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ROBERT FINE180 CherryNew York, NY 10025
Home: 555-603-1830Cell: 555-501-1831 [email protected]:
robfine.com
INFORMATION TECHNOLOGY EXECUTIVE: CIO / VP / DIRECTOREmerging
Information Technologies Voice/Data/Wireless Telecommunications
Client/Server
EXECUTIVE
PROFILE
Visionary, resourceful IT executive with specialty expertise in
academic settings and proven success
innovating state-of-the-art solutions on time and under budget.
Respected leader of diverse, cross-functional teams and highly
regarded as a key resource, critical thinker, and out-of-the-box
problemsolver by senior executives. Strong understanding of the
relationship between technology and strategicbusiness interests
with a P&L mindset proven to drive multimillion-dollar per
annum savings.
Effectively use technology to increase profits, productivity,
and competitive edge whilesimultaneously delivering significant
reductions in the cost of doing business. Backed by solid
credentialsincluding MBA (concentration in technology management),
BS in technology, multiple certifications(MCSE, MCDBA, MCP, NSNE,
NANS), advanced technical acumen, and cross-platform
expertise(Windows, Macintosh, Novell, MS-DOS).
EXPERTISE Strategic Planning Executive Leadership &
Supervision Technical Infrastructure IT/Telecom/WiFi Systems
Architecture Turnaround & Crisis Management Team Building &
Training Customer-Focused Needs Analysis
Technical Support/Help Desk Operations Systems Security &
Disaster Recovery High-Powered Presentations/Negotiations
Large-Scale Project Management Multimillion-Dollar Budgeting
Creative Problem Solving Cost Reduction/Margin Improvement
CAREER
PROGRESSION
YORK COUNTY New York, NYOne of 38 offices established by the New
York State Education Department to provide cost-effective,
quality
programs and services for school districts by pooling funds,
talents, and energies.
Director of Technology, 09/98 Present
Wholly accountable for the strategic direction and daily
leadership of $4.1 million, 20-person IToperations, including
planning, policies, workflow prioritization, project supervision,
and oversight of allinformation technology
functions/systems/equipment for York county. Innovate improvements
andsolutions based on district needs, educational research, and
technological advancements and serve assenior-level representative
at the local, regional, and state levels. Direct all academic and
administrativecomputing, networking, and telecommunications,
infrastructure design/development, Web-basedinitiatives, and
technical support services for 3,000 end-users.
Key Accomplishments:
Implemented organizations first automated customer service
helpdesk system usingenterprise software and an SQL database to
create a highly responsive, multi-tiered support systemthat slashed
response/resolution time from an average of90 days to one.
Completely eradicatedsix-month backlog of repair/upgrade
requests.
Modernized network infrastructure through systems overhaul to
catapult network speed by 1,000%and introduce state-of-the-art IT
system featuring gigabit fiber optics, OC3, and wireless
VPNcommunications. Completed three months ahead of schedule and
$200Kunder budget.
Saved millions of dollars annually by recruiting top-tier IT
talent into organization and launching
cross-training initiatives that enabled elimination of virtually
all project outsourcing. Decreased overhead 20% (equivalent to
$200K+), improved customer satisfaction over 40%, re-
energized workforce, increased department-wide productivity, and
upped morale and individualaccountability through comprehensive
restructure that merged two disparate organizational unitsinto a
fully integrated, cohesive IT team.
Commended for change-agent strategy that transformed work modes
and processes operation-wide by utilizing Web/intranet technology
for knowledge management systems, distance decisionmaking, and
virtual staffing via MS Netmeeting, MS Exchange, Web Outlook, SQL,
ASP, and Java.
Augmented student learning and school curriculum through
hands-on training program forstudents, educators, and staff across
a multitude of applications utilizing distance learning,
desktopIntranet-/intranet-based training, and formal instructor-led
teaching.
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CAREER
PROGRESSION
XYZ INCORPORATED continued
Established key departments (Quality Assurance, Documentation,
Telecommunications/WAN,and Help Desk) that were instrumental in
improving internal processes and productivity.
Strategized and launched procedural improvements to increase
productivity, includingscheduled hardware maintenance, employee
activity tracking, and systems cross integration.
Encouraged acceptance of PC platform, which reduced operational
dependency on mini-mainframesand greatly improved overall system
performance to record uptimes of98%.
Designed and developed software to integrate data being stored
by separate systems into a unified,client/server environment.
EDUCATION NEW YORK UNIVERSITY New York, NYMBA, 2002Concentration
in Technology Management
UNIVERSITY OF WYOMING Laramie, WYBS in Technology, 2000Major in
Computer Information Systems
TRAINING Certificate, Leadership Development ProgramNEW YORK
UNIVERSITY GRADUATE SCHOOL OF BUSINESS (2002)
Certificate Program in Management Essentials
NEW YORK UNIVERSITY SCHOOL OF MANAGEMENT (Currently attending)
CertificateProgram in Educational Technology Integration
NEW YORK STATE UNIVERSITY COLLEGE OF EDUCATION (Currently
attending)
Cisco Network Devices,CCNA (2002)
Windows 2000 Network Infrastructure Administration (2002)
Telecommunications for Engineers (2000)
National School Board Assoc. Technology Conference on Education
Integration (1999)
Project Management, Information Technology (1995)
LICENSURE MCSE Microsoft Certified Systems Engineer, (2001)MCDBA
Microsoft Certified Database Administrator (2001)MCP Microsoft
Certified Professional (2001)NSNE National Association of
Communication Systems Engineers Senior Network Engineer (2000)NANS
National Association of Communication Systems Engineers Associate
Network Specialist (2000)
AFFILIATIONS National Association of Communication Engineers,
Member (2001 - Present)School Administrators Association of New
York State, Local Association President (1998)National School Board
Association, Member (1998)NY State Association for Computers and
Technologies in Education, Member (1998)
Systems: Windows NT/2000/98/95 Novell NetWare Macintosh
MS-DOS
Networking: LANs WANs WLANs VPNs TCP/IP Ethernet Wireless Fiber
Optics/WiFi
Hardware/Tools: Routers Switches Hubs PCs Access Points
Software: MS Office FrontPage Visio MS Project Adobe Illustrator
Norton NAV Citrix Terminal Services
Languages: Visual Basic VisC
TECHNOLOGY
Databases: Access, FileMaker Pro, SQL
Home: 555-603-1830 E-mail: [email protected] Available for
Relocation
