa 4th Floor

label layout and tarpaulin tarpaulin picture (if necessary) Investment Promotion

layout Center, Municipal Hall

Have the layout approved and

released 1 day None None Armie Rose Mel Ignaco

to the client.

End of Process Duration: 1 day and 1 hour (approx. time)





REQUEST FOR ECONOMIC AND INVESTMENT-RELATED INFORMATIONPERSON


1. Submits request Receives request and photocopy20 minutes Request Letter None Armie Rose Mel Ignaco 4th Floor

requested information and Rachel Vizmanos Investment Promotion

Center, Municipal Hall

End of Process

REGISTRATION FOR LOCAL TAX INCENTIVES

PERSON


1. Submit

Application and

Requirements

Check list, evaluate

and and receive

application

10 minutes

a.) Single Proprietorship

Micro

P1,000.00

Small P

2,000.00

Medium P

3,000.00

Large P

5,000.00

Romel Olimpo, Rachel

Vizmanos and Lea De Leon

4th Floor, Investment Promotion Center,

Municipal Hall

-Copy of Business Name Registration issued by

the Department of Trade and Industry (DTI);

-Copy of Audited Financial Statements;

-Copy of completed application form for

registration under the LIIC;

-Project Feasibility Study; and

-Such other documents that may be required by

the LGU.

b.) For Partnership/Corporation

-Copy of the Articles of Partnership or

Incorporation and By-Laws;

LOCATION






…con't.

PERSON


-Certi fied true copy of i ts Certi ficate of Regis tration issued by the

Securi ties and Exchange Commiss ion (SEC), for Corporation/Partnership;

-Certi ficate of Good Standing from SEC, i f the bus iness is a l ready

exis ting;

-Resolution authorizing the fi l ing of appl ication by the appl icant's Board

of Directors or their duly authorized representatives ;

LOCATIONSTEPS/PROCESS




REGISTRATION FOR LOCAL TAX INCENTIVES (CONTINUATION)PERSON


-Copy of Audited Financial Statements (if existing);

-Environmental Compliance Certificate (ECC) or Non-Compliance Certificate

(NCC), if applicable;

-Copy of completed application form for registration under the LIIC;

-Project Feasibility Study; and

-Such other documents, as may be required by the LGU.

c.) For Enterprises registered under an existing incentives law:

-Certified true copy of the BOI Certificate of Registration, and

-Copy of documents submitted to the appropriate registration Agency

pertaining to their registration.

2. Payment of

Fil ing FeePrepare order of payment 5 minutes None Rachel Vizmanos and Lea De Leon

Posting of Notice of Application Within 10 days None Rachel Vizmanos and Lea De Leon

Conduct Occular Inspection of

Company premises/Project SiteWitihin 2 weeks None

Romel Olimpo, Rachel Vizmanos

and Lea De Leon/Engineering

Office/BPLO/MPDC

Prepare Evaluation Report to be

submitted to the Board.3 days None

Romel Olimpo, Rachel Vizmanos

and Lea De Leon

Set Board Meeting within 30 days NoneRomel Olimpo, Rachel Vizmanos

and Lea De Leon

Issue Certificate of Registration 1 day NoneRomel Olimpo, Rachel Vizmanos

and Lea De Leon

End of Process

FEES LOCATION

Duration: 30 days (approx. time)



C.O.O.P. | FRONTLINE SERVICES 202

CITIZEN’S CHARTER C.O.O.P.



