CISCO USER GROUP

Version 12 Training

Formally Advanced Computer Aided Dispatch

A-CAD

• The Name

• Larger, Sharper Screen Display

Increased Display Lines From 23 to 33

Increased Screen Resolution from 800 x 600 to 1024 x 768

(RECOMMEND MIN 19” MONITOR)

• New Tool Bar Functions

Command Line Entry

Chat

SOP’s

System Utilities

Report Writer

Report Preview

• Display in Legacy (One screen) or GUI (Two Screens)

Display by User Profile

• Session Duration

• Call Type Advisories

• Automatic Display

SOP’s

Call Type Advisory

• Immediate Access to Business Information

• Floating Windows Call Entry

Lets discuss the screen size ……..

•Larger, Sharper Screen Display

Increased Display Lines From 23 to 33

Increased Screen Resolution from 800 x 600 to 1024 x 768

(RECOMMEND MIN 19” MONITOR)

800 x 600

SCREEN RESOLUTION

1024 X 768

• E-CAD Dump to Internet

• BOLO’s

• Optional State Interface

• Optional E-911 Phase I and II Compliant Interface

• Optional Integration with Wireless Mobile CAD and Wireless Mobile CAPS

• Optional FAXing, Paging and Mapping Interface

• Easy Access to Command Line, Paging, Messaging

and System Utilities From Tool Bar

Once the first area is corrected, if there are any other invalid areas, the error message will be displayed one at a time for each invalid area.

Shift Change under CAD utilities has been changed so when you press F1 to put a Unit on Duty, a window opens up with the Unit-s Personnel and Areas to be changed. Also changed the Shift Change program to use “CAD” instead of “UTL” for color Pattern/module Initials.

If you do not enter Areas while putting the Unit In-Service and hit the OK button and there is an Invalid area you will see the following message

When doing a shift change for E-CAD, if you have * in the Unit’s shift field, it will be reset to the shift that you are putting on duty.

Shift Changes

Changed E-CAD Dispatcher to validate the Areas that are entered when putting a Unit In Service/On Duty. If an invalid area is entered then this message is displayed.

ENTER ADVISORY, CLICK OK

Call type advisories Advisories can be linked to a call type. Once the location and call type fields are entered, the Call Type Advisory will appear. The following is an example of a call type advisory attached to the call type Lock In.

To retrieve the information after the call has been placed in pending or active queue, select the call and press F4. If the call is in the pending queue, when selected for dispatching, the advisory will display again.

Implementation of Call Type Advisories

E-CAD---Utilities----Priorities---New or Change

Call Type Advisories and SOP’s can both be linked to the call type.

The E-Cad dispatcher and Complaint Taker programs have been changed so if the Call Location is changed to a Common Place that the Caller’s Phone Number will only be updated with the Phone Number of the Common Place if the Caller’s Phone Number is blank.

The Business and Business Phone number can now be entered or changed through Dispatcher and Complaint Taker.

A Floor Number can be added in the Dispatch screen and Calls for Service module when the Apartment Number has been filled in.

When using Intersections for the Location with E-CAD complaint taker or dispatcher the Intersection Description will be displayed in the Remarks if they are blank.

When the dispatcher gets to the unit recommendation portion of the entry screen, if escape is pressed, the dispatcher will be asked: “Are you sure you want to cancel the unit recommendation?” If yes is chosen, the call will be queued on the pending side. If no is selected, the recommendation screen will remain. If you have more than one being recommended and you dispatch the first one and then hit the escape key, and answer the question yes, only the units not dispatched will be cancelled. Any units already dispatched will remain on call. If these were not the units you wanted, do a group clear and enter 99 for the disposition to return the call to the pending queue.

The screen above shows the entered call as the dispatcher receives the unit recommendations. The right portion of the screen now shows several actions that can be taken by the dispatcher;F1 – Send all unitsF2 – Premise HistoryF3 – Address Advisory (Business lookup inquiry)F4 – SOP/ Call advisoryF5 – NarrativeF6 – People/VehicleF 8 – View Associated BoloESC – Exit RecommendationIf the buttons are grayed out, there are no associated records for that location.The red line at the bottom reminds the dispatcher of actions that can be taken during dispatch. If you want the recommended unit, hit enter to accept, that moves the next unit into the blue box. If you want a different unit not recommended, type the new unit in the white box and hit enter. Then the next unit moves into the blue box. If you want to skip that unit, hit tab. Or after the third one moves into the blue box, hit escape.

Unit Recommendation

When a new call is initiated from either Complaint Taker or Dispatcher, once the location is entered, if there is a business related to that address, a new button will appear called View Business. This button stays current throughout the completion of the call. It allows the dispatcher to access the business files for emergency contacts, preplan, hazmat, etc.

You can either press the button, use Alt V, or F3 for the business lookup inquiry. Once in the business lookup inquiry, the first two pictures in the directory belonging to that address will appear.Fax number has been added to the Business Lookup Inquiry.

