Citizen’s Charter 1 - CPSU Charter Booklet.pdfCitizen’s Charter | 11 We, the officials and employees of the Central Philippines State University (CPSU) pledge and commit to deliver

C i t i z e n ’ s C h a r t e r | 1


TABLE OF CONTENTS

Page

Title Page ............................................................................................................................................ 1

Table of Contents ................................................................................................................................ 2

CPSU Vision .................................................................................................................................... 5

Mission .................................................................................................................................. 6

Goals ..................................................................................................................................... 7

Organization Chart .............................................................................................................................. 8

Service Pledge .................................................................................................................................... 10

Enrollment Procedure .......................................................................................................................... 12

Registrar’s Office ................................................................................................................................. 23

Request for Report Card and Certifications .......................................................................... 24

Request for Official Transcript of Records, Honorable Dismissal .......................................... 25

Student’s Academic Records Evaluation .............................................................................. 26

Confirmation of Graduates .................................................................................................... 27

Guidance Office ................................................................................................................................... 28

Counseling Services ............................................................................................................. 29


Page

Security Office ..................................................................................................................................... 30

Safe Conduct Pass ............................................................................................................... 31

Campus Sticker ..................................................................................................................... 32

Graduate School.................................................................................................................................. 33

Enrollment of New/Old Students ........................................................................................... 34

Request for School Credentials............................................................................................. 36


University Library ................................................................................................................................. 39

Borrowing of Books and/or Other Library Materials............................................................... 40

Returning of Books and/or Other Library Materials ............................................................... 41

Internet for Researching and/or Encoding/Saving Services .................................................. 42

Medical – Dental Health Unit ............................................................................................................... 43

Medical/Dental Consultations ................................................................................................ 44

College Dean’s Office .......................................................................................................................... 47

Examination Permit ............................................................................................................... 48



Page

Cashier’s Office ................................................................................................................................... 50

Payment of School Fees and Services ................................................................................. 51

Assessment Unit (Accounting Office) .................................................................................................. 52

Assessment of Student’s Account/s ...................................................................................... 53

Scholarship Office ............................................................................................................................... 55

Public/Private Scholarship Programs .................................................................................... 56

Application and Renewal of University Scholarship .............................................................. 57

Office of Students’ Services and Affairs .............................................................................................. 58

Request for Good Moral Certificate ....................................................................................... 59

Access to Other Students’ Services ...................................................................................... 60

CPSU Contact Information .................................................................................................................. 61








We, the officials and employees of the Central Philippines State University (CPSU) pledge and commit to deliver quality public service as promised in this

Citizen Charter. Specifically, we will:

Serve with integrity and honesty

Be prompt and timely in reporting to work

Be at the station during working hours

Wear proper uniform and identification

Provide adequate and accurate information

Be polite and courteous to co-workers and clients

Respond promptly to complaints

Be fair to all clients

Be consistent in applying rules

Provide feedback mechanism

Practice professionalism

Demonstrate sensitivity and appropriate behavior

Ready to be of service even outside duty hours as the need arises.



Clients: UNDERGRADUATE APPLICANTS/STUDENTS Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Certificate of Good Moral

Birth Certificate (PSA/NSO authenticated)

Marriage Contract (PSA/NSO authenticated & for married female only)

College Entrance Examination (CEE) result

Registration Form (Enrollment Form)

Medical Certificate

Laboratory exam results (X-ray, CBC, Urinalysis)

Police Clearance

3 pieces long white folder

1 piece long brown envelope

3 pieces 2x2 ID pictures

3 pieces 1x1 ID pictures

Valid ID

Approved Pre-enrollment form (for Old students)

Approved Clearance (for Dropped-outs)

High School card (for High School graduates)

Certificate of Completion (for ALS passers)

Honorable Dismissal & Transcript of Records (for Transferees)

Processing Time: 232 minutes (3 hours and 52 minutes)


Procedure:

STEP CUSTOMER/APPLICANT SERVICE PROVIDER DURATION OF THE ACTIVITY

FEE PERSON

RESPONSIBLE FORM/S

GUIDANCE OFFICE

1 Inquires for enrollment procedures, requirements and other relative needs.

Gives Bulletin of Information.

