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GOVERNMENT SERVICE: PROCESSING OF NEW BUSINESS PERMIT
SERVICE INFORMATION New Business Permit is issued to any person who shall conduct or operate business in all government owned and privately owned / operated Public Markets and all other market related activities in Quezon City.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Total Processing
Time Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Notarized Application Form (1 copy)
Market Certificate/ Contract of lease (1 copy)
Barangay Clearance (1 copy)
Community Tax Certificate (1 copy)
Inspection Report
Section 5.1, Article III, Revised QC Market Code Section 5.1, Article III Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended Section 51, Article 18, Quezon City Revenue Code As Amended Section 5 Permit and Licenses, Article III, par. 5.4, Revised QC Market Code
1. Submits Notarized Application Form, together with the basic requirements
Rule III, Section 13.1, Implementing Rules and Regulations, Revised QC Market Code
3 minutes
Php 50.00
City Tax: P125.00 (Initial Capitalization Php 50,000.00) Minimum Taxes and Fees Mayor’s Permit Fee: P100.00 Garbage Fee: P156.00 Sanitary Fee: P150.00
CITIZEN’S CHARTER
2
2. Submits original and photocopy of Official Receipt 3. Receives approved business permits, plate and sticker
Rule III, Section 13.1, par. a.2 Market Certificate and b.1 Contract of Lease, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.5, Implementing Rules and Regulations, Revised QC Market Code
2 minutes
1 minute
Bldg. Inspection Fee: P200.00 Elect. Insp. Fee: P20.00 Plumbing : P15.00 Signboard: P50.00 Fire: P300.00 Sticker: P50.00 Zoning: P545.00
None
None
TOTAL
6 minutes
Php 1,761.00
3
GOVERNMENT SERVICE: RENEWAL OF BUSINESS PERMIT SERVICE INFORMATION
Renewal of Business Permit is issued to any stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders, meat shop owners / operators and other market activities who were previously permitted to engage in business in Quezon City and intend to apply for renewal of their permit.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Notarized Application Form (1 copy)
Market Certificate / Contract of ease (1 copy)
Barangay Clearance (1 copy original)
Community Tax Certificate (1 copy) Latest Official Receipt and Previous Business Permit (1 original/ 1 photocopy)
Section 5.1, Article III, Revised QC Market Code Section 5.1, Article III, Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended Section 51, Article 18, Quezon City Revenue Code As Amended
1. Submits Notarized Application Form, Tax Declaration together with the basic requirements
Rule III, Section 13.1, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.2, Implementing Rules and Regulations, Revised QC Market Code
3 minutes
Php 50.00
City Tax: (Based on Gross Income) Minimum Taxes and Fees Mayor’s Permit Fee: P100.00 Garbage Fee: P156.00 Sanitary Fee: P150.00
4
Tax Declaration
Section 19, Article 8, (D) on Retailers
2. Submits original and photocopy of Official Receipt (OR) 3. Receives approved business permits, plate and sticker
Rule III, Section 13.1, par. a.2 Market Certificate and b.1 Contract of Lease, Implementing Rules and Regulations, Revised QC Market Code Rule III, Section 13.5, Implementing Rules and Regulations, Revised QC Market Code
2 minutes
1 minute
Bldg. Inspection Fee: P200.00 Elect. Insp. Fee: P20.00 Plumbing : P15.00 Signboard: P50.00 Fire: P300.00 Sticker: P50.00 Zoning: P545.00
None
None
TOTAL 6 minutes Php 1,636.00
5
GOVERNMENT SERVICE: REGISTRATION OF STREET VENDORS IN DESIGNATED TEMPORARY VENDING SITES
SERVICE INFORMATION The sidewalk vendors registration is a measure to control the proliferation of vendors in the City and provide them with a secured temporary vending sites. The City Mayor shall designate vending areas / sites where the streets vendors shall be allowed to pursue their livelihood legitimately and under regulation of MDAD in accordance with policies, guidelines and procedures.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Application/ Registration Form (2 copies)
Barangay Certificate of Residency/ Voter’s I.D.(1 original)/ CTC Certificate of Membership from Association NBI or Police Clearance (1 original) Birth Certificate