PROCESSING OF APPLICATION FOR THE ORGANIZATION AND REGISTRATION OF A

PRIMARY COOPERATIVE IN GENERAL TRIASPERSON


1. Visit/call up the Cooperative Cooperative Development Office

Development Unit (CDU) for 4th Floor, City Hall

inquiry 513-7308 /0917-521-9702

2. If endorsed by the CDA to CDU: a. Receive letter-request Edelmira Jimenez Cooperative Development Office

Submit letter-request for PMES b. Schedule PMES on date Shirley Soberano 4th Floor, City Hall

requested

At least 25 Shirley Soberano

attendees Michael Potente

4. Submit all documents required a. Review / evaluate all Cooperative Development Office

by the CDA for registration documents submitted Complete documentary 4th Floor, City Hall

b. Submit documents to CDA requirements CDA - Chipeco Ave.

per Client's request Calamba City, Laguna

LOCATION

Shirley Soberano

5 minutes Letter-request

3. Provide venue for PMES

Interview applicant and refer to the

Cooperative Development Authority

(CDA) for Pre-Membership

15 minutes None

Client's Venue6 - 8 hoursConduct PMES

15 minutes Shirley Soberano

Michael Potente

STEPS / PROCESSDURATION REQUIREMENT/S



PROCESSING OF LOAN APPLICATION THRU THE CITY COOPERATIVE DEVELOPMENT COUNCILRecipients: Primary Cooperatives in General Trias

Amount: PhP 20,000.00 to PhP 100,000.00

Fee: 3% Social Preparation Fee

PERSON


1. Secure loan application form a. Issue application form and Cooperative Development Office

from the CDU or via email and explain requirements 4th Floor, City Hall

b. Email application form and [email protected]

guidelines [email protected]

2. Submit all requirements Process and evaluate 10 minutes * Filled-out Application Shirley Soberano Cooperative Development Office

application form 4th Floor, City Hall

* Filled-out Project

Information form

* CDA Certificate of Compliance

* Endorsement Letter from

Federation/Union

* Coop's Board Resolution

* Latest Audited Financial

Statements (3 years)

* Monthly Financial

Statements (6 months)

* Photocopy of Bank

Statements (3 months)

Withdraw loaned amount less 15 minutes Michael Potente Rural Bank of Gen. Trias

3% Social Preparation Fee

3. Claim and acknowledge receipt Release amount loaned less * 12 post-dated checks Cooperative Development Office

of loan 3% Social Preparation Fee and * Official Receipt 4th Floor, City Hall

issue Official Receipt

STEPS / PROCESSDURATION REQUIREMENTS

None

Shirley Soberano5 minutes

2 minutes

LOCATION

10 minutes Edelmira Jimenez

Shirley Soberano

Loan Application Form


G.S.O. | FRONTLINE SERVICES 205

CITIZEN’S CHARTER GENERAL SERVICES

OFFICE



PERFORMANCE PLEDGES We, the staff of the General Services Department pledge and commit to

deliver efficient and quality service to our clients,and in order to do this,

we will provide all available resources of our office to meet their needs.

We will treat our clients with utmost respect without discrimination and

to the best of our ability. If there will be mistakes or misunderstanding in

dealing with them, we shall take necessary corrective measures to avoid

recurrence of the incident.



SERVICE STANDARDS

1. The General Services Department is located in the 2nd Floor of the New

City Hall Building .

2. The Office operates from 8:00 A.M to 5 P.M.

3. The hotline for request of Ambulance is open 24 hours.

4. To identify the staff, the personnel shall wear the proper uniform

including their ID's.

5. The clients inquiries will be answered either by phone, letter, or

personal appearance in the office.

6. The personnel shall be polite at all times in dealing with clients.

7. The GSD is responsible for the Procurement of Supplies and Equipment,

Property Management, Custodian and Disposal and Technical Assistance

to other Offices of the City Hall.



PERSON


2. Wait for the approval of

the request.

2.Transmittal of request to the

Department Head for signature and

approval and Log the date of

dispatch if there is no conflict of

schedule.

2 mins

Larry Trias, Mylene

Prieto

Atty. Fernando A.

Viniegra IV

2nd Floor/ GSD


1. Submit request form/letter

for the use of ambulance

3. Receive the approved

copy of request form/ letter

5 mins noneLarry Trias, Mylene

Prieto2nd Floor/ GSD

3. Return the Approved copy and

request form/letter to the client 1 min Mylene Dinglasan 2nd Floor/ GSD

1. Medical records of the patient 2. In case of emergency,

requirements are not necessary.