1 minute None Guidance Counselor/ Student Assistant

None

2

The client applies for admission to the University and submits the requirements (photocopies):

- High School Card/ Certificate of Completion/ Transcript of Records

- Certificate of Good Moral Character

- Birth Certificate (authenticated)

- Marriage Contract (for married female only)

- 1 piece 2x2 ID picture

Receives and verifies the requirements submitted and gives Personal Information Sheet.

4 minutes None Guidance Counselor/ Student Assistant

Personal Information Sheet

3 Fills up the Personal Information Sheet form

Gives the Personal Information Sheet form for the applicant to fill-up.



4

Submit accomplished Personal Information Sheet

Accepts and checks necessary fields of information.




Procedure (continuation):

CASHIER’S OFFICE

5 Presents valid ID and pays testing fee at the Cashier’s Office

Receives payment and issues Official Receipt

2 minutes P75.00 Cashier/ Office Clerk

Official Receipt

GUIDANCE OFFICE

6 Presents Official Receipt as proof of payment of testing fee.

Verifies the Official Receipt.


None

7 Takes the CPSU Entrance Examination.

Administers and checks the applicant’s answer sheet.

130 minutes None Guidance Counselor/ Student Assistant

Answer Sheet

8 Accepts entrance exam result.

Releases applicant’s entrance exam result.


None

SECURITY OFFICE

9 Submits requirements (photocopies):

- police clearance

- 2 pieces 2x2 ID pictures

Checks and verifies the requirements presented and gives Information Sheet.

1 minute None Chief Security/ Guard on-duty

None

10

Accomplishes Information Sheet

Checks the accomplished Information Sheet and prepares the security clearance.

5 minutes None Chief Security/ Guard on-duty

Information Sheet

11

Checks the information in the security clearance and affixes thumb mark and signature.

Signs the security clearance.

1 minute None Chief Security

Security clearance




FEE PERSON

RESPONSIBLE FORM/S

MEDICAL – DENTAL HEALTH UNIT

12 Submits requirements (photocopies):

- Medical certificate

- 1 piece 1x1 ID picture

- laboratory examination results (x-ray, CBC, urinalysis)

- 1 piece brown envelope

Checks and verifies the requirements presented and gives Physical Examination Form

2 minutes None School Nurse/ Medical-Dental Unit Clerk

Physical Examination Form

13 Submits the accomplished Physical Examination Form.

Checks the necessary fields of information.

1 minute None School Nurse/ Medical-Dental Unit Clerk

Physical Examination Form

14 Proceeds to the examination room.

Checks vital signs (blood pressure, temperature, heart rate, respiratory rate) and performs physical assessment.

15 minutes None School Nurse Physical Examination Form

15 Affixes signature to Physical Examination Form

Signs the pre-enrollment form of the applicant

1 minute None School Nurse Pre-enrollment form




FEE PERSON

RESPONSIBLE FORM/S

COLLEGE DEAN’S OFFICE

(Note: OLD STUDENTS enrollment process starts HERE.)

16a Submits requirements: For New Students/Tranferees (photocopies):

- Report card/ Transcript of Records


- Birth certificate (authenticated)

- Marriage contract (for female married applicant only)

- CEE result

- Security clearance

- Medical certificate

- Pre-enrollment form For Old Students:

- Pre-enrollment form

- Clearance form from Registrar’s Office (for dropped-outs only)

Screens and evaluates the submitted requirements.

5 minutes None College Dean/ Program Head/ Faculty In-Charge

Pre-enrollment form

17 Subject for interview by the College Dean/Program Head

Conducts personal interview.

10 minutes None College Dean/ Program Head/ Faculty In-Charge

None




FEE PERSON

RESPONSIBLE FORM/S

18 Receives:

- Registration Form Subject offerings

- Prospectus of the chosen course/ program

Gives Registration Form, subject offerings and prospectus of the chosen course/program.

1 minute None College Office Clerk/ Student Assistant

Registration form

19 Accomplishes and submits Registration form

Verifies subject-loading for the semester and signs the Registration form.

5 minutes None College Dean/ Program Head/ Faculty In-Charge/ Office Clerk

Registration form

ASSESSMENT UNIT (ACCOUNTING OFFICE)

20 Presents the requirements:

- Valid ID

- Accomplished Registration form

- Clearance form from Registrar’s Office (for dropped-outs only)

If new/transferee student, assesses the accomplished Registration Form

2 minutes None Assessment In-Charge/ Office Clerk

Registration form

If old student, checks the student’s ledger of accounts

Ledger of Accounts

21 Receives the Registration form and/or statement of accounts/billing

If the student has no accounts, assesses the Registration form and signs


Registration form

If the student has accounts, provides statement of accounts/billing.

