Cisco Unified IP Phone 7961G 7961G-GE And7941G 7941G-GE for Cisco Unified CallManager 5.0 (SIP)

8/12/2019 Cisco Unified IP Phone 7961G 7961G-GE And7941G 7941G-GE for Cisco Unified CallManager 5.0 (SIP)

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Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000

800 553-NETS (6387)Fax: 408 526-4100

Cisco Unified IP Phone7961G/7961G-GE and

7941G/7941G-GE for Cisco Unified

CallManager 5.0 (SIP)

INCLUDING LICENSE AND WARRANTY

Phone Guide
http://www.cisco.com/http://www.cisco.com/


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Copyright2006CiscoSystems,Inc.Allrightsreserved.Cisco,CiscoIOS,

CiscoSystems,andtheCisco

Systemslogoareregisteredtrademarks

ofCisco

Systems,Inc.oritsaffiliates

intheUnitedStatesandcertainothercountries.

AllothertrademarksmentionedinthisdocumentorWebsitearetheproperty

oftheirrespectiveowners.T

heuseofthewordpartnerdoesnotimplya

partnershiprelationshipbetw

eenCiscoandanyothercompany.(05

02R)

OL-8

164-01

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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) iii

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2Safety and Performance Information 2

Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15

Understanding Phone Screen Features 19

Cleaning the Phone Screen 19

Understanding Feature Buttons and Menus 20

Understanding the Help System on Your Phone 20

Understanding Lines vs. Calls 21Understanding Line and Call Icons 21

Understanding Feature Availability 22

Basic Call Handling 23

Placing a CallBasic Options 23

Placing a CallAdditional Options 24Answering a Call 25

Ending a Call 26

Using Hold and Resume 26

Using Mute 27

Switching Between Multiple Calls 27

Viewing Multiple Calls 27

Transferring Calls 28


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Forwarding All Calls to Another Number 29

Using Do Not Disturb 30

Making Conference Calls 31Understanding Types of Conference Calls 31

Starting and Joining a Standard Conference 31

Starting or Joining a Meet-Me Conference Call 33

Advanced Call Handling 34

Speed Dialing 34Picking Up a Redirected Call on Your Phone 35

Using a Shared Line 36

Understanding Shared Lines 36

Adding Yourself to a Shared-Line Call 37

Preventing Others from Viewing or Barging a Shared-Line Call 38

Storing and Retrieving Parked Calls 38Making and Receiving Secure Calls 39

Using Cisco Extension Mobility 40

Using BLF to Determine a Line State 40

Using a Handset, Headset, and Speakerphone 41

Obtaining a Headset 41Using AutoAnswer 42

Using Phone Settings 43

Customizing Rings and Message Indicators 43

Customizing the Phone Screen 44

Using Call Logs and Directories 45

Using Call Logs 45

Directory Dialing 46

Using Corporate Directory on Your Phone 47

Using Personal Directory on Your Phone 48


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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) v

Accessing Voice Messages 51

Customizing Your Phone on the Web 52

Accessing Your User Options Web Pages 52

Configuring Features and Services on the Web 53

Using Personal Directory on the Web 53

Using Your Personal Address Book on the Web 53

Configuring Fast Dials on the Web 54

Using the Address Book Synchronization Tool 55

Setting Up Speed Dials on the Web 55

Setting Up Phone Services on the Web 56

Controlling User Settings on the Web 57

Controlling Line Settings on the Web 58

Using Cisco WebDialer 60

Understanding Additional Configuration Options 62

Troubleshooting Your Phone 64

General Troubleshooting 64

Viewing Phone Administration Data 65

Using the Quality Reporting Tool 65

Cisco One-Year Limited Hardware Warranty Terms 66

Index 69


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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManagear 5.0 (SIP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read itcompletely for a solid understanding of your phones capabilities, or refer to the table below forpointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the Safety and Performance Information section on page 2.

Connect your phone See the Connecting Your Phone section on page 12.

Use your phone after it is installed Start with the An Overview of Your Phone section on page 15.

Learn what the button lights mean See the Understanding Buttons and Hardware section onpage 15.

Learn about the display See the Understanding Phone Screen Features section onpage 19.

Make calls See the Placing a CallBasic Options section on page 23.

Put calls on hold See the Using Hold and Resume section on page 26.

Mute calls See the Using Mute section on page 27.

Transfer calls See the Transferring Calls section on page 28.

Make conference calls See the Making Conference Calls section on page 31.

Set up speed dialing See the Speed Dialing section on page 34.

Share a phone number See the Using a Shared Line section on page 36.

Use your phone as a speakerphone See the Using a Handset, Headset, and Speakerphone section onpage 41.

Change the ring volume or tone See the Using Phone Settings section on page 43.

View your missed calls See the Using Call Logs and Directories section on page 45.

Listen to your voice messages See the Accessing Voice Messages section on page 51.See softkey and icon definitions See the Quick Reference Card in the front of this guide.


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Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance InformationRead the following safety notices before installing or using your Cisco Unified IP Phone:

Warning IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could causebodily injury. Before you work on any equipment, be aware of the hazardsinvolved with electrical circuitry and be familiar with standard practices forpreventing accidents. Use the statement number provided at the end of eachwarning to locate its translation in the translated safety warnings that

accompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie dielichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaatwerken, dient u zich bewust te zijn van de bij elektrische schakelingenbetrokken risico's en dient u op de hoogte te zijn van de standaard praktijkenom ongelukken te voorkomen. Gebruik het nummer van de verklaringonderaan de waarschuwing als u een vertaling van de waarschuwing die bijhet apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htmhttp://www.cisco.com/http://www.cisco.com/public/countries_languages.shtmlhttp://www.cisco.com/public/countries_languages.shtmlhttp://www.cisco.com/http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm


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Getting Started


Varoitus TRKEIT TURVALLISUUSOHJEITA

Tm varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia

vammoja. Ennen kuin ksittelet laitteistoa, huomioi shkpiirienksittelemiseen liittyvt riskit ja tutustu onnettomuuksien yleisiinehkisytapoihin. Turvallisuusvaroitusten knnkset lytyvt laitteenmukana toimitettujen knnettyjen turvallisuusvaroitusten joukostavaroitusten lopussa nkyvien lausuntonumeroiden avulla.

