At-a-Glance

Simplify Processes with a Single Licensing Agreement Technology needs are constantly shifting. Organizations have to adopt quickly to stay competitive. They also cannot afford to be bogged down in process when their skills and talents can be much more productive when focused in other areas. Simplifying and standardizing the software buying process is now essential.

A New Software Solution ModelAn ELA provides a simple, flexible, consistent and scalable platform with architecture specific access for defined suites of software including services for your entire worldwide organization in a single, co-terminated multiyear agreement. A full set of applications is included in each software suite offered, along with updates and upgrades for on-going innovation during the term of the agreement.

The ELA pricing model includes investment protection for existing licenses and services. You pay a fixed price based on your number of devices, knowledge workers, and/or users as required for current ELA offerings in Cisco ONE or Collaboration. A 20% growth allowance is built in throughout the term of the agreement at no extra charge. So you get budget predictability with no “true-ups” during the term of the agreement. Contracts last three or five years and can be combined with Cisco Capital offers. And it’s all easy to manage, thanks to the single global ELA portal.

Why buy an ELA from Cisco:• Architecture specific access

• 3 or 5 year fixed price (Best Unit Price)

• Defined suites of software and services

• Blanket enterprise wide service coverage and co-terminatedservice coverage

• Scale as needed with 20% growth included

• Cisco Exclusive “True-Forward” growing faster then current yearallocation above 20%—pay later

Cisco EnterpriseLicense Agreement 2.0(ELA)

© 2016 Cisco and/or its affiliates. All rights reserved.

Benefits• Condenses complex software

SKUs into customized simplesolution subscriptions

• Simplify licensingmanagement with just oneagreement for your entireworldwide organization

• Scale to meet changingbusiness needs with licensesthat allow unlimited growthand provide updates andupgrades

• Includes True-Forwardwhich allows for growthabove the allocated 20%with no retroactive charge

• Control costs with volumepricing, budget predictability,and investment protection forexisting licenses and services

The ELA offer includes multiple software suite options(see Table 1) and is available in more than 40 countries.

Table 1. Cisco ELA Software Suites

Software Suites Core Suite Capabilities*

Cisco ONE Software Data Center Networking - Data Center Fabric - Foundation for Networking

Data Center Compute - Enterprise Cloud Suite - Foundation for Compute

WAN - Wan Collaboration - Foundation for WAN

Access Switching - Campus Fabric - Foundation for Switching

Access Wireless - Advanced Mobility Services - Foundation for Wireless

Security (Coming Soon) • Email Security

• Endpoint Security

• ISE

• Web Security

• Advanced Threat

• NGFW/NGIPS

Unified Communications Suite

and Multi-Party Suite

• Cisco Unified Communications Manager includingSession Manager

•

• Cisco Unity Connection Unified/Voice Messaging

• Attendant Console Standard/Advanced

• Emergency Responder (E911)

• Call Manager Express (CME), Unity Express (UE)

• Survivable Remote Site Telephony (SRST)

• TelePresence Multiparty Video Conferencing

• TelePresence Conference Bridging ResourceManagement and Administration

• JITC MCU, ISDN Gateway, and Serial Gateway

Prime Collaboration

Suite (Requires Unified

Communications Suite)

• Provisioning - Policy Creation, MACD, andService Activation

• Assurance - Real-time Monitoring,Troubleshooting, and Testing

• Analytics - Historic Quality, Performance,Technology Consumption, and End-user Trending

At-a-Glance

© 2016 Cisco and/or its affiliates. All rights reserved.

Cisco Expressway Series (Expressway C andExpressway E) firewall traversal for mobile andremote access, including Microsoft integration

WebEx On-Premises Suite • General Purpose Web Conferencing

Cisco Spark Suite Options • Spark Meet with WebEx Meeting Center or SparkMeet with WebEx Enterprise Center

• Collaboration Meeting Rooms (Optional)

• Toll Named User Audio (Optional)

Cloud Conferencing Suite

(Meeting Center)• Web and Video Conferencing (Cloud-Based)• General Conferencing (Cloud-Based)• Instant Messaging (Cloud-Based)

• Cloud Connected Audio (Optional)

HCS-Large Enterprise (LE)

Management Suite (Requires

Unified Communications Suite)

• Zero-Touch Provisioning• Subscriber Management• Assurance: Real-time Monitoring,

Troubleshooting, and Testing

Customer Collaboration Suite

• Cisco Unified Contact Center Enterprise (UCCE)Platform and Applications

• Inbound and Outbound Call Handling, Real-timeand Historical Call Reporting

• Social Media Monitoring, Queuing, and Workflow• IP-based Self-service and Call-routing Platform,

Including Reporting

Prime Collaboration

Suite – Contact Center

Assurance Option

(Requires Customer

Collaboration Suite)

• Topology

• Event Correlation/Reduction Tailored to theUCCE Deployment

• Performance Dashboard

• Call Trace and Analysis

© 2016 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R) C45-735661-00 05/16

At-a-Glance

Next Steps

To learn more about the Cisco ELA, please contact your regional territory manager.

Cisco Software Support Service (SWSS) simplifies customer engagements, drives renewals, and helps our customers protect their software investments. We want every customer who buys Cisco software to get great software support services. We also want to grow and win more together with our partners and distributors. Selling SWSS with every software order can help drive renewals and recurring revenue. This valuable service is required for a minimum of one year at point of sale, simplifying the purchasing process. Any new orders require that SWSS is attached for a minimum of 12 months duration. All SWSS contracts will co-terminate to end of agreement. SWSS support will be entitled at the product family level for each suite the customer is entitled to within the ELA.

During the ELA term, customer must maintain a Smart Net Total Care (SNTC) contract for hardware support, which includes hardware advanced replacement, base OS support, and smart capabilities to ensure complete support on all Cisco ONE solutions. Customer may choose to purchase software licenses at any point in time.

SWSS support will be entitled at the product family level for each suite the customer is entitled to within the ELA.

Service Notes:

SWSS Includes: 24x365 TAC support, major software upgrades and updates license portability (with Cisco ONE Software purchases) Online resources

Provisioning - Policy creation, MACD, and service activation with Assurance & Analytics

•

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