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The Chronicle is a publication for employees, physicians, trustees and volunteers of Richmond University Medical Center.
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www.RUMCSI.org January 2015
CHRONICLE
A PUBLICATION FOR EMPLOYEES, PHYSICIANS, TRUSTEES, AND VOLUNTEERS OF RICHMOND UNIVERSITY MEDICAL CENTER
Richmond University Medical Center an-
nounces it has earned The Joint Commission’s
Gold Seal of Approval® for Hospital Accredi-
tation by demonstrating continuous compli-
ance with its rigorous performance standards.
The Gold Seal of Approval® is a symbol of
quality that reflects our commitment to
providing safe and effective patient care.
We recently underwent a comprehensive,
unannounced on-site survey in the fall. During
the review, a team of Joint Commission expert
surveyors evaluated compliance with hospital
standards related to several areas, including
emergency management, environment of
care, infection prevention and control, leader-
ship, and medication management. Surveyors
also conducted extensive on-site observations
and interviews.
The Joint Commission has accredited hospi-
tals for more than 60 years. More than 4,000
general, children’s, long-term acute, psychiat-
ric, rehabilitation and specialty hospitals
currently maintain accreditation from The
Joint Commission, awarded for a three-year
period. In addition, approximately 360 critical
access hospitals maintain accreditation
through a separate program.
The Joint Commission’s Gold Seal Awarded to the Hospital
This year the hospital’s Adopt a Family initiative was able to help 55 families from
our various clinics. Organized by staff members Jennifer Dominguez and AnnMarie
Cazzetta, the holiday drive provides gifts to families in need. In addition to individu-
als and departments throughout the hospital, local organizations lent a helping
hand. The Kiwanis Club of Staten Island provided 22 individuals with gifts of cloth-
ing, toys, and gift cards. A dedicated group of employees volunteered to wrap and
organize all donations. We thank everyone for their support in this project!
Adopt a Family Holiday Drive a Success
The Joint Commission’s hospital standards are developed in consul-tation with health care experts and providers, measurement experts, and patients. The standards are formed by scientific literature and expert consensus to help hospitals measure, assess and improve performance.
President’s Update
Dear Friends,
2014 was a fast-paced year for the hospital.
We ended with an exceptional Joint Commis-
sion Survey followed by an equally success-
ful CMS Validation Survey from the Depart-
ment of Health. Our dedicated staff were a
constant force, helping the hospital succeed
with both reviews.
Since joining the hospital in April, I have
witnessed this remarkable team accomplish
wonderful things—from a significant
improvement in our financial performance, rising patient satisfaction
scores, the ribbon cutting of our new Psychiatric Emergency Room and
expanded Inpatient Adolescent Psychiatric Unit, to RUMC’s sponsorship
of its first Accountable Care Organization Medicare Shared Savings set to
launch in the first quarter of 2015. It is with great admiration that I offer
my sincere thanks and appreciation to each and every staff member and
volunteer for all of your tremendous efforts in 2014.
The hospital’s involvement in the community continues to grow. Our
second Baby Health Fair will take place in February, and we will collabo-
rate with Borough Hall for a Men’s Health Event on January 22nd at the
JCC. We are currently working on a new partnership with the YMCA for
Staten Islanders with a diabetes prevention program. The program is
one step toward lowering the rates of chronic disease in our borough,
and will share an additional resource with Dr. Philip Otterbeck as its
medical director. More information on this great initiative will follow in
the February issue.
Remember the power of one—you make a difference!
Best wishes for a healthy and happy 2015!
Message from the President & CEO
Daniel J. Messina, Ph.D., FACHE, LNHA
Staff has been working diligently to grow the volume at all of our Ambulatory Services located within the hospi-tal and at 800 Castleton Avenue. As we generate more volume, referrals to all physicians and other services at the hospital increase. Two major factors contribute to the potential for future growth: extended hours and the acceptance of most insurances. This change should increase the access points for our patients in the community. Please feel free to refer your patients as needed. Administrative Director Paula Caputo notes, “Working families with kids in school and busy careers will benefit from the expansion of the hours at our Fam-ily Health Center for Children and Adults, ultimately allowing us to provide better care to our community.”