SILYT NM OHJEET

Attention IMPORTANTES INFORMATIONS DE SCURIT

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans unesituation pouvant entraner des blessures ou des dommages corporels. Avantde travailler sur un quipement, soyez conscient des dangers lis aux circuitslectriques et familiarisez-vous avec les procdures couramment utilisespour viter les accidents. Pour prendre connaissance des traductions desavertissements figurant dans les consignes de scurit traduites quiaccompagnent cet appareil, rfrez-vous au numro de l'instruction situ lafin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, diezu Verletzungen fhren kann. Machen Sie sich vor der Arbeit mit Gerten mitden Gefahren elektrischer Schaltungen und den blichen Verfahren zurVorbeugung vor Unfllen vertraut. Suchen Sie mit der am Ende jeder Warnungangegebenen Anweisungsnummer nach der jeweiligen bersetzung in denbersetzten Sicherheitshinweisen, die zusammen mit diesem Gertausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.


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Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe

causare infortuni alle persone. Prima di intervenire su qualsiasiapparecchiatura, occorre essere al corrente dei pericoli relativi ai circuitielettrici e conoscere le procedure standard per la prevenzione di incidenti.Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza perindividuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan fre til skadep person. Fr du begynner arbeide med noe av utstyret, m du vreoppmerksom p farene forbundet med elektriske kretser, og kjenne tilstandardprosedyrer for forhindre ulykker. Bruk nummeret i slutten av hveradvarsel for finne oversettelsen i de oversatte sikkerhetsadvarslene somfulgte med denne enheten.

TA VARE P DISSE INSTRUKSJONENE

Aviso INSTRUES IMPORTANTES DE SEGURANA

Este smbolo de aviso signif ica perigo. Voc est em uma situao que poderser causadora de leses corporais. Antes de iniciar a utilizao de qualquer

equipamento, tenha conhecimento dos perigos envolvidos no manuseio decircuitos eltricos e familiarize-se com as prticas habituais de preveno deacidentes. Utilize o nmero da instruo fornecido ao final de cada aviso paralocalizar sua traduo nos avisos de segurana traduzidos que acompanhameste dispositivo.

GUARDE ESTAS INSTRUES

Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDADEste smbolo de aviso indica peligro. Existe riesgo para su integridad fsica.Antes de manipular cualquier equipo, considere los riesgos de la corrienteelctrica y familiarcese con los procedimientos estndar de prevencin deaccidentes. Al final de cada advertencia encontrar el nmero que le ayudara encontrar el texto traducido en el apartado de traducciones que acompaaa este dispositivo.

GUARDE ESTAS INSTRUCCIONES


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Getting Started


Varning! VIKTIGA SKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utfr arbete p ngon utrustning mste du varamedveten om farorna med elkretsar och knna till vanliga frfaranden fr attfrebygga olyckor. Anvnd det nummer som finns i slutet av varje varning fratt hitta dess versttning i de versatta skerhetsvarningar som medfljerdenna anordning.

SPARA DESSA ANVISNINGAR


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Aviso INSTRUES IMPORTANTES DE SEGURANA

Este smbolo de aviso significa perigo. Voc se encontra em uma situao emque h risco de leses corporais. Antes de trabalhar com qualquer

equipamento, esteja ciente dos riscos que envolvem os circuitos eltricos efamiliarize-se com as prticas padro de preveno de acidentes. Use onmero da declarao fornecido ao final de cada aviso para localizar suatraduo nos avisos de segurana traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUES

Getting Started


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Getting Started


Advarsel VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko

for legemesbeskadigelse. Fr du begynder arbejde p udstyr, skal du vreopmrksom p de involverede risici, der er ved elektriske kredslb, og duskal stte dig ind i standardprocedurer til undgelse af ulykker. Brugerklringsnummeret efter hver advarsel for at finde oversttelsen i deoversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER


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Getting Started


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Getting Started


Warning Read the installation instructions before you connect the system to its power source.

Warning Ultimate disposal of this product should be handled according to all national laws andregulations.

Warning Do not work on the system or connect or disconnect cables during periods of lightningactivity.


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Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits totelephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WANports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use cautionwhen connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Ciscoprovided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IPPhone:

Warning This product relies on the building's installation for short-circuit (over current)protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240VAC, 10A international) is used on the phase conductors (all current-carryingconductors).

Warning The device is designed to work with TN power systems.

Warning The plug-socket combination must be accessible at all times because it serves as themain disconnecting device.

Warning The power supply must be placed indoors.

Caution Only use the Cisco specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset orreconfigure equipment before using the Service or Emergency Calling Service dialing.

Getting Started


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Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded againstunwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phonesor two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you takeone or more of the following actions:

Move the external device away from the source of the RF or AF signals.

Route the external device cables away from the source of the RF or AF signals.

Use shielded cables for the external device, or use cables with a better shield and connector.

Shorten the length of the external device cable.

Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the qualityof external devices, cables, and connectors. The system will perform adequately when suitable devicesare attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets thatare fully compliant with the EMC Directive [89/336/EC].

Accessibility FeaturesA list of accessibility features is available upon request.


