Cisco Customer Education · · 2016-11-30Cisco Customer Education. This session was recorded via Cisco WebEx! ... What Is the Cisco Customer Education Series? Welcome from Sysco!

Cisco Customer Education

This session was recorded via Cisco WebEx! You can watch the live session recording HERE.

Ditch The Dinosaur -Modernize Your Business with Cisco Collaboration

https://acecloud.webex.com/acecloud/lsr.php?RCID=c4875ff376a04250814ac1f08f3bfebe

Presentation Agenda Welcome from Cisco

Welcome to the 21st Century

Why Cisco, Conclusion

A Tale of Two Collaboration Customers

Building Business Value

Priors:Cisco Sales and Channels (11 yrs)President and CEO (6 yrs) - Cisco Premier Partner Director of Sales (2 yrs) - Cisco Silver PartnerFinancial Analyst (7 yrs) - Sprint Corporation

About Your HostBrian AveryTerritory Business ManagerCisco Systems, [email protected]

CCE is an educational session for current and prospective Cisco customers

Designed to help you understand the capabilities and business benefits of Cisco technologies

Allow you to interact directly with Cisco subject matter experts and ask questions

Offer assistance if you need/want more information, demonstrations, etc.

What Is the Cisco Customer Education Series?

Welcome from Sysco!

Cisco Confidential 5

Computer scientists, Len Bosackand Sandy Lerner found Cisco Systems

Bosack and Lerner run network cables between two different buildings on the Stanford University campus

A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born

1984

WellFleet

SynOptics

3Com

ACC

DEC

Proteon

IBM

Bay Netw orks

Newbridge

Cabletron

Ascend

Fore

Xylan

3ComNortel

Ericsson

Alcatel

JuniperLucent

Siemens

NECFoundry

Redback

Riverstone

Extreme AristaHP

Avaya

Juniper

Huawei

Aruba

Brocade

Checkpoint

Fortinet

ShoreTel

Polycom

Microsoft

F5

Riverbed

Dell

Internet of Everything

1990 1995 1996 2000 2001 2007 2008 Today

The Landscape is Constantly

Changing

Leading for Over 30 Years

2016

Cisco Confidential 7

Who Is Cisco?

Chuck Robbins,CEO, Cisco

Dow Jones Industrial AverageFortune 100 Company (AAPL, CSCO, INTC, MSFT)

$117B Market Capitalization

$49.6B in Revenue

$10B in Annual Net Profits

$34B More Cash than Debt

$6.3B in Research and Development

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics

No. 1

Voice

41%

No. 1

TelePresence

50%

No. 1

Web Conferencing

43%

No. 1

Wireless LAN

50%

No. 2

x86 Blade Servers

29%

No. 1

RoutingEdge/Core/

Access47%

No. 1

Security31%

No. 1

SwitchingModular/Fixed

65%

No. 1

Storage Area Networks

47%

Market Leadership Matters

Welcome to the 21st Century!

What ever happened to our flying cars, robot servants and all that cool stuff?

The Future Is Now

DX80Im gonna have to science the s#*t out of this

Video Is Now PervasiveAny Time, Any PlaceAcross All Devices

Mobile Devices Are the New WorkspacePCs & Macs Android & iOS Tablets Smart Phones


Communication tools and have evolved buttheyre increasingly complicated and fragmented

telephone

meetings /calendar

mobile / BYOD

video / web conferencing

documentsharing / editing

smartphones

audio conferencing

instant messaging

/ chat

content storage

video streaming

content sharing

tablets


TodayInterdependent workFlexible, self-regulated agile teamsTeam from anywhereWork with employees, partners, and customers

PastIndividual work

Fixed, long-term teamsTeams in the office

Work mostly with employees

The Way We Work Has Changed


Customers today are faced with

implementing and managing a complex set of solutions


Customer Profile #1

The Full Collaboration Experience

An Easy and Simple Experience from Any Device

EveryDesk

EveryRoom

EveryPocket


Simplicity Requires an Architectural ApproachCiscos Comprehensive Collaboration Architecture

