Cisco Collaboration Solutions - clnv.s3.amazonaws.com€¢Intercom •Paging •Call hold and transfer ... Ethernet switch 10/100 10/100 10/100/1000 10/100 ... Adding a new customer

Cisco Collaboration Solutions for the SMB - Business Edition 4000

Andy Hickman, Product Manager

BRKCOL-1056

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public

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Agenda

• Introduction

• Architecture

• Ordering

• Cloud Portal

• Deployment

• Conclusion

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 5BRKCOL-1056

Business Edition 4000 - What is it?

Office communications platform

supporting up to 200 devices

Proven Voice over IP (VoIP) telephony

and voicemail solution

Simple cloud-hosted management portal

with deployment in under one day

Support for a broad range of the latest

Cisco® 7800 and 8800 Series IP Phones


BE4000 appliance at a glance

Dedicated voice appliance (not an ISR, no CLI)

2x Gigabit WAN/LAN ports

2x NIM slots for connecting to

FXO, FXS, PRI, and BRI trunks

Supports 3-way audio conferencing

SIP support – 100 sessions*

(no CUBE licenses required)

Capacity for up to 120 hours of voicemail


Choosing the Right Solution

EN

T(1

000+)

MID

(250+)

SM

B(<

100)

On-Premises Cloud

BE4000

BE6000

BE7000

Cisco Spark meetings

and messaging

+Spark

Calli

ng f

eatu

res,

scala

bili

ty,

flexib

ility


Business Edition 4000 – calling features

• Presence (busy light)

• Call park

• Speed dials

• Intercom

• Paging

• Call hold and transfer

• Call forward

Phone features

• Hunt groups

• 3-way audio conference

• Music on hold

• Class of restriction

• Single-number reach

• Night Service

System features

• 120 hours of voicemail

• Voicemail to email

• Group voice mailboxes

• Auto attendant

• Distribution lists

Voicemail


BE4000 security and privacy

• All admin logins secured with

two-factor authentication

• Multitenant architecture with

segregated customer data

• Highly restricted and monitored

Cisco and partner access

Restricted access

• Hosted on Amazon Web

Services in U.S.

• Compliant with Article 26(2) of

Directive 95/46/EC

Compliant data centers

• Data encrypted at rest (AES-

256)

• Secure VPN connection

between BE4000 and BE

Management

• Web traffic secured by HTTPS

Strong encryption


Cisco IP Phone 7800 series

CP-7811 CP-7821 CP-7841 CP-7861

Replaceable bezel

Screen384 x 106 mono

(3.28 in.)

396 x 162 mono

(3.5 in.)

396 x 162 mono

(3.5 in.)

396 x 162 mono

(3.5 in.)

Ethernet switch 10/100 10/100 10/100/1000 10/100

Programmable line keys – 2 4 16

Programmable soft keys 4 4 4 4

Headset port –

EHH support (AUX) –

Full-duplex speakerphone (narrowband)

Wideband audioAvailable with optional

wideband handset

PoE class 1 1 1 1


CP-8811 CP-8841 CP-8845 CP-8851 CP-8861 CP-8865

Display800 x 480

Grayscale (5 in.)

800 x 480

WVGA (5 in.)

800 x 480

WVGA (5 in.)

800 x 480

WVGA (5 in.)

800 x 480

WVGA (5 in.)

800 x 480

WVGA (5 in.)

Ethernet switch 10/100/1000 10/100/1000 10/100/1000 10/100/1000 10/100/1000 10/100/1000

Programmable line keys 5 x 5 5 x 5 5 x 5 5 x 5 5 x 5 5 x 5

Programmable soft keys 4 4 4 4 4 4

Headset port (RJ9)

Electronic Hook Switch

(EHS) support

Full-duplex speakerphone

Wideband audio

Integrated Bluetooth

USB

Key Expansion Module support (2) (3) (3)

Wi-Fi

External audio port

HD 720p video

Power over Ethernet (PoE) class 2 2 3 4 4 4

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Cisco IP Phone 8800 series – voice/video phones


CP-8821* CP-8831 8800 KEM ATA 190*

Screen 240 x 320 color (2.4 in.) 396 x 162 mono (3.5 in.)