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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IPtelephony network. If that is not the case, refer to the figure and table below to connect your phone.

1 DC adaptor port (DC48V) 5 Access port (10/1001PC)

2 AC-to-DC power supply 6 Handset port

3 AC power cord 7 Headset port

4 Network port (10/1001SW)

1. Your phone may show 10/100/1000.

8 Footstand button

AUX

DC48V

10/100 SW 10/100 PC

+

113656

2

8

3

4 5

67

1

Connecting Your Phone


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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 13

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this willensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you toauto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be usedfor a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system

administrator, and follow the voice prompts. You might need to enter your entire extension, includingthe area code. After your phone displays a confirmation message, hang up. The phone will re-start.

1 Set the handset aside and pull the square plastic tab from the handset rest.

2 Rotate the tab 180 degrees.

3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.Return the handset to the handset rest.

1 2 3

120521


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Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with theCisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.Because of the inherent environmental and hardware inconsistencies in the locations whereCisco Unified IP Phones are deployed, there is not a single best solution that is optimal for allenvironments. Cisco recommends that customers test the headsets that work best in their environmentbefore deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hearan echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screenedagainst unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality ofthese devices and their proximity to other devices such as cell phones and two-way radios, some audionoise may still occur. See the Using External Devices section on page 11for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phoneis the potential for an audible hum. This hum can be heard by either the remote party or by both theremote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds

can be caused by a range of outside sources, for example, electric lights, being near electric motors,large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by usinga local power cube. See the Using an External Power Supply section on page 10for moreinformation.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset mustsound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot

guarantee the performance of any headsets or handsets, but some of the headsets and handsets on thesites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their ownenvironment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

An Overview of Your Phone
http://www.vxicorp.com/ciscohttp://www.plantronics.com/http://www.plantronics.com/http://www.vxicorp.com/cisco


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The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communicationover the same data network that your personal computer uses, allowing you to place and receive phonecalls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology

and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.In addition to basic call-handling features, your phone can provide enhanced productivity features thatextend your call-handling capabilities. Depending on configuration, your phone supports:

Access to network data, XML applications, and web-based services.

Online customizing of phone features and services from your User Options web pages.

A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and HardwareYou can use Figure 1and Figure 2to identify buttons and hardware on your phone.


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Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE

Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE

1

16

3

4

5

7

9

6

8

101112131415 140

579

1

2

Your current options

14

0580

4

56

7

9

101112131415

16

1 3

8

1

2



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Item Description For more information, see...

1 Programmablebuttons Depending on configuration,programmable buttons provide access to:

Phone lines (line buttons)

Speed-dial numbers (speed-dialbuttons, including the BLF speed-dialfeature)

Web-based services (for example, a

Personal Address Book (PAB) button)

Phone features (for example, a Privacybutton)

The buttons illuminate to indicate status:

Green, steadyActive call

Green, flashingHeld call

Amber, steadyPrivacy in use

Amber, flashingIncoming call

Red, steadyRemote line in use(shared line or BLF status)

Understanding PhoneScreen Features, page 19

Basic Call Handling,page 23

Speed Dialing, page 34

Using a Shared Line,page 36

Using BLF to Determine aLine State, page 40

2 Phone screen Shows phone features. Understanding Phone ScreenFeatures, page 19

3 Footstand button Allows you to adjust the angle of the phonebase.

Adjusting the Footstand,page 13

4 Messages button Auto-dials your voice message service(varies by service).

Accessing Voice Messages,page 51

5 Directories button Opens/closes the Directories menu. Use itto access call logs and directories.

Using Call Logs, page 45

6 Helpbutton Activates the Help menu. Understanding the HelpSystem on Your Phone,page 20

7 Settings button Opens/closes the Settings menu. Use it tocontrol phone screen contrast and ringsounds.

Using Phone Settings, page 43

8 Services button Opens/closes the Services menu. Customizing Your Phone onthe Web, page 52


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9 Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and theringer volume (on-hook).

Using a Handset, Headset,

and Speakerphone, page 41

10 Speaker button Toggles the speakerphone on or off. Whenthe speakerphone is on, the button is lit.

Using a Handset, Headset,and Speakerphone, page 41

11 Mute button Toggles the Mute feature on or off. WhenMute is on, the button is lit.

Using Mute, page 27

12 Headset button Toggles the headset on or off. When theheadset is on, the button is lit. Using a Handset, Headset,and Speakerphone, page 41

13 Navigation button Allows you to scroll through menus andhighlight items. When the phone ison-hook, displays phone numbers fromyour Placed Calls log.


14 Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling, page 23

15 Softkey buttons Each activates a softkey option (displayedon your phone screen).

Understanding Phone ScreenFeatures, page 19

16 Handset light strip Indicates an incoming call or new voicemessage.

Accessing Voice Messages,page 51

Item Description For more information, see...



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Understanding Phone Screen FeaturesThis is what your main phone screen might look like with active calls and several feature menus open:

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,as they can contaminate phone components and cause failures.

1 Primary phoneline

Displays the phone number (directory number) for your primary phone line.When several feature tabs are open, the phone number and the time and datealternate display in this area.

2 Programmablebuttonindicators

Programmable buttons can serve as phone line buttons, speed-dial buttons,phone service buttons or phone feature buttons. Icons an labels indicate howthese buttons are configured. For an icon reference, see the Phone Screen

Iconssection in the Quick Reference Card at the front of this guide.3 Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

.

4 Status line Displays audio mode icons, status information, and prompts.

5 Call activityarea

Displays current calls per line, including caller ID, call duration, and call statefor the highlighted line (standard view). See the Understanding Line and CallIcons section on page 21and the Viewing Multiple Calls section on page 27.

