Cisco Prime Service Catalog 11.1 Quick Start Guide · Revised: December 13, 2017, Introduction Overview CiscoPrimeServiceCatalogsoftwareisaself-serviceportaltoorderandmanageanytypeofITservicesfromthedatacenterto

Cisco Prime Service Catalog 11.1 Quick Start Guide

Introduction 2

Overview 2

Before You Begin 2

Preparing the Virtual Appliance for Deployment 3

Installing Prime Service Catalog Virtual Appliance 4

Performing Post Installation Tasks 12

Upgrading the Cisco Prime Service Catalog Virtual Appliance 17

Uninstalling Prime Service Catalog 24

Limitations 24

Revised: December 13, 2017,

Introduction

OverviewCisco Prime Service Catalog software is a self-service portal to order and manage any type of IT services from the data center todesktop. You can also order Infrastructure as a Service (IaaS) such as virtual machines, fenced containers, and VACS (if integratedwith UCSD), and use Prime Service Catalog for lifecycle management of these entities.

Cisco Prime Service Catalog Virtual Appliance (OVF) package enables you to deploy Cisco Prime Service Catalog product as aVirtual Machine.

The Virtual Appliance comes with the following pre-installed and pre-configured software:

• Red Hat Enterprise Linux Operating System, version 7.1

• Red Hat OpenJDK, version 1.7.0_79

• Red Hat HTTP Server, version 2.4.6

•WildFly Application Server, version 8.2.0. Final

• Oracle 12c Database Enterprise Edition, version 12.1.0.2

• Puppet Master, version 3.8.1

• Prime Service Catalog (with Orchestration Service, and contents for applications), version 11.1

The Cisco Prime Service Catalog Quick Start Guide provides information on deploying and configuring Prime Service Catalog VirtualAppliance. For more information about using Prime Service Catalog, see the Cisco Prime Service Catalog 11.1 User Guide.

Before You Begin

System Requirements• The OVF file for Prime Service Catalog 11.1.1 Virtual Appliance can be deployed only in VMware vSphere version 5.x. Todeploy the Prime Service Catalog OVF file, you need to open a vSphere Client and connect it to your VMware vCenter Server5.x.

• Make sure that your VMware vCenter Server has enough resources to accommodate the Virtual Appliance: 4 CPU, 8 GB ofmemory, 100 GB of disk space.

If you plan to deploy the Cisco Prime Service Catalog Virtual Appliance in Completemode (all components in a single VM), we recommend increasing the VM's CPU countto 8, and memory to 16 GB.

Note

2

http://www.cisco.com/c/en/us/support/cloud-systems-management/prime-service-catalog/products-technical-reference-list.html

• An SMTP server is highly desirable but not required. After deploying the OVF, you can enter the SMTP server setting via theShell Menu, as described in the Installation Instructions. The SMTP server that you use must listen to port 25, and should notrequire authentication.

LicensingPrime Service Catalog is part of the Cisco ONE Enterprise Cloud Suite. Cisco ONE Enterprise Cloud Suite is licensed on a per serverbasis.

Prime Service Catalog is also licensed to manage desktop, communications, bring your own devices, and other end-user servicerequests through a catalog of workplace services for employees. When licensed for workplace services, the Prime Service Catalogis licensed on a per user basis.

These use cases are licensed separately. The licenses are determined as follows:

• Prime Service Catalog per server edition license is based on the number of servers managed by the product and Cisco ONEEnterprise Cloud Suite includes per server license.

• Prime Service Catalog per user edition license is based on the number of users who are given permission to access the product.

If you choose to use Prime Service Catalog to manage both data center and workplace use cases you need to license both the per userand per server options. You may also discuss the Enterprise License Agreement (ELA) with your account manager.

Prime Service Catalog is also an integral part of Cisco Intelligent Automation for Cloud.

For more information about licensing contact your account manager.

Preparing the Virtual Appliance for Deployment

Procedure

Step 1 Download the following zip files from cisco.com web site:

• CPSC-virtual_appliance_v11.1_Part1.zip



Step 2 Create a temporary directory that will contain the contents of the three zip files, for example, "C:\Temp\CPSC_11.1_VA".Step 3 Extract each of the three zip files into the directory created in the previous step, so that the contents of all three zip files

are located in the same directory.Step 4 From vSphere Client, deploy the OVF file by navigating to the directory containing the extracted files, and select the file

"CPSC-virtual_appliance_v11.1.88811.79.ovf"..Step 5 After the OVF is deployed as a VM in your VMware vCenter Server, power up the VM.

3

Installing Prime Service Catalog Virtual ApplianceUsing Cisco Prime Service Catalog 11.1.1 Virtual Appliance (OVF) package, you can deploy Cisco Prime Service Catalog in twomodes:

• Complete (All in One): This type of OVF installation performs a streamlined installation using default settings. All the VirtualAppliance components- Prime Service Catalog application, Prime Service CatalogDatabase, PuppetMaster, and the Orchestrationcomponents are installed on a single appliance. For installation steps, see Installing Prime Service Catalog Virtual Appliancefor a Complete (All-in-One) Setup .