On-Premises Cloud+

Messaging and RecordingConferencingIM and PresenceContent Sharing Scheduling and CalendaringVoice and Video

SDN/AutomationMedianet Edge ServicesManagementLocationSecurity

WorkflowPortable Identity

Consistent Experience

Collaboration Services

Network-Based Platform

Deployment Models

Browser / Mobile Home Office Work OfficeSmall Group

Spaces Larger Spaces Boardrooms

Introducing Cisco Business Edition

Desktop and mobile voice, video telephony, messaging

and presence

Collaboration Meeting Rooms multiparty meetings

with audio, video and content sharing

Efficient multichannel customer service

Simple and affordable phones, desktop, and

room systems

ManagementProvisioning, Analytics, and Assurance

Unified Communications Conferencing Customer Care Endpoints

Collaboration EdgeB2B, B2C, Mobile, and Remote Access, Hybrid, Cloud-Connected Collaboration Cisco

Collaboration Cloud

Cisco Collaboration Business Edition 6000Simple to Use, Manage, and Deploy Packaged Collaboration

Essential Communications for Small Businesses

Cisco Business Edition 6000S

Optimized for Up to 150 users

Purpose-built forMidsize Collaboration

Business Edition 6000 M/H

Optimized for Up to 1000 users

Modular Design forEnterprise Collaboration

Business Edition 7000 M/H

Optimized for 1000+ users

v

CommonCollaboration Software | Licensing Framework | Management Tools | Seamless Migration

Cisco Business EditionCollaboration for Companies of Every Size

Easy | No Compromises | Full Cisco Collaboration Experience

Cisco Business Edition 6000M/HBuilt for Medium-Scale End-to-End Collaboration Deployments

Video ConferencingCustomizable, Ready-to-use Platform with Many Application Choices

1000 Users 1000 VM and UM Users

1000 IM and Presence

Users

Advanced and Standard

50 Users per Group

100 Agents

1000 Phones 30 MCUs

10 HD Ports per Instance per VM

200 Audio, 100 Video, Sessions

1000 Users

Single ordering SKU Up to 1000 users, 2500 devices, 100 contact center agents Add a second server for redundancy 35-user starter license options Purchase add-on user and application licenses

Cisco Unified Communications Virtualization Hypervisor Plus

Scale-Up, Single-Server Solution

4 MCUs,1 vCPU

VMware

1 Recording,1 Streaming,

2 vCPU

MessagingCisco UnityConnection

Call ControlCisco

Unified CM

IM and Presence

CiscoJabber

PagingCisco

Paging Server

Attendant Console

Cisco Unified AC

Contact CenterCisco

Unified CCX

Emergency Serv ices

Cisco Emergency Responder

ControlCisco

TelePresenceConductor

Media Processing

Cisco TelePresence

Server

Record, Stream Video

Cisco TelePresence Content Server

Collaboration EdgeCisco

Expressway and Cisco

TelePresenceVCS

SchedulingCisco TMS

BE6000HCisco UCSC220 M4S Rack-Mount Server

(8 applications + Mgmt,1000 users, 2500 devices)ORBE6000M

Cisco UCS C220 M4SRack-Mount Server

(4 applications + Mgmt, 1000 users, 1200 devices)

ManagementCisco PrimeCollaborationProvisioning Deployment

Assurance and Analytics Business

Cisco Business Edition 6000S Purpose-Built for Small-Scale Deployments

Single-box design: Single ordering SKU Up to 150 users, 300 devices Integrated blade server/router/gateway

platform: 5 core UC apps (fixed config) Add secondary server or use Cisco SRST for

redundancy

License options: 35-user starter license options Purchase add-on user/app licenses as needed

Simple, turnkey voice/IPT capabilities for all users

150 Users 150 VM/UM Users50

Users/Group150 IM&P

Users150

Users

Cisco UCS E160D M2Double-wide Server Blade

on Cisco ISR 2921V with 10xCUBE and either

1xPRI, 4xBRI, 4xFXO

MessagingCisco UnityConnection

Call ControlCisco Unified CM

IM&PCisco Jabber

PagingCisco Paging

Server

ManagementCisco PrimeCollaborationProvisioning

Cisco UnifiedCommunications

Virtualization Hypervisor Plus

VMware

BE6000S

Industry-Leading Collaboration and Cisco Integrated Services Router with Integrated GatewayOne simple, affordable solution