6 Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

7 Feature tabs Each indicates an open feature menu. See the Understanding Feature Buttonsand Menus section on page 20.

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Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu.

Understanding the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.


Open or close a featuremenu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list ormenu

Press the Navigationbutton.

Go back one level in a

feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch among openfeature menus

Press a feature tab. Each feature menu has a corresponding tab. The tabis visible when the feature menu is open.


View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

About Your Cisco Unified IP PhoneDetails about your phone

How do I...?Procedures for common phone tasks

Calling FeaturesDescriptions and procedures for calling features

HelpTips on using and accessing Help

Learn about a button orsoftkey

Press , then quickly press a button or softkey.

Learn about a menu item Press , , or to display a feature menu.Highlight a menu item, then press twice quickly.

Get help using Help Press twice quickly. Select the help topic you need.



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Understanding Lines vs. CallsTo avoid confusion about lines and calls, refer to these descriptions:

LinesEach line corresponds to a directory number that others can use to call you. TheCisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines youhave, look at the right side of your phone screen. You have as many lines as you have directorynumbers and phone line icons: .

CallsEach line can support multiple calls. By default, your phone supports four connected calls perline, but your system administrator can adjust this number according to your needs. Only one call can

be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the language (locale) settings, and the call and linestate.

Icon Line or Call State DescriptionOn-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See the Using Hold and Resume sectionon page 26.

Remote-in-use Another phone that shares your line has a connected call. See the Using aShared Line section on page 36for details.

Authenticatedcall

See the Making and Receiving Secure Calls section on page 39.

Encrypted call See the Making and Receiving Secure Calls section on page 39.

Idle line (BLF) See the Using BLF to Determine a Line State section on page 40.

Busy line (BLF) See the Using BLF to Determine a Line State section on page 40.


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Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not be

available to you or might work differently on your phone. Contact your support desk or systemadministrator for information about feature operation or availability.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availabilitycan vary; see your system administrator for more information.

Placing a CallBasic OptionsHere are some easy ways to place a call on your Cisco Unified IP Phone.

Tips

You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hookby lifting the handset or pressing Dial, , or .

When you pre-dial, your phone tries to anticipate the number you are dialing by displayingmatching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call anumber displayed with Auto Dial, press the number, or scroll to it and go off-hook.

If you make a mistake while dialing, press


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Placing a CallAdditional OptionsYou can place calls using special features and services that might be available on your phone. See your

system administrator for more information about these additional options.

If you want to... Then... For more information, see...

Place a call while another callis active (using a differentline)

1. Press for the new line. Thefirst call is automatically placedon hold.

2. Enter a number.

Using Hold and Resume,page 26

Speed dial a number Do one of the following: Press (a speed-dial button).

Use the Abbreviated Dial feature.

Use the Fast Dial feature.

Speed Dialing, page 34

Dial from a corporatedirectory on your phone

1. Choose > CorporateDirectory(name can vary).

2. Enter a name and press Search.

3. Highlight a listing and gooff-hook.


Dial from a corporatedirectory on your personalcomputer usingCisco WebDialer

1. Open a web browser and go to aWebDialer-enabled corporatedirectory.

2. Highlight a listing and Click Dial.

Using Cisco WebDialer,page 60

Use Cisco CallBack to receivenotification when a busy orringing extension is available

1. Press CallBackwhile listening tothe busy tone or ring sound.

2. Hang up. Your phone alerts youwhen the line is free.

3. Place the call again.

Your system administrator

See if a line associated with a

speed-dial, call record, ordirectory listing is busy beforeplacing a call to that line

Look for Busy Lamp Field indicators. Using BLF to Determine a

Line State, page 40

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Answering a CallYou can answer a call by lifting the handset, or you can use other options if they are available on yourphone.

Dial from a Personal AddressBook (PAB) entry

1. Choose > PersonalDirectoryto log in.

2. Choose Personal Address Bookand search for a listing.

Using Personal Directory onYour Phone, page 48

Place a call using your CiscoExtension Mobility profile

Log in to the Extension Mobilityservice on a phone.

Using Cisco ExtensionMobility, page 40


Answer with a headset Press , if unlit. Or, if is alreadylit, press Answeror (the flashing

line button).

Using a Handset, Headset, andSpeakerphone, page 41

Answer with thespeakerphone

Press , Answer, or (flashing). Using a Handset, Headset, andSpeakerphone, page 41

Switch from a connectedcall to answer a new call

Press Answer, or if the call is ringingon a different line, press (flashing).

Using Hold and Resume,page 26

Answer using call waiting Press Answer. Using Hold and Resume,

page 26Send a call to your voicemessaging system

Press iDivert. Accessing Voice Messages,page 51

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 42

Retrieve a parked call onanother phone

Use Call Park. Storing and Retrieving ParkedCalls, page 38

Use your phone to answera call ringing elsewhere

Use Call Pickup. Picking Up a Redirected Call onYour Phone, page 35



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Ending a CallTo end a call, hang up. See the following table for details.

Using Hold and ResumeOnly one call can be active at any given time; all other calls will be placed on hold.

Tips

Engaging the Hold feature typically generates music or a beeping tone.

A held call is indicated by the call-on-hold icon: .


Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activate, pressEndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve anothercall on the same line

Press EndCall. If necessary, remove the call from hold first.

If you want to... Then...Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call fromhold on the current line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

Remove a call from

hold on a different line

Press for the appropriate line.

If a single call holding on this line, the call automatically resumes. Ifmultiple calls are holding, scroll to the appropriate call and press Resume.

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Using MuteWith Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute

in conjunction with the handset, speakerphone, or a headset.