Revised QC Market Code Section 73, Article 21, Quezon City Revenue Code As Amended
--do--
1. Submits filled-up Application/
Registration Form, together with the basic requirements
Rule VI, Sections 23.1 and 23.2, Implementing Rules and Regulations, Revised QC Market Code
8 minutes
None
6
Barangay Certificate specifying the vending site or location where the street vendor operates (1 original copy) Sketch of Location Inspection Report
--do--
Section 5, Article III, par. 5.4, Revised QC Market Code
2. Submits original and photocopy of Official Receipt 3. Receives second copy of Application and Registration Form
-do-
Rule VI, Section 23.2, Implementing Rules and Regulations, Revised QC Market Code
5 minutes
2 minutes
None
None
TOTAL 15 minutes None
7
GOVERNMENT SERVICE: PROCESSING OF NEW HAWKERS PERMIT SERVICE INFORMATION
A hawkers permit is issued to qualified registered vendors upon completion of the requirements.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Application (1 original copy) Barangay Certificate of Residency
(1 original copy) Barangay Certification specifying the vending site or location
(1 original copy)
Sections 95 and 96, Article 25, Quezon City Revenue Code As Amended Section 73, Article 21, Quezon City Revenue Code As Amended
--do--
1. Fills up Registration Form
Rule VI, Section 23.1, Implementing Rules and Regulations, Revised QC Market Code
8 minutes
Php. 50.00
8
2. Submits the required documents to W-2 for initial assessment and verification 3. Pays the required taxes and fees at the City Treasurer’s Office by showing the Order of Payment 4. Return to the MDAD Office for the processing of Vendors Registration Certificate
--do--
--do--
--do--
5 minutes
1 minute
2 minutes
Minimum Taxes and Fees: City Tax: P125.00 Application Fee: P100.00 Garbage Fee: P156.00 Vending Fee: P20.00/ sq.m/ day Community Tax Certificate: P67.20
None
None
9
5. Submits the second copyof the Registration Form for Validation
--do--
2 minutes
None
TOTAL 18 minutes Php. 518.20
10
GOVERNMENT SERVICE: PROCESSING OF NEW STALL AWARD SERVICE INFORMATION
New Market Stall award is issued to qualified leaseholders in city markets as prescribed by the QC Revised Market Code.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Notarized Application Form (1 copy)
Proof of Residency (any of the following: Barangay Certificate of Residency or Voter’s ID, Proof of Billing and Government Issued IDs, such as SSS, GSIS, Driver’s License, Passport, Pag-ibig, etc) (1 photocopy)
Copy of Birth Certificate (1 photocopy)
Section 3, 3.1 and 3.3, Article IV, Revised QC Market Code
--do--
1. Submits Notarized Application Form, together with the basic requirements
Rule IV, Section 17.1.1, Implementing Rules and Regulations, Revised QC Market Code
15 minutes
Php 150.00
11
2. Submits Official Receipt for Application Fee 3.Personal interview of the applicant 4. Receives approved Stall Award
Rule IV, Section 17.1.2, Implementing Rules and Regulations, Revised QC Market Code
--do-- Rule IV, Section 17.1.3, Implementing Rules and Regulations, Revised QC Market Code
1 minute
30 minutes
2 minutes
None
None
None
TOTAL 48 minutes Php. 150.00
12
GOVERNMENT SERVICE: RENEWAL OF STALL AWARDS/ CONTRACT OF LEASE SERVICE INFORMATION
Renewal of Market Stall award is issued to qualified leaseholders in city markets who were previously permitted to engage in business in Quezon City as prescribed by the QC Revised Market Code.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Total Processing
Time Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Notarized Application Form
Original/ Certified True Copy of Stall Award
Proof of payment of rental fees (last 3 months) Proof of payment of business taxes and fees and business permit
Evaluation/ Assessment Report of the Market Supervisor
Section 3.2, Article IV, Revised QC Market Code
--do--
--do--
--do--
--do--
1. Submits filled-up
and notarized Application Form and Information Sheet together with the basic requirements
Rule IV, Section 17.2.2, Implementing Rules and Regulations, Revised QC Market Code
30 minutes
Php. 150.00
13
Two (2) pcs. 2x2 ID Picture
2. Submits Official Receipt for application fee 3. Receives approved Stall Award
--do-- Rule IV, Section 17.1.3, Implementing Rules and Regulations, Revised QC Market Code
1 minute
2 minutes
None