Network connectivity 802.11a/b/g/n/ac/r 10/100 Ethernet

Full-duplex speakerphone

Programmable soft keys 2 4

Headset port (3.5 mm) –

Wideband audio

PoE class – 3

Protocols SIP SIP

Expansion optionsFR battery, belt clip, leather

case, magnetic charger

2 wired/wireless mics,

2 base units

7832, 8832, 8821 and ATA 190 on roadmap Q1CY2018 (subject to change)

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Other Cisco IP Phones and devices

*

Cisco Business Edition 4000Architecture Overview

© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 14

Cisco Business Edition 4000Architecture Overview

BRKCOL-1056

InternetDMVPN Tunnel

Optional SIP Trunk

Customer Edge/

VPN

VPN

Remote User

PSTN

SIP

Provider

Cisco

BE4000 Cloud

PortalSwitch

Analog

phones

Cisco IP Phone

88XXCisco IP Phone

78XX

FXS NIM’s

(optional)

Digital /

Analog

NIMs

(optional)Cisco BE4000

Appliance

DHCP

Server


DMVPN Tunnel

Business Edition 4000 requires permanent access to the internet for deployment and management and also relies on a Dynamic Multipoint VPN (DMVPN) outgoing connection from the network.

You can use this network assessment tool to help validate the appropriate ports are open:

https://portcheck.be4000.cisco.com/

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https://portcheck.be4000.cisco.com/


Deployment – PSTN

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Using up to two of the network interface modules in the Cisco BE4000, you can directly

connect to your PSTN provider.

• 1-, 2-, and 4-port T1/E1 cards

• 2- and 4-port BRI cards

• 2- and 4-port FXO cards

• 2- and 4-port FXS cards

• 2-port FXS, 4-port FXO combo card


Deployment – SIP Trunk – Two Methods

• Main Interface Only: Gi 0/0/0

In this scenario, it is assumed that all traffic

sent to the Internet will be subject to Network

Address Translation (NAT).

Secondary Interface: Gi 0/0/1

SIP traffic uses secondary interface to connect

to an ITSP provided router/E-SBC.

How to order


Offer structure example

Smart Net Total CarePhonesAppliance Subscription

List Price:

$4995per Appliance

7821 List Price:

$255per Phone

1 Year MSRP:

$21per Seat

1 Year NBD:

$599per Appliance

Operational expensesCapital expenses

Business Edition 4000 qualifies for the Collaborate Everywhere - Midmarket Acceleration

Smart Licensing

http://www.cisco.com/c/dam/en_us/partners/downloads/partner/WWChannels/incentive/midmarket-acceleration-deck.pdf


Country Orderability

Goals for the next 90 days

• Belize

• Bolivia

• Bulgaria

• Croatia

• Cyprus

• Finland

• Honduras

• Iceland

• Malta

• Netherlands Antilles

• Nicaragua

• Latvia

• Lithuania

• Luxembourg

• Romania

• Sweden

Available now (as of January 18th)

Cisco Business Edition 4000 Release

Notes -> Supported Countries


What Happens Next?Partner Deployment Flow

• Collect customer

configuration details

• Partner adds the Customer to

the admin portal

https://be4000.cisco.com

• Follow the setup Assistant to

configure the site

• Production config is generated

with tunnel and management

addressing

• Scan the QR code using a

mobile device to log into the

deployment portal

• Associate configuration with

BE4000 appliance

• Follow Deployment Prompts

• Cable Connections

• Verify slot cards

• Power on Device

• Deploy Configuration

• The Phones auto-register

• Field Tech uses Extension

Assigner to assign user

extensions to devices

Pre-Deployment

(Partner)

Day of Deployment

(Field Tech)

Day of Deployment

(Field Tech)

https://be4000.cisco.com/

Cisco Business Edition 4000Cloud Portal Access


Partner PortalPartner access is authorized using Cisco

Partner Self Service (PSS) portal

After, PSS authorization, use a two-step

authentication method to access the

Business Edition 4000 portal:

• Single Sign On (SSO) with Cisco.com

• One Time Password (OTP)

Business Edition 4000 portal:

https://be4000.cisco.com

https://be4000.cisco.com/


Single Sign On (SSO) with CCO


One Time Password

• Enter the device name of the OTP client

• Sample OTP Clients

• Google Authenticator(Android)

• OTP Auth (IOS)

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Partner Admin Portal


Partner Admin Portal

• Add and mange customers and sites

• Customer is the business. Each customer has one or more locations. Each location has a BE4000.