Cisco Business EditionCollaboration for Companies of Every Size

On-

Prem

ises

Fam

ily M

odel

Opt

ions

Basi

c IP

T to

Ful

l Col

labo

ratio

n

Customer Size

Business Edition 7000 Family

CommonCollaboration Software | Licensing Framework | Management Tools | Seamless Migration

0-75

Large-scale BE7000H

1000+ Users3000+ Devices

8-10 Apps

Ideal for large-scaleVoice/IPT

ConferencingContact Center3rd-Party Apps

Large-scale BE7000M

1000+ Users3000+ Devices

4-6 Apps

Ideal for large-scale Voice/IPT

Contact Center3rd Party Apps

Medium-scaleBE6000H

1000 Users2500 Devices

8+1 Apps

Ideal for medium-scale Voice/IPT

ConferencingContact Center3rd-Party Apps

Medium-scaleBE6000M


4+1 Apps

Ideal for medium-scaleVoice/IPT

Contact Center3rd-Party Apps

Small-scaleBE6000S


Core UC Apps Only

Ideal for small-scale Voice/IPT

Point to point video

Cisco Business Edition 6000 FamilyTotal Per System Support

75-150 150-225 225-300 300-800 1000-2500 3000-5000+


Enable Collaboration from Any Desktop All users and environments Basic voice to the most-advanced integrated collaboration Focus on ease of use and superior experience

Cisco IP Phone Portfolio Cisco DX Series

3900Series

8900Series

7800 Series

8800Series

7900Series DX80

9900Series DX650 DX70

Comprehensive Integrated Collaboration Experiences for Every Desktop and Device

Basic Voice Next Generation Voice Communication

Professional Voice Professional Voice and Video Phones

Spark

WebEx

Jabber

SX20 SX80SX10

MX200 G2MX300 G2MX700MX800IX5000

EveryRoom

IX5000Immersive Telepresence - IX5000

Rooms MX Series

Rooms SX series

Experience Collaboration with Cisco

http://www.youtube.com/v/jjPPjTVH5RA&hd=1&autoplay=1&rel=0

http://www.youtube.com/v/jjPPjTVH5RA&hd=1&autoplay=1&rel=0http://www.youtube.com/v/jjPPjTVH5RA&hd=1&autoplay=1&rel=0http://www.youtube.com/v/jjPPjTVH5RA&hd=1&autoplay=1&rel=0


Customer Profile #2

The Agile 21stCentury Collaboration Experience

Introducing Cisco Spark

What IS Cisco Spark?

Cisco Confidential 36C97-731719-02 2014 Cisco and/or its affiliates. All rights reserved.

Old Skool!

Cisco Spark

True Unified Communications

Message CallMeeting

Does This Look Familiar?

Spark is Facebook for Business

Meeting

Instant Meetings

Voice, Video, and Content

Sharing

Join from Any Endpoint

even 3rd party

Always on Personal

Meeting RoomRecord

Meetings

Basic Meetings

Advanced Meetings

Basic Meetings from the Cisco Spark AppBasic Meetings - M2

Instant Meetings (straight from a Spark room) Start the ball rolling in a virtual room ahead

of any scheduled meeting Up to 25 participants Basic Voice, Video, and Content Sharing Participants List with Names and Video Film

Strip Easy to join from anywhere:

Spark mobile or desktop app Cisco IP phone registered to Spark Spark Room System

Spark Meeting

Spark Room Systems

Spark Desk Phone

Spark App

Spark Desktop Client

WebEx up to 200 participants

Meet anywhere any phone or device

3rd party integration (Skype, SIP, H.323)