For Ambulatory Appointments: Ambulatory Services:
(718) 818-4570
For General Information: 800 Castleton Avenue
Medical Services & Sub-Specialty Services: (718) 818-2095
Pediatric & Adolescent: (718) 818-1080
In-Hospital Services:
OB/GYN: (718) 818-1069 Sub-Specialty:
(718) 818-2117
Millie C.
My daughter got the absolute best care from the wonderful pediatric
nurses. So compassionate and caring, always made sure she was com-
fortable and had everything she need. They even took the time to
make sure I was holding up ok, held my hand and hugged me when I
broke down. I love them all! Thank you for everything you did for my
daughter and me.
A Great Social Media Review
Growth in the Future Patient Centered Medical Home
800 Castleton Avenue
January 2015
Gina Gutzeit is Senior Managing Director
with FTI Palladium Partners, New York.
She has more than 20 years of experience
in operational and financial restructuring,
interim management, bankruptcy
proceedings and litigation services. She
has served as financial advisor to numer-
ous companies experiencing financial and operational changes and
advised on all aspects of financial restructuring, cash flow manage-
ment and revenue enhancement programs, as well as providing
assistance in preparing financial projections, implementing
Accounting Reform and Investor Protection compliance proce-
dures, negotiating with lenders and creditors, assessing divestiture
and consolidation scenarios, and related financial impact. Ms.
Gutzeit is a certified public accountant in New York, a certified in-
solvency and restructuring adviser and a certified fraud examiner.
Ms. Gutzeit is the Treasurer of the Richmond University Medical
Center Board of Trustees and Chair of the Finance Committee.
Catherine has volunteered at
Richmond University Medical
Center for over 5 years.
After retiring from the NYC
Department of Transporta-
tion, Catherine wanted to give
back to the community. She
decided to volunteer at the
hospital.
Catherine cheerfully works in the messenger
office from May through December. We thank
Catherine for her dedication to the hospital!
Richmond University Medical Center will receive funding as part of Gov.
Andrew Cuomo's recent awards of $6.2 million in federal funds for sexual
assault and domestic violence programs throughout New York State.
The Governor announced the funding at the end of December, with
$64,801 approved for the hospital. The funding allows for a sexual assault
nurse examiner program and partial funding for a program coordinator,
along with training expenses.
The grants provide funding to 90 community organizations, hospitals,
police departments and district attorneys' offices around the state to better
protect victims of sexual assault and domestic violence. Two grants were
made to the borough and come from the Violence Against Women Act.
Governor Cuomo Allocates Funding for Sexual Assault and Domestic Violence
Program at Hospital
For more details,
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Board Highlight: Gina Gutzeit
Volunteer of the Month Catherine McAvoy
Quality & Patient Care
Patient Satisfaction: A Note of Thanks
I just wanted to commend the hospital on two staff members who really contributed to a positive experi-ence.
My doctor ordered an MRI for me and upon my arrival I met Eileen Masulo, RN. Beyond being knowledgeable, friendly, and caring, she was extremely thorough and took the time to ask me if I knew exactly what test I was taking and why. I felt very at ease while with her and as if she truly cared and enjoyed assisting me.
Then I met with Jason Pandolfini. I had a very similar experience with him. He was professional, friendly, and he too, put me at ease.
The experience was a lot less scary due to both of these staff members.
I wanted to take the time to thank them both and let you know what valuable members of the team they are.
Best, Regina
Quietness of hospital environment remains one of the lower scoring
domains on the HCAHPS surveys we receive from our patients.
Unpredictable noise evokes stress responses including tension,
anxiety, distress and physical discomfort. Some sources of noise to
consider include the activities of staff, alarms, TVs and radios, equip-
ment motors, telephones and pagers. Some tips on reducing noise in
the patient care areas include:
Close doors to patient rooms as a standard upon exiting
(if appropriate).