1. Receives request and verify the

availability of the Ambulance

Frontline Service: Request for the use of Ambulance

STEPS/PROCESSDURATION REQUIREMENTS FEES LOCATION



PERSON


Jeremy V. Alcantara

Estelita D. Jandoc

2. Wait for the approval of the

request.

2.Transmittal of the request to the


approval and Log the date and

time of travel if there is no conflict

of schedule.

3 mins None Atty. Fernando A. Viniegra IV 2nd Floor/ GSD

Estelita D. Jandoc

Smith Mones


PERSON


1. Submit the Request Letter for

repair works

1. Receives the request letter and

pre inspect the vehicle or

equipment to be repaired.10 mins

1. Request letter for repair works.

none

Mellany Noche Oscar

Comandante Rommel delos

Santos Alex Bautista

2nd Floor/ GSD


request. 2.Transmittal of request to the


approval and Log the parts of

vehicle/ equipment to be repaired..

2 minsAtty. Fernando A. Viniegra IV

Jeremy V. Alcantara2nd Floor/ GSD

3. Receive the approved copy of

request letter. 2 mins Estelita P. Jandoc 2nd Floor/ GSD


Frontline Service: Repair and Maintenance Request


Schedule the repair of vehicle/

equipment 3 minsOscar Comandante Rommel

delos Santos Alex Bautista2nd Floor/ GSD


request letter to the client.3.Name and Number of Contact

Person

Frontline Service: Request for the use of Bus


2nd Floor/ GSD

None 2nd Floor/ GSD


request letter to the client 2 mins3.Name and Number of Contact

Person None

1. Submit request letter approved by

the LCE for the use of Municipal Bus

1. Receives request for schedule of

availability 2 mins

1. Itenerary of travel.

2. Number of Passengers

3. Receive the approved copy of

request letter for confirmation



PERSON


1. Submit The Requisition Slip 1. Receives the

Requisition Slip.1 min

1. Requisition slip

signed by the

Department Head of

the requesting Office

noneMarichris Arellano Eleonor

Galamgam 2nd Floor/ GSD


request.

2.Check the Availability

of the Supplies

requested

2 mins Luzviminda P. Monton 2nd Floor/ GSD

10 mins 2nd Floor/ GSD

5 mins 2nd Floor/ GSD


3. Receive the Supplies requested

and the Issue Slip.

3. Release of the

requested supplies

available in the stock

room together with the

Issue Slip.

Jeremy V. Alcantara Luzviminda

P. Monton

Transmittal of request to

the Department Head for

signature and approval

based on the availability

2 minsAtty. Fernando A. Viniegra

Luzviminda P. Monton2nd Floor/ GSD

Get the available

supplies in the stock

room

Luzviminda P. Monton Rommel

delos Santos

Frontline Service: Request of Office and Janitorial Supplies



TRAFFIC MANAGEMENT UNIT | FRONTLINE SERVICES 211

CITIZEN’S CHARTER TRAFFIC

MANAGEMENT UNIT



PERFORMANCE PLEDGES

On time duty Be polite and courteous Wearing proper uniform Do service with pleasant smile

SERVICE STANDARD

An efficient and transparent service to all clients

To serve with integrity

An eight (8) hours performance of duty



ISSUANCE OF CITY RECEIPT (MOR/OVR)

STEPS/PROCESS FEES

CLIENT PROVIDER Motor/Tricycle

1. Drivers,Operators of PUV/PUJ 1. Flag down the 1. City Ordinance Receipt (MOR)City Treasurer Office

/TRICYCLE/MOTORCYCLE apprehended person

2. Present City Ordinance 2. Make assessment or 2. Present Driver ID lic. Or OR/CR

Receipt (MOR) at the Traffic explanationto the clients,

Management Office violators regarding

apprehension VIOLATION:

3. Present OR/CR and others 3. issued the (MOR) • Driving w/o License Php 250.00

papers or documents.