• Real time monitoring

• One view for all customers and locations

• Day 2 Configuration Management for MACs

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Setup Assistant


Setup Assistant

• Used to create a complete configuration for your BE4000 – before the day of deployment.

• Use template files to collect and upload direct dial telephone numbers and user configuration

• Some information can only be configured using the Setup Assistant – Look for the yellow fields.

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Telephone Service Trunks

• The following steps are required to create and configure a SIP or ISDN trunk in Setup Assistant:

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Add DID list for each

service (trunk)

Add SIP trunk or ISDN Port.

Assign to service

Select regional dial

plan

Configure inbound

mappings

Configure outbound caller ID

mappings

Note: FXO Ports have a separate process


Adding a new customer location

• Click on “Add Customer” upper right or the customer list

• Use the setup assistant to create a customer location

• Setup Assistant Functional Areas:

• Connectivity

• Dial Plan

• Stations

• Call Routing

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Add Customer

• Add the customer name (a customer can have more than one location)

• Location is where the new BE4000 will be located

• The customer admin has elevated privileges to manage their service

• Contact name and number are shown in the UI only

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LAN Network

• The BE4000 is attached to the customer LAN

• The LAN must have Internet access

• The management tunnel uses the following ports:

• UDP 4500 Most common

• UDP 500 / ESP 50 Possible if NAT is not used, so unlikely.

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LAN Network (cont.)

• The voicemail IP address is the LAN IP address of the voicemail module

• The BE4000 and Voicemail addresses have to be in the same subnet

• The ISP field is used for quick referencein the partner view, it’s not validated or

used anywhere within the BE4000

• The SMTP server is configured in for voicemail to email feature

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Direct Dial Numbers

• Use the template provided to upload direct dial numbers for each service (trunk).

• Warning: If you use Excel for editing the CSV template, ensure that cells are formatted as text – especially if your numbers have a leading zero!

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SIP

• The SIP trunk can use Gi0/0/0 or Gi0/0/1 interface (reference Architecture section in the slide deck for

more information). Gi0/0/1 may ONLY for the SIP trunk.

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Line Cards


NIM-2FXS/4FXS

• FXS ports as extensions

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NIM-2FXO/4FXO

• The FXO ports are placed into one of two trunk groups

• Inbound Only

• In and Outbound

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NIM-1/2/4MFT-T1/E1

• PRI T1/E1 configuration for a single port

• Support for additional ports in Roadmap

• DIDs are universal at this time. In a near term release they will become service specific.

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Region Settings

• Country is used for the BE4000 language selection (phone localization and voicemail)

• The BE4000 only supports one language per unit.

• Country is also used for dial plan selection.

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System Settings

• System default settings

• Send to voicemail is used to send calls directly to voicemail

• Intercom extensions are automatically created for every extension with the selected pre-fix

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Regional Dial Plans

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Number of digits required to dial a local number

Area code added back when dialling out


Stations• Type – User or Public

• First Name – Extension Name and Label

• Last Name – to be used by voicemail dial by name feature

• Display Name – Phone Description

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• Email – self service access and voicemail to email

• Extension Number

• COR – Class of Restriction

• SNR – E.164 phone number for single number reach


Business Hours

• Add open and closed hours for each day of the week.

• Holidays may be added –closed all day

• Only one open period per day

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Call Routing: Hunt Groups

• Number to access Hunt Group - the pilot number

• Add at least two group members. Search results as type, or pick from directory list.

• Queuing not currently used (call hunting only)

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Call Routing: Auto Attendant

• Auto Attendant provides treatment for incoming calls.

• Welcome prompt always played first

• Multi-level, configurable menus available for both open and closed hours.

• Custom prompt files must be inG.711, 8KHz, 8 bit, Mono format

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Night Service

• Define out of hours service for Night Service.

• Service code allows manual enable disable of service

• Holidays may be added

• Note: closed period cannot exceed 24 hours.

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Inbound Call Routing

• Map direct dial numbers to internal resources as required.

• Each service can nominate a default mapping

• If the service provider sends fewer digits (ISDN subscriber number only for example), use “Provider Send Digits” to specify length. Otherwise, leave this option as maximum

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Outbound Caller ID

• Set caller ID mappings for internal numbers.

• Each trunk has its own default

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Features:Music on Hold (MoH)

• Audio file is the only supported method for MoH

• Max file size 10,000 KB

• .au or .wav file in G.711

• Mono, 8 bit, 8-khz data rate

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Maintenance Schedule

• Portal ensures that all software is kept up to date

• Backups of configuration and voicemail are maintained.