Frequent use of the intercom system can disturb pa-
tients' neighbors and/or roommate, especially at night.
Instead of using the intercom, proceed directly to the
patient's room.
Turn down the volume on telephones and keep beepers
on vibrate when possible.
Refrain from engaging in personal conversations with
peers in patient care areas.
CAHPS Sep '14 Oct '14 Nov '14
Top Box Top Box Top Box
Rate hospital 0-10 44.7 ▲ 44.6 ▼ 61.5 ▲
Recommend the hospital 58.4 ▲ 47.3 ▼ 59.0 ▲
Cleanliness of hospital environment 57.7 ▲ 57.6 ▼ 65.9 ▲
Quietness of hospital environment 53.9 ▲ 50.0 ▼ 36.6 ▼
Communication with Nurses 68.8 ▼ 69.6 ▲ 80.1 ▲
Response of Hospital Staff 65.9 ▲ 52.7 ▼ 65.2 ▲
Communication with Doctors 77.8 ▲ 71.0 ▼ 76.6 ▲
Hospital Environment 55.8 ▲ 53.8 ▼ 51.2 ▼
Pain Management 72.8 ▲ 63.8 ▼ 57.6 ▼
Communication About Medicines 54.2 ▲ 47.0 ▼ 69.6 ▲
Discharge Information 74.9 ▲ 70.1 ▼ 78.2 ▲
Human Resources News
Employee Service Awards
On December 11th, the hospital recognized employees who are
celebrating a milestone anniversary at the Annual Employee Service
Recognition Ceremony.
One employee, Karen Batz, was recog-
nized for 50 years of service and we
congratulate her for this special
achievement.
The following celebrated 45 years of
service: Patricia Stawarz, Dale Weber,
Vernice Augusty, Charlene Ferri, Diane
Garzone and Eileen Seaborg.
The following celebrated 40 years of service: Debra Letendre, Venise E.
Johnstone, Sonia Dayag-Pascual, Leonard Rucinski, Denise Connors,
Constance Amore, Denise Roach and William Langley.
Thank you to all of our employees for your dedication and commitment
to Richmond University Medical Center!
Welcome December New Hires
Laylo Rasulova, Registered Nurse
Susan J. Barberi, Registered Nurse
Berlyn Gonzalez, Ambulatory Assistant
Liberty O. Izevbuwa, Mental Health Tech
Rashidat A. Jolaoluwa, Registered Nurse
Alanna McMahon, Social Worker
Pablo C. Saldana Jr., Food Services
Arta, Topalli, Employee Health Assistant
Jill C. Francis, Registered Nurse
Brenda I. Reyes, Unit Assistant
Veronica M. Saez, Nursing Assistant
Amber L. Brandefine, Registered Nurse
Romeo R. Salomson, Registered Nurse
Jonathan K. Auyeung, Delivery Room Tech
Jonathan Diaz, Registered Nurse
Alexis D. Garcia, Registered Nurse
Christopher Matteo, Registered Nurse Intern
Jeanie Meola, Registered Nurse
Jennifer Rivera, Medical Assistant
50 Years
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Department News
The hospital continues to partner with Frank and Fran Reali,
and their foundation Protecting One Young Heart at a Time
to administer cardiac screenings to high school freshman
athletes. On December 15th and 16th the Foundation along
with the RUMC team administered over 80 cardiac
screenings to students at Monsignor Farrell.
Medical Staff Honors Three Members
The Radiology Department has begun a multi-million dollar
equipment and facility upgrade. Many areas will be replaced
with the latest G.E. Equipment including the Emergency
Department Radiology Suite, Mammography, Nuclear Medi-
cine & the Fluoroscopy Room. In addition a new PACS
System to view the digital images has been implemented.