Switching Between Multiple CallsYou can switch between multiple calls on one or more lines. If the call that you want to switch to isnot automatically highlighted, use the Navigation button to scroll to it.

Viewing Multiple CallsUnderstanding how multiple calls are displayed on your phone can help you organize yourcall-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

Calls with the highest precedence and longest duration display at the top of the list.

Calls of a similar type are grouped together. For example, calls that you have interacted with aregrouped near the top, and calls on hold are grouped last.


Toggle Mute on Press .

Toggle Mute off Press .


Switch betweenconnected calls on oneline

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.Any active call is placed on hold and the selected call is resumed.

Switch betweenconnected calls ondifferent lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. Ifmultiple calls are holding, highlight the appropriate call and press Resume.

Switch from aconnected call toanswer a ringing call

Press Answer, or if the call is ringing on a different line press (flashing).Any active call is placed on hold and the selected call is resumed.


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You can use these additional methods to view multiple calls on multiple lines:

Transferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the call.


View calls on anotherline 1. Press .2. Immediately press the line button .

See an overview of lineactivity (one call perline)

Press for the highlightedline.

The phone switches to call overview mode, displaying one call per line. Thedisplayed call is either the active call or the held call with the longestduration.

To return to standard viewing mode, press , then immediately press theline button.

If you want to... Then...Transfer a call withouttalking to the transferrecipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCallto cancel.

Note If your phone supports on-hook transfer, you can alternatelycomplete the transfer by hanging up.

Talk to the transferrecipient before transferringa call (consult transfer)

1. From an active call, press Transfer.2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCallto cancel.

Note If your phone supports on-hook transfer, you can alternatelycomplete the transfer by hanging up.

Redirect a call to your voicemessaging system

Press iDivert. The call is automatically transferred to your voicemessage greeting. You can use iDivert with a call that is active, ringing,or on hold.

Basic Call Handling

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Tips

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or pressTransferand then hang up.

If on-hook transfer is notenabled on your phone, hanging up without pressing Transferagainplaces the call on hold.

You cannot use Transfer to redirect a call on hold. PressResume to remove the call from holdbefore transferring it.

Forwarding All Calls to Another NumberYou can use Call Forward All to redirect incoming calls from your phone to another number.

Tips

Enter the call forward target number exactly as you would dial it from your phone. For example,enter an access code or the area code, if necessary.

You can forward your calls to a traditional analog phone or to another IP phone, although yoursystem administrator might restrict the call forwarding feature to numbers within your company.

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is notenabled, the call will ring as usual.

Your system administrator can change call forwarding conditions for your phone lines.


Set up call forwarding on yourprimary line

Press CFwdALLand enter a target phone number.

Cancel call forwarding on

your primary line

Press CFwdALL.

Verify that call forwarding isenabled on your primary line

Look for:

The call forward icon above the primary phone number: .

The call forwarding target number in the status line.

Set up or cancel callforwarding remotely, or for a

non-primary line

1. Log in to your User Options web pages. (See the Accessing YourUser Options Web Pages section on page 52.)

2. Access your call forwarding settings. (See the Controlling LineSettings on the Web section on page 58.)

Note When call forwarding is enabled for any line other than theprimary line, your phone does not provide you with anyconfirmation that calls are being forwarded. Instead, you mustconfirm your settings in the User Options web pages.

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Using Do Not DisturbYou can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy

tone.

Tips When DND is turned on:

The DND blocking feature applies to all the lines on your phone.

Received calls are not logged to the Missed Calls directory on your phone.

When DND and Call Forward All are both enabled on your phone, Call Forward All takesprecedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy

tone. If DND is not enabled on your phone, see your system administrator.


Turn on DND 1. Press > Device Configuration > Call Preferences >Do Not Disturb.

2. Select Yes, and then pressSave.

Do Not Disturb displays on the status line, and a DND

softkey is added.Turn off DND Press the DNDsoftkey or:

1. Press > Device Configuration > Call Preferences >Do Not Disturb.

2. Select No, and then pressSave.

Basic Call Handling

Making Conference Calls


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Making Conference CallsYour Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation,

creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeysavailable on your phone:

ConfrnUse this softkey to establish a standard conference by calling each participant. Standardconference calling is a default feature available on most phones.

cBargeUse this softkey to add yourself to an existing call on a shared line and to turn the callinto a standard conference call. This feature is available only on phones that use shared lines.

See the Starting and Joining a Standard Conference section on page 31for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the Starting or Joining a Meet-Me Conference Call section on page 33for additionalinstructions.

Starting and Joining a Standard Conference

A standard conference allows at least three people to participate in a single call.


Create a conference bycalling participants

Add new participants toan existing conference

1. From a connected call, press Confrn. (You may need to press themoresoftkey to see Confrn.)

2. Enter the participants phone number.

3. Wait for the call to connect.

4. Press Confrnagain to add the participant to your call.

5. Repeat to add additional participants.

Participate in a conference Answer the phone when it rings.

Create a conference bybarging a call on a shared line

Highlight a call on a shared line and press cBarge. (You may need topress the moresoftkey to display cBarge.)

See the Using a Shared Line section on page 36.

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Tips

Calls must be on the same line before you can add them to a conference. If calls are on differentlines, transfer them to a single line before using Confrn.

Depending on how your phone is configured, if you leave a conference after creating it, the

conference might end. To avoid this, transfer the conference before hanging up.

View a list of conferenceparticipants

1. Highlight an active conference.

2. Press ConfList.Participants are listed in the order in which they join the conferencewith the most recent additions at the top.

Get an updated list ofparticipants

While viewing the conference list, press Update.

See who started theconference

While viewing the conference list, locate the person listed at thebottom of the list with an asterisk (*) next to the name.