• Distributed: This type of OVF installation will install all the Virtual Appliance components on different nodes. The nodesshould be deployed in the same order as shown in the Virtual Appliance prompt. You can also add additional Prime ServiceCatalog nodes to set up a cluster for failover. For installation steps, see Installing Prime Service Catalog Virtual Appliance fora Distributed Setup.

Installing Prime Service Catalog Virtual Appliance for a Complete (All-in-One) Setup

Before You Begin

• Prepare the Virtual Appliance for deployment. For more information, see Preparing the Virtual Appliance for Deployment

• After deploying the VA in your vCenter Server, make sure that you edit the VM and the change the specifications as:

◦Change the memory from 8 GB to 16 GB.

◦Change the CPU to "2 sockets, 4 core per socket" (total 8 CPU).

Procedure

Step 1 Open the VM's Console in your vSphere Client. VM console will display the following prompts:a) Do you want to configure DHCP or Static IP? Enter either the value dhcp or static.

If you select DHCP address, make sure that your VM is using a VMware network portgroup that is connected to aDHCP sever.

If you select Static IP address, you are prompted to enter the values for Static IP Address, Subnet Mask, DefaultGateway, Primary DNS Address, and (optionally) Secondary DNS Address.

You are prompted to confirm the values that you have entered before continuing.

b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name such aspsc.mydomain.com, or a short hostname, such as psc. Hostname value must begin with an alphabetic character, andmust contain only alphabetic characters, digits, hyphen, and period.

c) Appliance Node Type: Choose option 1 - Complete to install Prime Service Catalog application, Prime ServiceCatalog Database, Puppet Master, and the Orchestration components on a single appliance.

d) Password for System Components: Enter a common password that will be used for the following user(s):

• Shelladmin user

• Oracle system and sys users

• Prime Service Catalog Database user

4

• Prime Service Catalog Site Administrator

• Prime Service Catalog service Orchestration user

A valid password must conform to the following rule:

• Is between 8 to 16 character long

• Begins with an alphabetic character

• Contains at least one upper-case character

• Contains at least one lower-case character

• Contains at least one digit

• Contains at least one special character from the following list: ! ^ * - _

e) Proxy for Accessing External Internet: Enter y or n depending on whether your virtual machine is using proxy forexternal internet access.

After the value for the last prompt is entered, the VM will perform a series of tasks to boot up the Red Hat EnterpriseLinux operating system,and configure the Prime Service Catalog services. This process may take up to 10 minutes tocomplete. Wait until you see the message on the screen, which says that the Cisco Prime Service Catalog VirtualAppliance initialization completed successfully. The message will also contain the URL for Cisco Prime ServiceCatalog, similar to the one shown below:

The systemwill also show the details such as Host IP address, DB Port, DB Service Name and User Name for connectingto Prime Service Catalog Database, Puppet Master, and Orchestration components.

Step 2 Open a supported web browser and connect to the Prime Service Catalog URL. You should see the Login screen.Step 3 To login as the Site Administrator user of Prime Service Catalog, type admin in the User Name field, type the password

value that you provided in Step 1d in the Password field, and then click the Log In button. Once logged in, you shouldsee the Service Catalog home page.

The installation of the Prime Service Catalog Virtual Appliance is completed.

After the installation is complete, the following configurations are performed automatically:

• Puppet Master information is configured in the Administration module.

• AMQP host will point to the Orchestration node.

• AMQP port type for communicating with Rabbit MQ server will be set as SSL.

These configurations can be verified in Administration > Settings > AMQP.

5

What to Do Next

Proceed to the Post Installation Tasks section to perform the additional configuration tasks, which are required if you plan to usemore advanced features of Prime Service Catalog.

Installing Prime Service Catalog Virtual Appliance for a Distributed SetupIn the Distributed setup of OVF installation, all the Virtual Appliance components are installed on different nodes. The nodes shouldbe deployed in the same order as mentioned below. You can also add additional Prime Service Catalog nodes to set up a cluster forfailover.

• Installing the Database Node

• Installing the Prime Service Catalog Node

• Installing the Puppet Node

• Installing the Orchestration Node

• Installing Prime Service Catalog Cluster Node

Installing the Database Node

Before You Begin

Prepare the Virtual Appliance for deployment. For more information, see Preparing the Virtual Appliance for Deployment

Procedure

Open the VM's Console in your vSphere Client. The VM console will display the following prompts:a) Do you want to configure DHCP or Static IP? Enter either the value dhcp or static.

If you select DHCP address, make sure that your VM is using a VMware network portgroup that is connected to a DHCP sever.

If you select Static IP address, you are prompted to enter the values for Static IP Address, Subnet Mask, Default Gateway, PrimaryDNS Address, and (optionally) Secondary DNS Address.


b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name such aspscdb.mydomain.com, or a short hostname such as pscdb. Hostname value must begin with an alphabetic character, and mustcontain only alphabetic characters, digits, hyphen, and period.

c) Appliance Node Type: Choose option 2 - Distributed to install Prime Service Catalog application, Prime Service CatalogDatabase, Prime Service Catalog Cluster Node, Puppet Master, and the Orchestration components on different appliances.

d) Distributed Node Type: Choose option 1- Database Node to install Prime Service Catalog Database on a VM.e) Password for System Components: Enter a common password that will be used for the following user(s):

• Shelladmin user

• Oracle system and sys users




6





After the value for the last prompt is entered, the VM will perform a series of tasks to install and configure the Oracle databaseserver. This process will take a fewminutes to complete.Wait until you see the message on the screen, which says that the DatabaseNode has been successfully initialized. The message will contain the details to access Prime Service Catalog database.