Statement of accounts/ billing




FEE PERSON

RESPONSIBLE FORM/S

CASHIER’S OFFICE

22 Presents the Registration form and/or statement of accounts/billing

Checks the statement of account/ billing and provides the client the exact amount to be paid.

1 minute None Cashier/ Office Clerk

Statement of account/ billing

23

Pays school fees. Receives the money and issues Official Receipt

1 minute Depends on the

statement of

account/ billing

Cashier/ Office Clerk

Official Receipt

UNIVERSITY LIBRARY

24 New/Transferee student submits 2 pieces 1x1 ID pictures

Receives the picture and pastes the picture to the Library Card application form.

2 minutes P50.00 Librarian/ Library Clerk/ Student assistant

Library card form

25 Fills-up the Library Card application form and affixes signature

Checks the information stated

3 minutes None Librarian/ Library Clerk/ Student assistant

Library card form

OFFICE OF STUDENT SERVICES AND AFFAIRS

26 Submits copy of Registration form and Official Receipt as proof of enrollment.

Receives and checks the requirements submitted and gives application form for ID.

1 minute None OSSA Clerk Registration form, Official Receipt




FEE PERSON

RESPONSIBLE FORM/S

27 Fills-up the application form for ID.

Receives the application form and takes photo and signature.

10 minutes None OSSA Clerk Application Form

28 Receives copy of student handbook.

Issues a copy of student handbook.

1 minute None OSSA Clerk Logbook

29 Signs up Pledge Form Gives the Pledge Form for signature.

2 minute None OSSA Clerk Pledge form

30 Receives the claim slip for school ID.

Provides claim slip for school ID.

2 minutes None OSSA Clerk Claim slip




FEE PERSON

RESPONSIBLE FORM/S

REGISTRAR’S OFFICE

31 Submits processed Registration Form and requirements (original copies):

- High School card (for High School graduates)

- Certificate of Completion (for ALS passers

- Honorable dismissal and Transcript of Records (for Transferees)


- Birth Certificate (authenticated)

- Marriage contract (for married female only)

- CEE result

- Official Receipt

- Registration form

- Course/Program prospectus

- Clearance (for Dropped-outs)

- Pre-enrollment form (for Old students)

Checks and evaluates student’s records.

5 minutes None Registrar/ Office Clerk

Registration form, Prospectus




FEE PERSON

RESPONSIBLE FORM/S

32 For old students with deficient grades, submits completion form/s.

Posts grades. 5 minutes None Registrar/ Office Clerk

Pre-enrollment form and/or Completion Form

33 Receives the student’s and Dean’s copies, and class cards.

Posts Official Receipt, approves enrollment and gives class cards.


Registration form, Official Receipt

COLLEGE DEAN’S OFFICE

34 Submits approved Dean’s copy of Registration form.

Receives approved Dean’s copy of Registration form.

1 minute None College Dean/ Program Head/ Faculty In-Charge/ Office Clerk

Completion form

------------------------------------------------ END OF TRANSACTION ------------------------------------------------



Service: REQUEST FOR REPORT CARD AND CERTIFICATION

(Units earned, General Weighted Average, Academic Honors, Enrollment,

Certification Authentication and Verification (CAV), Authentication of photocopied

school credentials, and the like) Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Approved Clearance (for dropped-outs, graduates, for transfer requirements)

Official Receipt (OR)

Authorization letter (for authorized representative)

Valid ID

Processing Time: 10 minutes

Procedure:

STEP CUSTOMER/APPLICANT SERVICE

PROVIDER DURATION OF THE

ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits approved clearance form and Official Receipt.

Receives requirements and checks student’s records.

2 minutes P15.00/ set Registrar/ Office Clerk

Clearance form

2 Encodes the request/s.

5 minutes None Office Clerk None

3 Approves the request/s.

2 minutes None Registrar/ Authorized Representative

None

4 Receives the requested document/s and logs in the logbook.

1 minute None Registrar/ Office Clerk

Logbook



Service: REQUEST FOR OFFICIAL TRANSCRIPT OF RECORDS, HONORABLE DISMISSAL Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Approved Clearance (for dropped-outs, graduates, for transfer requirements)

Official Receipt (OR)

Authorization letter (for authorized representative)

Valid ID

1 piece passport size ID picture with nametag


Encoding Duration: If peak season = 15 working days

If non-peak season = 7 working days

Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits approved clearance and Official Receipt.