Drop the last party added tothe conference

Press RmLstC.

You can remove participants only if you initiated the conference call.

Remove any conferenceparticipant

1. Highlight the participants name.

2. Press Remove.

You can remove participants only if you initiated the conference.

End your participation in aconference Hang up or press EndCall.


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Starting or Joining a Meet-Me Conference Call


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Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by calling the conference number.


Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke adial tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before theinitiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conferenceinitiator).

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, try your call again.End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conferenceinitiator disconnects.

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Advanced call-handling tasks involve special features that your system administrator might configurefor your phone depending on your call-handling needs and work environment.

Speed DialingSpeed dialing allows you to enter an index number, press a button, or select a phone screen item toplace a call. Depending on configuration, your phone can support several speed-dial features:

Speed-dial buttons

Abbreviated Dialing

Fast Dials

Note To set up speed-dial buttons and Abbreviated Dial, you must access your User Optionsweb pages. See Accessing Your User Options Web Pages section on page 52.

To set up Fast Dials, you must access the Personal Directory feature. See Using PersonalDirectory on Your Phone section on page 48.

Alternately, your system administrator can configure speed-dial features for you.


Use speed-dialbuttons

1. Set up speed-dial buttons. See the Setting Up Speed Dials on the Websection on page 55.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you cansee if the speed-dial number is busy before dialing. See the Using BLF to

Determine a Line State section on page 40.

Use AbbreviatedDial

1. Set up Abbreviated Dialing codes. See the Setting Up Speed Dials on theWeb section on page 55.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address B ook entry and assign a Fast Dials code. SeeUsing Personal Directory on the Web section on page 53.

2. To place a call, access the Fast Dial service on your phone. See the UsingPersonal Directory on Your Phone section on page 48.


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Picking Up a Redirected Call on Your PhoneCall PickUp allows you to answer a call that is ringing on a coworkers phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with coworkers.

Tips

Pressing PickUpand GPickUpconnects you to the call that has been ringing for the longest time.

Pressing OPickUpconnects you to the call in the pickup group with the highest priority.

If you have multiple lines and want to pick up the call on a non-primary line, first press forthe desired line, then press a Call PickUp softkey.


Answer a call that is ringing onanother extension within your callpickup group

1. Do one of the following:

If the PickUpsoftkey is available, press it.

If the PickUpsoftkey is not available, go off-hookto display it, then press PickUp.

If your phone supports auto-pickup, you are nowconnected to the call.

2. If the call rings, press Answerto connect to the call.

Answer a call that is ringing onanother extension outside of yourgroup


If the GPickUpsoftkey is available, press it.

If the GPickUpsoftkey is not available, go

off-hook to display it, then press GPickUp.2. Enter the group pickup code.



Answer a call that is ringing on

another extension in your group orin an associated group


If the OPickUpsoftkey is available, press it. If the OPickUpsoftkey is not available, go

off-hook to display it, then press OPickUp.



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Using a Shared LineYour system administrator might ask you to use a shared line if you:

Have multiple phones and want one phone number Share call-handling tasks with coworkers

Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The Remote-in-Use icon appears when another phone that shares your line has a connected call.You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the sharedline. This information might include caller ID and call duration. (See the Privacysection forexceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselvesto calls using either Bargeor cBarge. See the Adding Yourself to a Shared-Line Call section onpage 37.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable thePrivacy feature. Doing so also prevents coworkers from barging your calls. See the Preventing Othersfrom Viewing or Barging a Shared-Line Call section on page 38.

Note The maximum number of calls that a shared line supports can vary by phone.


Adding Yourself to a Shared-Line Call


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g

Depending on how your phone is configured, you can add yourself to a call on a shared line using

either Bargeor cBarge.

Tips

If a phone that is using the shared line has Privacy enabled, call information and barge softkeyswill not appear on the other phones that share the line.

You will be disconnected from a call that you have joined using Bargeif the call is put on hold,transferred, or turned into a conference call.


See if the shared line isin use

Look for the Remote-in-Use icon next to a red line button .

View details aboutcurrent calls on theshared line

Press the red line button for the remote-in-use line. All non-private callsappear in the call activity area of the phone screen.

Add yourself to a callon a shared line usingthe Bargesoftkey

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the moresoftkey to displayBarge.)

Other parties hear a beep tone announcing your presence.

Add yourself to a callon a shared line using

the cBargesoftkey

1. Highlight a remote-in-use call.

2. Press cBarge. (You may need to press the moresoftkey to displaycBarge.)

Other parties hear a tone and brief audio interruption, and callinformation changes on the phone screen.

Add new conferenceparticipants to a callthat you have barged

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard conference call,allowing you to add new conference participants. See the Making

Conference Calls section on page 31.

Leave a barged call Hang up.

If you hang up after using Barge, the remaining parties hear a disconnecttone and the original call continues.

If you hang up after using cBarge, the call remains a conference call(provided at least three participants remain on the line).

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If you share a phone line, you can use the Privacy feature to prevent others who share the line from

viewing or barging (adding themselves to) your calls.

Tips

If the phone that shares your line has Privacy enabled, you can make and receive calls using theshared line as usual.

The Privacy feature applies to all shared lines on your phone. Consequently, if you have multipleshared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any ofyour shared lines.

Storing and Retrieving Parked CallsYou can park a call when you want to store the call so that you or someone else can retrieve it fromanother phone in the Cisco Unified CallManager system (for example, a phone at a coworkers deskor in a conference room).

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at theoriginal number. See your system administrator for details.


Prevent others from viewing orbarging calls on a shared line

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabledicon next to an amber line button .

Allow others to view or barge calls

on a shared line

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabledicon next to an unlit line button .


