Citi® Payment Analytics User Guide

Treasury and Trade Services | Global Payments

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Table of Contents

1. Accessing Payment Analytics

2. Dashboard Overview• Getting to the Citi® Payment Analytics Dashboard

• Overview of the Citi® Payment Analytics Dashboard

• Using the Filter Panel

• Payment Transactions Overview Panel

• Payments Comparisons and Trending Panel

• Payments Statistics Panel

3. Reporting Capabilities

• Drill Down Reports

• Navigating the Report Window

• Tool Bars

• Report Objects

• Building you analytics report

• Data Pivoting

• Using report filters

• Exporting Reports

• Saving Reports

• Scheduling Reports

1. Accessing Citi® Payment Analytics

Payment Analytics applications are accessible from CitiDirect BESM

To access CitiDirect BE, you will need: – A computer with Internet Explorer (version 7.0 and above) installed

– Internet access (broadband Internet recommended)

– The proper user privileges to access CitiDirect BE

– A valid SafeWord™ card

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Accessing Citi® Payment Analytics: The Login Screen

Steps:

1. Using a web browser’s address bar, type the following address: https://portal.citidirect.com

2. In the CitiDirect BESM page, select the desired Country, if necessary.

3. Click the Go button.

4. The User Login page appears.

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Accessing Citi®Payment Analytics: User Log-In

Steps:

1. Click the Login Method drop-down arrow:

2. Login Method: Choose SafeWord.

3. User ID: Input your User ID.

4. Password: Login to SafeWord card using your PIN. When HOST? appears, press 2 and enter the results in the

Password field.

5. Select “Remember my Login ID on this computer” checkbox.

6. Click the Login button.

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Accessing Citi® Payment Analytics: The Home Screen

The Home Screen is the first landing page after you’ve successfully logged in to CitiDirect BESM. The Home Screen

contains links to many of the applications that you will use in CitiDirect BE.

Important things to know:

– Navigation within the CitiDirect BE application is always done through the blue Service Navigation ribbon which

is located at the top of the page. The Service Navigation ribbon is always present in the desktop so that you can

always return to the Home Screen at any point.

– The Logout button is located at the top right-hand corner of the CitiDirect BE application.

– To manage information that appears in the Home Screen, click Customize Homepage (located on the right,

below the Service Navigation ribbon) to display a list of web widgets that you can add/ remove from the Home

Screen.

2. Dashboard Overview

Navigating the Citi® Payment Analytics Dashboard

This section will cover:– Getting to the Payment Analytics Dashboard

– Overview of the Payment Analytics Dashboard

– Using the Filter Panel

– Payment Transactions Overview Panel

– Payments Comparisons and Trending Panel

– Payments Statistics Panel

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Dashboard Overview: Getting thereTo navigate to the Payments Overview dashboard:

1. Log in to the CitiDirect BESM portal, and mouse over the Scorecards menu.

2. Click the Go button.

3. Click the Payments Overview menu option OR client on “Payments Transaction (Year to Date)”

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Dashboard Overview: Payment Overview DashboardThe Payments Overview dashboard is made up of four sections:

1. Filters (Criteria)

2. Payments Transaction Overview panel

3. Payments Comparisons and Trending panel

4. Payments Statistics panel

Filters

Payments Transaction

Overview panel

Payments Comparisons

and Trending panel

Payments Statistics

panel

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Dashboard Overview: FiltersThe Filters or Criteria section allows user to change the parameters for the data displayed in the rest of the

Dashboard. The Filters can be changed at any time to view different cuts of data.

This section is made up of four parts:

1. Legal Entity/Branch selectors

• The Legal Entity/Branch buttons allow you to display the information on the dashboard by legal entity or by branch.

2. Currency selector

• The Transaction Currency (Settlement) field allows you to display only the transactions for a specific settlement currency (there are

twenty seven currencies available for selection).

• The Convert Currency to field allows you to display the data on the dashboard in one of eight available currencies.

3. Time Period filters

• The Time Period fields allow you to filter the data on the dashboard by Year, Quarter, Month, or Week.

4. Additional filters

• The Additional filters section includes the following criteria: Region, Country, Legal Entity (or Branch as selected in the Legal

Entity/Branch Selectors) and Account

Legal Entity/Branch selectors

Time Period

filters

Currency selector

Additional

filters

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Dashboard Overview: Payments Transaction Overview

The Payments Transaction Overview panel displays values and volumes for transactions that have been

submitted, processed, repaired, rejected, and returned during the selected time period and geographical region.

The panel also displays the STP rate.

• The Filters section can be used to change the data in the Payments Transactions Overview panel at any time.

• You can drill down to see a detailed report by clicking the numbers with the hyperlink.