The system will also show the details such as Host IP address, DB Port, DB Service Name, and User Name for connecting toPrime Service Catalog Database.

What to Do Next

Proceed to the Installing the Prime Service Catalog Node.

Installing the Prime Service Catalog Node

Before You Begin


• Set up the database node and ensure that it is up and running. For information on setting up a database node, see Installing theDatabase Node

Procedure

Step 1 Open the VM's Console in your vSphere Client. The VM console will display the following prompts:a) Do you want to configure DHCP or Static IP? Enter either the value dhcp or static.




b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name such aspsc.mydomain.com, or a short hostname such as psc. Hostname value must begin with an alphabetic character, andmust contain only alphabetic characters, digits, hyphen, and period.

c) Appliance Node Type: Choose option 2 - Distributed to install Prime Service Catalog application, Prime ServiceCatalog Database, Prime Service Catalog Cluster Node, Puppet Master, and the Orchestration components on differentappliances.

d) Distributed Node Type: Choose option 2 - Prime Service Catalog Node to install Prime Service Catalog using anexternal database on a VM.

e) Password for System Components: Enter a common password that will be used for the following user(s):

• Shelladmin user

• Prime Service Catalog Site Administrator user

7

• JMS users








Keep this password handy as this is the password for the Prime Service Catalog admin user and will be usedwhile deploying the Orchestration node.

Note

f) Multicast IP Address: Enter a unique multicast IP address in your network environment, for use by Prime ServiceCatalog server.

g) Multicast Port number: Enter a unique multicast port number in your network environment, for use by the PrimeService Catalog server.

If you plan to deploy multiple Prime Service Catalog nodes in a clustered configuration, ensure that you usethe same Multicast Address and Port number for all the nodes.

Note

h) Database Hostname or IP address: Enter the IP address of the machine where database node was installed.i) Enter other database details such as the database port, Oracle service name, and the Oracle system user password.

After the value for the last prompt is entered, the VM will perform a series of tasks to boot up the Red Hat EnterpriseLinux operating system, and configure the Prime Service Catalog services. This process may take up to 10 minutes tocomplete. Wait until you see the message on the screen, which says that the Cisco Prime Service Catalog VirtualAppliance initialization completed successfully. The message will also contain the URL for Cisco Prime ServiceCatalog.

Step 2 Open a supported web browser and connect to the Prime Service Catalog URL. You should see the Login screen.Step 3 To login as the Site Administrator user of Prime Service Catalog, type admin in the User Name field, type the password

value that you provided in Step 1e in the Password field, and then click the Log In button. Once logged in, you shouldsee the Service Catalog home page.

What to Do Next

Proceed to the Installing the Puppet Node.

Installing the Puppet Node

Before You Begin


• Make sure the database and Prime Service Catalog nodes are up and running.

8

Procedure





b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name such aspuppet.mydomain.com, or a short hostname such as puppet. Hostname value must begin with an alphabetic character, and mustcontain only alphabetic characters, digits, hyphen, and period.


d) Distributed Node Type: Choose option 3 - Puppet Master to install Puppet Master on a VM.e) Password for System Components: Enter a common password that will be used for the following user(s):

• Shelladmin user








After the value for the last prompt is entered, the VM will perform a series of tasks to install the Puppet Master files. This processmay take few minutes to complete. Wait until you see the message on the screen, which says that the Puppet Node has beensuccessfully initialized.

What to Do Next

Proceed to the Installing the Orchestration Node.

Installing the Orchestration Node

Before You Begin


• Make sure that the database, Prime Service Catalog, and the Puppet Master nodes are up and running.

9

Make sure that the root user is enabled on both the Prime Service Catalog and the PuppetMaster nodes. To enable root user, use the Shell Menu calledManage Users on eachNode. For information on Shell Menu, see Launching Shell Menu.

Note

Procedure





b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name, such asorchestration.mydomain.com, or a short hostname, such as orchestration. Hostname value must begin with an alphabeticcharacter, and must contain only alphabetic characters, digits, hyphen, and period.


d) Distributed Node Type: Choose option 4 - Orchestration Node to install the Orchestration component on a VM.e) Password for System Components: Enter a common password that will be used for the following user(s):

• Shelladmin user

• Prime Service Catalog Service Orchestration user

• RabbitMQ user








f) Enter the following details for other nodes as shown below:

• Database Host or IP address

• Database Port

• Oracle Service Name

• Prime Service Catalog Database Username and Password

• Prime Service Catalog Hostname or IP address

10

• Prime Service Catalog host root password

• Prime Service Catalog Site Administrator password

• Puppet Master hostname or IP address

• Puppet Master host root password

After the value for the last prompt is entered, the VM will perform a series of tasks to initialize the Orchestration node, and startthe orchestration services. This process may take a few minutes to complete. Wait until you see the message on the screen, whichsays that the Orchestration node has been successfully initialized. The message will contain the details to access Orchestrationnode.