Store an active callusing Call Park

1. During a call, press Park. (You may need to press the moresoftkey tosee Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in yournetwork to connect to the call.


Making and Receiving Secure Calls


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Depending on how your system administrator has configured your phone system, your phone might

support making and receiving secure calls.Your phone is capable of supporting these types of calls:

AuthenticatedcallThe identities of all phones participating in the call have been verified. EncryptedcallThe phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

Non-securecallAt least one of the participating phones or the connection does not support thesesecurity features, or the phones cannot be verified.

Note There are interactions, restrictions, and limitations that affect how security features work onyour phone. For more information, ask your system administrator.


Check the security level of a call Look for a security icon in the top right corner of the callactivity area, next to the call duration timer:

Authenticatedcall

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can bemade in your company

Contact your system administrator.

Using Cisco Extension Mobility


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Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your

own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,established services, and web-based settings. Your system administrator must configure EM for you.

Tips

EM automatically logs you out after a certain amount of time. This time limit is established byyour system administrator.

Changes that you make to your EM profile (from the User Options web pages) take effect the nexttime that you log in to EM on a phone.

Settings that are controlled on the phone only are not maintained in your EM profile.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of anotherphone line that is associated with a speed-dial button, call log, or directory listing on your phone. Youcan place a call to this line, regardless of the BLF status. This feature does not prevent dialing.


Log in to EM 1. Choose > EM Service(name can vary).

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service(name can vary).

2. When prompted to log out, press Yes.


See the state of aspeed-dial line

Look for one of these indicators next to the line number:

+ Line is in-use.

+ Line is idle.

BLF indicator unavailable for this line.

See the state of a linelisted in a call log ordirectory

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

BLF indicator unavailable for this line.

Using a Handset, Headset, and Speakerphone

Using a Handset, Headset, and Speakerphone


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You can use your phone with a handset, headset, or speakerphone.

Obtaining a HeadsetYour phone supports four- or six-wire headset jacks. For information about purchasing headsets, seethe Headset Information section on page 14.


Use the handset Lift it to go off-hook; replace it to go on-hook.

Use a headset Press to toggle headset mode on and off. If you useAutoAnswer, see the Using AutoAnswer section on page 42forexceptions.

You can use the headset in conjunction with all of the controls onyour phone, including and .

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a callwill automatically trigger speakerphone mode, assuming that the

handset is in its cradle and is not lit.Switch to the headset orspeakerphone (from thehandset) during a call

Press or , then hang up the handset.

Switch to the handset (from thespeakerphone or headset)during a call

Lift the handset (without pushing any buttons).

Adjust the volume level for acall

Press during a call or after invoking a dial tone.

This action adjusts the volume for the handset, speakerphone, orheadset, depending on which device is in use.

Press Saveto preserve the volume level for future calls.

Using AutoAnswer


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When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.Your system administrator configures AutoAnswer to use either the speakerphone or a headset. Youmight use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with aheadset

Keep headset mode active (in other words, keep illuminated) evenwhen you are not on a call.

To keep headset mode active, do one of the following:

Press EndCallto hang up. Press New Callor Dialto place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls will beanswered automatically only if is illuminated. Otherwise, calls ringnormally and you must manually answer them.

Use AutoAnswer with thespeakerphone

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

Using Phone Settings

Using Phone Settings


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You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, andother settings.

Customizing Rings and Message Indicators

You can customize the way your phone indicates an incoming call and a new voice mail message. Youcan also adjust the ringer volume for your phone.


Change the ring tone perline

1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Selectand Save to set the ring tone, or press Cancel.

Change the ring pattern perline (flash-only, ring once,beep-only, etc.)


2. Access your call ring pattern settings. (See the Controlling LineSettings on the Web section on page 58.)

Note Before you can access this setting, your system administrator might

need to enable it for you.Adjust the volume level forthe phone ringer

Press while the handset is in the cradle and the headsetand speakerphone buttons are off. The new ringer volume is savedautomatically.

Change the way that thevoice message light on yourhandset works


2. Access your message indicator settings. (See the Controlling Line

Settings on the Web section on page 58.)

Note Typically, the default system policy is to indicate a new voicemessage by displaying a steady light on the handset light strip.

Customizing the Phone Screen


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You can adjust the characteristics of your phone screen.


Change the phonescreen contrast

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Downor .

3. Press Save, or press Cancel.

Note If you accidentally save a very light or very dark contrast and cannotsee the phone screen display:

Press and then press 1, 3on the keypad.

Next, press to change the contrast until you can see thephone screen display, and then press Save.

Change the backgroundimage

1. Choose > User Preferences > Background Images.

2. Scroll through available images and press Selectto choose an image.

3. Press Previewto see a larger view of the background image.4. Press Exitto return to the selection menu.

5. Press Saveto accept the image or press Cancel.

Note If you do not see a selection of images, then this option has not beenenabled on your system.

Change the language on

your screen

1. Log in to your User Options web pages. (See the Accessing Your User

Options Web Pages section on page 52.)2. Access your user settings. (See the Controlling User Settings on the

Web section on page 57.)

Change the line textlabel

1. Log in to your User Options web pages. (See the Accessing Your UserOptions Web Pages section on page 52.)

2. Access your line label settings. (See theControlling Line Settings onthe Web section on page 58.)

Using Call Logs and Directories



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This section describes how you can use call logs and directories. To access both features, use theDirectories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.


View your call logs Choose > Missed Calls, Placed Calls,orReceived Calls. Each log canstore up to 100 records. To view a truncated listing, highlight it and pressEditDial.

Erase your call logs Press , then press Clear. Doing so erases all records in all logs.

