Cisco Systems Leveraging the Strengths of IT and Business for Rapid Tableau Adoption at Cisco PRESENTED BY Ben Torgesen & Sudharshan Seerapu

Cisco Systems

Leveraging the Strengths of IT and Business for Rapid Tableau Adoption at Cisco

PRESENTED BY

Ben Torgesen &Sudharshan Seerapu

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

A Year Ago…

2012 Tableau Customer Conference in San Diego

Tableau had been an enterprise tool for six months. Twenty groups were using the enterprise environment.


Enterprise Tableau Adoption• Business teams were purchasing their own BI software

• Gaps identified in our BI strategy1. Advanced Analytics & Visualizations

2. Rapid BI Prototyping

3. Self-Service BI

• Business teams could no longer wait for large-scale IT engagements to deliver dashboards and analytics

1. They needed to play with the data

2. They needed to play with visualizations

3. They needed to be able to act on a hunch

4. They needed to be able to react to rapidly changing conditions


Combine the Best of Business and IT• Business

1. Know their Data

2. Asking the Right Questions

3. Collaborating with Other Groups

4. Get the Job Done

• IT1. Platforms

2. Technical Integrations

3. Governance


What the Business Does Best…• Business teams access enterprise data, departmental data, third-

party data, custom data, and frequently are combining the different data elements.

• Business teams ask the right questions.

• Business gets the job done!

• Business collaborates through the Tableau Center-of-Excellence.


Tableau Center-of-Excellence• While IT helps facilitate the COE, the business provides content

for monthly meetings, discussion forums, training tools, and best practices.


What IT Does Best…• A centrally-managed enterprise Tableau server

1. Server administration

2. 24/7 monitoring, maintenance, upgrades, patches, and case resolution

3. Integration with other IT tools and processes (SSO, Kintana for lifecycle management, scheduling, backups, DR, OnRamp, etc…)

4. Vendor management

5. Performance tuning

6. Operational statistics

• Training, support, and consulting (in conjunction with Tableau Center-of-Excellence)

• Streamlined engagement and governance


Data Sources

Enterprise Tableau Server Architecture

Tableau Server

Development

Tableau Server

Stage

Tableau Server

Production


Essbase

Oracle

Teradata

Excel, Flat Files, other…

Data

SQL Server, MySQL, etc…

TableauDesktop

Report Consumer(Web based)

HTML5 - Mobile

Data

Report Spec

Completed Report

Enterprise

Departmental

Gatew

ay

Web

Se

rver

Load B

alancer

Worker2

VizQL

Web App

Data Server

Data Engine(2)

Worker1

VizQL

Web App

Data Server

Data Engine

Enterprise Tableau Server Architecture

Shared NAS (1 TB)

Worker4

Background

Background

Background

Background

Repository(2)

Worker3

VizQL

Web App

Data Server

Repository


Support, Maintenance, & Integration• Regularly scheduled and communicated upgrades

• External 24/7 monitoring system integrated with Tableau (paging me day or night )

• Integration with external scheduling platform, Tidal, allows for event based extract refreshes and failure alerts

• Single sign-on integration custom built using trusted tickets

• Automated system backups

• Future – Web-based UI for image generation

• Future – Integration with OnRamp for automatic user creation


Engagement Process• “Two weeks and two meetings”

- Engage with our team via email to our email alias- Initial 30 min. meeting to evaluate use case and technology choice- Fill out engagement questionnaire (14 questions)- Identify approver for functional area from governance team for review- Final 30 min. meeting with governance team to review data sources and

possible overlap with other reporting applications- With approval, create site on Tableau servers- Update WebEx Social Tableau Server Engagement pages


Engagement - DemoWebEx Social – Enterprise Tableau information and management


Business and IT Governance• Unobtrusive Governance (Post vs. Pre)

- No gatekeepers- Proactively reach out to groups when best practices are not met

• Business Governance- Quarterly (and ad-hoc) review of groups and data sources- Visibility into dashboards and workbooks- Ongoing discussion for enhancing enterprise tools and migrating data to

enterprise databases (where appropriate)

• IT Governance- Monthly review of usage, performance, operational metrics, and other

internal IT-focused areas- Make site administrators responsible- Supply usage/performance metrics


Governance - Demo

Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 15

And the results are…


High ROI and Customer Satisfaction• “Operating at the pace of business”

• “Best thing to come from IT in years”

• “Have retired almost all spreadsheet reports”

• “Replaces a lot of manual work”

• “Once users saw the prototype dashboards the new requirements came in quickly”

• CIO has asked for teams presenting Quarterly Ops Metrics to use Tableau (instead of PowerPoint)

• Additional ROI Metrics <PENDING>


Explosive Growth• From 20 sites (business teams) a year ago, to over 100 today


Among those new use cases, big data analytics has taken off…


19

4 “V”s of Big Data


Big Data Visualization in Tableau

Audio/Video

Images TextWeb & Social

Machine Logs

CRM SCM ERP

Capture, Store, Refine Big Data

EnterpriseData Warehouse

Visualization


21

Big Data Solution Framework

WebExMeetings

email Jabber IP VideoTP & ACR

Data Ingress: ETL

Hadoop Processing Engine

Application Layer

Analytics

Tableau

IP AudioWxSPost

Org Hierarchy Data

User Data

Hive Tables

Correlation

Dashboard Reports

Graphs Scores / Benchmarks

Event Statistics

By Organization

By IndividualBy Technology

Endpoints

By Functional groups

Rules

Filter

Transform


Data Maturity Life CycleRAW DATA REFINED DATA INFORMATION


Use Case: WebEx Load Balancer Log Analysis


WebEx Load Balancer Log Analysis


Use Case: Operational Network Analysis


Collaboration Challenges• Measuring Collaboration remains elusive

• Little to no collaboration data

• Lack of reference points for “good usage”

• Unaware of what is actually getting used (and how)

• Difficult to understand what internal customers want (or need)

• Not using collaboration data to diagnose business problems

• Difficult to be prescriptive about collaboration solutions for business outcomes

Good

Poor Best

Fair Better

Collaboration

Lack of measurement leads to under-investment


Insight to Relationships with the Lines of Business

Asymmetry in collaboration

styles with lines of business.

Outbound

InboundOutbound

InboundWebEx

Email

Link to more data


• Most functional areas spend 50%+ time collaborating internally

• Highest levels of collaboration from IT (your strategic partners):

• Finance

• HR

• Highest levels of Collaboration into IT is from (view IT as a strategic partner):

• Sales

• Customer Advocacy

• Finance

WebEx Collaboration: Strategic Partnerships Across the BusinessBased on volume of WebEx traffic


• Majority of IT communications are within the US

• 2nd highest number of WebEx sessions outside the US is to India

IT to IT Collaboration GloballyNumber of WebEx Meetings Hosted from the United States


Questions & Answers

Documents

Cisco Systems Leveraging the Strengths of IT and Business for Rapid Tableau Adoption at Cisco PRESENTED BY Ben Torgesen & Sudharshan Seerapu