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Dashboard Overview: Payments Comparisons and Trending

The Payments Trending tab displays the trend of the transactions for the data specified in the Filters section. The

Payments Comparisons and Trending panel is made up of two tabs:

1. The Payments Comparisons tab

• The Payments Comparisons tab displays the data for variables over time and geographic region as a

horizontal bar chart.

• Selectors on the tab allow you to determine what information is displayed. The information can be displayed by Transaction

Type, Country or Sub Payment Type.

2. The Payments Trending tab

• The Payments Trending tab displays the trend of the data for the selected time period and geographic

region as a line chart.

• Selectors allow you to determine what data is displayed. The information can be displayed by Status, Transaction Type or

Country.

Payments Comparisons Payments Trending

Selectors Selectors

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Dashboard Overview: Payments Statistics

The Payments Statistics panel displays the Top Originating Currencies, Top Originating Countries and Top

Originating Accounts along with top names of important metrics for the data chosen in the Filters section.

• For each of these metrics, the percentage of the total for each is displayed.

• This measurement is based on value.

Top Originating Currencies give

you the top originating currencies

that your company receives

payment from.

Top Originating Countries give you

the top originating countries that

your company receives payment

from.

Top accounts give you the top

funding accounts that your

payments were debited from.

3. Reporting Capabilities OverviewUsing Citi® Payment Analytics to create detailed reports

This Section will Cover:– Drill Down Reports

– Navigating the Report Window

– Tool Bars

– Report Objects

– Building you analytics report

– Data Pivoting

– Using report filters

– Exporting Reports

– Saving Reports

– Scheduling Reports

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Reporting Capabilities: Dashboard Drill-down Summary Reports

You can create reports directly from the dashboard by clicking any hyperlink on the Payments Transaction

Overview panel. By clicking an underlined number for value or volume, a Report Window will pop up with a

summary report aggregating transactions at the account level.

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Reporting Capabilities: Report Window

The Report Window includes the

following features:

1. Report Name: The name of the

report that is currently being

displayed in the Report window

2. The Toolbar: Provides access to

many of the actions you will use to

create and build your analysis.

3. Report Objects: Located on the

left, provides a list of attributes and

metrics available for this report. You

will use the report objects to add or

remove attributes from the Report

window.

4. Drill down (shown as

underlined): Click on the Total

Transaction Amount or Total

Transaction Count rows to drill down

to the next related report.

5. Report Page-By Panel: Shows

Page-By attributes (displayed as a

drop-down panel) currently being

applied to the analysis.

6. View Filter Panel: Displays the current view filter being applied to the analysis. You can also add or remove filters from this panel.

1

2

3

4

5

6

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Reporting Capabilities: Tool Bars

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The View Tool Bar

• The View Tool Bar allows you to Save a Report, Change the

report view (Grid or Graph OR Grid and Graph), Add/Schedule a

report, Export a report to File or PDF

Toolbars give you one-click access to many of the actions you’ll use when working on your analysis

The Option Tool Bar

The Data Tool Bar

The Grid Tool Bar

The Format Tool Bar

• The Option Tool Bar allows you to Show/Hide Report Objects,

Show/Hide Report Page-By, Show/Hide Report View Filters, Show

Pivot Buttons, Show Sort Buttons.

• The Data Tool Bar allows you to Add View Filter Condition, Sort,

Drill, Swap Rows and Columns

• The Grid Tool Bar allows you to add Banding to the grid, Outline

the grid, Merge column/row headers, Lock row/column headers

• The Grid Tool Bar allows you to Change the font, font style, font size, Align selected columns/text, Change the numbers style, Change the

cell fill, line and font color, Change the borders/border style, access Advanced Grid Formatting.

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Reporting Capabilities: Report Objects

What is a report object? An object is a data container that holds information to build your analysis. In the Report

Objects panel, an object can either be an attribute or a metric.

This icon represents a metric. Also known as the continuous variable.

This icon represents an attribute. Also known as the discrete variable.

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Reporting Capabilities: Build your analytics report

In Payment Analytics, there are three key tools that you will need to learn to build a comprehensive analysis:

1. Data Pivoting: Rearrange the columns and rows in the grid, so you can view and segment data from different

perspectives.

2. View Filters: A view filter enables you to further narrow down a report view, using only those objects in the

Report Objects window.

3. Page-By: Enables you to select and display subsets of your analysis results as separate views.

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Reporting Capabilities: Data Pivoting (Drag and Drop)Data pivoting refers to the process of rotating the view of data. In databases where there is a high volume of data, it

is often very difficult to get a view of a particular data or report for analysis. Data pivoting helps overcome this by

displaying the data in a compact format that allows you to find relationships within the data that are otherwise difficult

to see because of the amount of detail.