“This is a major improvement for the imaging services we
provide for our patients,” shares Kathy Giovinazzo, Adminis-
trative Director Clinical Services. “We can now offer the
physicians instant access to the images on any secure
terminal in the hospital or in their offices.”
PACS Expansion
The RUMC Medical Staff held their Annual Holiday Reception on Friday, December 12th at the Excelsior Grand. The evening celebrated the work the Medical Staff contributes to the hospital throughout the year. At this year’s reception three physicians were honored, Dr. John Pepe, Dr. Nicholas Lansigan, and Dr. Vincent Pic-cone. Dr. John Pepe has been an attending physician on staff since 1980. Dr. Pepe holds lifetime board certifications in Internal Medi-cine and Nephrology. He is the hospital’s Director of Hemodialysis and is a past present of the Medical Staff. He also serves as the Medical Director of the Staten Island Artificial Kidney Center and the Carol Molinaro Dialysis Unit. Dr. Pepe has served on numerous hospital committees in addition to his involvement with the Richmond County Medical Society . Dr. Nicholas Lansigan joined the Medical Staff in 1974 and retired in 2008 after 34 years of service to our hospital and to the residents of Staten Island. Board certified in General Surgery throughout his career, Dr. Lansigan served as President of the Medical Staff of Bayley Seton Hospital was also a Board of Trustee member. Dr. Vincent Piccone’s affiliation with the Medical Center began in 1965. He has set a standard of professional excellence through-out his career. Dr. Piccone is an author with a lifetime devoted to research in vascular surgery.
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Screenings Administered at
Monsignor Farrell High School
Community Involvement
Saving Lives Through Organ Donation
The holidays are a time of celebration and reflection. We reflect and
honor the legacy of those who’s Gifts of Life allow others to live
through the miracle of organ, eye and tissue donation. In 2014, nine
lives were saved through organ donors at Richmond University Medical
Center.
The New York Organ Donor Network would like to thank the staff and
leadership at Richmond University Medical Center for the diligent and
compassionate work you do every day to save lives. We also want to
thank the donor families who helped to give the precious Gift of Life to
total strangers. Without you, these miracles would not be possible.
Some of the latest research indicates that over 83 percent of New York-
ers support donation, yet only 23 percent [of eligible New Yorker 18
years of age and over] have signed up. Currently, there are over ten
thousand New Yorkers on the waiting list and every 15 hours a patient
dies waiting for a lifesaving transplant. Together, we must change this
trend. Together we must make sure New Yorkers live!
At the beginning of the school year RUMC began a partnership
with St. Peter’s Boys School to develop a pilot program intro-
ducing students to the “science of healthcare.” Incorporated
into the design of the program high school seniors and juniors
with an interest in healthcare careers are given a real world
first hand experience within eight rotation areas. We thank the
following departments for their commitment to this program
and the future of these students, radiology, medicine, admini-
stration, respiratory care, lab technology, nursing, office
preceptorship, and physical therapy. We are also excited to
announce the addition of the emergency department to the
program in the Spring 2015 rotations. The program ran from
October 22nd through December 17th with the participants
reporting to the hospital weekly. We congratulate these
students on their completion of the program and look forward
to hopefully working with all of them in their future careers.
Medical Science Program Partnership With St. Peter’s Boys
High School
Carmel Richmond Outreach
Gateway National Park Wellness Fair
CSI Nursing Program Trauma Training
Around the Community
January 2015
Upcoming Community Events
Thursday, January 15th Borough Hall Blood Drive
Thursday, January 22nd Men’s Health Event
Co-Sponsored with the Borough President’s Office JCC on Manor Road from 4:00pm-5:00pm
Saturday, February 28th Baby Health Fair—Save the Date Co-Sponsored with Babies R Us
Community Benefit Reporting Reminder
If you or your department has completed any community outreach or education throughout 2014,
email [email protected] to make sure that your efforts to improve the community are properly documented in
the 2014 Community Benefit Report.
January 2015 Employee Wellness Calendar