What to Do Next

Proceed to the Installing Prime Service Catalog Cluster Node section if you want to configure a clustered environment for PrimeService Catalog .

Installing Prime Service Catalog Cluster Node

Use the procedure detailed here only if you want to configure a clustered environment for Prime Service Catalog. In this section, youwill deploy the OVF file for a second Prime Service Catalog Node, that will act as a secondary cluster node. The first Prime ServiceCatalog Node that you already have will act as the primary cluster node.

Before You Begin

• Prepare the Virtual Appliance for deployment. For more information, see Preparing the Virtual Appliance for Deployment.

• Set up the database node and ensure that it is up and running. For information on setting up a database node, see Installing theDatabase Node .

• Install the Prime service Catalog node and ensure that it is up and running. For more on installing a Prime Service Catalog node,see Installing the Prime Service Catalog Node .

• Make sure that root login is enabled on the Prime Service Catalog Primary node. You can enable the root login through shelladmin menu. For more information, see Launching Shell Menu.

• Make sure that all the Firewall ports for services such as Service Link, Domain Controller, and Prime Service Catalog ApplicationManagement Port are open. You can enable these ports through shell admin menu. For more information on Shell Menu, seeLaunching Shell Menu.

Procedure

Step 1 Open the VM's Console in your vSphere Client. The VM console will display the following prompts:a) Do you want to configure DHCP or Static IP? Enter either the value dhcp or static.




11

b) Appliance Hostname: Enter the hostname for your VM. You can enter a Fully Qualified Domain Name such aspsc.mydomain.com, or a short hostname such as psc. Hostname value must begin with an alphabetic character, andmust contain only alphabetic characters, digits, hyphen, and period.

c) Appliance Node Type: Choose option 2 - Distributed to install Prime Service Catalog application, Prime ServiceCatalog Database, Prime Service Catalog Cluster Node, Puppet Master, and the Orchestration components on differentappliances.

d) Distributed Node Type: Choose option 5 - Service Catalog Cluster Node to install the additional Prime ServiceCatalog Cluster Node on a VM.

e) Prime Service Catalog Cluster Node:Choose option 1 - PSC Cluster Node 2 to set up a two node cluster. If youwant to set up a three node cluster, then execute the option 2 - PSC Cluster Node 3.

f) Domain Controller Hostname or IP address: Enter the IP address of the machine where domain controller is installed.g) Domain Controller Password: Enter the password to access the domain controller node.h) Enter the root password for Prime Service Catalog Domain Controller node.i) Multicast IP Address: Enter the same multicast IP address used by the Prime Service Catalog primary node.j) Multicast Port number: Enter the same multicast port number used by the Prime Service Catalog primary node.

Make sure that you enter the sameMulticast IP Address and Port number as those entered for the Prime ServiceCatalog primary node.

Note

Step 2 The Prime Service Catalog Node that you just deployed is the secondary cluster node. You must go back to the primarycluster node, and add the information of the second Prime Service Catalog Node to the load balancer. To do this, log inas shelladmin user on the first Prime Service Catalog Node, and choose theManage Cluster shell menu. For moreinformation on how to use the shell menu, see Launching Shell Menu.

What to Do Next

Proceed to Post Installation Tasks section to perform the additional configuration tasks, which are required if you plan to use moreadvanced features of Prime Service Catalog .

Performing Post Installation TasksThis section consists of the following sub-sections:

• Launching Shell Menu

• Configuring SMTP

• Configuring Proxy Server Settings

Launching Shell MenuThe Shell Menu allows you to perform various administrative tasks for the Virtual Appliance such as configuring SMTP setting,configuring Proxy server, changing passwords, starting and stopping services on the Linux operating system, etc.

Login to the Virtual Appliance as the shelladmin user. You can do this via the VM Console in your vSphere Client, or via an SSHconnection to the IP address of the VM. On the Login Prompt, type shelladmin for the user name, and type the password value thatyou provided in Step 1d of the Installing Prime Service Catalog Virtual Appliance for a Complete (All-in-One) Setup section. Oncelogged in, you will see the Shell Menu depending upon the type of installation. Following is the list of commands that appears in aShell Menu for different types of installation. For details on these prompts, see the table below.

Complete (All-in-One) Installation Shell Menu Options

12

• Manage Users

• Display Service Status

• Stop Services

• Start Services

• Manage Databases

• Manage Firewall

• Manage Puppet Master

• View/Configure Network Interface

• View/Configure SMTP

• View Logs

• Show Version

• Install Applications and Patch

• Login as Root

• Shutdown Appliance

• Reboot Appliance

• Quit

Database Node Shell Menu Options

• Manage Users


• Stop Services

• Start Services

• Manage Datasource


• View Logs

• Show Version

• Apply Patch

• Login as Root



• Quit

Prime Service Catalog Node Shell Menu Options

• Manage Users


13

• Stop Services

• Start Services

• Manage Firewall


• View/Configure SMTP

• View Logs

• Show Version

• Apply Patch

• Login as Root



• Quit

Puppet Node Shell Menu Options

• Manage Users


• Stop Services

• Start Services

• Manage Puppet Master


• View Logs

• Show Version

• Apply Patch

• Login as Root



• Quit

Orchestration Node Shell Menu Options

• Manage Users


• Stop Services

• Start Services


• Manage Data Source

14

• View Logs

• Show Version

• Apply Patch

• Login as Root



• Quit

The following table contains the descriptions of all the menu items available on the Shell Menu:

For some of the menu items, you may be presented with a list of choices to select. If you don’t see anychoices that you want and you want to get back to the previous menu, press Control-C (Ctrl+C).