• Nominate daily maintenance window and backup day(s)

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Licensing

• BE4000 Subscriptions use Cisco Smart Licensing.

• Purchase subscriptions and assign to virtual account in the Smart Licensing Tool

• Create a 6 month registration token in the same virtual account and paste here.

• Licensing will be activated soon!

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Apply Config

• Applying configuration locks the site and makes it ready for deployment.

• Click no and close the Setup Assistant if you need to come back to make more changes before deployment.

• Save as template allows most configuration (except DIDs and stations) to be reused for subsequent configurations. Templates apply at either the customer or partner level.

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Deployment


Deployment

• Secure zero touch deployment

• Scan QR code on bottom of BE4000 appliance (preferred).

• Or manually deploy at: https://be4000.cisco.com/deploy

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https://be4000.cisco.com/deploy


Deployment: Step 1

• Select the Customer Name and Site to be deployed.

• Only customer configuration that are “Ready to deploy” are listed.

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Deployment: Step 2

• Verify that the Line Cards shown match the type and slot on the BE4000 router.

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Deployment: Step 3

• Prior to beginning the process, verify

• The BE4000 has been cabled correctly.

• The Device is powered up and ready to be deployed

• Click on “Deploy Configuration” to start the provisioning process.

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Deployment: Step 4

• After confirming connection, Deployment starts. Next step, “Seeking Device” will check the connectivity with BE4000 device through SSH.

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Device Online

• At this step, the device is online and activation emails for BE4000 Management Customer and end user portal logins will be sent.

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Local Admin Interface

• Provides status information and access to local configuration options.

• Configure initial IP address

• Reset ISDN interfaces

• ...and more!

• Use console or connect PC to GE0 then SSH to 169.254.100.1

• Username “status” password “go” if prompted.

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Customer Admin Email


End User Registration

Login at: myphone.cisco.com

Self Care Portalmyphone.cisco.com


My Settings

• The user can change their portal password

• They can also update their name

• User’s extension name will be changed when ‘display name’ is changed.

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My Extensions

• Update Single Number Reach phone number

• Configure call forwarding settings

• Reset the voicemail PIN

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My Phones

• Change the device name

• Edit the key layout

• Configure

• Speed Dials

• Presence Speed Dials (BLFs)

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Site Management


In Service Management

• After deployment, various management options available.

• Redeploy factory resets the BE4000 before provisioning again. Use this option with care!

• RMA allows a new serial number to be associated with the site –deployment will restore the last backup.

• Inventory updates the portal with the current device state.

• Use Manage Site for MACs

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Moves, Adds and Changes

• Configure various services from the pop-out side panel.

• Most configurations follow that same approach as the Setup Assistant

• Line card management used to add or remove NIM cards and their services.

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Next Steps


Next Steps

• Customers

• Visit: cisco.com/go/be4000

• Contact your Cisco partner

• Partners

• Visit us at the World of Solutions

• Review the Partner Guide

• Training in Sales Connect

• Not for Resale (NFR) kits available

• Check the release notes (updated every ~3 weeks)

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http://www.cisco.com/c/en/us/products/unified-communications/business-edition-4000/index.html


Cisco BE4000 resources

Latest news and updates,

subject matter experts

Ordering guides, quick pricing

tool, proposal templates

Marketing assets, collateral,

videos, and demo guides

Technical information, deployment

guides, and training

BE Partner Community:

Sell BE 4000

Customer Site:

cisco.com/go/be4000

Sales Resources:

SalesConnect

Training Materials:

BE4000 Training

Product Support:

Documentation and Guides

https://communities.cisco.com/community/partner/collaboration/smallmediumbusiness?event=SellBE4000

http://www.cisco.com/c/en/us/products/unified-communications/business-edition-4000/index.html

https://salesconnect.cisco.com/

https://salesconnect.cisco.com/

http://www.cisco.com/c/en/us/support/unified-communications/business-edition-4000/tsd-products-support-series-home.html


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Questions? Use Cisco Spark to communicate with the speaker after the session

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4. Enter messages/questions in the space

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Thank you

Documents

Cisco Collaboration Solutions - clnv.s3.amazonaws.com€¢Intercom •Paging •Call hold and transfer ... Ethernet switch 10/100 10/100 10/100/1000 10/100 ... Adding a new customer