Personal Meeting Room

Advanced Meetings: WebEx Powered Meetings

In meeting markup tools, whiteboard, and chat

Roster list, with active speaker notification

Meeting moderation features

Record meetings in full

Call

Cloud-based Phone

System1Mobile First / Spark App

Desktop Phones

Cisco 7800 + 8800 series

OTT Access Connect Phones

Anywhere

Dial by Directory, Number, Extension

1 The Cisco Spark service doesnt include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial

services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Spark Call Features

Audio, Video, PSTN calling

Call Forward and Transfer

Hold/Resume with Video on Hold

Ad-hoc Conferencing

Class of Service

Shared and Multiple Lines

Do not Disturb

Directory dialing

Speed Dials with BLF

Voicemail

E911

Company Caller ID

Auto-attendant and Hunt Groups

Zero Touch Meetings

Single Number Reach

Spark App is the single soft-client for voice, video, meetings, & messaging

Spark App is an extension of the desk phone

Answer calls on desk phone or with Spark App

Call anyone, anywhere

Use Spark App to control the desk phone

Intelligent Proximity

UC Features Collaboration Features Administrative Features End User Self Care

Customer and Partner Admin portal

Customer Bulk Provisioning

External Health Portal status.ciscospark.com

Support and feedback through Spark App and support.ciscospark.com

Ideal for mobile workers Single app for voice, video, meetings, and messaging

iOS, Android, and Windows Devices Windows and Mac OS X

Integrated mobile and desktop voice and video calling with Spark App

Spark App is an extension of your phone Answer calls on your desk phone or with Spark App Call anyone, anywhere as if you were in the office

Use App to control Spark registered desk phone

Spark App as a Soft Client

Ciscos latest generation of IP phones Cisco 7800 and 8800 Series of phones

HD voice and video H.264 video G.722 wideband audio G711u for PSTN calls

Full phone feature support Intelligent Proximity (Bluetooth) USB and Analog Headsets Wi-Fi support

Enterprise-Class Devices

BRKD 4

Spark Hybrid Services

Hybrid Calendar Service

Creating unique value by connecting on-premises and cloud services.

Cisco Spark ServiceMessage | Meeting | Call

Existing Services

Hybrid Call Service Call Service Aware Call Service Connect

Hybrid Directory Service

Hybrid Call ServiceCall Service Aware

Unified call history, document sharing, and conversation thread

Challenge How to unify the experience between cloud and on-premises capabilities

Solution Cisco Spark aware of all calls across your Cisco UC system

Enables variety of seamless functionality for users

UCM/HCS

Hybrid Call ServiceCall Service Connect

Challenge Enabling any user to connect to any other user transparently regardless of whether

on premise or cloud

Solution Cisco Spark works with your existing Cisco call control To the user, they appear as one system.

Hybrid Calendar ServiceChallenge Scheduling meetings is still a chore Productivity stops when the meeting is scheduled Scheduling meetings on a mobile device

Solution @spark in Outlook location field automatically creates Spark room and adds the

meeting join info to the body of invite

@webex in the Outlook location line automatically creates a WebEx meeting and adds the WebEx info to the body of invite

@webex

@spark

Easy Scheduling on Mobile Devices no laptop or Outlook plugins neededProductivity starts before a meeting message and share content in Spark

Hybrid Directory ServiceChallenge No common directory for cloud and premises Timely directory updates to meet security & regulatory requirements

Solution Extend directory contacts to Cisco Spark Sync Microsoft Active Directory on premises with Cisco common identity in the cloud Automatically creates, updates and deletes users

Removes burden on IT administratorsProvides directory accuracy and consistency for Spark users - know who you are talking to