Note

DescriptionMenu

This menu option allows you to enable or disable root access to Linux, and to set the passwordfor the root user. It also allows you to change the System Passwords for the Virtual Appliance.

Manage Users

This menu option displays the status (running or stopped) of all services on the VM that are relatedto the Prime Service Catalog.

Display Services Status

This menu option allows you stop individual services on the VM, such as, Prime Service CatalogServices, Orchestration Services, Prime Service Catalog, Prime Service Link, and so on.

Stop Services

This menu option allows you to start individual services on the VM.Start Services

This menu option allows you to perform database backup, restore, execute custom SQL ondatabase, and update the data source.

Manage Databases

This menu option allows you to update the existing database source in Prime Service Catalog.Manage Data Source

This menu option allows you to open or close the TCP port numbers for certain services.Manage Firewall

This menu option allows you to view the Puppet Master certificate.Manage Puppet Master

This menu option allows you to view the existing network information, and to configure the proxyserver settings.

Note: The Virtual Appliance is not required to have Internet access. If you want to have Internetaccess for the Virtual Appliance, and your network requires your VM to go through a proxy serverto connect to the internet, use this menu to configure the proxy settings on your VM.

View/Configure NetworkInterface

This menu option allows you to configure the SMTP server setting.View/Configure SMTP

This menu option allows you to view the runtime logs of various services on the VM.View Logs

15

DescriptionMenu

This menu option displays the version information for the Prime Service Catalog product and itsrelated components.

Show Version

This menu option allows you to install a patch for the appliance, should there be a patch releasedby Cisco in the future for this version of the Virtual Appliance.

Apply Patch

This menu option allows you to login to Linux as the root user. You must first enable the rootaccess via Shell MenuManage Users option.

Login as Root

This menu option shuts down the Linux operating system and power off the VM.Shutdown Appliance

This menu option reboots the Linux operating system.Reboot Appliance

This menu option logs you out of Linux and returns you to the Linux Login Prompt.Quit

Configuring SMTPThe Prime Service Catalog service needs to connect to an SMTP server for all outbound emails. To configure the SMTP server:

Procedure

Step 1 From the Shell Menu, select option View/Configure SMTP.Step 2 Select the sub-menu option Configure SMTP. You will be prompted to enter the Fully Qualified Domain Name (or the

IP address) of the SMTP server, and a valid Support Email Address. Press Enter to continue to configure the SMTP.

Configuring Proxy Server SettingsIf your VM must go through a proxy server to connect to the internet, do the following on the Shell Menu:

Procedure

Step 1 Select the option View/Configure Network Interface.Step 2 Select the sub-menu optionConfigure Proxy Settings. You will be prompted with several questions regarding your proxy

server. The system will reconfigure the appliance to use the proxy settings that you have entered.Step 3 To verify the proxy settings, select the sub-menu option View Proxy Settings. Otherwise, select the sub-menu option

Return to Previous Menu to get back to the main Shell Menu screen.

16

Configuring Prime Service Catalog Virtual Appliance With Cisco ONE Enterprise Cloud Suite

Procedure

Step 1 Log in to Prime Service Catalog as Site Administrator.Step 2 Go to the Service Link module and ensure that the UCSD Agent is up and running.Step 3 Go to Service Designer > Services.Step 4 Expand the Reserved Services folder, and then click the UCSD Application Template Service template.Step 5 Choose Plan, and then click the Publish HeatTemplate task.

The task details appear in the lower pane.Step 6 In the General tab, choose the workflow type, and then click the… button.

A dialog box appears.Step 7 Choose a public key, and then click Save.Step 8 Go to Administration > Settings.Step 9 Enable the UCSD Scheduler option, and then click Update.

Upgrading the Cisco Prime Service Catalog Virtual ApplianceTo upgrade to Cisco Prime Service Catalog Virtual Appliance 11.1, you must perform a migration process rather than an in-placeupgrade. This is because many components have been upgraded between 11.0 and 11.1, such as the Operating System, OpenStack,RabbitMQ, Orchestration, and so on. Therefore, you must deploy a new 11.1 virtual appliance prior to migrating the existing 11.0virtual appliance. For instructions to deploy Cisco Prime Service Catalog Virtual Appliance 11.1, see Installing Prime Service CatalogVirtual Appliance .

At a high level, the upgrade procedures are as follows:

Table 1: High-Level Upgrade Procedures

Go to Administration > Settings and disable the UCSDScheduler option.

Disable the UCS Director automatic polling flag.This setting should be disabled on the Prime ServiceCatalog 11.0 virtual appliance set up .