Receives requirements and checks student’s records.

2 minutes OTR = P50.00/ page HD = P15.00

Registrar/ Office Clerk

Clearance

2 Encodes the request/s.

If peak season: 15 working days

If non-peak season: 7 working days

None Office Clerk None

3 Approves the request/s.

2 minutes None Registrar/ Authorized Representative

None



Logbook



Service: STUDENT’S ACADEMIC RECORDS EVALUATION Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirement: Program/Course Prospectus


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits program/course prospectus.

Receives and evaluates student’s records.

30 minutes None Dean/Program Head/ Faculty-In-Charge

Program/ Course Prospectus

2 Receives the evaluated copy of prospectus and submit it to his/her Dean.

1 minute None Dean/Program Head/ Faculty-In-Charge

None



Service: CONFIRMATION OF GRADUATES Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Application for Graduation

Clearance for Graduation

Logbook and/or Theses Books (hardbound)

Valid ID


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits approved application and clearance form for graduation.

Receives requirements and verifies student’s records.


Application and Clearance form for Graduation

2 Receives approved application and clearance form for graduation.

Releases approved application and clearance form for graduation


Logbook




Service: COUNSELING SERVICES Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirement: Referral slip (for referred student/s)


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Hands-in to the In-charge the referral slip from the Class Adviser.

Ushers the student to the counseling room. Locates the 201 file of the student. Scans the files for significant information about the client. Counsels the student.

28 minutes None Guidance Counselor

Referral Slip

2 Recognizes and overcomes his/her concern/s or problem/s.

Schedules the student for follow-up.

2 minutes None Guidance Counselor

Counseling logbook




Service: SAFE CONDUCT PASS Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Valid Driver’s License

Vehicle’s type and plate number


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits requirements. Checks and verifies the requirements presented and issues billing for payment.


None

2

Pays to the Cashier’s Office. Receives and verifies the Official Receipt and prepares the Application for Safe Conduct form.

5 minutes P50.00 Chief Security/ Guard on-duty`

Application for Safe Conduct

3

Verifies the information in the Application for Safe Conduct and affixes signature.

Approves the Application for Safe Conduct.

2 minutes None Chief Security

Application for Safe Conduct



Service: CAMPUS STICKER Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirements: Valid Driver’s License

Vehicle’s Official Receipt (OR)

Vehicle’s Certificate of Registration (CR)


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits requirements. Checks and verifies the requirements presented and issues billing for payment.


None

2

Pays to the Cashier’s Office. Receives and verifies the Official Receipt (OR) and gives the campus sticker.

2 minutes P25.00 Chief Security/ Guard on-duty`

Logbook




Service: ENROLLMENT OF NEW OR OLD STUDENTS Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirements: Honorable Dismissal (HD)

Official Transcript of Records (OTR)

Birth Certificate (PSA/NSO Authenticated)

Marriage Contract (PSA/NSO Authenticated and for married female only)

2 pieces 2x2 ID picture


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits requirements. Receives and evaluates the requirements submitted and gives Application Form.

4 minutes None Graduate School Dean/ Office Clerk

Application form

2 Fills-up the application. Receives and checks the application form and gives Registration form.


Application Form

3 Fills-up Registration form. Checks the accomplished Registration form and assess accounts.


Registration form





ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

4 Pays school fees. Checks the statement of account and receives the money and issues Official Receipt.

2 minutes Depends on the

Assessment


Ledger of Accounts

5 Receives approved student’s copy for enrollment.

Posts the Official Receipt and approves the registration.


Ledger of Accounts



Service: REQUEST FOR SCHOOL CREDENTIALS

(Transcript of Records, Certifications, Honorable Dismissal and the like) Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirements: Valid ID

Request Form


Encoding Duration: If peak season = 3 working days

If non-peak season = 1 working day

Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits approved request form.

Receives approved request form and checks student’s records.


Request form

2 Pays to the Cashier’s Office. Issues billing of payment.

3 minutes OTR = P100.00/

page Certification

= P50.00/ request

Registrar/Authorized Representative

Official Receipt

3 Gives Official Receipt. Encodes the request/s and processes the request/s for approval

If peak season: 3 working days

If non-peak season: 1 working day

None Office Clerk None





ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S


Releases the request/s requirements.