• Failure to surrender or to Php 150.00

4. advice clients to proceed show Driver License.

to the City Treasurer's

Office for Payment of • Driving while under the Php 1,500.00

violation influence of liquior or

prohibited drugs

2. Pay Fine/Penalties Checked all documents like 5 min.

OR/CR and execute affidavit • Expired driver License Php 500/200.00

• In case of lost MOR of loss

proceed to TMO and secure • Operation of MV with Php 500.00

requirements for no suspended revoked

pending apprehension certificate of registration.

• MV plate not firmly Php 150.00

attached and visible

• Licensed Plate different Php 450.00/200

from body number

REQUIREMENTS /VIOLATION

Noel A. Morea Traffic Office

(traffic Aide I)

DURATION

5 min.

5 min.

Edwardo Moral

Traffic Office Noel A. Morena

(OIC-TMO)

LOCATIONPERSON

RESPONSIBLE



…Con't.

• Improper/defective horn or Php 150.00

signaling device

• (1) Use of Php 150.00

unauthorized/improvised

plates

• Unauthorized used of bell Php 150.00

siren or exhaust whistle

• Out of line/Colorum Php 1000.00/500

Operation

• Insolent/discourtenousness Php 300.00

or arrogant drivers

• Refusal to convey Php 500.00

passenger/trip cutting

• Undue preference or unjust Php 350.00/300

discrimination

• Overchanging and w/o fare Php 350.00/300

matrix

• Overloading(sitting capacity) Php 500.00

• Fake OR/CR/plates tags or Php 1,500.00/1000

stickers

• Illegal Parking Php 200.00

• Reckless Driving Php 300.00

Treasurer Office City Treasurer

Office



…Con't. • Driving in slipper and/or Php 200.00

sleeveless shirt

• Driving a motorcycle without Php 500.00

proper use of helmet

including backride

• Others

3. Preapare Transmittal Report. Encoding 10 min. Transmittal record form/log book None

Recording the following:

− MOR/OVR #

− Date of OR # (if paid)

− Name of violators

− Name of apprehending

officer

− Officers

4. Go to impounding area and − Amount Paid 10 min. Attached OR/CR None

present the O.R/C.R of MV

vehicle.

if MV vehicles are impound Record the following:

additional fee will be surcharged − MOR/OVR #

per day as per City Ordinance. − Type of vehicle & plate

− Date of OR # (if paid)

− Name of violator

− Violations

− Name of apprehending

officer

− Amount Paid

Traffic Office Traffic Office

Traffic Office Traffic Office

TMO Staff Traffic Office



…Con't.

5. Submit request letter at City Issuance of courtesy pass for Request letter and attached copy None

Mayor's Office for exemption card. truckban of OR/CR Traffic Office

Traffic Office Mayor's Office


CITY HEALTH OFFICE | FRONTLINE SERVICES 217

CITIZEN’S CHARTER CITY HEALTH UNIT



PERFORMANCE PLEDGES *Be consistent in applying the rules.

*Provide feedback mechanism.

*Be polite and courteous.

*Demonstrate sensitivity, appropriate behavior and professionalism.

*Wear proper uniform.

*Be available during office hour.

*Treat everyone equally.

*Respond to complaint.



*To provide services with a smile.Practice the "BAWAL ANG

NAKASIMANGOT DITO" and

*Be on time.

SERVICE STANDARDS

1. Rural Health Unit (RHU)staff assess and treat all clients with medical

and dental problems.

2. RHU staff are trained on dealing with client's medical problem.

3. Our office issues sanitary permit, food handlers and medical

certificates.



4. RHU staffs are courteous, polite, accommodating and can provide

services with a smile.