Step 1

See Backing up the Database on Cisco Prime Service CatalogVirtual Appliance 11.0

Back up the database on 11.0 virtual appliance.Step 2

See Installing Prime Service Catalog Virtual ApplianceDeploy new 11.1 virtual appliance in Distributed orComplete (All-in-One) setup.

Step 3

See Restoring the Database on Cisco Prime Service CatalogVirtual Appliance 11.1

Restore the database from 11.0 virtual appliance to11.1 virtual appliance.

Step 4

See Executing the Upgrade Patch on 11.1Execute the upgrade patch on 11.1 Prime ServiceCatalog node.

Step 5

17

See Executing the 11.1 PatchExecute the cumulative patch for Cisco PrimeService Catalog Release 11.1.

Step 6

See Performing Post-upgrade Tasks for the Virtual AppliancePerform the post upgrade steps to complete theupgrade/migration process.

Step 7

Backing up the Database on Cisco Prime Service Catalog Virtual Appliance 11.0

Procedure

Step 1 Login to the Virtual Appliance as the shelladmin user and the password that you had provided while Installing PrimeService Catalog Virtual Appliance 11.0. Once logged in, you will see the Shell Menu.

Step 2 Back up database. SelectManage Databases > Backup Prime Service Catalog Database. While taking the backup ofthe database, you will be prompted for the following values:a) Do you want to proceed: Enter y to proceed with the database backup.b) Prime Service Catalog Database Administration Password: Enter the database administration password, which is

the Oracle System user.After the value for the last prompt is entered, the VM will perform a series of tasks to backup the Oracle database. Thisprocess will take a few minutes to complete. Wait until you see the message on the screen, which says that the Backupperformed successfully. After the backup is done, the system will ask you whether you want to start all Prime ServiceCatalog services and Orchestration service. You can start the services on 11.0 virtual appliance.

Step 3 Ensure database backup was successful.Step 4 Obtain the IP address of this machine where the 11.0 VA is installed. From the Shell Menu, select View/Configure

Network Interface > View Network Details.Step 5 Enable the root user. From the Shell Menu, selectManage Users > Enable Root Access.Step 6 Login as the root user. From the Shell Menu, select Login as Root.Step 7 Rename the backup file.

a) Access the Oracle Backup Directory by executing the following command:cd /opt/cisco/.backups/oracle/cpscuser

b) Rename the backup file by executing the following command:mv CPSCUSER_backup_<timestamp>.dmp CPSCUSER_11.0_backup.dmp

What to Do Next

Install the 11.1 virtual appliance. For more information, see Installing Prime Service Catalog Virtual Appliance .

Restoring the Database on Cisco Prime Service Catalog Virtual Appliance 11.1

Before You Begin

Ensure that the Prime Service Catalog and Orchestration services are stopped on all of the Virtual Appliance nodes.

18

If you have deployed a distributed 11.1 virtual appliance, perform the following steps on the databasenode.

Note

Procedure

Step 1 Login to the Virtual Appliance as the shelladmin user and the password that you had provided while Installing PrimeService Catalog Virtual Appliance 11.1. Once logged in, you will see the Shell Menu.

Step 2 Enable the root user. From the Shell Menu, selectManage Users > Enable Root Access. When you enable the root access,the VM console will display the following prompts:a) Do you want to enable the root access: Enter y to enable the root access.b) Do you want to change the root password: Enter y to change the root password.

Step 3 Copy the 11.0 database backup from the 11.0 virtual appliance to 11.1 virtual appliance. To copy, do the following on the11.1 virtual appliance:a) Login as the root user.b) Go to the Oracle Backup Directory by executing the following command:

cd /opt/cisco/.backups/oracle/cpscuser

c) Execute the following command to copy the backup files to 11.1:scproot@<ip_of_11.0_VA>:/opt/cisco/.backups/oracle/cpscuser/CPSC_11.0_backup.dmp.

Step 4 Change the backup file ownership and permissions:chown oracle.oracle CPSCUSER_11.0_backup.dmpchmod a+r CPSCUSER_11.0_backup.dmp

Step 5 Login to the 11.1 Virtual Appliance as the shelladmin user.Step 6 Restore the database. SelectManage Databases > Restore Prime Service Catalog Database. While restoring of the

database, you will be prompted for the following values:

1 Do you want to proceed: Enter y to proceed with the database restore process.

2 Select the Backup file to restore: Select the backup file: CPSCUSER_11.0_backup.dmp that you want to restore.

3 Enter the Oracle System user password

4 Enter the Prime Service Catalog Database user password

5 Enter the Prime Service Catalog Site Administrator password

6 Enter the Prime Service Catalog Orchestration user password

After the value for the last prompt is entered, the VM will perform a series of tasks to restore the Prime Service Catalogdatabase. This process will take a few minutes to complete. Wait until you see the message on the screen, which says thatthe Restore was performed successfully.

After the restore is done, the system will ask you whether you want to start all Prime Service Catalog services.

DO NOT start the Prime Service Catalog services after the restore. This is because the Prime Service Catalogapplication is on 11.1 version, and the database is still on 11.0 version. Start the services only after the upgradepatch is installed on the 11.1 virtual appliance. For more information on installing patch, see Executing the UpgradePatch on 11.1.

Note

19

What to Do Next

Install the Upgrade Patch and the cumulative patch for 11.1. For more information, see Installing the Upgrade Patch and Executingthe 11.1 Patch.

