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Department of Agriculture
PHILIPPINE CENTER FOR POSTHARVEST DEVELOPMENT AND MECHANIZATION (PHilMech)CLSU Compound, Science City of Munoz, Nueva Ecija
in compliance with R.A. 9485 (Anti-Red Tape Act of 2007)CITIZEN’S CHARTER CITIZEN’S CHARTER
INFORMATION PROVISION
THRU SCIENTIFIC LITERATURE SERVICE
INFORMATION PROVISION
THRU SCIENTIFIC LITERATURE SERVICE
Clients : Requirements : Schedule of Services : Fees Total/Maximum Duration Process :
Academe, Researchers, Scientific Community, R&D AgenciesValid ID
8:00 a.m. – 5:00 pm (no noon break, Monday – Friday): None
Depends on the user’s need of information.
HOW TO AVAIL OF THE SERVICE:
FLOWCHART:
Signs in the logbook; deposits personal belongings in the counter
PHilMech Library c/o the librarian
Provides an inquiry form and requests the client to bring only writing materials with him/her.
Writes inquiry in the form providedThe librarian searches the database to
find the materials requested
Scans the document and writes relevant info.
Returns the books after useChecks the materials. Re-shelve the
books according to call numbers.
Visitors are not allowed to borrow materials.
10 minutes
10-15 minutes
5 minutes
Depends on the needof the client
FOR AVAILMENT/PURCHASE OF PHILMECH PUBLICATIONS
Signs in the logbook; deposits personal belongings in the counter
PHilMech Library c/o the librarian
Inquire what publications are needed 10 minutes
Requests for needed PHilMech Publications
The librarian checks availability of materials. Prepare materials as requested. Log the request in the database. Inform if material being requested
is for sale and issues order of payment
Takes home the materials;
If for purchase, pays the total amountPHilMech Cashier Issues Official Receipt
Checks OR and packs the materials being requested
Shows OR to the Library
10-15 minutes or longer if
numerous publications are
needed
5 minutes
3 minutesTakes home the publication materials
Client Steps Relevant Information Actions Taken by Maximum(location, office/person the Office Duration
responsible, registration, fee)
For BORROWING BOOKS AND OTHER PUBLICATIONS
Client Steps Relevant Information Actions Taken by Maximum(location, office/person the Office Duration
responsible, registration, fee)
Step
No.Client Steps Office Steps
Location of
Office
1Upon entering the library premises, client signs in the logbook and
deposits personal belongings in the counter.
Requests the client to bring only writing materials and provides an
inquiry form.PHilMech Library
2 Writes inquiry in the form provided The librarian searches the database to find materials being requested. PHilMech Library
3.a Visitor scans the document and write relevant info as needed. Informs client that visitors are not allowed to take out books. PHilMech Library
3.b Employee may to take out books. Informs client of maximum number of items to be borrowed. PHilMech Library
3.b.1 Fills out borrower’s card Writes on the card and informs client of due date. PHilMech Library
Checks due date and apply penalty for overdue accounts.
Replaces borrower’s card in the book jacket.
Re-shelves the books according to call numbers.
1Upon entering the library premises, client signs at the logbook (for
visitors only) and deposits personal belongings in the counter.Inquires what publications are needed. PHilMech Library
Checks availability of materials.
Prepares materials as requested.
Logs in the database the request.
Informs if material being requested is for sale.
3 If for purchase, pays necessary amount. Issues a receipt. PHilMech Cashier
2 Requests for PHilMech publications. PHilMech Library
BORROWING OF BOOKS and OTHER PUBLICATIONS
4 Returns the materials after usage or on due date. PHilMech Library
AVAILMENT/ PURCHASE OF PHILMECH PUBLICATIONS