1 minute None Registrar/Authorized Representative/ Graduate School Dean/ Office Clerk

Logbook



Service: STUDENT’S ACADEMIC RECORDS EVALUATION Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)



Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S




Prospectus

2

Receives the evaluated copy of program/course prospectus and submits it to the Graduate School Dean.

1 minute None Graduate School Dean/ Office Clerk

Student’s Academic Records




Service: BORROWING OF BOOKS AND/OR OTHER LIBRARY MATERIALS Schedule: Monday to Saturday (7:30 a.m. to 6:00 p.m.)

Requirement: Valid Library Card


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Informs the in-charge the title of the book and/or other library materials to be borrowed.

Checks if the book/s and/or material/s requested is/are available.

5 minutes None Librarian/ Librarian Assistant/ Student Assistant

None

2

Signs the book card. If available, asks for client’s valid library card.


Book card

2

Receives the book/s and/or other library material/s.

Indicates the due date of return, affixes signature and hands-in the borrowed item/s.


None



Service: RETURNING OF BOOKS AND/OR OTHER LIBRARY MATERIALS Schedule: Monday to Saturday (7:30 a.m. to 6:00 p.m.)



Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Returns borrowed books and/or other library materials.

Receives the borrowed books and/or other library materials and checks for any damage.


None

If there is damage, client will be interviewed and penalty shall be imposed.

4 minutes Damage Value = P100.00/

page

Librarian/ Librarian Assistant/ Student Assistant

None

2

Receives the library card. Indicates the return date on the book card, and returns the borrower’s library card.

1 minute None Librarian/ Librarian Assistant/ Student Assistant

Book card



Service: INTERNET FOR RESEARCHING AND/OR ENCODING/SAVING SERVICES Schedule: Monday to Saturday (7:30 a.m. to 6:00 p.m.)



Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Asks the in-charge if there is an available computer/unit to be used.

Checks the server time control for available computer/unit.

1 minute None Librarian/ Librarian’s Assistant/ Student Assistant

None

2 Fills-up the E-lib log sheet form.

Provides 60 minutes for the duration of computer/unit usage per user/student.

1 minute None Librarian/ Librarian’s Assistant/ Student Assistant

Log sheet form

3 Requests in-charge to save/copy files to/from flash drive (USB).

Saves/copies files to the local public network and saves/copies files to the flash drive (USB).

5 minutes None Librarian/ Librarian’s Assistant/ Student Assistant

None




Service: MEDICAL/DENTAL CONSULTATIONS Schedule: Monday to Friday (8:00 a.m. to 5:00 p.m.)

Requirement: Valid School ID

Processing Time: 15 – 25 minutes

Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Secures and accomplishes Medical-Dental Form.

Checks the Medical-Dental Form and asks the onset of the illness/disease or the signs and symptoms consulted the patient. Checks vital signs (blood pressure, temperature, heart rate, respiratory rate). Refers patient to the physician/ dentist/school nurse.

5 minutes None School Nurse/ Medical-Dental Unit Staff

Medical-Dental Form





ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

2 Proceeds to the consultation room.

Consults patient’s major complaint/s and prescribes appropriate medications. Instructs client of the medication dosage, timing and administration of the prescribed medication and gives health instructions/ directions. In case the patient needs further medical management, gives referral/s.

5 – 10 minutes None School Physician/ School Dentist/ School Nurse

Medical-Dental Form





ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

3 Gives the doctor’s/nurse’ order/s.

Receives the doctor’s/nurse’ order and gives available free medicine. Advices the patient to return to the clinic after 3 days for proper re-evaluation.

5 minutes None School Nurse/ Medical-Dental Unit Staff

Medical-Dental Form




Service: EXAMINATION PERMIT Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirement: Valid School ID

Processing Time: Depends on the student’s speed in processing of his/her clearance

Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Asks for clearance form for examination

Gives clearance form.