Exporting Prime Service Catalog Schema and Importing to the External Oracle Database

Procedure

Step 1 Back up the database. For detailed procedure, see section Backing up the Database on Cisco Prime Service Catalog VirtualAppliance 11.0, on page 18.

Step 2 Login as the root user on the Prime Service Catalog Virtual Appliance.Step 3 Go to the Oracle Backup Directory by executing the following command:

cd /opt/cisco/.backups/oracle/cpscuser

Step 4 Execute the following command to copy the backup files from previous Virtual Appliance to the external Oracle database:scp CPSCUSER_backup_<timestamp>.dmp root@{IP_of_external oracle database}:/<external oracle directory>

Step 5 Enter the password of the external oracle database.Step 6 Execute the following command on the external oracle to create the directory in the external oracle database by logging

in as system user:SQL> create or replace directory CPSC_BACKUPS as ‘opt/cisco/.backups/oracle/cpscuser’

Step 7 Execute the following command on the external oracle to verify the location of the dump file in the specified directory:SQL> select directory_name,directory_path from dba_directories

Step 8 Execute the following command on the external oracle to import the backup files:impdp <systemuser>_schemas=cpscuser directory=CPSC_BACKUPS dumpfile=CPSCUSER_backup_<timestamp>.dmp

Executing the Upgrade Patch on 11.1

Before You Begin

1 Download the virtual appliance upgrade patch (CPSC-11.1-VA_Upgrade_89115.4.zip) for Prime Service Catalog fromwww.cisco.com. Navigate to the following path to download the VA patch: Home > Products > Cloud and Systems Management> Service Catalog > Prime Service Catalog > Prime Service Catalog 11.1 > Prime Service Catalog Patches.

2 Host the patch zip file on an internal web site that can be accessed by the 11.1 Virtual Appliance.

3 Install the "CPSC-11.1-VA_Upgrade_89115.4.zip" on the Prime Service Catalog 11.1 virtual appliance. Perform the steps in theprocedure below to install this upgrade patch.

20

http://www.cisco.com/c/en/us/td/docs/net_mgmt/datacenter_mgmt/intel_auto/service_portal/v_11_1/quick_start/guide/Cisco_Prime_Service_Catalog_11_1_Quick_Start_Guide.html#task_4F307B96279E490BBA9AA78564177A56

Depending on the type of virtual appliance setup, perform the following procedure on the nodes specifiedbelow:

Note

• If you have a Complete (All-in-one) setup, perform these steps on the Complete node.

• If you have Distributed non-clustered setup, perform these steps on the Prime Service Catalog node.

• If you have Distributed clustered setup with multiple instances of Prime Service Catalog nodes,perform these steps only on the Prime Service Catalog Primary node.

Procedure

Step 1 Login to the 11.1 Virtual Appliance as the shelladmin user.Step 2 Install the 11.1 Upgrade Patch. From the Shell Menu, select Install Applications and Patches.Step 3 Enter the URL to the patch, and answer all prompts with appropriate values. After the value for the last prompt is entered,

the VM will perform a series of tasks to install the patch. This process will take a few minutes to complete. Wait until thepatch is successfully installed.

Step 4 Reboot your virtual machine.

What to Do Next

Proceed to install the cumulative patch for Cisco Prime Service Catalog Release 11.1. For more information, see Executing the 11.1Patch.

Executing the 11.1 PatchDownload the virtual appliance software patch (11.1_VA_Patch_ v4a) for Prime Service Catalog from www.cisco.com. Also,download the README available with this patch for the installation instructions, and the high-level descriptions of the featureenhancements and bug fixes included in the patch. This patch is to be applied to the Virtual Appliances that are running Cisco PrimeService Catalog and Orchestration. In a distributed install this means the "Prime Service Catalog" nodes should be patched, includingany cluster Prime Service Catalog nodes and lastly the Orchestration node.Download the 11.1 patch and the README from the following location on www.cisco.com:

Home > Products > Cloud and Systems Management > Service Catalog > Prime Service Catalog > Prime Service Catalog 11.1 >Prime Service Catalog Patches.

Before You Begin

Before applying this cumulative patch, make sure that all Prime Service Catalog nodes are up and running.

What to Do Next

Perform the post upgrade steps to complete the upgrade/migration process. See Performing Post-upgrade Tasks for the VirtualAppliance.

21

Performing Post-upgrade Tasks for the Virtual Appliance

Procedure

Step 1 Log in to the Service Catalog application as a Site Administrator user.Step 2 Navigate to the Administration module > Manage Connections > Puppet and add a new or modify the existing puppet

master connection:

• Name = "PuppetMaster"

• Host name = host name of your puppet master server for the 11.1.1 virtual appliance

• Protocol =http

• Port =4433

• Username = pmadmin

• Password

• End Point API= /classifier-api/v1

Step 3 Update UCSD users, groups, infrastructure templates, containers.a) Navigate to the Administration module > Manage Connections > UCS Director.b) Select the UCSD server and import data into Prime Service Catalog using Connect and Import option.