5. Our staff always wears proper uniform and ID at all times.

6. We hold office from 8 am - 5 pm without lunch break.



MEDICAL SERVICES ( MATERNAL ,NEWBORN CARE ,CHILD CARE HEALTH AND NUTRITION)

STEPS/PROCESS Person

CLIENT PROVIDER DURATION REQUIREMENTS FEES Responsible Location

1. Safe Motherhood And Family Planning

1.1 Pre- natal Check - up

1st visit

A. Pregnant women Nurses & Midwives @ Barangay Health Station

Pre- natal check up Family Envelope different Barangay Health

- vital signs mother/baby booklet - provided 10 mins mother /baby booklet free station

- Medical record of previous medical history - record of present pregnancy & Gemma Poniente G/F Community Service

pregnancy if available personal data - record of previous pregnancy Ma. Sally Madlangbayan Center Building

Assessment 10 mins. Marietta Anciado Bgy. Sampalucan

Health Education : 15 mins. 5 -10 pregnant women /session

35 mins.

1.2 Post Partum Check - up

A. Post Partum Mother

1. Mother/Baby Booklet

Vital signs Home Visitation :

Medical /Delivery record 2nd or 3rd day after delivery

if facility based delivery physical examinations 5 mins. mother /baby booklet free Nurses & Midwives @ Barangay Health Station

- danger signs Medical /Delivery record different Barangay Health

- vital signs station

clinic visit ( 4 to 6 weeks) Gemma Poniente G/F Community Service

physical examination Ma. Sally Madlangbayan Center Building

additional folic with iron tablet free Marietta Anciado Bgy. Sampalucan

look for danger signs John Joseph Reyes

vital signs

Health education : 15 mins.

20 mins.



1.3.Family Planning

A. New Acceptor Analisa Legaspi G/F Community Service

Mother /Baby Booklet Family envelope : Family envelope : Ma. Eunita Glipo Center Building

Family Envelope - FP form 1 5 mins. FP Form 1 free Bgy. Sampalucan

vital signs record Personal Data Nurses & Midwives @

Medical history different Barangay Health Barangay BHS

vital signs schedule of ff.up station

F.P counselling 30 mins. Chosen F.P methods free

35 mins./pt.

B. Continuing Users (ff.up) Analisa Legaspi G/F Community Service

Family Envelope vital signs 10 mins. F.P Commodity free Ma. Eunita Glipo Center Building

Schedule of ff.up Bgy. Sampalucan

Nurses & Midwives @

different Barangay Health Barangay BHS

10 mins. station

11. CHILD CARE

Family Envelope Provide immunization card free Nurses & Midwives @

Mother/Baby Booklet Personal Data Family Envelope different Barangay Health Barangay BHS

Vital signs record Assessment 10 mins. station

Record of Immunization( Hepa @ birth Gemma Poniente G/F Community Service

with BCG given at hospital & private Ma. Sally Madlangbayan Center Building

lying in ) Newborn Screening result Marietta Anciado Bgy. Sampalucan

Mother's Class : 20 mins. John Joseph Reyes

Immunization Schedule

Exclusive Breastfeeding

Micronutrient Supplementation

Family Planning

Actual immunization 15 mins. free

Schedule of follow up

35 mins./pt.



111. Consultation & Medical

Check up G/F Community Service

A. Family Envelope 1. Provide Individual Treatment Record Family Envelope John Joseph Reyes Center Building

B. Referral Slip from BHS Vital signs ITR Gemma Poniente Bgy. Sampalucan

Vital Signs Record Chief Complaints 5 mins. Referral Slip Nurses & Midwives @

Medical history Medical Certificate 100 pesos payment at different Barangay Health Barangay BHS

