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Christian Bernard Matthews2 Whittingham Lane, Palm Coast, FL 32164 (386) 864-0188 | [email protected]
https://www.linkedin.com/pub/christian-matthews/a3/183/375
Innovative, motivated, tech-savvy, and competent IT professional with the skills necessary to maintain, troubleshoot, and repair local area networks, information systems and servers. Respected leader builds highly motivated teams focused on achieving and exceeding organizational goals
Microsoft AD, Windows Server 2008, Exchange, Outlook, Word, Excel, PowerPoint Cisco , configuration, troubleshooting Windows workstations hardware & software repair Ticketing systems, Remedy ITSM (Various Versions) VMware, Call Manager & Call Manager Express Active DOD Secret Clearance
EDUCATION & CERTIFICATIONSGraduate of the US ARMY Signal Center (IT Specialist Course Duration 6 months) Microsoft Certified Technology Specialist (MCTS) Windows 7, Configuration Information Assurance Security Officer Certification
WORK HISTORYUS Army Information Technology Specialist / Information Assurance Security Officer JUN 2010 - JAN 2016
Supervised an IT helpdesk operations team in multiple problem solving situations from normal business hours to 24/7 support operations. Scheduling & trouble shooting (VTC)s using Polycom and Tandberg systems
Developed, implemented and maintained a fully operational Network & Windows Servers with VOIP capabilities for approximately 3000 users Provided helpdesk services via phone (servicing 20-50 users daily), Remedy Ticketing Service,
Remote Desktop Connection, or service call Maintain, repair, and reimage desktop computers, laptop computers (Dell D620, D630, E6410,
E6420, HP 8560P) etc. Also multifunction printers (Brother, HP, and Konica Minolta). Troubleshoot, diagnose and repair issues with Windows OS (XP, Vista, 7, 8) and Microsoft Office
(2007, 2010, 2013) Managed Active Directory accounts for an average of 3000 user accounts across three distinct
networks Proven ability to create, delete, and modify Microsoft Exchange accounts Operate and maintain Cisco 3875 and 3860 Integrated Service Routers and Switches Deployed to various global locations multiple times developing, installing, and maintaining
secure military grade network infrastructure with minimal outside support ensuring a smooth communication flow between geographically dispersed locations
AOK Networking LLC Network Engineer Tier l FEB 2016 – MAR 2016
Connect Wise Ticketing software, Continuum Remote Desktop (Position was temporary due to work load of company)
Break/Fix role, Software, Hardware, MC Server 2008, 2012 , AD, Hosted Exchange, Office 365
SIGNIFICANT ACCOMPLISHMENTS : Troubleshot and remedied various different IT problems (desktop computers, laptop computers,
miniature satellite dishes, routers, switches, and VOIP phones) various global locations such as Germany, Italy, Afghanistan, Iraq and Kuwait
Single-handedly managed IT shop working two skill levels above current position.