Step 4 Update the public key value for the new 11.1 virtual appliance:a) Go to Administration > Settings > AMQP page.b) For a distributed setup, change AMQP Host to IP address of the Orchestration node.c) If the AMQP port type is not SSL, change the AMQP Port Type to SSL and add the SSL certificate. To add the SSL

certificate, do the following:

1 Login to Orchestration node as a root user.

2 Open the file /etc/rabbitmq/certs/cacert.pem and copy the entire value.

3 In the Administration > Settings > AMQP, click onAdd/Edit Certificate. Enter the value copied in the previousstep for the root CA certificate.

d) From the AMQP Public Key drop down option, choose an existing public key, and modify the existing key with thenew modulus and exponent value. To get the new values, do the following:

1 Login to the Orchestration node as a root user, and open the file /etc/psc/lock/publickey.xml

2 Copy the text between <modulus> </modulus> and enter this value in theModulus field.

Before entering the Modulus value, remove the spaces between the copiedtext.

Note

3 Copy text between <exponent> </exponent> and enter this value in the Exponent field.

4 Click Save.

5 Copy the value of GUID.

6 In the AMQP Public Key field, choose the key you have been modifying in the above steps and click Update.

22

7 Click on Test AMQP Connection to verify connection was successful.

e) Update the Orchestration node with the GUID value. To update, do the following:

1 Login to the Orchestration node as a root user.

2 Edit file /etc/heat/server.json file.

3 Replace the UUID with the GUID copied in step d5.

Step 5 Re-start the Orchestration services. To start the services, do the following:

1 Login to the Orchestration node as the shelladmin user. You can do this via the VM Console in your vSphere Client,or via an SSH connection to the IP address of the orchestration VM.

2 On the Login Prompt, type shelladmin for the user name, and type the password value.

3 From the Orchestration node Shell Menu options, select option 3 to stop the services first, then select option 4.

Step 6 Login to the Orchestration node as a root user and verify that the Orchestration node is connected to AMQP. To verify,do the following:

1 On the orchestration node, access the file /etc/psc/orchestration/orchestration_log_config.json.2 In the log file, modify the parameter value "level":"DEBUG".

Step 7 Rebuild all application services from 11.0.a) Login to Prime Service Catalog as a Site Administrator user.b) Access the Stack Designer module.c) Select an application template and click Edit Service.d) Build the service and save.Repeat these steps for all the application templates that were upgraded from 11.0.

Step 8 (Optional) This step is applicable only if the Docker app was used in 11.0. After the upgrade, select an application templatewith Docker software, click on the software and do the following:

1 Change the Docker version from 1.4.1 to the latest.

2 Set the Docker registry to private registry or a public docker hub (for example: https://hub.docker.com/login/).

3 Enter the values for RegistryUsername, RegistryPassword, and RegistryUserEmail .

4 Click Save after updating the Docker configuration.

5 Rebuild the Docker application service.

23

Uninstalling Prime Service Catalog

Removing Virtual Appliance

Procedure

Step 1 Login to vSphere Client and connect to your VMware vCenter Server.Step 2 Right-click the Prime Service Catalog Virtual Appliance, go to Power > Shut Down Guest (or choose Power Off).Step 3 Right-click the Prime Service Catalog Virtual Appliance, select Delete from Disk option to remove the VM.

The Prime Service Catalog Virtual Appliance is removed.

Limitations

Additional Configuration for Firefox ESR 31.x BrowserIf you use the Firefox ESR 31.x browser and have problem connecting to the Prime Service Catalog URL, you may need to performthe configuration settings for your Firefox as described in this section.

Procedure

Step 1 Launch Firefox.Step 2 On the Address field, type about:configStep 3 Click I'll be careful, I promise! to continue.Step 4 Enter tls in the Search box.Step 5 Change the following config parameters if necessary:

security.tls.version.max = 3

security.tls.version.min = 1

services.sync.prefs.sync.security.tls.version.max = true

services.sync.prefs.sync.security.tls.version.min = true

24

Step 6 Select Tools > Options menu (or Firefox > Preferences menu, if you are on Mac Operating System).Step 7 Click Advanced.Step 8 Select the Certificates tab.Step 9 Click View Certificates.Step 10 Select Authorities tab.Step 11 Scroll down until you see a section called Cisco or Cisco Systems, Inc..Step 12 Select all certificates under Cisco or Cisco Systems, Inc. section, and click Delete.Step 13 Click OK at confirmation prompt.Step 14 Click OK to close the Certificate Manager popup.Step 15 Click OK to close the Options popup.

You can now access the Prime Service Catalog HTTPS URL using Firefox ESR 31.x.

25

© October 2015-November 2015 Cisco Systems, Inc. All rights reserved.

Europe HeadquartersAsia Pacific HeadquartersAmericas HeadquartersCisco Systems International BVAmsterdam, The Netherlands

Cisco Systems (USA) Pte. Ltd.Singapore

Cisco Systems, Inc.San Jose, CA 95134-1706USA

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on theCisco Website at www.cisco.com/go/offices.

Documents

Cisco Prime Service Catalog 11.1 Quick Start Guide · Revised: December 13, 2017, Introduction Overview CiscoPrimeServiceCatalogsoftwareisaself-serviceportaltoorderandmanageanytypeofITservicesfromthedatacenterto