View Business Button

When an on-scene call type is entered by the mobile, the Unit’s Active Call will be flagged by a yellow asterisk on the dispatcher’s screen, indicating a change.

The E-CAD dispatcher was changed to allow for an On-Scene call type to be entered. When you bring a call down for a change, there is a new Any Change code, the letter ‘O”. By entering this you will be able to enter an On Scene Call Type. There is also the letter B. By entering this you will be able to enter/change a business name and phone number.

If the User clicks the View CFS Details button while viewing a Unit’s History, the related CFS record will be displayed. If the call has not been transferred the message “Record not on File” will appear. If the Unit History record is not related to a call, then the message “unit History not associated with a call” will appear

The ability was added to view CFS details from doing a Unit History from the E-CAD dispatcher.

When the dispatcher enters W in the status field of an active call and the report number is assigned, a notification will be written to the event log with unit id, report number, date, time and dispatcher. This notification will display in unit history

From within E-CAD dispatcher, when a Report Number is assigned by pressing “W” at the unit status field or when a Disposition requires a Report, all of the related units for the call have their history updated with the report number. It used to only update the unit that cleared with a disposition.

or in the event log in dispatch inquiries.

Report Number

Vehicle and Persons have been updated in Calls for Service, E-Cad, and Mobile to allow for the address and phone number to be entered for the driver or person records.

Calls for Service; Vehicles/Persons

After a Bolo has been added or changed, the user has the option to broadcast or rebroadcast the Bolo. If user says yes, then everyone, with the exception of the person who entered/changed it, that is logged into messaging will receive a new message which includes the bolo. On the Mobile, the Bolo will show up with yellow background and white foreground colors.

Bolos

The Purge Premise History has been enhanced to allow the user to pick a Date Range or Specific Address. Each record can still be verified.

Purge History

Created a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by Date Range and Disposition, if the Disposition equals AC, RC or NA.

A new E-CAD report was created. It is called On-Duty/Off Duty Report. It prints all personnel for a date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time.

Reports

Enter your message here.

The Messaging process for Dispatcher and Mobile Users has been changed. You are now allowed to pick multiple users or groups to send to and you can see a list containing the Individuals, Groups, Dispatchers and

Units to send messages to

Select a Radio button across the top by clicking or using the arrow keys until you reach the category that you want. Press the Space Bar to select the choice. The list below will change to reflect that category. •Individual Shows all users logged into the system. To send a message to an individual who is not signed in, place the cursor in the white field and right click. Select a user. Once that user signs in, he/she will receive their message.•Group Groupings defined by your administrator; for example; Swat members, Rescue Team, etc.•All Will send a message to everyone signed in.•Call Group This selection can be used by any units assigned to a call.•Dispatchers This selection shows only the dispatchers that are logged in.•Units This selection shows only the units that are logged in.

If your personnel spend time as both a dispatcher and a unit, the system recognizes their sign in and lists them as a Unit or

Dispatcher depending on their log in to a mobile or to dispatch.

Enter the messaging ID of the person or group you wish to send your message to. Press ENTER and then press TAB to place the cursor in the Message Box. Type your message, press TAB and then ENTER or press F9 to send your message.

Press ALT + S or click on the Button to access the CISCO-Messaging Utility.

E-CAD

Use and Operation

• Complaint Taker

Provides function to create new calls. No unit control

Complaint Taker cannot cancel a dispatched call

• Dispatcher – Provides function to create new calls and full unit control

• Monitor – Includes 10 Information Monitors

• Calls for Service

Pulled out of Utilities and placed on the Main Menu for easier access

Ready access to transferred calls

• Utilities – Provides function to set-up/maintain E-CAD variables

• Reports – Provides ready access to common dispatch reports

• Complaint Taker ID – Linked to User Profile Record and Code Table 25 (Personnel)

• Active Unit Display

• Display Calls Arranged By:

Event number (E)

Unit number (U)

• Define Temporary Unit Display

Display both “U” and “T” Units

Display only “U” Units

Display only “T” Units

• Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable)

• Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable)

• Specific Dispatcher – Call Routing

Send to Police, Fire, EMS or All

• 911 Console # - Monitor specific E-911 console position

PENDING ACTIVE

Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25

1 New Call Entry 15 Change Password O Options H Help

2 Process E-911 Call 16 Bulletin Board Password Utility Context Help

3 Automatic Call Entry 17 SOP’s Bulletin Board Help Cursor

4 Command Line Entry 18 System Utilities SOP’s Help Glossary

5 Monitor 19 System Inquiry System Utilities System Help

6 Address Advisories 20 Report Writer System Inquiry About

7 BOLO 21 View Listing View Listing Web- Back Off

8 Business Look Up 22 Notepad Notepad Email Support

9 Calls for Service 23 CISNet CISINet Version

10 Dispatch Queries 24 Imaging Imaging Release Notes

11 Tow In Inquiry 25 Exit Dat/Nite Exit

12 Vehicle Inquiry Exit

13 Switch User

14 Messaging

• Dispatcher ID – Linked to User Profile Record and Code Table 25 (Personnel)