Cisco Spark Room Systems

MX200 MX300

MX800MX700 MX800 Dual

DX80DX70

SX80SX20SX10


Pairing your Spark App to a Room SystemSpark Proximity

Join Spark Meetings on a Spark Room System

Simple Meeting Access Move and GoFace-to-Face Meetings

Spark Advanced MeetingsAnywhere, Any Device, Any Time

Cisco Collaboration Cloud

Spark Room System

Cisco Spark

Spark Desk Phone

Cisco TelePresenceEndpoints

3rd Party endpoints & service

integrationsSpark App

Spark Desktop Client

WebEx Client

Optimizing Wi-Fi Connectivity

Integrating Voice and Collaboration

Prioritizing Business Apps

Seamless Collaboration with Cisco Spark

Meet anywhere and everywhere

Always-on, secure team messaging and file sharing

Integrated business phone withHD voice and video calling

Native Voice ExperienceIntuitive - use the iOS native dialer for Spark calls

Convenient - consolidated view of contacts, call history, and favorites

Control - call waiting allows user to screen and prioritize calls

Multi-functional - extends hands free experiences using Siri voice commands, Bluetooth and mobile accessories

Use connected headsets and accessories

Benefits of Voice and Collaboration

Intuitive native user experience

Cisco Spark extends existing investments to iOS devices and reduces calling costs

Improved compliance for calls made through the corporate PBX

Expand collaboration tools beyond voice

More to come

Apple Websiteapple.com/ipad/business/work-with-apple/cisco/

Cisco Websitecisco.com/go/apple

http://www.cisco.com/go/apple/


Top 10 Ways

Cisco is Building Business Value through Collaboration


1. Consolidate Communications Infrastructure

61% of enterprises reportincreased productivity as a resultof consolidating UC andcollaboration technologies

Simplify management, integrate networks, lower CapEx and OpEx

Simplify adding new and differentiated services

Use a single network to provide multiple services to users


2. Enable Meetings with Remote Participants

87% of remote users feel more connected to their team and process when using videoconferencing

Accelerate decision making byreducing communications delay

Almost 25% of employees are either remote or mobile workers

Reduce real-estate costs, travel,and environmental impact


3. Incorporate Video Into Meetings

58% of videoconferencing users report that it helps them accelerate decision-making

Experience greater connection with remote team members

Elevate and personalize communications to improve the quality and speed of decisions

Allow employees to use video as easily as voice, wherever they are


4. Collaborate from Within Business Applications

Toggling between applications is the 3rd most common workplace distraction affecting productivity

Integrate collaboration functions with existing applications

Save time, streamline workflows,and increase productivity

Initiate meetings and collaborateinstantly within business applications


5. Enable Mobile Workers and BYOD

Almost 25% of employees are either remote or mobile workers

Maintain the same levels of security you have at the desktop

Reduce costs by letting employeesuse and manage their own devices

76% of organizations that implement BYOD report increased employee responsiveness and decision making


6. Support Teleworkers and Branch Offices

95% of employers say telework has a high impact on employee retention

87% of remote users feel more connected to their team and process when using videoconferencing

Reduce employee travel andreal-estate costs

Improve talent by removinggeographical restrictions in hiring

Utilize office space more efficiently


7. Locate and Access Remote Experts

The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%

Create a virtual pool of experts,co-located or globally dispersed

Connect customers with agents over high-definition video

Interact face-to-face in an easy-to-use, natural manner


8. Create Flexible Work Areas and Office Space

Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%

Around 60% of a companysdesks are vacant at any one time

Create work areas that encourage interaction and that you can adjust to accommodate evolving needs

Scale office usage by providingspace-sharing options


9. Collaborate with External Organizations

65% of employees manage external stakeholders to perform their work

Easily share information and communicate across channels

53% of CEOs in outperforming organizations partner exclusively for collaborative innovation

Allow guest users to easily interact with employees using high-quality real-time communications


10. Provide Multichannel Customer Service

Improve customer satisfaction withproactive, real-time response

Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)

Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing

Reduce per-interaction costs byreducing telephone contact

Conclusion

Your phone system maintenance contract is expiring You current phone system has reached

end of support You phone system is 7+ years old You cant find parts Your system doesnt support video,

mobility or messaging

You Know You Have A Dinosaur When

Youre opening a new remote office(s) Youre moving to a new HQ office You are going through a merger or

acquisition Your Business growth trajectory will

soon exceed your existing system

Its Time To Upgrade When:

Why Choose Cisco?