None
TOTAL 33 minutes Php. 150.00
14
GOVERNMENT SERVICE: PROCESSING OF STALL AWARD FOR TRANSFER AND SUCCESSION SERVICE INFORMATION
Stall Award is processed and issued to legitimate adjudicated market stallholders in the eight (8) city markets who want to transfer their lease award/s to their successor/s due to death or incapacity of the adjudicated stallholder.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Total Processing
Time Total fees to be Paid Requirement Legal Basis
Client Steps/ Procedures as Indicated in the
Citizen’s Charter
Legal Basis
A.Transferor/Succession (due to death and incapacity) Notarized Deed of Transfer (1 copy) Death Certificate or
Affidavit of Incapacitated adjudicated stallholder (for Succession only)
(1 copy)
Sections 3 and 4, Chapter VI, QC Ordinance No. SP No. 944, S-2000 – The QC Market Code (October 12, 2000) –do--
1. Submits filled- up and notarized Application Form and Information Sheet together with the basic requirements
Rule IV, Section 17.1.1, Implementing Rules and Regulations, Revised QC Market Code
30 minutes
Php 150.00
15
Original/Certified
True Copy of Stall Award (1 copy)
Proof of payment of rental fees (last 3 months) (1 copy)
Proof of payment of
business taxes and fees and business permit (1 copy
Waiver of rights of
legal spouse or legitimate son/s or daughter/s (1 copy)
Sections 3.1 and 3.3, Chapter VI, Revised QC Market Code Sections 18.1.6 and 18.1.7, Rule IV, Implementing Rules and Regulations, Revised QC Market Code Sections 5.1, Article III, Revised QC Market Code
Section 3, Chapter VI, QC Ordinance No. SP No. 944, S-2000 - The QC Market Code (October 12, 2000)
16
B. Transferee/Successor Notarized Application
Form (1 copy) Proof of Residency
(any of the following: (Barangay Certificate of
Residency or Voter’s ID, Proof of Billing and Government Issued IDs, such as SSS, GSIS, Driver’s License, Passport, Pag-ibig,etc) (1 photocopy) Copy of Birth Certificate
(1 photocopy)
2X2 ID picture (2 pcs)
Sections 3 & 4, Chapter VI, QC Ordinance No. SP No. 944, S-2000 - The QC Market Code (October 12, 2000)
2. Submits Official
Receipt for Application Fee 3.Attends personal interview of the Applicant
--do--
--do--
1 minute
30 minutes
None
Php 1,000.00
17
4.Submits Official Receipt for transfer fee 5.Receives approved Stall Award
--do-- Rule IV, Section 17.1.3, Implementing Rules and Regulations, Revised QC Market Code
5 minutes
2 minutes
None
None
TOTAL 1 hour and 8 minutes ₱1,150.00
18
GOVERNMENT SERVICE: ISSUANCE OF ORDER OF PAYMENT FOR MARKET RENTAL FEES SERVICE INFORMATION
Order of Payment for market rental fees is issued to Stallholders in the eight (8) city markets.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement/s Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Latest Official Receipt for Market Fee Payment (1 original copy)
Sections 190, 191 and 194, Article 49, Quezon City Revenue Code As Amended
1. Requests for
assessment and Order of Payment for market rental fee, presenting Official Receipt (OR) for last payment made.
2. Submits Official Receipt for payment made
Rule IV, Section 18.1.1, Implementing Rules and Regulations, Revised QC Market Code
-do-
5 minutes
5 minutes
None
None
TOTAL 10 minutes None
19
GOVERNMENT SERVICE: ISSUANCE OF MARKET CERTIFICATION
SERVICE INFORMATION A certification is issued to stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders who are applying for business permit.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Latest Official Receipt (OR) for Market Rental Fee payment (1 photocopy) Latest Business Permit (1 photocopy)
Section 5.4, Article III, QC Revised Market Code
--do--
1. Request for Market
Certification, presenting Official Receipt (OR) for last payment made for market rental fee and latest business permit
2. Submits Official
Receipt (OR) for payment of certification
Rule III, Section 13.1 (a.2), Implementing Rules and Regulations, Revised QC Market Code
--do--
5 minutes
5 minutes
None
None
TOTAL 10 minutes None
20
GOVERNMENT SERVICE: ISSUANCE OF CERTIFIED TRUE COPY OF BUSINESS PERMIT AND MARKET STALL WARD SERVICE INFORMATION
Certified true copy of Business Permit and Market Stall Award are issued to Stallholders / vendors in public markets, owners / operators of private markets, tiangge organizers and traders