• Dispatcher Number - Used for Call Routing

• Precinct – City within City

• Active Unit Display

• Display Calls Arranged By:

Event number (E)

Unit number (U)

• Define Temporary Unit Display

Display both “U” and “T” Units

Display only “U” Units

Display only “T” Units

• Refresh Interval – Define period to re-display screen with updated information every 1 – 99 minutes (Agency Definable)

• Action Time – Define maximum period of keyboard inactivity every 10 – 99 minutes (Agency Definable)

•911 Console # - Monitor specific E-911 console position

PENDING ACTIVE

Call Type Area Location Time in Queue Unit Status Call Type Location Time On Call

• Two Monitors, 19” Minimum

• Third Monitor For Mapping

• Drag/Drop Units

• Same Functions Legacy CAD

GUI CAD

Larger Location Floor

Arrive

Clear

Advisory

Backup

Enroute

Group Clear

Dispatch

Unit History Premise History

Pers/Veh Info

SOP

Exit

Notepad

1 New Call Entry 20 Change Dispatcher O Options H Help

2 Process E-911 Call 21 Cleared Calls Password Utility Context Help

3 Traffic Stop 22 State Interface Bulletin Board Help Cursor

4 Automatic Call Entry 23 Password Utility SOP’s Help Glossary

5 Command Line Entry 24 Bulletin Board System Utilities System Help

6 Unit Shift Change 25 SOP System Inquiry About

7 Unit View 26 System Utilities Report Preview Web- Back Off

8 Monitor 27 System Inquiry Notepad Email Support

9 Address Advisory 28 Report Writer Imaging Version

10 BOLO 29 View Listing Day/Night Colors Release Note

11 Business Look Up 30 Notepad

12 Calls for Service 31 CISNet

13 Dispatch Inquiry 32 Imaging

14 Tow In 33 Exit

15 Vehicle Search

16 Switch User

17 Paging

18 Chat

19 Unit Status

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

• Via E-911

Press “E” Key or

• Not from E-911

Press “1” Key or

• Or Press “T” Key at Status

• or Press “Z” key at Status

(Used to enter Traffic Stop or On-View)

CISCO Enhancement

Today’s Scheduled Calls gives the dispatcher the ability to view automatic call entries with

drill down capabilities.

CISCO EnhancementCreated a new Dispatch Report called ”Wrecker Log by Disposition”. It prints the Wrecker Log by

Date Range and Disposition, if the Disposition equals AC, RC or NA.

A new E-CAD report was created. It is called On-Duty/Off Duty Report. It prints all personnel for a

date range and prints the Personnel’s Name, Unit, On/Off Duty type, Date and Time.

Post new bulletin Refresh/Go to Beginning Read next bulletin Cleanup

Archive Bulletins Restore bulletins from archive

Print Exit

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The units’ icon/picture can now be assigned by users. There are 6 predefined pictures and 12 user definable pictures.

Once the pictures have been assigned to the Unit, through Unit Maintenance under E-CAD utilities, you will be able to see them through E-CAD monitor and when you are viewing

the Unit’s history through E-CAD dispatcher.

CISCO Enhancement

The Purge Premise History has been enhanced to allow the user to pick a Date

Range or Specific Address.

The State Message parameter allows a Department to turn on/off the Automatic Plate Query that is sent through the State Interface if the Department has the State

Interface turned on.

Added Default Hospital using code table R6 to Cad Parameters “Maintain System

Parameters and to Maintain Event Number. When EH and no specific hospital is

picked, take the default hospital from the parameter file if any. If none is found, use hospital as before. EMSMAINT Populate

EMS transport Destination from RUP destination.

A third entry field for the Enter Mileage Parameter and it allows mileage to be entered when putting a Unit on or off

duty. The mileage will then print on the Officer Daily Summary report when it has been entered.

Parameter labeled Confirm Escape. By setting this parameter to a “Y” the user will be asked “Are you sure you want to Cancel Unit

Recommendation” If this is set to a “N” then the dispatcher will not be asked the question.

CISCO Enhancement

• FILEA

CONTAINS UNITS, CALL TYPES, BEAT PATTERNS, PARAMETERS

• FILEB

CONTAINS ACTIVE AND PENDING CALLS

• FILEC

CONTAINS STREETS, SPANS, INTERSECTIONS, COMMON PLACES, CATALOGUED ALARMS, AGENCIES, REPLACEMENT APPARATUS, UNIT STATUS

• BTPDATA

CONTAINS BEAT/AREA PATTERNS

• CADCFS

CONTAINS ACTIIVE CALLS

• LOGDATA

CONTAINS DETAILED CALL INFORMATION

• PMHDATA

CONTAINS PREMISE HISTORY

• STRDATA

CONTAINS STREET NAMES

• UNHDATA

CONTAINS CALL HISTORY BY UNIT

• WRCDATA

CONTAINS WRECKER RECORDS

• Blank Disposition and/or Number of Units > Zero

• CADCFS

Makes Number of Units Zero and Supplies Dispostion