CIS 581Introduction•Terminology/Jobs•Projects Overview

Professor Rosenthal

Quality = Discipline

Week 6:10 – 7:30 8 – 10 p.m.

1 Introductions Chapter 5

2 Hardware & Software Chapter 6

3 Networking & Data Chapter 7

4 Project Management Chapter 8

5 Chapter 11 Teams 1 &2

6 Chapter 12 Teams 3 & 4

7 Chapter 13 Teams 5 & 6

8 Chapter 14 Teams 7 & 8

9 Chapter 15 Teams 9 & 10

10 Holiday

Class Pattern

SCOPE 0F INFORMATION TECHNOLOGY

DigitalEngineering

Electrical/MechanicalEngineering

ComputerScience

TelecommEngineering

ProducingThe

Technology

InformationSystems

ScientificSystems

AutomationSystems

UsingThe

TechnologyIT Tools

Processors

Peripherals

SystemsSoftware

Networks(Data & Voice)

ITManagement

Development

Operations

Planning &Control

A S ystem atic F ram ework fo r the F ie ld o f IS /IT

Inform ation for BusinessPerform ance, Custom er

Satisfaction & Know ledge W ork

Bacon & Fitzgerald (Spring 2001). "A Systematic Framework for the Field of Information Systems." The Data Base for Advances in Information Systems , Vol.32, No. 2, A SIGMIS.

IS Developm ent,Acquisition & Support People &

Organizations

Inform ation &Com m unication

Technology

Operations & Netw orkManagem ent

U se o f In fo rm a tion inO rgan iza tions

N atu re o f D a ta , In fo rm a tion& K now ledge

H um an-C om pu te r In te rface D ata /In fo rm a tion Q ua lity ,

V a lue & C os t K now ledge M anagem en t IS R esearch , Theo ry &

F ram ew orks

S ystem A cqu is ition S ystem D eve lopm en t M ain tenance Im p lem en ta tion P ro jec t M anagem ent M ethodo logy

Aim ed at Em powered by

ProvidedThroughAutom ated

Through

H ardw are S oftw are Te lecom m un ica tions D ata W arehouse

O pera tions Techn ica l S upport/

In fras truc tu re M gm t. H e lp D esk S ecurity & C on tro l

B us iness /IS S tra tegy IS /IT M anagem en t C hange M anagem ent IS /IT E va lua tion &

Inves tm en t E th ica l & S oc ie ta l

IN F O R M A T IO N S Y S T E M S F R A M E W O R K

O pera tionsD a ta

M anagem en tD a ta

P lann ingD a ta

E xtrac tS ys tem

E xte rna lD a ta

E xtrac tS ys tem

E xecutivesE IS

M IS

TP S(D P )

D S S

E xpS ys

P ol.D S S

O A SM anagers

S upervisorsW orkers

D ataO rien ted

M odelO rien ted

C om m unica tionO rien ted

LA N

O p'sD ata

M ISD ata

TP SS ystem

InfoC enter

N C N C P C P C

W A N

D ept.S erver

ExtractSystem

P rog ram s &O A S D a ta

S creens &Loca l D a ta

C le rica l W orks ta tions P ro fess iona l W orks ta tions

Modern IT/IS Architecture

M ISD ata

TP SS ystem

InfoC enter

W A N

ExtractSystem

Modern IT/IS Data Center Architecture

TelecomControllers

C LAN

S LAN

O p's D ata

C E O

Typical IT/IS Organization Approach

S teeringC om m ittee

C IOU S E RE XE C

D eve lopm en tO pera tions

P ro jec tTeam

P ro jec tTeam

P ro jec tTeam

BusinessFunction

BusinessFunction

BusinessFunction

BusinessFunction

M ajo rP ro jec tTeam

ProjectsOffice

ProjectMgr

A dm in &P lann ing

S ta ff

IT andN e tw ork

O p 's

Techn ica lS upport

S ecu rity

Administration and Planning Staff:The Great Jobs

1. Systems Planner/ConsultantManual, Organization and Technical Application Aspects

2. Architecture Planner/ConsultantNEW Hardware, Software and Communication Tools

3. Quality ManagementData Security, Quality and Control Standards and Procedures

4. Administrative ManagerPhysical Security, Financial and Administrative Operations

1. Systems Planner/ConsultantManual, Organization and Technical Application Aspects

2. Architecture Planner/ConsultantNEW Hardware, Software and Communication Tools

3. Quality ManagementData Security, Quality and Control Standards and Procedures

4. Administrative ManagerPhysical Security, Financial and Administrative Operations

Overview of Consulting Skills

Technical Skills

Specific to yourDiscipline

• IS/IT Systems • Business Processes • Planning • Project Management

• Accounting • Finance • Marketing • Personnel • Engineering

Interpersonal Skills

Applies to all Situations

• Assertiveness • Supportivenes

• Confrontation

• Listening

• Management Style • Group Processes

Consulting Skills

Contacting Phase • Negotiating • Mixed Motivations • Exposure & Control

Diagnosis Phase • Political Climate • Level of Detail • Interview/Intervention

Feedback Phase • Controversial Data • Resistence Types

Decision Phase • Running Meetings • Here & Now Choices • Not taking it Personally

Project Work: The Tar Pit

The Joys

! Making Things ! Making Useful Things ! Solving a Complex Puzzle ! Always Learning ! Pure Thought-Stuff

gratifies creative longingsThe Woes

! Perform Perfectly ! Other’s Objectives ! Debugging is Dull Work ! Debugging Never Ends ! Obsolete on Completion

many (most) floundered

Brooks, The Mythical Man-Month

Top Five Reasons for Failure • Lack of Prioritization (Only one number one)• No one in charge (with power and knowledge)• Poor Requirements Management

– Poorly defined scope (80/20 rule)

– Missing details (often 50% of tasks)

• Lack of Inspections (adds a third to the time)• No Project Management

– Lack of control (line control of all resources)

– No true plan (WBS and PERT)

Thoughts on Project Management/Planning

! You Will Understand It Only After You Have Changed It

! Maintaining Conceptual Integrity

! Planning to Throw One Away

! The Second Project Effect

! Sharp Tools

! Milestones or Millstones- under the rug (action or status meeting)- the other piece is late, anyway!

The Great Convergence

We are in a convergence of three powerful, technological forces:

(1) Cheap and ubiquitous computing devices

(2) Low-cost, high bandwidth (3) Open standards

See the Power of Technology