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Total Processing
Time Total fees to be Paid Requirement /s Legal Basis
Client
Steps/Procedure as Indicated in the Citizen’s Charter
Legal Basis
Request Form
Quezon City Revenue Code As Amended
1. Submits filled-up
Request Form for a Certified True Copy of business permit or market stall award
2. Submits Official Receipt for payment for Certified True Copy.
QC Ordinance No. SP 950, S-2000 – An Ordinance Creating MDAD
--do--
5 minutes
5 minutes
Php. 50.00
per page/
per copy
None
21
3. Receives Certified True Copy of requested document
--do--
2 minutes
None
TOTAL 12 minutes Php 50.00 per page / per copy
22
GOVERNMENT SERVICE: ISSUANCE OF PERMIT TO REPAIR / CONSTRUCT STALLS SERVICE INFORMATION
A permit to repair / construct stalls is issued to existing stallholders/vendors in city markets who would like to construct or undertake
any repair in their stalls. LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES
Total Processing
Time Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Repair Permit
Form (1 original copy)
Section 2.1.1, Article II, QC Revised Market Code
1. Submits filled-up and
Notarized Application Form for repair/construction of stalls, with plan or layout for repair or construction.
2. Submits Official Receipt for application fee
3. Submits Official Receipt for Repair Permit
4. Receives Repair Permit
Rule II, Section 8.1.1, Implementing Rules and Regulations, Revised QC Market Code
--do--
--do--
--do--
5 minutes
5 minutes
2 minutes
5 minutes
None
Php 200.00
None
None
TOTAL 17 minutes Php 200.00
23
GOVERNMENT SERVICE: FEEDBACK AND COMPLAINT MECHANISM SERVICE INFORMATION
This is to provide mechanism on the manner or procedure for the citizen to bring their complaint to the knowledge and jurisdiction of the Head of the Office for appropriate action regarding its employee’s conduct.
LIST OF REQUIREMENTS LIST OF STEPS AND PROCEDURES Total
Processing Time
Total fees to be Paid Requirement Legal Basis
Client Steps/Procedure
as Indicated in the Citizen’s Charter
Legal Basis
Letter-Complaint (2 copies)
RA No. 9485, Anti Red Tape Act RA No. 6713 – Code of conduct and Ethical Standards for Public Officials and Employees RA No. 7394 – Consumer Act of the Philippines of 1992
1. Client / Citizen
to call the Market Development and Administration Department for Complaint
2. Submits complaint
to the Records Section or thru the drop box (frontline desk) indicating the name of the person being complained of stating the nature of complaint, the name of complainant with
Anti Red Tape Authority (ARTA) Memorandum Circular No. 2019-002 6.6. Establishing a Feedback Mechanism and a Complaint Mechanism 6.6.2.Government agencies may set-up their own mechanism provided that their established mechanisms are transparent and provides for accountability in their investigations and actions.
2 minutes
5 minutes
None
None
24
complete address and contact number.
3. For complaints, inquiries and follow-ups, suggestions, client may contact the following telephone numbers : 1. MDAD:
Records Section : 89884242 loc. 8352
Front Desk : 89884242 loc. 8354
2. National Government Agencies: The citizen / client / business may also submit complaint or inquire to the following national
5 minutes
5 minutes
None
None
25
government agencies: Anti-Red Tape Authority (ARTA) – Tel. No. :84785093 Email:complaints@ arta.gov.ph :1-ARTA(2782)
Presidential Complaint Center (PCC) – 8888
Civil Service Commission (CSC) Tel. No: 8931-7931 to 39 / 8931-8092 CCB: 0908-881- 6565 (SMS)
The Client / Citizen shall be furnished by the Records Officer, MDAD of the Findings/ Resolution of the administrative hearingwith the course of action/s taken thereon.
TOTAL 17 minutes None
26
A. Processing of Feedback
1.Every Friday, the Front Desk Staff shall open the drop box and compiles and records all feedback submitted.
1 hour None
2.Feedback requiring answers are forwarded to
the concerned head of Division which requires them to answer within two (2) days upon receipt of the feedback.
2 days
None
3.The action taken shall be relayed to the citizen / client
1 day None
TOTAL 3 days and 1 hour None
Please note that one Table is to be filled-up per government Service To fill up: a) List down all requirements applicable to the government service b) Per requirement, cite legal basis / rationale why requirement is essential c) Steps / Procedures should be listed in the Client’s perspective d) If applicable, legal basis of each step / procedure may be indicated in column 4 e) Input the sum of all fees paid for the service f) Input the total processing time for the service in working days and/or hours