Medical Certificate if needed treasurer's office station

2. Refer to Medical Officer for 5 mins. Dr. Abe D.Escario Main Health Center

evaluation & treatment Dr. Jonathan Luseco Mangahan BHS

3. Give medicines prescribed if 2 mins. Dr. Sesinand Tolosig San Francisco( Pagamutan ng

available Barangay

4. Advised for follow up. 3 mins

15 mins./pt.1V. Laboratory Services

request from attending doctor G/F Community Service

urine specimen( urinalysis) urinalysis result 10 mins./pt urine 40 pesos(cashier) Noradiosa Portugal Center Building

stool specimen( stool exam) stool examination result 5 mins./pt. stool 40 pesos( cashier) Bgy. Sampalucan

blood ( cbc, Igm, dengue) for Igm examination refer to RITM 10 mins./pt. blood free 2nd floor (laboratory) CBC /platelet count result 10 mins./pt. 120 pesos ( cashier)

sputum for DOTS sputumexam. 15 mins./pt. sputum free Rhomma Salvador

refer to physician for ff.up Lorena Montoya

( urine,stool , cbc & platelet result)

for sputum result (DOTS)

4. DENTAL SERVICES

B/P record ITR Rochelle Cea

Tooth extraction 10 mins./pt. ITR free Dr.Fernando Eusebio Maricris Subdivision

Santiago BHS

Elang BHS

Dr. Juan Cristopher Mangahan BHS

Nicodemus Buenavista 1

Belvedere Subdivision

Dr. Winston Closas G/F Community Service

Center Building

Bgy. Sampalucan

2nd floor (dental service)



V11 Environmental & Sanitation

Services

1. Business Permit Application Provide application form 15 mins. none BPLO staff BPLO Ground floor

application form from City Hall

the Business Permit

and Licensing Office

2. Submit application Assess business permit ap- 3 min. Business Permit appli none RSI G/F Community Service

form to the City plication form in accordance cation form Ludivinia Cea Center Building

Health Office with PD 856( Code of Sanita- Marilyn Villanos Bgy. Sampalucan

tion of the Philippines Erwin Prijoles 3rdfloor (environmental)

Eduardo Alzate

Food and non food 30 mins. Health Certificate/ 100 pesos Dr.Abe D.Escario ,M.D.

establishments Card Treasurer's Office Dr. Sesinand Talosig

Dr.Jonathan Luseco

3. Comply with all Approval of application 3 mins. Compliance with all the

sanitary requirements form and issue payment necessary requirements

order. in implementing rules

and regulations of P.D

856

4. Payment of sanitary receive payment and issue Payment order depends Cashier- Treasurer's Ground Floor - City Hall

fee official receipt 4 mins. on the office Building

nature

of business

5. Submit O.R. to City Issue sanitary permit 5 mins. All required documents Dr.Abe D.Escario ,M.D. City.Health Office

Health Office/RSI and and O.R. Dr. Sesinand Talosig

claim sanitary permit Dr.Jonathan Luseco

Erwin Prijoles

Eduardo Alzate

Ludivinia Cea

Marilyn Villanos



FEEDBACK FORM

Republic of the Philippines

Province of Cavite

City Health Office

City of Gen. Trias

Pangalan :_____________________ Petsa:_______________

Edad:________________________ Kasarian:_____________

Tirahan :_____________________

Mga katanungan kung ang isang pasyente ay nasiyahan sa tinanggap na serbisyo: Lagyan ng check (/)

1. Dahilan ng pagpunta sa Health Center;

a.Consultation b. EPI c. AP d. Health Card

2. Malinis b ang Health Center?

Sagot: Oo ________ Hindi ___________

3. Gaano katagal o nasa tamang oras ba ang inyong paghihintay bago ka pagsilbihan?

Sagot: Oo ________ Hindi ___________

4. Sa mga tauhan ng Health Center ,maganda ba ang pakikitungo sa iyo ?

Sagot: Oo _________ Hindi ___________

5. Naibigay ba ang serbisyong hinihingi mo?

Sagot: Oo ________ Hindi __________

6. May kaalaman ba ang mga tauhan ng Health Center sa ibinibigay nilang serbisyo?

Sagot: Oo ________ Hindi___________

7. Sa kabuuan ,nasiyahan ka ba sa serbisyong tinanggap mo?

Sagot: oo _________ Hindi _________

Maraming Salamat Po,

CHO Staff

Gen.Trias



SAMPLE REPLY SLIP

City Health Office

Gen.Trias,Cavite

Reply Slip Form

Date:

Time:

Address:

Attending Personnel:

Purpose of Visit:

Comments & SUGGESTIONS:


LIBRARY | FRONTLINE SERVICES 227

CITIZEN’S CHARTER CITY LIBRARY OFFICE



FRONTLINE SERVICE: Issuance of Library Card/ ID

STEPS/PROCESSES

CLIENT PROVIDER DURATION REQUIREMENTS FEES PERSON/S

RESPONSIBLE

LOCATION

1.Secure registration

form.

Give registration

form.

1 day Registration

forms/1x1 latest

picture (2 pcs.)

No fees M.S. Dimaranan

L.R. Potente

A.S. Esposo

Library

2. Fill up the

registration form/sign

the ID card and

submit the

registration form.

Process and issue

library ID card

3.Wait for 1 day for

releasing the ID card.

Release the

requested Library

ID card.



FRONTLINE SERVICE; Giving of resource materials

STEPS/PROCESSES

CLIENT PROVIDER DURATION REQUIREMENTS FEES PERSON/S

RESPONSIBLE

LOCATION

1.Signing the logbook

at the guard front

desk.

Request the client

to sign in the

logbook for their

purpose of

entering the

library.

3 mins. Library ID No fees Lilia R. Potente

M.S Dimaranan

C.S. Dela Cruz

Library

2. Ask assistance for

resource materials

needed.

Assist client in

searching for

needed materials.

L.P. Cajigas

3.Looks for needed

materials

Provides the

needed materials

and allows to read

the materials

inside the library

J.M. Saliba



FRONT LINE SERVICE; Processing of borrowing and lending of books

STEPS/PROCESSES

CLIENT PROVIDER DURATION REQUIRMENTS FEES PERSON/S

RESPONSIBLE

LOCATION

1.Present l ibrary ID

card and gives the

title/author /call

number of requested

/borrowed books.

Fill out the

book pass slip

and check the

books to be

borrowed for 3

days.

3 mins. Library ID card

Book pass slip

No

fees

M.S. Dimaranan

All library staff

Library

2.Client return

borrowed books

after 3 days/get the

book pass slip at

the guard and

return it to the

library staff.

Returning the

owner’s library

ID card.

All library staff Library



FRONTLINE SERVICE: Processing eLibrary procedures/using computers with internet

STEPS/PROCESSES

CLIENT PROVIDER DURA-

TION

REQUIREMENTS FEES PERSON/S

RESPONSIBLE

LOCATION

1.Signing the computer

logbook/Present library

ID card.

Receive/accept

and check the

library ID

card

presented.

5 mins. Logbook

Library ID

No

fees

M.S. Dimaranan

L.P. Cajigas

Computer

room inside

the library

2.Client may use the

computer for emailing

and searching.

Assist internet

users at the

computer

room.

J.M. Saliba

All library staff


MARKET MANAGEMENT OFFICE | FRONTLINE SERVICES 232

CITIZEN’S CHARTER CITY PUBLIC MARKET

UNIT


MARKET MANAGEMENT OFFICE| FRONTLINE SERVICES 233

ISSUANCE OF CASH TICKET (Market Fee)

STEPS/ PROCESS

CLIENT FEES PERSON LOCATION

RESPONSIBLE

1. Payment of fees Receive payment and 1 minute Value Rodante P. dela Cruz Gen.Trias City

a. Ambulant issue cash ticket. a. Volume of goods Dependent Public Market

Transient Vendors

b. Delivery Vehicles/ b. Size of vehicles

Wholesalers

2. Claim cash tickets Issue cash ticket 1 minute Rodante P. dela Cruz

End of Process Duration: 2 minutes (approx.time)