Dial from a call log(while not onanother call)

1. Choose > Missed Calls, Placed Calls,orReceived Calls.

2. Highlight a call record from the log.

3. If you need to edit the displayed number, press EditDialfollowed by . To delete the number, press EditDial followed byDelete. (You mayneed to press the moresoftkey to display Delete.)

4. Go off-hook to place the call.

Dial from a call log(while connected toanother call)

1. Choose > Missed Calls, Placed Calls,orReceived Calls.2. Highlight a call record from the log.

3. If you need to edit the displayed number, press EditDialfollowed by . To delete the number, press EditDial followed byDelete. (You mayneed to press the moresoftkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call: HoldPuts the first call on hold and dials the second.

TransferTransfers the first party to the second and drops youfrom the call. (Press Transfer again after dialing to complete theaction.)

ConferenceCreates a conference call with all parties, includingyou. (Press Confrnagain after dialing to complete the action.)

EndCallDisconnects the first call and dials the second.

See if the line in the Look for Busy Lamp field indicators. See the Using BLF to Determine a Line



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Directory DialingDepending on configuration, your phone can provide corporate and personal directory features:

Corporate DirectoryCorporate contacts that you can access on your phone. CorporateDirectory is set up and maintained by your system administrator.

Personal DirectoryIf available, personal contacts and associated speed-dial codes that you canconfigure and access from your phone and User Options web pages. Personal Directory iscomprised of Personal Address Book (PAB) and Fast Dials:

PAB is a directory of your personal contacts.

Fast Dials allows you to assign codes to PAB entries for quick dialing.

See if the line in thecall log is busy

before placing acall to that line

Look for Busy Lamp field indicators. See the Using BLF to Determine a LineState section on page 40.

Place a call from aURL entry in a calllog

1. Choose > Missed Calls, Placed Calls,orReceived Calls.

2. Highlight the URL entry you want to dial.

3. If you need to edit the entry, press EditDial.

The icon appears to indicate that you can begin editing characters in

the URL entry.4. Press Dial.


Using Corporate Directory on Your Phone

Yo can se a corporate director to place calls to co orkers


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You can use a corporate directory to place calls to coworkers.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation buttonon your phone to move between input fields.


Dial from a corporatedirectory (while noton another call)

1. Choose > Corporate Directory(exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, select the listing, or scroll to the listing and go off-hook.

Dial from a corporatedirectory (while on

another call)

1. Choose > Corporate Directory(exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

HoldPuts the first call on hold and dials the second.

TransferTransfers the first party to the second and drops youfrom the call. (Press Transfer again after dialing to complete theaction.)

ConferenceCreates a conference call with all parties, includingyou. (Press Confrnagain after dialing to complete the action.)

EndCallDisconnects the first call and dials the second.

See if the phone linein the directory isbusy

Look for Busy Lamp Field (BLF) indicators. See the Using BLF to Determinea Line State section on page 40.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials This


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The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. Thissection describes how to set up and use Personal Directory on your phone. Alternately, see the UsingPersonal Directory on the Web section on page 53.


Access PersonalDirectory (for PABand Fast Dial codes)

1. Choose > Personal Directory(exact name can vary).

2. Enter your Cisco Unified CallManager user ID and PIN, then press

Submit.

Search for a PABentry 1. Access Personal Directory, then choose Personal Address Book.2. Enter search criteria and press Submit.

3. You can choose Previousor Nextto move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from a PABentry

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the moresoftkey to see Dial.)

4. Enter the participants phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OKagain to dial the number.

Delete a PAB entry 1. Search for a listing.


3. Press Delete.

4. Choose OKto confirm the deletion.

Edit a PAB entry 1. Search for a listing.

2. Highlight the listing and press Editto modify a name or email address.

3. If necessary, choose Phonesto modify a phone number.

4. Press Update.


Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.



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2. Access the Search page by choosing Submit. (You do not need to inputsearch information first.)

3. Press New.

4. Use your phone keypad to enter a name and e-mail information.

5. Choose Phonesand use the keypad to enter phone numbers. Be sure toinclude any necessary access codes such as a 9 or 1.

6. Choose Submitto add the entry to the database.

Assign a Fast Dialcode to a PAB entry

1. Search for a PAB entry.


3. PressFast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number andpress Select.

Add a new Fast Dialcode (not using a PABentry)

1. Choose > Personal Directory> Personal Fast Dials.

2. PressFast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.Search for Fast Dialcodes

1. Choose > Personal Directory> Personal Fast Dials.

2. You can choose Previousor Nextto move through listings.

3. Highlight the listing that you want and press Select.

Place a call using aFast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.4. Choose OKto complete the action.

Delete a Fast Dialcode

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

Log out of Personal

Directory

1. Choose > Personal Directory(exact name can vary).

2. Choose Logout.

Tips

Your system administrator can provide you with the user ID and PIN that you need to log in toPersonal Directory.


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Personal Directory.

Personal Directory automatically logs you out after a certain amount of time. This time limit canvary. Ask your system administrator for more information.

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigationbutton on your phone to move between input fields.

Accessing Voice Messages

Accessing Voice Messages


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To access voice messages, use the button.

Note Your company determines the voice message service that your phone system uses. For the mostaccurate and detailed information, refer to the documentation that came with your voicemessage system.


Set up and personalizeyour voice messageservice

Press and follow the voice instructions.

If a menu appears on your screen, choose an appropriate menu item.

See if you have a newvoice message

Look for:

A steady red light on your handset. (This indicator can vary. See theCustomizing Rings and Message Indicators section on page 43.)

A flashing message waiting icon and text message on your screen.

Liste

Documents

Cisco Unified IP Phone 7961G 7961G-GE And7941G 7941G-GE for Cisco Unified CallManager 5.0 (SIP)