Cincinnati Aligning Forces for Quality

Dave Palm

President and COO

National Speaking of Women’s Health Foundation

625 Eden Park Drive, Suite 200

Cincinnati, OH 45202

513.419.6570

dpalm@speakingofwomenshealth.com

www.speakingofwomenshealth.com

Chair, Consumer Engagement Committee

Cincinnati Aligning Forces for Quality

Goals

Project:• Be a leader in ambulatory chronic illness care• Improve process for providing & managing a quality focused primary

care practice• Provide & educate community on importance of health care

performance information to make active decisions about their health care-prioritizing diabetes care first - - QUALITY OF CARE and SELF-MANAGEMENT

Consumer Engagement:• Provide easy to understand information on what quality of care is as

well as provide accessible information on hospital & practice data• Educate patients on disease self-management & physician/patient

relationship building to ensure high quality results

Consumer Insights• Diagnosis

– surprise/inevitability, fear, denial, feeling overwhelmed

• Living with diabetes– stigma/shame– food/diet daily challenges– crave social support & info

• Diabetes care received– inconsistent self care; poorly informed about Rx. – Unique challenges for un/underinsured:

prioritizing Rx/medical care and extending time between MD visits

• Quality– Defined as MD who listens, spends time with me,

shows caring by how they communicate (e.g. eye contact)

• Standard of Care Guidelines– No awareness– High level of interest in MD guidelines and self

care checklist• NCQA/ADA Physician Recognition

– No awareness– MD/patient relationship more important

Diabetes Footprints CampaignKnowledge is Power

The key to success with diabetes is in your hands. The more you know, the better equipped you are to take charge of your diabetes.

For Caring For Yourself:•A checklist of things you should monitor at home.•An explanation of why these things are important.•When you should and shouldn’t be concerned.•Diabetes Footprints Website for local resources including:

–Classes for newly diagnosed–Nutritionists–Recipes and Meal plans–Support Groups–Link to the local ADA

For Doctor’s Visits:•A checklist of tests recommended by the ADA, that doctors should do on a regular basis.•A list of questions to ask your doctor, including topics such as medications, treatment options, what to expect physically and emotionally, diet & exercise.•A simple explanation of the meaning of the numbers on your test results.

Why Consumer Advocates?

• Consumer advocates are trusted sources of information that work to align various resources for improved outcomes.

• Unique opportunities for contact with the public - health fairs, newsletters

• Reach populations traditional outreach may not - un/under-insured, unemployed, non-English speaking, different cultures