You can pivot data in a report using any of the following methods:

1. Drag and drop objects (from the Report Objects panel) to move them within the report window.

2. Right-click an object in the report window, point to Move and select an option from the menu.

To perform a drag and drop action:

1. Move the mouse or other pointing

device to the object (e.g., Month

attribute).

2. Press, and hold down, the button

on the mouse or other pointing

device to “grab” the object.

3. “Drag” the object to the desired

location.

4. “Drop” the object by releasing the

button.

5. The result is shown. Adding the

Month attributes allows

receivables analytics to expand

the data and show you the

transaction count by Month.

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Reporting Capabilities: Data Pivoting (Contextual Menu)In addition to the “Drag-and-Drop” ability, users can also utilize the contextual menu when selecting row headings

(shown below)

To bring up the contextual menu:

1. In the Report Window, move the

mouse or other pointing device to

the desired row heading.

2. Press the left button on the mouse

or other pointing device to select

the object.

3. Press the right button on the

mouse or other pointing device to

bring up the contextual menu.

Here is what each option does:

• To Page-by Axis: Moves the selected object to the Page-By axis (see Using Page-By).

• To Columns: Moves the selected object to the column heading.

• Left: Moves the selected object to the left of the current position.

• Right: Moves the selected object to the right of the current position.

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Reporting Capabilities: Using FiltersFilters are used to narrow the results of an analysis to a subset of data. For example, one might apply a filter to show

only CHECK transactions or transaction amounts greater than 100,000. To apply a filter to an analysis, users must

first create the filter criteria.

You can create filter criteria in a report using any of the following methods:

1. In the Data Toolbar, click the “Add View Filter condition” icon

2. Right-click an object in the report window, point to “Filter On…”.

3. In the report window, click “Add Condition” in the View Filter panel.

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Reporting Capabilities: Building Filter Criteria

Example of building filter criteria: Build a simple filter criteria using the grid to the right as an example. The report

below shows transaction count by Year.

1. Initiate a View Filter command using any of the methods outlined above.

2. Select the attribute to filter from the “Filter On:” drop-down. Select Year.

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Reporting Capabilities: Building Filter Criteria (con’t)

3. Define the criteria using the “Select In List” option. Choose any value(s) from the

Available panel and move them to the Selected panel by pressing the move arrow

button . In this example, we will select “2012.”

4.

4. Execute the view filter by pressing the checkbox button. The analysis will filter the

data and show the transaction count for “Year (2012)” only.

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Reporting Capabilities: Creating Dynamic Filter Criteria

In some scenarios, selecting values in the list may not be sufficient, especially if you want the filter to be dynamic. For

example, show transaction count by Year greater than or equal to 2011.

To achieve this condition, we will use the “Qualify” method.

1. Follow Step 1.

2. Follow Step 2.

3. Select the “Qualify” option and choose the proper Operators (“Greater than or equal

to”) and input “2011” in the value box.

4. Execute the view filter by pressing the checkbox button. The analysis will filter the

data and show the transaction count for “Year Greater Than Or Equal To 2011” only.

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Reporting Capabilities: Exporting Reports

Exporting your analysis

Here are ways to export the current

analysis:

1. Click View in the toolbar and

choose the Export icon

2. Click View in the toolbar and

choose the PDF icon

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Reporting Capabilities: Saving Reports as Private and Public Reports

• Once a report is created, you can save it as a private report that only the user who created the report can

access, or a public report. Public reports are shared with other persons in the same user group.

• The Private and Public Reports functionality allows you to save reports that you create to be available only to

you or to be shared with your team.

How To Create a Public or Private Report:

1. On the report output screen, click “view” then click

“Save As” button

2. The Save As dialog box opens. Notice that the default

Save location is the Private Reports folder. Any report

already created and saved appears on the Save As

page. If no reports have been created, a message tells

you that this folder is empty.

3. Select Private Reports or Public Reports based on

where you want to save the report.

4. Enter the report name in the Name field.

5. You can enter a short description in the Description

field.

6. Click the OK button to save the report.

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Reporting Capabilities: Scheduling A Report

The Scheduled Reports functionality allows you to save reports that you create to run at a scheduled time.

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Reporting Capabilities: Scheduling A Report Con’t

1.) To schedule the report, click the Private

Reports option from the Analytics menu.

2.) The Private Reports page opens and

displays your saved reports. Click the

Subscriptions link for the report you want

to schedule.

3.) On the Scheduled Reports page, click the

Add report subscription link. Update the

name of the subscription and select the

frequency of the report, then click OK.

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Reporting Capabilities: Scheduling A Report Con’t

4.) Update the name of the subscription and

select the frequency of the report, then

click OK.

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