1 minute None Program Head/ Faculty-In-Charge/ Office Clerk

Clearance form for examination

2 Processes and accomplishes the clearance for examination

Approves the clearance and gives examination permit

Depends on the student’s speed in

processing

None Program Head/ Faculty-In-Charge/ Office Clerk

Examination permit



Service: STUDENT’S ACADEMIC RECORDS EVALUATION Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)



Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S



30 minutes None Dean/Program Head/ Faculty-In-Charge

Program/ Course Prospectus

2 Receives the evaluated copy of prospectus and submit it to his/her Dean.

1 minute None Dean/Program Head/ Faculty-In-Charge

None




Service: PAYMENT OF SCHOOL FEES AND SERVICES Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirement: Statement of accounts/billing/Valid ID


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Presents the statement of accounts/billing.

Checks the statement of account/ billing and provides the client the exact amount to be paid.

1 minute None Cashier/ Office Clerk

Statement of account/ billing

2 Pays the amount corresponds to their statement of accounts/billing and receives Official Receipt and/or change (if any).

Receives the money and issue Official Receipt.

1 minute Depends on the

statement of account/

billing


Official Receipt




Service: ASSESSMENT OF STUDENT’S ACCOUNT/S Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirement: Valid ID


Procedure:

STEP CUSTOMER/APPLICANT SERVICE PROVIDER DURATION OF THE

ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Presents the requirements. If new/transferee student, assess the accomplished Registration/ clearance form.


Registration form

If old student, checks the student’s ledger of accounts.

Ledger of Accounts

2 If the student has no accounts, assess the Registration form and signs the Registration/clearance form.

1 minute None Assessment In-Charge/ Office Clerk

Registration/ Clearance form

If the student has accounts, provides statement of accounts/billing.


Statement of accounts /billing



STEP CUSTOMER/APPLICANT SERVICE PROVIDER DURATION OF THE

ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

3 If with accounts, client pays the dues to the Cashier’s Office.

Verifies and updates the student’s ledger of accounts and signs the Registration/clearance form.


Registration/ Clearance form/ Official Receipt




Service: PUBLIC/PRIVATE SCHOLARSHIP PROGRAMS Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirements: Valid School ID

Certificate of Scholarship Grant

Scholarship Endorsement

Other relative document/s


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits Certificate of Scholarship grants/ endorsements or other scholarship requirements.

Receives and verifies the Certificate of Scholarship grants/ endorsements or other scholarship requirements submitted.

5 minutes None Scholarship Coordinator/ Office Clerk

None

2 Reproduces the document/s submitted and furnishes the Assessment Unit (Accounting Office) a copy of the document/s.


None



Service: APPLICATION AND RENEWAL OF UNIVERSITY SCHOLARSHIP Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirements: Report Card (for the last 2 semesters)

Valid School ID (photocopy)


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Submits report card (for the last 2 semesters) and Valid ID (photocopy).

Receives and verifies the requirements submitted and gives application form.


Application Form

2 Fills-up the application form. Checks the accomplished application form.


Application Form




Service: REQUEST FOR GOOD MORAL CERTIFICATE Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirements: Official Receipt (OR)

Valid ID


Procedure:



ACTIVITY FEE

PERSON RESPONSIBLE

FORM/S

1 Gives the Official Receipt and valid ID.

Receives and verifies the requirements submitted.

1 minute P15.00/ set OSSA Clerk Official Receipt

2 Prepares the Certificate of Good Moral with original signature of OSSA Dean or authorized representative.

3 minutes None OSSA Clerk None

3 Receives the Certificate of Good Moral and signs in the logbook.




Service: ACCESS TO OTHER STUDENTS’ SERVICES Schedule: Monday to Saturday (8:00 a.m. to 5:00 p.m.)

Requirement: Valid ID

Processing Time: Depends on the concern/s or needs of the client.

Procedure:


FEE PERSON

RESPONSIBLE FORM/S

1 Submits requirements. Guides the client to log his/her concern/s in the logbook.


2 Presents the client to the Dean. 1 minute None OSSA Clerk None

3 Communicates his/her concern/s to the Dean.

Accommodates and addresses the client/s’ concerns/needs:

- Endorses pertinent requirements to the Office of the President if necessary.

- Talks personally or makes formal letter addressed to the concerned school official if necessary.

- Gets the attention of the client’s parents/guardians if necessary.

- Conducts case conference with client’s Teacher Counselors and advisers, if necessary.

Depends on the concern/s or

needs of the client.

None OSSA Dean None





Documents

Citizen’s Charter 1 - CPSU Charter Booklet.pdfCitizen’s Charter | 11 We, the officials and employees of the Central Philippines State University (CPSU) pledge and commit to deliver