of Fortune 500 Use CiscoCollaboration

95%

Cisco WebExMinutes

per Month

4+ Billion

Cisco Collaboration Customers

200,000+

Cisco TelePresence

Endpoints

2+ Million

Cisco Contact Center Agents

3+ MillionCisco Jabber

Seats

20+ Million

Cisco Leading the Industry

Cisco IPPhones

95+ Million


Worldwide Enterprise Voice Revenue Share

Avaya

MitelUnify (SEN)NECAlcatel-LucentPolycomMicrosoftShoreTel

Enterprise Voice Revenue Share

0%5%

10%15%20%25%30%35%40%45%

3Q12

4Q12

1Q13

2Q13

3Q13

4Q13

1Q14

2Q14

3Q14

4Q14

1Q15

2Q15

3Q15

Source: Synergy Research, note view excludes key telephony systems (KTS)Note: Not a comprehensive vendor list shown. Mitel includes Aastra history

crowded in

Only Cisco Can Bring It All Together

UnifiedCommunications

CustomerCollaboration

Conferencing

Open & Interoperable

Intercloud: Premises, Cloud & Hybrid

Ecosystem: Partners & Cisco Services

Thank You and Next Steps

Brian [email protected]

Contact Your Cisco Partnerhttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do

www.

Learn more about Cisco Collaboration:www.cisco.com/go/collaboration/

CCE sessions are held weekly on a variety of topics

CCE sessions can help you understand the capabilities and business benefits of Cisco technologies

Watch replays of past events and register for upcoming events!

Visit http://cs.co/cisco101 for details

Join us again for a future Cisco Customer Education Event

http://cs.co/cisco101

Thank you.

Cisco Customer EducationPresentation AgendaWhat Is the Cisco Customer Education Series?Welcome from Sysco!Slide Number 5Leading for Over 30 YearsWho Is Cisco?Market Leadership MattersWelcome to the 21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceSlide Number 15The Way We Work Has ChangedSlide Number 17Customer Profile #1The Full Collaboration ExperienceAn Easy and Simple Experience from Any DeviceSimplicity Requires an Architectural ApproachCiscos Comprehensive Collaboration ArchitectureIntroducing Cisco Business EditionCisco Collaboration Business Edition 6000Simple to Use, Manage, and Deploy Packaged CollaborationCisco Business EditionCollaboration for Companies of Every SizeCisco Business Edition 6000M/HBuilt for Medium-Scale End-to-End Collaboration DeploymentsCisco Business Edition 6000S Purpose-Built for Small-Scale DeploymentsCisco Business EditionCollaboration for Companies of Every SizeEnable Collaboration from Any DesktopSlide Number 28IX5000Slide Number 30Slide Number 31Experience Collaboration with CiscoCustomer Profile #2The Agile 21st Century Collaboration ExperienceIntroducing Cisco SparkWhat IS Cisco Spark?Old Skool!Slide Number 37Does This Look Familiar?Spark is Facebook for BusinessSlide Number 40Slide Number 41Basic Meetings from the Cisco Spark AppAdvanced Meetings: WebEx Powered MeetingsSlide Number 44Spark Call FeaturesSpark App as a Soft ClientEnterprise-Class DevicesSpark Hybrid ServicesHybrid Call ServiceCall Service AwareSlide Number 50Hybrid Calendar ServiceHybrid Directory ServiceCisco Spark Room SystemsSlide Number 54Join Spark Meetings on a Spark Room SystemSpark Advanced MeetingsAnywhere, Any Device, Any Time Cisco CollaborationDemoSlide Number 58Slide Number 59Slide Number 60Native Voice ExperienceBenefits of Voice and CollaborationSlide Number 63Slide Number 64Top 10 WaysCisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceConclusionYou Know You Have A Dinosaur WhenIts Time To Upgrade When:Why Choose Cisco?Cisco Leading the IndustryWorldwide Enterprise Voice Revenue ShareOnly Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 85

Documents

Cisco Customer Education · · 2016-11-30Cisco Customer Education. This session was recorded via Cisco WebEx! ... What Is the Cisco Customer Education Series? Welcome from Sysco!