MEAT INSPECTION

1. Request for meat Receives request for 1 minute None None Marcelo S. Saliba Gen.Trias City

inspection inspection Public Market

2. Present the meat Inspect meat 10 minutes Live stocks Marcelo S. Saliba

for inspection

3. Receives ins- 5 minutes Marcelo S. Saliba

pection report


DURATIONPROVIDERREQUIRMENT(s)



SEALING AND INSPECTION OF WEIGHING SCALESTEPS/ PROCESS

1. Request for cali- Issue receiving form 2 minutes Service request form None Ferloumar M. Presa Gen.Trias City

bration and sealing of and endorse the client Public Market

weighing scale. to the BPLO for

calibration/ sealing and

Treasure's Office

for payment of fees.

2. Payment of fees Receive payment and 2 minutes Payment order P100/10kg. Cashier City Treasurer's

issue official receipt Window 5 or 6 Office

3. Present official Calibrate,adjustment 1 minute Weighing scale None Ferloumar M. Presa Gen.Tias City

receipt and sealing of weighing Public Market

scale

4. Claim weighing Release of weighing 1 minute Official Receipt None Marcelino K. Bautista

scale scale

End of Process Duration: 6 minutes



RECEPTION/ ISSUANCE1. Inquiry Receives inquiry and 10 minutes None None Wally R. Satsatin Gen.Trias City

a. Rental provides information as Michael T. Fortuno Public Market

b. Stall per client's inquiry. Reliza A. Garcia

c. Rights Keysee A. Custodio

d. Rules and

regulation

e. Others Fees

2. Issuance of Certi- Receive and issue 10 minutes None None Reliza A. Garcia Gen.Tias City

fication certification request Keysee A. Custodio Public Market

a. Rights/Ownership

b. Updated records

of fees

c. Employment

3. Claim of certifi- Release and counter 5 minutes Service request None Wally R. Satsatin

cation/rights/records. sign of the request Michael T. Fortuno

End of Process: Duration: 25 minutes (approx.time)



ACCOMODATION OF PROMOTION,PRODUCT SAMPLING AND ADVERTISEMENT 1. Submit letter of Receive letter of 2 minutes Letter of request None Reliza A. Garcia Gen.Trias City

request request and issue Keysee A. CustodioPublic Market

a. Promotion and promotion and pro-

product sampling. duct request pre-

b. Tarpaulin approval form.

advertisement

2. Submit pre- Endorse client to the 1 minute Pre- approved form

approve form Treasurer's Office

for payment of fees

3. Payment of fees Receive payment and 2 minutes Payment order a.P300.00 Cashier City Treasurer's

issue official receipt b. P25.00/ Window 5 or 6 Office

yard

4. Present offical Approval of request 2 minutes Official receipt Wally R. Satsatin Gen.Trias City

receipt and issue permit/ Michael t. Fortuno Public Market

clearance for promo-

tion and/or product

sampling

5. Claim the permit/ Release the clearance 1 minute

clearance




REPAIRS AND MAINTENANCESTEPS/ PROCESS

1.Request for repair Receive a request or 1 minute None None Relieza A. Garcia Gen.Trias City

and/or maintenance letter request and Keysee A. Garcia Public Market

issue job order form

2. Fill-up job order Receive and respond 15 minutes Job order formNone Joelito G. Pablo

form and submit to to job order to conduct

Market Admin. Office repair and/or main-

tenance

3. Counter sign job Filing of job order form 1 minute None Wally R. Satsatin

order form upon Michael T. Fortuno

completion of the

repair and/or

maintenance




PEACE AND ORDER1. Report incident Provide immediate 15 minutes None None Wally R. Satsatin Gen.Trias City

assistance Fenando F. Sarangilo Public Market

Romeo B. Fortuno

Gilbert F. Clarito

Mark P. Cenita

2. Acknowledge Fill-up Incidence Re- 5 minutes Incidence Report Wally R. Satsatin

assistance port Form/Depending Form Michael T. Fortuno

on the issue/s

3. Counter sign of Receive incidence 1 minute

Incidence Report report

form.
